Stentofon AlphaCom E User Manual Download

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Contents

INTRODUCTION ................................................................................6

MAKING INTERCOM CALLS ..............................................................7

Starting and Ending a Hands-free Call ........................................7

Using the Handset to Call ...........................................................7

Setting to Private Mode ..............................................................7

Calling to and From Noisy Environments .....................................9

Adjusting the Sound / Volume Level ............................................9

Muting the Microphone ..............................................................9

If Someone is Not at Their Station .............................................10

Waiting For a Busy Station to Become Free ...............................10

Re-dialing ...............................................................................10

SEARCHING FOR A PERSON ...........................................................11

Voice Paging - Calling a Group of Stations ................................11

Answering Voice Paging (Meet Me) ...........................................12

Search List - Options for Transferring Calls to Another Destination 12

Automatic Search ....................................................................12

PRIORITIES ....................................................................................13

Priority Features ......................................................................13

Priority Setting for the Station ...................................................13

ABSENCE MESSAGES ....................................................................14

Leaving an Absence Message at Your Station ............................14

Leaving an Absence Message from a Remote Station ................15

Deleting an Absence Message ..................................................15

VOICE / TEXT MESSAGES ...............................................................16

Leaving a Call-back Message ...................................................16

Answering a Call-back Message ...............................................16

Leaving a Voice / Text Message at a Remote Station ..................16

Playing Back / Deleting Messages ............................................17

Playing Back / Deleting Messages from a Remote Station ..........17

Voice Help ...............................................................................18

TRANSFER FEATURES ....................................................................18

Inquiry Call ..............................................................................18

Call Transfer ...........................................................................18

Call Forwarding from Own Station ............................................19

Follow Me - Forwarding from Remote Station ............................19

REMINDER / WAKE-UP CALL ..........................................................20

Summary of Contents for AlphaCom E

Page 1: ...ALPHACOM E USER GUIDE IP ANALOG MASTER STATIONS USER GUIDE A100K10602 2009 08 26 ...

Page 2: ...keys Manual speech direction control Handset Microphone Menu Selection buttons Information display Display illumination control Loudspeaker Volume control Cancel Private Direct Access Keys with LED indication DAKs Dialing keys Manual speech direction control Microphone Indicator LED IP Desktop Master Station IP Flush Master Station ...

Page 3: ...enu selection keys Dialing keys Cancel Manual speech direction control Microphone Privacy button Volume controll Loudspeaker Indicator LED Direct Access Keys DAK Information display Dialing keys Cancel Manual speech direction control Microphone Privacy selector Handset Dual Display Station Analog Desk Wall Master Station ...

Page 4: ...ring Calls to Another Destination12 Automatic Search 12 PRIORITIES 13 Priority Features 13 Priority Setting for the Station 13 ABSENCE MESSAGES 14 Leaving an Absence Message at Your Station 14 Leaving an Absence Message from a Remote Station 15 Deleting an Absence Message 15 VOICE TEXT MESSAGES 16 Leaving a Call back Message 16 Answering a Call back Message 16 Leaving a Voice Text Message at a Rem...

Page 5: ...ne Call at Your Station 27 POCKET PAGING 28 Paging With Answer Option 28 Paging Without Answer Option 29 Paging Without Calling an Intercom Station 29 Answering Paging Meet Me 30 DISPLAY INFORMATION 31 Information Display 31 Idle Station 31 Menu Selection 31 Conventional Name Search 32 Name Search in Subscriber Directory 33 Check Station Identity 33 PROGRAMMING DIRECT ACCESS KEYS DAK 34 Programmin...

Page 6: ...ry Note that factory default settings for directory numbers and time out periods are used in this manual They may have been changed to meet the specific requirements of your AlphaCom exchange installation If you are in doubt please consult the STENTOFON supervisor at your company Zenitel Norway AS and its subsidiaries assume no responsibilities for any errors that may appear in this publication or...

Page 7: ...l To call another station Lift the handset 1 You will hear a dial tone Dial the number of the station 2 To terminate the conversation Replace the handset or press C Setting to Private Mode In Private mode calls do not come through directly but are indicated by a ringing tone at both stations The privacy switch is different depending on whether it is an IP Analog or Dual Display station To set the ...

Page 8: ...o OPEN for Analog Master stations within 30 seconds After 30 seconds the call attempt is automatically canceled Your system may be set so that some calls are always in OPEN or PRIVATE mode regardless of switch setting Incoming telephone calls are normally indicated by a private ringing tone To set the station back to open mode Press C and hold for 2 seconds for IP Master stations the P symbol will...

Page 9: ...r For the IP Analog Flush Master stations the volume control is located on a separate button Press the volume control button at either end to adjust the volume up or down to the level desired For the Analog Desk Master stations the volume control is located on a slide switch Slide the switch to the left or right to adjust the volume up or down to the level desired For the Dual Display station the ...

Page 10: ...all is busy you will hear a busy tone and your display will show Busy You can either Press C to disconnect and try again later or Wait for up to 30 seconds If the station or feature becomes free within 30 seconds you will be connected automatically For information on the Busy Notify and Busy Override features see the Priorities section on page 13 Re dialing You can program one of the single touch ...

Page 11: ...890 899 To make a Group Call Dial the directory number for the group 1 Wait for the chime signal 2 Press M while you are speaking 3 The audio goes to all stations in the group If you want an answer Wait If not Press C The time out period for answering is one minute by default To repeat your message Press M while you are speaking To extend the waiting period by another minute Tap M briefly To make ...

Page 12: ...nary directory number a Group Call number or a message to a pocket pager To search for a person Dial the subscriber number When no one answers the call Press 9 to activate the first step on the search list If no one answers your search you can activate the next step by pressing 9 once more If the station you call has no search list or if you have come to the end of the list pressing 9 has no effec...

Page 13: ...tory default When the station you call is busy Dial 57 or press M to send an attention tone to the busy station At the other end the display shows the person who is calling Busy Override When the station you call is busy Dial 58 or tap M twice This cancels the ongoing conversation and you will be connected Priority Setting for the Station Your station is set up to have a priority level one of four...

Page 14: ... the Quick Reference Guide on page 39 To leave an absence message Enter the message number digits for time date phone no optional or M If you enter the additional digits you need not press M The message is also accepted after a time out For example to leave the absence message At lunch until 1 pm at your station do the following Enter 776 1 You will then be prompted for the time which you enter in...

Page 15: ...Dial your own station no 50 message no digits for time date phone no M Deleting an Absence Message To delete an absence message Dial 70 You will hear No Messages And your display will show No Messages Your absence message is automatically deleted and the LED indicator will stop to flash To delete an absence message from a remote station Dial 73 own station number No messages ...

Page 16: ...g a Call back Message The LED indicator and display on your station will indicate that there is a message waiting The number of messages is also shown Dial 70 to play back the message Press 8 to set up a conversation with the station that left the message Press 9 to scroll through call back messages without deleting them Leaving a Voice Text Message at a Remote Station Refer to the list of message...

Page 17: ...ou have the following options Press 0 Delete the message and play back the next one if any Press 1 Repeat the message Press 7 Play back the previous message Press 8 Call sender of message and delete the message Press 9 Play back the next message without deleting the previous one Press C Disconnect and keep messages Playing Back Deleting Messages from a Remote Station To remotely play back the mess...

Page 18: ...ER FEATURES Inquiry Call When in conversation with a person Press 2 to park the ongoing conversation 1 Dial the directory number of the other person or feature 2 you want to reach By pressing 2 you can switch between the two conver 3 sations by keeping one parked Broker function Press C to disconnect the ongoing conversation 4 Call Transfer When you have made an Inquiry Call you can establish a co...

Page 19: ... your own station number It is also possible to forward your calls to a telephone or personal pager To forward your calls to a telephone Assuming there is a telephone gateway Dial 71 0 phone number M To forward your calls to a personal pager Dial 71 station number 44 M Follow Me Forwarding from Remote Station To turn on Follow Me from a remote station Dial 72 own station number All calls to your s...

Page 20: ... To set the reminder time that is NOT within 24 hours Dial 7883 hour minutes day month 7883 hhmm DDMM Your station will ring at the time you have set To stop the ringing Press any key on the station To delete the reminder time Dial 7883 M There can only be one reminder wake up call per station RE DIALING To re dial the last number Dial 9532 Youcanprogramthere dialdirectorynumber 9532 intooneof the...

Page 21: ...ere is a notification tone for each Call Request and the LED indicator will start to flash The display shows the number of messages at your station waiting to be answered You also have the following options 0 delete message without answering 1 repeat message 7 go to previous message 9 go to next message C disconnect without deleting messages Forhandlingcallrequestsonstationswithdisplays thefollowi...

Page 22: ...rammed to a DAK The program is by default temporarily interrupted by outgo ing and incoming calls but it remains on during Group Calls and All Calls Turning Off or Toggling a Program To turn off an audio program Press C or Dial 800 To toggle on off a program that has already been selected Dial 792 Scrolling Through Available Programs To scroll through the available programs Dial 790 for the next p...

Page 23: ...rn off a program at another station Dial 74 station number 800 To set up a program to a group of subscribers Dial 75 group number program number To turn off a program at another group Dial 75 group number 800 All the dialing sequences above can also be programmed on single touch DAKs Access to setting up programs remotely may be restricted to certain stations ...

Page 24: ...is active Only one person can talk at a time If you press M while someone else is talking it has no effect unless your station has been assigned priority to override the current talker While listening to a conference you can use your station for ordinary incoming and outgoing calls It is not possible to listen to a radio music program while using the conference feature You can include exclude stat...

Page 25: ...plex conference can not make or receive ordinary calls DOOR OPENING This feature requires additional door lock equipment Door Group Call Pressing the door station key sets up a Group Call to a number of stations Answer by dialing 99 You can then talk to the person who is at the door To open the door Press 6 while in conversation with the door station Direct call from a door Pressing the door stati...

Page 26: ... Press 0 and wait for the dial tone 1 Dial the internal telephone number 2 Press C to end the call 3 Consult the STENTOFON supervisor at your company for more information on your system setup Making an External Telephone Call Depending on the system configuration you can Either Press 0 1 Wait for the dial tone 2 Dial the external telephone number 3 or Press 0 1 Enter PIN number 2 Wait for the dial...

Page 27: ...es Press to activate the M key 0 5 second Press to deactivate the M key To terminate the call Hang up the telephone If two step dialing is used telephone callers have access to intercom features like Group Call and leaving voice messages by default They are normally restricted from activating features like audio program selection and making outgoing telephone calls For more information on availabl...

Page 28: ...time out period for answering is 30 seconds When the paged person answers an ordinary intercom conversation is set up with the person who initiated the paging If no one answers Dial the intercom station number 1 Dial 47 Leave a voice message 2 Dial the message number 660 669 and any extra 3 digits See the voice text message number list in the Quick Reference Guide on page 39 Press M if you don t w...

Page 29: ...gits See the voice text message number list in the Quick Reference Guide on page 39 Press M when finished 4 The text message and the directory number will appear in the pager display If the pager in question does not have a display the attempt is canceled with a failure tone after 3 digits have been pressed Paging Without Calling an Intercom Station You can activate a paging call from your interco...

Page 30: ...ager type and the exchange programming At a convenient intercom station Either Dial your personal answer code or Dial the answer code shown in the pocket receiver display default is 980 989 If your pager has no display Dial 96 Depending on the type of paging sent out you are either connected to the person who initiated the paging or you will hear a voice message ...

Page 31: ...de The information and menu text that is displayed will depend on how your intercom station is configured in the AlphaPro program Interactive context help information for every function and feature is available as text messages to help guide and instruct you through each step of the procedure There is a separate display illumination control button for both the IP Flush Master and IP OR Master Idle...

Page 32: ...ame Search For IP and Dual Display stations Dial 614 1 The letters a m is then displayed The letters n z will be displayed when the cursor passes the last letter m Use the arrow selection buttons to scroll through the 2 alphabet and select the first letter in the name Press the Ok selection button to confirm or the Esc 3 selection button to cancel The first name starting with this letter is displa...

Page 33: ...n the search character s are typed in The matching name or the closest match is displayed Use the arrow selection buttons to scroll in the directory table if needed Press the Ok selection button to make the call or the Esc selection button to cancel The Esc selection button brings you back to the alphanumeric input for additional changes or input Press C to go back to idle mode For Analog stations...

Page 34: ...d skip to step 4 Press the arrow selection button until you come to 2 9541 ProgramKey Press the Ok selection button 3 You will be prompted to enter a directory or function 4 number Press the DAK you want to program 5 If the DAK is already in use the new entry will override the old For a list of function numbers see the Quick Reference Guide or select the function from the Menu and note the number ...

Page 35: ...e DAK Editing DAK Text Dual Display Station If the predefined text on a DAK is not suitable it may be changed by the user To edit DAK text Press the Name selection key in idle state 1 Press the up arrow key until you come to 2 9540 EditDAKText Press the Ok selection key 3 Press the DAK you want to edit 4 The keyboard is now ready to accept alphanumeric entries If the DAK text was previously edited...

Page 36: ...ire immediate action Consequently you can have a maximum of 6 different independent indications on one key Because flashing takes priority a high priority status will mask a low priority status temporarily if they are on the same LED Example of LED Indicator Use The following example shows how the LED indicators can be used for keys that are programmed at a call in point Flashing red Call Request ...

Page 37: ...A100K10602 AlphaCom E User Guide 37 SUBSCRIBER LIST Name Number ...

Page 38: ...38 AlphaCom E User Guide A100K10602 Name Number ...

Page 39: ...te Unmute microphone Menu step 0 Paging with calling station number 44 Repeat absence message 1 Paging with answer 45 Inquiry Call Broker Function 2 Text message paging 46 Call Transfer 3 Voice message paging 47 Door opening 6 Remotely change message 50 Leave voice text message 7 66X Remotely read message 51 Call Back 8 Busy Notify 57 or M Search 9 Busy Override 58 or MM Private Message Override 5...

Page 40: ... Zenitel Norway AS The company s Quality Assurance System is certified to meet the requirements in NS EN ISO 9001 2002 Zenitel Norway AS reserves the right to modify designs and alter specifications without prior notice in pursuance of a policy of continuous improvement 2009 Zenitel Norway AS A100K10602 support stentofon com ...

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