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C U S T O M E R C A R E
FAQ S
What parts of the appliance can be washed in a
dishwasher?
∙ Any enamelled parts such as the grill pan can be
cleaned in a dishwasher, as can oven shelves and
shelf guides.
What parts must NOT be cleaned in a dishwasher?
∙ Parts such as burner skirts and caps, control knobs
and any cast iron items must not be cleaned in a
dishwasher, they should be cleaned with hot soapy
water and a nylon brush once they are cool enough.
There’s been a power failure and the product
won’t work.
∙ Switch off the electricity supply.
∙ When the power returns switch the electricity
supply back on and re-set any programmer/clock
to the correct time of day.
My oven is a single combined oven and grill - can I
use both functions together?
∙ No. You can only use one or the other.
Why is there condensation on the doors?
∙ Condensation is caused by hot, moist air meeting a
cooler surface (i.e. the oven door). You cannot
always prevent it, but you can minimise it when it
happens by doing the following:
∙ Pre-heat the oven at a high temperature before
putting food in the oven, and cover the food you
are cooking wherever possible.
∙ Whenever you can, cook wet foods at higher
temperatures.
∙ Don’t leave food in the oven to cool down.
∙ Automatic cooking will normally produce
condensation when the oven is cooling down with
food inside.
Should the cooling fan continue to run once the
appliance has been switched off?
∙ Yes. This is to make sure that you can always touch
the control knobs to make temperature
adjustments, and turn your appliance off.
What is a Multifunction oven?
∙ A multifunction oven combines a variety of
features, which are explained fully earlier in this
book (if fitted), it allows you more flexibility when
cooking.
The neon on my appliance keeps going out and
coming back on again - is this right?
∙ Yes. In most cases the neon (if fitted) will cycle on
and off to show that oven is maintaining your
temperature choice.
Can all gas appliances be converted from Natural
Gas to LP Gas?
∙ Not all gas appliances can be converted. If Category
II is stated on the databadge, then the appliance
may be converted and a conversion kit must be
obtained if not already provided. If in doubt, please
contact Customer Care for further advice - do not
attempt to convert an appliance if it is not
compatible.
Why won’t the ignition work?
∙ Check there is a spark when the ignition button is
depressed. If there is no spark, check the electricity
supply is switched on at the socket. Check that the
gas supply is switched on.
Call Customer Care for a Service Engineer’s visit if:
∙ You find that the oven becomes hotter at a
particular temperature - the thermostat may need
replacing.
∙ The cooling fan fails to work.
