iii.
If dialing a number with the receiver on the hook, the Soft Keys allow the user
to change the number or cancel the call. User must depress the Soft Key
labeled “Dial” in order to make the call active.
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i.
Accessing the Voice Mail system for the first time:
1.
From the user’s IP phone, press the “Voice Mail” function key.
2.
Enter the default password of “1234” + “#”.
3.
User will be prompted to record his or her name, and please do so.
4.
Please change the password from the default of “1234”.
5.
To record a greeting, press 7, then press option 1, and follow prompts.
ii.
Accessing the Voice Mail system:
1.
From an IP phone: press the “Voice Mail” function key or take phone
off hook and press “#” twice. Follow prompts for entering the user’s
extension (if required) and password.
2.
From a non-IP phone: To access the voice mail system, the user may
dial the company’s main auto attendant. (Please see the company IP
phone administrator for the access phone number.) Press “#”, enter
user’s extension, and then enter the password, followed by “#”.
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i.
Hang Up: terminates current active call; will appear as a soft key.
ii.
Voice Mail: automatically dials the voice mail system; prompt requests the
password. See above for specific directions.
iii.
Transfer: capability to transfer a call to another extension or externally. To
transfer externally, must dial “9”.
1.
While on an active call, press the transfer button.
2.
Enter number to transfer caller to. To transfer to an external number,
dial 9.
3.
Pick from the soft key buttons what the call needs to do: Transfer
straight to the third party, consult before completing the transfer,
send the caller to voice mail, or park the call on another extension.
4.
If consulting the third party, user must press yes under the soft key to
complete the transfer.
iv.
Conference: capable of talking to two additional callers simultaneously.
1.
While on an active call, press the conference button to call the second
person. (This puts the first caller on hold while the second caller is
reached.)
2.
The soft keys will give the user an option to directly conference or to
consult the second caller before joining the two callers.
3.
If the second caller is consulted, the user must press join on the soft
key to join the two callers.
Property of Sterling Communications © 2007 Last Updated: 03/14/2007 @ 2:09 PM
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