Your 100 % satisfaction is our goal.
We realise that every customer and circumstance is
unique. If you have a problem, question, or comment please do not hesitate to contact us. We
welcome you to contact us even after the warranty and return time has passed.
Product Warranty:
Each product manufactured by Sterling Power comes with at least a 2 year limited factory
warranty. Certain Products have a warranty period of time greater than 2 years. Each product is
guaranteed against defects in material or workmanship from the date of purchase. At our
discretion, we will repair or replace free of charge any defects in material or workmanship that fall
within the warranty period of the Sterling Power product. The following conditions do apply:
- The original receipt or proof of purchase must be submitted to claim warranty. If proof
cannot be located a warranty is calculated from the date of manufacture.
- Our warranty covers manufacture and material defects. Damages caused by abuse,
neglect, accident, alterations and improper use are not covered under our warranty.
- Warranty is null and void if damage occurs due to negligent repairs.
- Customer is responsible for inbound shipping costs of the product to Sterling Power
either in the USA or England.
- Sterling Power will ship the repaired or warranty replacement product back to the
purchaser at their cost.
If your order was damaged in transit or arrives with an error, please contact us ASAP so we may
take care of the matter promptly and at no expense to you. This only applies for shipping which
was undertaken by our company and does not apply for shipping organised by yourself. Please
do not throw out any shipping or packaging materials.
All returns for any reason will require a proof of purchase with the purchase date. The proof of
purchase must be sent with the returned shipment. If you have no proof of purchase call the
vendor who supplied you and acquire the appropriate documentation.
To make a claim under warranty, call our customer care line at ( USA 1-(207)-226-3500, England
01905 771771). We will make the best effort to repair or replace the product, if found to be
defective within the terms of the warranty. Sterling Power will ship the repaired or warranty
replacement product back to the purchaser, if purchased from us.
Please review the documentation included with your purchase. Our warranty only covers orders
purchased from Sterling Power. We cannot accept warranty claims from any other Sterling Power
distributor. Purchase or other acceptance of the product shall be on the condition and agreement
that Sterling Power USA LLC and Sterling Power LTD shall not be liable for incidental or
consequential damages of any kind. Some states may not allow the exclusion or limitation of
consequential damages, so, the above limitations may not apply to you. Additionally, Sterling
Power USA and Sterling Power LTD neither assumes nor authorizes any person for any obligation
or liability in connection with the sale of this product. This warranty is made in lieu of all other
obligations or liabilities. This warranty provides you specific legal rights and you may also have
other rights, which vary from state to state. This warranty is in lieu of all other, expressed or
implied.
Sterling Power Products Ltd
Unit 8, Wassage way
Hampton lovett ind est
Droitwich
Worcestershire
ENGLAND
WR9 0NX
Tel : 01905 771771
Fax: 01905 779434
www.sterling-power.com
Sterling Power USA
Warranty Service Center
406 Harold Dow Highway,
Suite#4
Eliot, ME 03903
Phone: 207-226-3500
Fax: 207-226-3449
www.sterling-power-usa.com
Customer Service & Warranty