Sterling Leisure Products Desire Owner'S Manual Download Page 45

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Page 43

For HELP, call 800.749.8003

CODE

DESCRIPTION

CORRECTIVE ACTION

Rh HL

Water high limit
temp.
exceeded

•

Add cold water to hot tub (see

Filling Your Hot

Tub

on page 16)

•

Turn on Pump 1 to circulate water

•

Shade hot tub from intense direct sun with

Gazebo or other structure

Rh nC

Heater not
connected
properly

•

Open the access panel to spa pack and reseat

small red “Rh” plug

•

Remove red “Rh” plug and check for bent pins –

remove red collar

•

Reset GFCI breaker

Rh nf

Water not
flowing
properly

•

Check for closed jets and closed slide valves on

heater and pumps

•

Check for dirty filter/plugged return line

•

Check for proper water level (see

Filling Your

Hot Tub

on page 16)

•

Close air control valves

•

Summary of Contents for Desire

Page 1: ...XP1 XP2 Passion Essence Desire Pure Pristine OWNER S MANUAL 6101 45 th St N St Petersburg FL 33714 800 749 8003 www SterlingLeisure com Part Number 7876 Revised 07 09 ...

Page 2: ...Address __________________________ Telephone __________________________ Hot Tub Date Delivered __________________________ Model __________________________ Color __________________________ Serial Number __________________________ Your unique hot tub serial number is located on a data plate outside the cabinet at ground level directly below the topside control panel When calling for service have you...

Page 3: ...to read complete sign and send in the limited warranty card within 30 days of purchase to ensure you understand what you are entitled to in terms of service If you have any questions you can call our customer care center at 800 749 8003 Printed in the U S A Revised 07 09 Copyright 2009 Premium Leisure LLC All rights reserved No portion of this manual may be reproduced in any manner without express...

Page 4: ...ual provides feel free to visit our Web site at www SterlingLeisure com or call our customer care center at 800 749 8003 WARNING This manual was written to ensure the proper use and installation of your hot tub Any modifications to the procedures outlined in this manual may result in voiding your warranty This manual and its contents are subject to change without notice Although we have prepared t...

Page 5: ...e hot tub or when you are wet unless such appliances are built in by the manufacturer DO NOT bring electrical appliances into or near the hot tub with the exception of a space heater used for troubleshooting Call 800 749 8003 for instructions on this procedure DO NOT connect auxiliary components such as headphones cables and additional speakers to the stereo if equipped DO NOT leave the CD DVD acc...

Page 6: ...e provided ground connector with a minimum 6 AWG 10 mm 2 solid copper conductor DANGER RISK OF INJURY For cord connected convertible units replace damaged cord immediately Do not bury cord Connect to a grounded grounding type receptacle only WARNING RISK OF INJURY This product uses a ground fault circuit interrupter GFCI located in the main panel This GFCI must be tested prior to each hot tub use ...

Page 7: ...the normal body temperature of 98 6ºF 37ºC The symptoms of hyperthermia include drowsiness lethargy and an increase in the internal temperature of the body The effects of hyperthermia include Unawareness of impending hazard Failure to perceive heat Failure to recognize the need to exit hot tub Physical inability to exit hot tub Fetal damage in pregnant women Unconsciousness and danger of drowning ...

Page 8: ...an adult Do not use your hot tub alone Test the ground fault circuit interrupter GFCI breaker prior to using your hot tub each time to ensure it operates properly Any electrical devices near your hot tub must be GFCI protected and out of reach from inside the hot tub Keep all breakables away from the hot tub area Lock the cover on your hot tub when not in use Enter and exit the hot tub slowly Wet ...

Page 9: ...niform solid flat surface designed to properly support its weight For external installations a 4 inch 10 cm thick cement pad suffices See page 8 for conduit entry locations for your model hot tub 5 For internal installations check the load carrying capabilities of the floor on which the hot tub will reside Most homes meet the requirement of 80 pounds per square foot 6 Assure that your hot tub will...

Page 10: ...nduit Entry Location Reference Points Model Dimension A Dimension B XP1 18 46 cm 40 102 cm XP2 21 53 cm 17 43 cm Passion Essence Desire Pure Pristine Table 1 Conduit Entry Location Dimensions 10 Consider positioning your hot tub out of or adequately protecting it from the wind Just as people can get cold on cool windy days so can your hot tub Windy environments can significantly increase operating...

Page 11: ...ailure to do so will cause equipment damage and will not be covered under your warranty All hot tubs must be over current protected with a built in GFCI in the service panel Model Volts V Freq Hz Rating A GFCI A Wire size from GFCI to Main Panel Equipment Pack XP1 XP2 240 60 48 60 6 3 plus ground up to 130 4 3 plus ground up to 230 2 3 plus ground up to 360 TA3 4 Passion Essence Desire Pure Pristi...

Page 12: ...disconnection must be used in fixed wiring in accordance with wiring rules Important To allow the 240V GFCI to function properly connect the white Neutral wire from the hot tub to the Neutral terminal on the GFCI breaker not the Neutral bus in the GFCI breaker box An improperly connected Neutral causes the GFCI breaker to trip Wiring Diagrams GFCI G N D N E U T Correct To Spa To Main Hot Tub GFCI ...

Page 13: ...Page 11 For HELP call 800 749 8003 Figure 4 Wiring Diagram for XP1 and XP2 models Single phase 240V Domestic version See wire size chart on page 9 ...

Page 14: ...Page 12 For HELP call 800 749 8003 Figure 5 Wiring Diagram for Passion Essence Desire Pure and Pristine models See wire size chart on page 9 ...

Page 15: ...Page 13 For HELP call 800 749 8003 Figure 6 Board Diagram for Passion Essence Desire Pure and Pristine models Single phase 240V Domestic version ...

Page 16: ...l our customer care center at 800 749 8003 For best results read each step in its entirety before proceeding Caution Running the hot tub pump dry without water running through it can cause IMMEDIATE damage and will void the warranty Be sure that the hot tub is installed properly in accordance with the instructions in this manual Refer to the following picture for an explanation of your hot tub s c...

Page 17: ...ns and gaskets which will not be covered under warranty Tighten Directions Figure 9 Unions Tight 6 Check that the unions on all pumps are tight 7 Clean out any foreign debris from within the service access area or inside of the hot tub itself 8 With the drain open and filters removed thoroughly rinse out the hot tub with warm water until the drained water runs clear Run water through the filtratio...

Page 18: ... foaming water can force air into the pipes and cause startup problems Important To assure that the pump is properly primed fill the hot tub through the filter area only 6 Fill the hot tub until the water level is about 1 above all jets or about below the pillow Do not over fill Note Every person entering a hot tub displaces a given volume of water so adjust water level to the number of people reg...

Page 19: ...icon swirl faster Caution If water does not flow from the jets after 2 minutes turn power off at the main panel and bleed air from the system see page 38 Turn power on again Sometimes momentarily turning a pump off on will prime it Only do this four times 5 If the water is running smoothly through the lines open the air control valve and you should see an increase in jet pressure Check and adjust ...

Page 20: ... procedure of step 3 above for Pump 1 Check and adjust the water and airflow of every jet from Pump 3 if necessary Note Your hot tub automatically tests the four massage sequencers for 45 seconds a total of 3 minutes Please wait for this test to complete before touching any of the controls 12 Press the Pump 3 button a second time to turn off Pump 3 A built in timer automatically turns Pump 1 off a...

Page 21: ...is disabled during priming To exit Priming mode and begin normal hot tub operation press Up or Down button 3 Press the Jets 1 button You should hear the pump turn on see water circulating and see the Jets 1 light illuminate on the panel 4 Press the Jets 1 button again You should hear the pump turn on a higher speed Caution If water is not flowing from the jets after 2 minutes turn the power off at...

Page 22: ...mportant Test the condition of your water in the following order 1 Total Alkalinity 80 120 ppm Use our Alkalinity Increaser to raise total alkalinity and Alkalinity Decreaser to lower it Low total alkalinity has little buffering capacity making the pH erratic High total alkalinity has too much buffering capacity making the pH difficult to change 2 pH 7 2 7 8 Use Spa Up to raise the pH level and Sp...

Page 23: ...ion button described below next to a mode selects that mode Pressing Mode in a menu exits the menu without saving the values Press the corresponding function button to select that mode or operate that device Press Next Page for more pages Press OK to toggle between the time or water temperature Press the Increase Decrease buttons to raise or lower values in a menu Press the Forward Backward button...

Page 24: ...mps 1 and 2 are both 2 speed pumps Press to turn a pump on low speed pressing again turns it on high speed and pressing it a third time to turns it off A built in timer turns either of these pumps off after 20 minutes The blower is single speed Press to turn the blower on off A built in timer turns the blower off after 20 minutes Press to turn Economy mode on off Typically used when you plan to be...

Page 25: ... is OFF Selects the listening source Tuner CD or Aux Plays or Pauses an CD CD mode only Mutes un mutes the sound Page 2 adjusts the basic settings of the system Press to select a setting and again to change it Band Selects FM1 FM2 FM3 AM1 AM2 or Weather bands Tone Adjusts the Bass Treble Balance and Fader settings The Bass and Treble controls only work when the equalizer is OFF see below Note Your...

Page 26: ...songs in random order Page 4 is used with a CD Press to select a setting and again to change it A PS Scans preset radio stations See the included stereo manual for information on how to program radio stations on the stereo Selects the weather band channel 1 or 7 Not available Not available Options Mode In Options mode the system shows you which option you wish to program or alter Spa Keypad or Clo...

Page 27: ...of the Filter Purge time 12A recommended Press to select minutes Press to set the starting minute of the Filter Purge time 00 recommended Press to go to the next screen Frequency Press to set the number of times each day the Filter Cycle runs 2 recommended Press to save the settings Figure 17 Economy Screens Economy mode allows you to automatically set back your hot tub s water temperature by 20ºF...

Page 28: ...ing settings of your hot tub s display Figure 19 Display Screens These settings allow you to adjust the properties of the display Contrast Press to set amount of contrast on the display Press to go to the next screen Backlight Press to set the intensity of the backlight for night viewing Press to go to the next screen Video Press to set a normal or inverse video display Press to go to the next scr...

Page 29: ...reading in degrees F C Press to go to the next screen Time Press to select a 12 24 hour clock display Press to save the settings This submenu allows you to personalize the keypad security of your hot tub to prevent unauthorized changes to the settings When the keypad is locked the lock icon is displayed A Partial keypad lock allows access to basic hot tub functions pumps light etc but blocks acces...

Page 30: ...et the keypad to the factory defaults Press to go to the next screen Keypad Upgrade This submenu allows service personnel to perform a firmware upgrade on the keypad This action should be performed by authorized service personnel only Press the X button to abort the upgrade Press the OK button to start the upgrade Press to save the settings CD Audio Mode CD audio mode allows you to operate the CD ...

Page 31: ...s to mute or un mute the sound CD Audio Mode Page 2 Used with or this page allows you to perform advanced audio functions and contour the sound to your personal preference To select a function press next to the icon you wish to operate Press to go to the next page From any Tuner band press to search for the next station Band Pressing selects the AM FM or Weather band not operational in CD Audio mo...

Page 32: ... CD functions To select a function press next to the icon you wish to operate Press to go to the next page From any CD track press to go to the next previous track Press OK to start stop playing the CD and to select options in menus A PS Used with to scan through your preset radio stations Press again to stop the scan on the current station Used with to also display these menus on the monitor Used...

Page 33: ...er cycling power off After the five minute priming the filtration cycle starts 12 hours later To skip the priming period press Temp Duration Press Jets 1 Press Warm or Cool to adjust to 2 4 6 or 8 hours or to continuous filtration as indicated by FC on the display Press Jet 1s to exit The default duration is 2 hours Frequency The filtration frequency is fixed at twice a day Standard Economy and Sl...

Page 34: ...Page 32 For HELP call 800 749 8003 ML700 Programming Summary Figure 24 8 button Programming Summary ...

Page 35: ...junction with Pump 2 and or Pump 3 model dependant You must turn one or both of these pumps on for it to work Power Turns the sequencer on off You may experience a small delay from the time you start a sequence until it begins Speed Sets the massage up down rate press repeatedly to cycle through 10 15 or 20 seconds Pause Momentarily stops the sequencer at the present position Sequence Selector Cho...

Page 36: ...e massage followed by a rhythmic zone specific lower lumbar massage 4 Swedish selects a graduated massage that begins with intermediate pressure on your neck and shoulders and ends with intense kneading on your back and legs 5 Reflexology pairs intense zone specific massages in your upper and lower lumbar regions 6 Acupressure ensures that if you have multiple aches and want to experience a little...

Page 37: ...Y on the remote control 6 Press the Previous Next button on the remote control to go to the previous next track Listening to the Radio 1 Press the POWER button on the stereo 2 Press the Stereo button on the top of the remote control 3 Press the Channel Up Down button on the remote control to scan for the next previous station 4 Press the Previous Next button on the remote control to go to the prev...

Page 38: ...Page 36 For HELP call 800 749 8003 Notes ...

Page 39: ... Double stitched seams 3 Marine grade cover material 4 Edge overlap material 5 Grip handle 6 Aluminum channel 7 Heat sealed insulation 8 Chemical resistant vapor barrier 9 Polystyrene seam stoppers 10 Reinforced edges 11 Breathable underside material Use the lock down tabs to prevent access to the hot tub by children and to prevent the wind from lifting the cover off Figure 27 Lockdown Tabs Sittin...

Page 40: ...hnician may assess reasonable travel charges during on site repairs Call our customer care center at 800 749 8003 How do I bleed air from my system When draining and refilling your hot tub the pump may become air locked Air locked pumps stop water from flowing in your hot tub and is easily resolved by bleeding off the trapped air To do this 1 Turn off the GFCI breaker 2 Open the access panel below...

Page 41: ...o order these easy to use cleaning products How often should I drain my hot tub You should drain and refill your hot tub every 1 3 months depending on usage Every other time you drain and refill you should also replace the filters and wipe down the hot tub see pages 50 51 How do I adjust my jet Simply turn the jets counterclockwise to open and clockwise to close Be careful not to overturn the jets...

Page 42: ...terior panels Fourth an air tight base prevents heat loss Fifth a 5 inch thick insulating cover is included What is the shell made of We use Lucite Cast Acrylic with Microban Antimicrobial Protection for all of our hot tub shells Microban antimicrobial product protection is built in to Lucite acrylic during the manufacturing process to help prevent the growth of stain causing bacteria on the surfa...

Page 43: ...ists oils may have accumulated in the hot tub Flush and rinse plumbing Drain and thoroughly clean shell see pages 50 51 Foamy Water Soaps skin oils or undissolved sanitizer particles Close the air control valves and allow filtration cycle to run Add defoamer Drain and clean hot tub Clean or change filters Rinse all bathing suits before bathing Leak Loose connection Check and hand tighten unions at...

Page 44: ...p on page 41 Water too hot High set temperature Turn down set temperature on topside control panel High ambient temperature Remove the cover from the hot tub Water will not heat Thermostat is set too low Check and reset to desired temperature Air open Close air control valve Dirty filter Check and clean filter Blown fuse Check and replace fuse Slide valve closed Check and open all valves Cover off...

Page 45: ...es See also Circulation Pump on page 41 Rh nH No heat Open the access panel to spa pack and reseat both red heater plugs Reset GFCI breaker Reset Br and LL settings see page 44 SP br Improper BR setting Administer BR current to proper setting see Low Level Settings on page 44 SP F1 F1 blown Change F1 Buss Fuse Class G SC 20 SP F2 F2 blown Change F2 Buss Fuse Class G SC 30 SP F3 F3 blown Change F3 ...

Page 46: ...el and Breaker Setting To reset the low level setting LL press and hold down the Select button for 5 seconds Use the Change button to set LL even if it is the present value Press Select to save breaker settings appear next Model XP1 two 1 speed XP1 two 2 speed XP2 XP3 LL 01 03 03 04 After setting LL the breaker current setting Br appears Press the Change button to select the appropriate value for ...

Page 47: ...9 pressure Dirty filter Check and clean or replace filter Closed jets Open all jets by turning CCW Closed valves Open all T handle shutoff valves on heater and pumps ACV open Close air control valves Low water Fill hot tub 1 above all jets Moved my hot tub and Wiring error at GFCI Check Neutral wiring of GFCI see diagrams on pages 10 12 now it doesn t work No power to hot tub Reset circuit breaker...

Page 48: ...sh any button If the hot tub does not reset turn off the GFCI and call service OHS OH The hot tub has overheated and shut down One of the sensors detected that the hot tub water is 110ºF 43ºC Do not enter the water Remove the cover and allow the water to cool At 107ºF 42ºC the hot tub resets automatically If the hot tub does not reset turn off the GFCI and call service ICE IC Potential freeze cond...

Page 49: ...utes Check the water level and add water if necessary Be sure that slide valves are open Make sure the pump is primed and has power Press any button to reset automatically reset within 15 minutes If the problem persists contact service drY dy Inadequate water detected in heater Displays on third occurrence of dr message Hot tub is shut down Check water level in hot tub Add water if necessary Be su...

Page 50: ...is message appears on more than one power up CFE Configuration error Hot tub cannot start up Contact customer service 9FI Could not trip GFCI Contact customer service and do not use the hot tub StU Pump appears to be stuck on Contact customer service and do not use the hot tub HOt Pump was stuck on the last time it was powered on Contact customer service and do not use the hot tub Reminder Message...

Page 51: ... cover on the ground wearing of the vinyl could easily develop into a tear 2 The insulating foam in your cover is not designed to hold the weight of a person or an animal Important Cracked foam in the cover is not covered under warranty Do not stand on it 3 Occasionally clean the inside of your cover with our special All Purpose Cleaner rinsed with warm water Using soap or vinyl cleaners on the in...

Page 52: ...he drain prior to refilling hot tub 8 Attach the garden hose to a thoroughly flushed pre filter not included rinsed of all residual sediment and refill your hot tub through the filtration canister 9 After refilling turn on the GFCI breaker to the hot tub If the pump runs but no water flows see page 38 to see how to bleed air from the system Filters The filters in your hot tub should be removed and...

Page 53: ...e all proper and your sanitation level is still too low high you can adjust the sanitation intensity up down by adding more less sanitizer a little at a time and testing the water again after two days Shutdown Winterizing Your Sterling Leisure hot tub is designed to operate year round If you plan to leave your hot tub unused for long periods of time in severely cold weather you should winterize yo...

Page 54: ...ypically results from soap residue on your skin and hair or laundry detergent residue on clothing Take a soapless shower and rinse all clothing in warm water prior to bathing CLEAR green or brown water Your source water most likely has dissolved heavy metals When this is the case use a respected brand of demineralizer found at any local pool hot tub store Using a pre filter can remove these contam...

Page 55: ...Page 53 For HELP call 800 749 8003 Notes ...

Page 56: ... Specifications Dimensions 92 L x 92 W x 36 D Seats 7 1 Ultimate Massage Water Jets 78 Air Jets 14 Capacity 350 USG 1325 L Dry Weight 1000 Lbs 454 Kg Filled Weight 3916 Lbs 1776 Kg Electrical 240VAC 48A 60Hz GFCI 60A Specifications are subject to change without notice ...

Page 57: ...09084 Floor Drain Gr Drain Valve Economy 14 612069 607267 Suction 200GPM Gr comp ring gasket Gr 16 621085 832086 Aroma Therapy Inj Grl Cartridge 17 510026 606177 510281 Light Kit 5 5 comp ring LED light 18 521519 826521 Topside in k600 Gr Overlay Gr 20 823500 Pillow Gr 21 531512 Speaker oval Pop up 23 822353 Filter Grill Gr 24 822354 Filter Lid Gr 25 822070 50 sq ft Cartridge Filter 26 831516 Filt...

Page 58: ...ns Dimensions 82 L x 82 W x 36 D Seats 5 1 Ultimate Massage Water Jets 42 Air Jets 12 Capacity 235 USG 890 L Dry Weight 780 Lbs 355 Kg Filled Weight 2740 Lbs 1245 Kg Electrical 240VAC 48A 60Hz GFCI 60A Specifications are subject to change without notice ...

Page 59: ...laxie Air Injector Gr 10 621471 Cross Air ctrl 1 Gr Slv 11 621473 Cross Wtr vlv 1 Gr Slv 13 612480 609084 Floor Drain Gr Drain Valve Economy 14 612069 607267 Suction 200GPM Gr comp ring gasket Gr 16 621085 832086 Aroma Therapy Inj Grl Cartridge 17 510026 606177 510281 Light Kit 5 5 comp ring LED light 18 521519 826521 Topside in k600 Gr Overlay Gr 20 823500 Pillow Gr 23 822353 Filter Grill Gr 25 8...

Page 60: ...009 Specifications Dimensions 93 L x 93 W x 38 D Seats 7 Water Jets 85 Air Jets 0 Capacity 420 USG 1590 L Dry Weight 1090 Lbs 495 Kg Filled Weight 4000 Lbs 1814 Kg Electrical 240VAC 48A 60Hz GFCI 60A Specifications are subject to change without notice ...

Page 61: ...Page 59 For HELP call 800 749 8003 Passion Callouts Passion Parts ...

Page 62: ...008 Specifications Dimensions 91 L x 91 W x 37 D Seats 6 Water Jets 71 Air Jets 0 Capacity 380 USG 1438 L Dry Weight 1010 Lbs 458 Kg Filled Weight 4178 Lbs 1895 Kg Electrical 240VAC 48A 60Hz GFCI 60A Specifications are subject to change without notice ...

Page 63: ...Page 61 For HELP call 800 749 8003 Essence Callouts Essence Parts ...

Page 64: ...012 Specifications Dimensions 91 L x 91 W x 37 D Seats 6 Water Jets 65 Air Jets 0 Capacity 380 USG 1438 L Dry Weight 1010 Lbs 458 Kg Filled Weight 4178 Lbs 1895 Kg Electrical 240VAC 48A 60Hz GFCI 60A Specifications are subject to change without notice ...

Page 65: ...Page 63 For HELP call 800 749 8003 Desire Callouts Desire Parts ...

Page 66: ...pecifications Dimensions 90 L x 82 W x 35 D Seats 5 1 Lounge Water Jets 50 Air Jets 0 Capacity 350 USG 1325 L Dry Weight 900 Lbs 408 Kg Filled Weight 3818 Lbs 1732 Kg Electrical 240VAC 48A 60Hz GFCI 60A Specifications are subject to change without notice ...

Page 67: ...Page 65 For HELP call 800 749 8003 Pure Callouts Pure Parts ...

Page 68: ...2011 Specifications Dimensions 87 L x 87 W x 37 D Seats 6 Water Jets 60 Air Jets 0 Capacity 325 USG 1230 L Dry Weight 900 Lbs 408 Kg Filled Weight 3610 Lbs 1637 Kg Electrical 240VAC 48A 60Hz GFCI 60A Specifications are subject to change without notice ...

Page 69: ...Page 67 For HELP call 800 749 8003 Pristine Callouts Pristine Parts ...

Page 70: ...its reliability and your long term satisfaction in mind Your new hot tub is constructed to our strictest quality standards A certificate similar to the one pictured here is created for every hot tub we manufacture signifying a complete passing score on all of our quality metrics A random selection of hot tubs includes this certificate upon shipping ...

Page 71: ...rchase In such event owner is responsible for expenses including removal shipping and re installation of the existing or replacement hot tub The replacement spa or part will carry the balance of the original spa s warranty if any Either party s waiver of any breach or failure to enforce any of the terms or conditions of the warranty shall not in any way affect limit or waive such party s right at ...

Page 72: ...6101 45th St N St Petersburg FL 33714 800 749 8003 www SterlingLeisure com ...

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