Problem
Possible cause and solution
Normal picture, no sound
1. Press the volume up button to increase the volume.
2. The volume is set to mute, press
!
to restore the sound.
3. Change the sound system.
4. Broadcasting failure may happen.
Unorderly ripples on the
picture
It is usually caused by local interference, such as cars, daylight lamps and
hair driers. Adjust the antenna to minimize the interference.
Snowy dots, blocking and
interference
If the antenna is located in the fringe area of a television signal where the
signal is weak, the picture may be marred by dots, show blocking or break-
ups. When the signal is extremely weak, it may be necessary to install a
special antenna to improve the reception.
1. Adjust the position and orientation of the indoor/outdoor
antenna.
2. Check the connection of the antenna.
3. Fine tune the channel.
4. Try another channel. Broadcasting failure may happen.
Ghost
Ghosts are caused by the television signal following two paths. One is the
direct path, the other is reflected from tall buildings, hills, or other objects.
Changing the direction or position of the antenna may improve the
reception.
Radio frequency
interference
This interference produces moving ripples or diagonal streaks, and in
some case, loss of contrast in the picture. Find out and remove the radio
interference source.
Playback of video is
causing picture freeze/
macro blocks or similar
distortion, especially on
HD content.
Read/write speed of your USB device could be too low. Make sure to use a
USB storage device with sufficient speed and space. Pen drives (USB sticks)
may not support sufficient speed.
No signal or weak signal,
intermittent reception.
a) Cables might have loosened; moisture might have entered into
cables or connectors, heavy rain at present or heavy storm at
present.
Check the cable connections, LNB and other equipment
connected between the LNB and the receiver, or peak the dish.
Wait for rain/storm to subside. Ask a local satellite specialist for
advice.
b) The satellite dish is not pointing at the (correct) satellite(s).
Adjust the dish. Ask a local satellite specialist for advice.
c) Satellite dish is too small, trees or buildings in path.
Change to a larger dish or change position of dish.
d) Signal is too strong, dish is oversized.
Connect a signal attenuator to the LNB input. Ask a local satellite
specialist for advice.
Bad picture/blocking
error during heavy rain.
Heavy rain will attenuate satellite signals, below a certain level blocking will
occur.
Make sure your dish installation is up to standards to minimize rain effects.
When in doubt, ask a local satellite specialist for advice.
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