RK
_~ëáÅ=qêçìÄäÉ=pÜççíáåÖW=
~K
fÑ=íÜÉ=Ç~íÉ=çê=íáãÉ=~êÉ=áåÅçêêÉÅí=çê=íÜÉ=i`a=ëÅêÉÉå=áë=Ää~åâI=ÅÜÉÅâ=íÜÉ=ÑçääçïáåÖW=
i.
Check all cord connections to the phone and the wall, and make sure they are
plugged in correctly.
ii.
If all cords are fine, please reboot the phone.
1.
How to reboot the phone:
a.
Hold the mute button down for 5 seconds.
b.
On the key pad, press R-E-S-E-T (7-3-7-3-8) followed by #.
c.
Follow the prompt on the screen.
ÄK
fÑ=ìëÉê=ÜÉ~êë=~=éÉêáçÇáÅ=~äÉêí=êáåÖI=Äìí=Å~åÛí=ÑáåÇ=~åó=Å~ääë=çå=íÜÉ=Çáëéä~óK=
i.
The call stack on the phone is overflowing. If the user answers the ring, the
first call will appear normally on the phone. The user can also use the Call
Manager software to manage the call stack overflow by sending callers to the
user’s voicemail.
ÅK
qÜÉ=ëóëíÉã=áë=åçíáÑóáåÖ=Å~ääÉêë=íÜ~í=íÜÉ=ìëÉêÛë=ã~áäÄçñ=Ü~ë=ÉñÅÉÉÇÉÇ=áíë=äáãáí=~åÇ=áë=
ìå~ÄäÉ=íç=~ÅÅÉéí=åÉï=ãÉëë~ÖÉëK=
i.
The voice mail system keeps recently deleted messages in the mailbox, which
are part of the total count. If user’s mailbox is full, first purge any backlog of
deleted messages.
1.
Log into voice mail.
2.
At the Main Menu prompt, press 7.
3.
Press 8 to remove deleted messages.
4.
Press 1 to confirm deletion.
ÇK
kç=çåÉ=Å~å=ÜÉ~ê=íÜÉ=ìëÉê=ïÜÉå=ÜÉ=çê=ëÜÉ=í~äâë=çå=íÜÉ=ëéÉ~âÉêéÜçåÉK=
i.
Check for debris in front of the microphone.
ii.
Check the mute button status. If muted, the caller will not be able to hear the
user.
ÉK
qÜÉ=Çáëéä~ó=çå=íÜÉ=éÜçåÉ=áë=Ää~åâK=
i.
The phone does not have power. Check the connections between the phone
and the electrical outlet.
ÑK
qÜÉ=Çáëéä~ó=çå=íÜÉ=éÜçåÉ=êÉ~Çë=“kç=pÉêîáÅÉÒK=
i.
The phone, most likely, has been disconnected from the network. Check the
connection between the phone and the network drop. If this doesn’t fix the
phone, reboot the phone by following the above directions.
=
Property of Sterling Communications © 2007 Last Updated: 03/14/2007 @ 2:09 PM
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