28
101176 REV E
Troubleshooting
Problem
Possible Cause
Remedy
T/Pump will NOT Turn ON.
The electrical cord is NOT plugged into
a properly grounded Hospital Grade
receptacle.
Damaged
cord
or
plug
.
Defective
PC Board
.
Defective
Membrane Panel
.
Insert the
plug
fully into the properly
grounded Hospital Grade receptacle.
Visually check the
power cord
for any
defects. If defective, replace the
power
cord
.
Refer to T/PUMP will NOT heat.
Replace the
Membrane Panel
.
T/Pump will NOT Pump.
Water level is LOW or reservoir is EMPTY
Loss of POWER to motor.
Defective Motor / Defective Impeller
magnet or magnet driver assembly.
Refill with room temperature water to
proper level.
Check the POWER (TP650(C)/TP700(C)
- 120V ± 10% or TP702 - 230V ± 10% )
across the motor connections. If present
check for defective motor / defective
impeller magnet or magnet driver
assembly. If there is NO power, replace
the PC Board.
Replace the motor if the fan is NOT
spinning when the unit is plugged in
and in
run mode
. Otherwise, check the
impeller for any obstruction or replace the
Impeller
magnet assembly.
If the fan is spinning and there is no
defect on the impeller magnet assembly,
check the
magnet
driver assembly
to
see if the screw holding the driver magnet
to the motor shaft is tight.
Warning indicator ON with
unit in Standby Mode.
Unit shut down in an OVER temperature
condition.
Empty the reservoir and refill with room
temperature water.
Make sure all clamps are OPEN.
Press the
On/Standby
button.
Verify flow through the pad.
The
Warning
light will turn OFF within 5
minutes.
Temperature or Therapy
Time buttons DO NOT
Work (TP700 Series Only).
The buttons have been LOCKED.
Defective
Membrane Panel
.
Press and hold the lock button for two (2)
seconds.
Replace the
Membrane Panel
.
