S800A GNSS Receiver – User Manual
31
Shipping policy
The Customer or the dealer is required to pay for the charges for shipping of
fault parts or instruments to STONEX
®
Europe representative office and
STONEX
®
Europe is providing the shipping for return. Dealers need to follow
STONEX
®
Europe repair/service procedure to achieve a better and prompt
service result.
Return policy Dead On Arrival instruments.
All returned products have to be shipped to STONEX
®
Europe representative
office.
The original Purchaser has a period of seven (7) days starting from date of
purchasing to signal the existence of a defect in the instrument for a full
refund (less shipping and handling), provided the merchandise is in new,
resalable condition and returned in the original, undamaged packaging.
Customer has to pay for both the return and the original freight fees,
regardless of the original freight paid by the Company. All warranty books,
instruction manuals, parts and accessories must be included as well as the
original box in which the item was shipped. We recommend to place the
original carton inside another box, to avoid any additional damage to the
carton itself. In some cases, returns of special items will require a re-stock
fee. Acceptance of returned merchandise is final only after inspection by
STONEX
®
Europe.
Above terms and policies shall apply as for hardware. Dealers need to follow
STONEX
®
Europe repair/service procedure to achieve a better and prompt
service result.
