16 PROsine 2.5/3.0 Advanced Control System (ACS) Owner’s Manual
6. Warranty
Service
If your PROsine ACS Panel requires service, please return it to the place of
purchase. If you are unable to contact your merchant, or the merchant is unable to
provide service, contact Statpower directly:
PHONE:
(604) 420-1585. Ask for the Customer Service Department.
FAX:
(604) 420-1591
EMAIL:
MAIL:
Statpower Technologies Corporation
7725 Lougheed Highway
Burnaby, BC V5A 4V8
CANADA
You must obtain a Return Authorization Number from Statpower before returning
the PROsine ACS Panel directly to Statpower.
Do not return the PROsine
ACS
Panel to Statpower without first obtaining a Return Authorization Number.
Returned goods received without an RA# will be shipped back collect.
When
you contact Statpower to obtain service, be prepared to supply the serial number
of your PROsine ACS Panel.
If you are returning the unit from the USA, follow this procedure:
1.
Obtain a Return Authorization Number from Statpower. You will be required
to provide name, telephone number, return shipping address, and a Federal ID
or Social Security number required by US Customs.
2.
Package the unit safely, preferably using the original box and packing
materials. Include the Return Authorization Number, a return ship-to address,
a contact telephone number, and a brief description of the problem. You are
required to provide a copy of a proof of purchase date showing product
description to qualify for warranty service.
Ship the unit to the following address, freight prepaid:
Statpower Technologies Corporation
c/o International Parcel Service Warehouse
#8 - 14th Street
Blaine, WA 98230
If you are returning the unit from Canada, follow the procedure above but ship
the unit, freight prepaid, to the following address:
Statpower Technologies Corporation
7725 Lougheed Highway
Burnaby, BC V5A 4V8 CANADA
If you are returning the unit from outside North America please contact the place
of purchase or the local Statpower dealer in your country.
PROsine ACS Owner’s Manual Rev. 1.0 08/12/98 Part #445-0055 Artwork #445-3012
Summary of Contents for Prosine 2.5
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