1.
2.
3.
4.
5.
●
●
●
●
●
I. reset PC board onto drive bracket
H. replace PC board
G. reset drive bracket
power
drive bracket
I. PC board incorrectly aligned on
defective
H. PC board is damaged or
F. replace or clean drive gear(s)
motor wires broken - failed motor
E. motor gears not fully engaged -
momentarily unplug PC board
D. press
NEXT
and
REGEN
or
E. check motor wiring
D. control set at "on 0"
E. control set at " on 0"
option in programming
obstruction
B. check piston and spacer stack for
debris
D. defective meter
C. remove meter and check for
C. restricted/stalled meter turbine
E. replace PC board
D. replace meter
E. defective PC board
C. replace piston(s) and spacer
A. valve has just been serviced
B. foreign material stuck in valve
C. excessive piston resistance
B. reset time of day
B. incorrect time of day displayed
from PC board.
momentarily unplug power source
A. press
NEXT
and
REGEN
for 3 secs or
stack assembly
A. reset time of day
A. past power outage
A. use unswitched outlet
A. outlet is on a switch
E. check with regeneration time
option in programming
D. check with regeneration time
C. reset time of regeneration
C. time of regenerant set incorrectly
C. replace PC board
C. defective PC board
B. reset time of day
B. power outage
B. reconnect PC board
B. meter cable disconnected
A. put bypass in service position
A. bypass valve in bypass position
B. repair or use working outlet
B. no power at outlet
A. reconnect transformer
A. transformer unplugged
D. replace PC board
D. defective PC board
C. replace transformer
C. defective transformer
of day
unable to recognize
"Error" code 1001-
by code #
"Error" followed
factory
appear contact
If other codes
position
to reach next cycle
Timed out trying
motor ran too long
regenerates at
time of day
not display
G. drive bracket incorrectly aligned
gear
No softening/
time of day
display correct
Timer does not
Unit
"Error" code 1003-
F. center drive gear reflector dirty or
D. piston not in home position
flowing
unexpected stall
"Error" code 1002-
start of regeneration
wrong time
Timer does
TROUBLESHOOTING GUIDE - SOFTENERS AND FILTERS:
PROBLEM
CAUSE
CORRECTION
on backplate
water is
display when
filtering
damaged - missing or broken
12
