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Appendix 2
Troubleshooting
Problem
Solution
HeartSine Gateway
will not power on.
•
Ensure batteries have been inserted correctly.
•
Batteries may be depleted; replace the batteries with four new
NON-RECHARGEABLE CR123A 3V batteries.
I did not receive an
email with my logon
name and password.
•
Check your junk mail/ spam folder. You may need to set email filters to
allow emails originating from LIFELINKcentral email address in your
country. (See Appendix 4 for the list for the correct email address.)
•
Check to see if the email was sent to another person in your
organization. If you cannot find the email, contact your local
Authorized Distributor or Stryker representative.
HeartSine Gateway
will not go into set up
mode.
•
Ensure the LED is off then press and hold the POWER button for
at least six seconds. The LED turns solid blue. If the LED does not
change color, contact your local Authorized Distributor or Stryker
representative.
HeartSine Gateway
serial number does not
appear in HeartSine
Gateway Configuration
Tool.
•
Ensure HeartSine Gateway is in set-up mode (the LED should be solid
blue). If not press and hold the POWER button for at least six seconds.
The LED turns solid blue.
•
Ensure HeartSine Gateway is within Wi-Fi range of the PC/laptop.
•
Manually refresh the PC/laptop Wi-Fi list.
HeartSine Gateway
is not connecting to
HeartSine Gateway
Configuration Tool.
•
Ensure the serial number and MAC address are correct.
•
Press and hold the POWER button for six seconds to put HeartSine
Gateway into set-up mode (the LED should turn solid blue) and repeat
the set-up process.
