Page 45
For HELP, call 800.749.8003
Pristine Troubleshooting
PROBLEM
CAUSE
SOLUTION
Breaker trips
Wiring error
Load Neutral wire not connected to GFCI
(connected to Neutral bus)
Wrong GFCI
GFCI breaker is wrong size
Ozonator (or
blower) wet
Remove tube from ozonator (or blower) and
allow 2 days to dry out
Foamy water
Soaps, skin
oils, or
undissolved
sanitizer
particles
Close the air control valves and allow
filtration cycle to run
Add defoamer
Drain and clean your hot tub
Clean or change filters
Rinse all bathing suits before bathing
Leak
Loose
connection
Check and hand-tighten unions at heater &
pumps, or clamps on jets
Drain open
Close drain valve or replace cap
Light doesn’t
LED burnt out
Replace bulb
work
Loose wire
Check wiring harness to LED
Loose plug
Reseat J20 plug on hot tub pack
Low/no jet
Air lock
Bleed air from the system (page 39)
pressure
Dirty filter
Check and clean or replace filter
Closed jets
Open all jets by turning CCW
Closed valves
Open all T-handle shutoff valves on heater
and pumps
ACV open
Close air control valves
Low water
Fill hot tub 1” above all jets
Moved my hot
tub and
Wiring error at
GFCI
Check Neutral wiring of GFCI (see diagrams
on pages 10-12)
now it doesn’t
work
No power to
hot tub
Reset circuit breakers on GFCI panel and
main circuit breaker panel
Nothing
works
Breaker has
tripped
Check and reset breaker. If problem
persists, check for loose electrical
connections. Check for Neutral wiring error
at GFCI.
Fuse blown
Check for blown Fuse 4 (F4) inside of spa
pack.
Pump not
running
No power to
hot tub
Reset circuit breakers on GFCI panel and
main circuit breaker panel
Water does
Air lock
Bleed air from the system (page 39)
not flow
Closed jets
Open all jets by turning counterclockwise
ACV open
Close air control valves
Water too hot
High set
temperature
Turn down set temperature on topside
control panel
High ambient
temperature
Remove the cover
Summary of Contents for Desire
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Page 67: ...Page 65 For HELP call 800 749 8003 Pure Callouts Pure Parts ...
Page 69: ...Page 67 For HELP call 800 749 8003 Pristine Callouts Pristine Parts ...
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