Warranty and Terms
Statutory Rights.
Our goods come with guarantees that cannot be
excluded under the Australian Consumer Law. You
are entitled to a replacement or refund for a major
failure and compensation for any other reasonably
foreseeable loss or damage. You are also entitled to
have the goods repaired or replaced if the goods fail
to be of acceptable quality and the failure does not
amount to a major failure.
Warranty.
BX Bunka Australia Pty Ltd, ABN: 74 124 163 793,
trading as Steel-Line Garage Doors (the manufacturer
or we, us, our) provides this defects warranty
(Warranty) in addition to the other rights and remedies
available to you under a law in relation to the
Products. Nothing in this Warranty limits your rights
and remedies under the Australian Consumer Law.
In particular, any warranty periods in this Warranty
do not vary or limit the period of time in which you
may be entitled to remedies under the Australian
Consumer Law if the Products are supplied in
breach of consumer guarantees under the Australian
Consumer Law.
What is covered under this Warranty?
1
Subject to the terms of this Warranty, if there is a
defect in components or workmanship of a Products
within a period of one (1) year from the original date
of purchase, the manufacturer will repair or replace
the Product free of charge or refund you the cost of
the Product. No additional warranty period will apply
for Products repaired or replaced by the manufacturer
free of charge beyond this one (1) year warranty
period.
2
If a defect is not covered by this Warranty
and we repair or replace a Product and charge you
for this work, and there is a defect in components
or workmanship within a period of three (3) months
from the date the work is carried out, subject to the
terms of this Warranty, the manufacturer will repair or
replace the work carried out free of charge or refund
you the cost of the repair or replacement.
3
Goods
presented for repair may be replaced by refurbished
goods of the same type rather than being repaired.
Refurbished parts may be used to repair the goods.
Warranty Conditions.
1
This Warranty only applies to the original purchaser
of the Products purchased in Australia. This warranty
cannot be transferred to a new owner.
2
The Products are designed only for use in a single-
family dwelling. This Warranty does not apply if you
use the Product in other residential premises or
commercial or industrial premises.
3
It is a condition of this Warranty that the Products
must be installed and maintained in accordance with
the instructions supplied with the Products.
4
If the Product is purchased online from an online
reseller, the manufacturer accepts no responsibility
for determining the suitability of the Product for
your intended use and accepts no responsibility for
unauthorised installation.
Making a claim under this Warranty and expenses
for making a claim.
You must comply with all the following steps to
make a claim under this Warranty. If you suspect a
Product may be defective, and you wish to make a
claim under this Warranty, during the warranty period
you must contact the retailer that you purchased the
Product from or contact our technical support team
(on the contact details below) and they will work to
diagnose the issue and arrange for your defects claim
to be assessed. You must provide a sales docket or
invoice or other proof of purchase to demonstrate
the original date of purchase, or where relevant, to
demonstrate the date of repair or replacement, and
provide details of the model and serial number. You
must return the Product to us in original or suitably
secure packaging. We do not cover the cost of on-
site attendance to inspect or de-install the Product
or to re-install the Product. You will be responsible
for transportation costs associated with returning
the Product to us, unless we have agreed alternative
arrangements with you. We will be responsible for
transportation costs associated with sending you
the repaired or replacement Products, unless your
claim is invalid. If there is no defect in the Product or
you claim is otherwise invalid, the following applies.
We may charge you a fee for the assessment of the
Product, and where relevant, a fee for attending
your premises to inspect the Product and the cost of
transporting the Product back to you. If your claim
is invalid and there is a failure in the Product, we will
also tell you the cost of any recommended repairs or
replacement and ask you whether you would like us
to repair or replace the Product at that price.
What is not cover under this Warranty?
This Warranty does not cover batteries, fuses,
transmitter and receiver range, labour and travel
for attendance at your premises. This Warranty
will not cover any Product failure or defect to the
extent it has been caused by any of the following:
1
non-conformity with the instructions concerning
installation, maintenance, operation and testing of
the Product;
2
modification, adjustment or repairs
of the Products by anyone other than authorised
persons;
3
problems relating to the garage door
opener or garage door hardware or other goods with
which the Product is intended to be used including
springs, rollers, hinges, door alignment or other issues
associated with lack of proper maintenance of garage
door opener or hardware by a professional garage
door technician;
4
normal wear and tear;
5
corrosion
or electrical malfunction caused by exposure to water
damage or condensation in excess of the Products’
water resistance rating;
6
corrosion or problems
due to installation within 800m of the sea or body
of water of equivalent or greater salt concentration;
7
electrical storms, power strikes, power surges,
incorrect power current, fire, excess water exposure,
flood, rain or other acts of God;
8
problems caused
by blown fuses or replacement of batteries;
9
damage
caused by insects or pests;
10
damage caused by
malware or viruses;
11
radio or electrical interference;
12
and misuse, tampering, neglect, abuse, accidents
or damage beyond the manufacturer’s reasonable
control. The garage door hardware, opener and
other goods, with which the Products are intended
to be used must be properly installed, operational
and serviced so that they operate properly with the
Products. The garage door may not open, close and
stop in accordance with the expected transmissions
of messages. Where such issues occur, because of
problems with the garage door hardware, opener
or other goods, this is not a Product defect but a
problem with the garage door hardware, opener or
other goods.
Our Liability.
To the maximum extent permitted by law, we exclude
all warranties, conditions and guarantees relating to
the Products and our repair services in connection
with the Products, which are not provided under
Australian Consumer Law (or under any other law
or regulation in Australia, which cannot be excluded
by law) or which are not set out in this Warranty or
any other terms and conditions between you and
the manufacturer. Without limiting our liability under
Australian Consumer Law or any other liability which
cannot be excluded or limited under any other law or
regulation in Australia, our liability in connection with
the Products and our repair services in connection
with the Products is limited to the remedies set out
in this Warranty, and if we do not comply with these
remedies the price charged for the Product, or for a
repair or replacement the price charged for the repair
or replacement.
Privacy Statement.
The Products collect data associated with their
operation (including time of opening and closing of
the garage door with which they operate). This data
is collected and transmitted to the Zimi app, provided
by GSM Innovations Pty Ltd and any other electronic
device (if any) which you use to operate with the
Products. For further information about how GSM
Innovations Pty Ltd collects and handles data and
your personal information, see their privacy policy
available at: https://www.zimi.life/privacy-policy/.
Information you have shared with GSM Innovations
Pty Ltd in connection with your use of the Products
and the Zimi app is made available to us. Please refer
to our Privacy Policy for more information on how
we collect and handle your personal information at:
https://www.steel-line.com.au/privacy-policy/.
BX Bunka Australia Pty Ltd, ABN: 74 124 163 793,
trading as Steel-Line Garage Doors.
Steel-Line Garage Doors
.
Phone:
1300 427 243
Address:
51 Perivale Street, Darra, QLD 4076
Web:
Email:
