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ability to assign the user’s extension to any IP Phone within 

the company.  This is only to be used for a temporary move.  If moving permanently, 
please move the phone with the user.  The phone will remain the user’s phone with 
extension, as long as it is moved within the company. 

i.

 

Press the voice mail function key followed by #. 

ii.

 

Dial the extension to be moved and password. 

iii.

 

At the Main Menu prompt, press 7. 

iv.

 

Press 3 to reassign user’s extension to the phone being used. 

v.

 

Press 1 to confirm the extension being assigned to that phone. 

vi.

 

To un-assign extension, follow first two steps (i, & ii) and then press 2 to un-
assign extension.  The extension will automatically return to the phone it was 
originally assigned to. 

 

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i.

 

System Administrator:  _________________________ 

ii.

 

Phone Number:  ______________________ 

iii.

 

Alternate Phone Number (cell):  _____________________ 

iv.

 

Email Address:  _______________________________ 

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i.

 

When reporting trouble, please include the following information: 

1.

 

Company 

2.

 

Contact Name & Number 

3.

 

Time & Date of Problem 

4.

 

Extension of phone with problem 

5.

 

Mac address of problem phone (sticker on back of phone opposite end 
from handset). 

6.

 

Number dialed when having problem 

ii.

 

Places to report problems: 

1.

 

To the System Administrator 

2.

 

Phone:  

(503) 968-8908 

3.

 

Email:  [email protected] 

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i.

 

http://www.sterling.net/sterlingvoice/support 

Property of Sterling Communications © 2007 Last Updated: 03/14/2007 @ 2:09 PM

Page 8 of 9

Summary of Contents for Sterling Voice IP230

Page 1: ...IP230 Phone User Training Guide Sterling Voice Managed VoIP Services Sterling Communications Inc 14945 SW Sequoia Parkway Suite 110 Portland OR 97224 p 503 968 8908 f 503 603 1879 ...

Page 2: ...Property of Sterling Communications 2007 Last Updated 03 14 2007 2 09 PM Page 2 of 9 ...

Page 3: ...Using the IP 230 Phone Property of Sterling Communications 2007 Last Updated 03 14 2007 2 09 PM Page 3 of 9 ...

Page 4: ...ence calls etc xi Dial Pad 10 number keys including and xii Function Keys contains voice mail transfer options conference directory intercom redial hold follow instructions on LCD screen OK _ ëáÅ cìåÅíáçåëW K eçï íç ã âÉ L åëïÉê Å ääëW i To dial another extension simply key in the direct extension No prefix is required ii To dial outside the phone system the user must dial 9 first For long distanc...

Page 5: ...current active call will appear as a soft key ii Voice Mail automatically dials the voice mail system prompt requests the password See above for specific directions iii Transfer capability to transfer a call to another extension or externally To transfer externally must dial 9 1 While on an active call press the transfer button 2 Enter number to transfer caller to To transfer to an external number...

Page 6: ...all without disrupting their phone call an intercom would usually go to voice mail if end user is on an active call 1 Press intercom button 2 Dial the desired extension 3 Finish the action by pressing the Intcom soft key 4 Press the soft key labeled Whspr to initiate a whisper page This allows the user to talk to the end user during a call without their caller hearing the one way conversation ix H...

Page 7: ...ually access and call their speed dial list PK Çî åÅÉÇ ää j å ÖÉãÉåíW a Call Handling Modes 5 different ways the system deals with incoming calls The system allows the user to modify each mode and specify how incoming calls are handled Each mode contains a separate voicemail recording allowing different messages to be played in each mode i Standard To use while available incoming calls will ring o...

Page 8: ...cally return to the phone it was originally assigned to QK pìééçêí fåÑçêã íáçåW K fÇÉåíáÑó éÉêëçåEëF Ñçê Åçãé åó ã áå Åçåí ÅíW i System Administrator _________________________ ii Phone Number ______________________ iii Alternate Phone Number cell _____________________ iv Email Address _______________________________ ÄK oÉéçêíáåÖ qêçìÄäÉW i When reporting trouble please include the following inform...

Page 9: ...íë äáãáí åÇ áë ìå ÄäÉ íç ÅÅÉéí åÉï ãÉëë ÖÉëK i The voice mail system keeps recently deleted messages in the mailbox which are part of the total count If user s mailbox is full first purge any backlog of deleted messages 1 Log into voice mail 2 At the Main Menu prompt press 7 3 Press 8 to remove deleted messages 4 Press 1 to confirm deletion ÇK kç çåÉ Å å ÜÉ ê íÜÉ ìëÉê ïÜÉå ÜÉ çê ëÜÉ í äâë çå íÜÉ ë...

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