Charger Troubleshooting Guide
SYMPTOM
POSSIBLE
CAUSES
SOLUTIONS
No LED
indicator
when hearing
aids are
inserted into
the charging
port
Incorrect
orientation
Reposition your hearing
aids in the port with the
earbud resting in charger
reservoir. There is not a
right and left port, your
hearing aid will charge in
either port.
Dead battery
Connect the microUSB to
your charger and plug it
into the wall. The on-board
battery LEDs will turn
on for a few seconds to
indicate connection to the
power source. If they do
not, contact your hearing
professional.
Red blinking
LED by
charging port
Fault occurred
Remove the hearing aids
from the charging port,
wait until the LED turns off,
reinsert. If the red blinking
LED persists, contact your
hearing professional.
While
charging
cordless, no
LEDs are
illuminated
Power save
mode
To refresh LEDs, remove
a hearing aid from the
charging port for 3 seconds
and then reinsert it into the
charging port. Both the
charging port LEDs and the
on-board battery LEDs will
illuminate for 10 seconds.
Charger Troubleshooting Guide
SYMPTOM
POSSIBLE
CAUSES
SOLUTIONS
Hearing aids
whistling in
the charger
Incorrect
orientation
Reposition your hearing
aids in the port with the
earbud resting in the
charger reservoir. Confirm
that the charging LED
begins to glow.
Dead battery
Your charger’s on-board
battery has died. Plug your
charger in. If you do not
have the cord with you,
push and hold the hearing
aid’s user control for 3
seconds to turn it off. This
will conserve the charge in
your hearing aid.
Hearing Aid Care | 39
38 | Hearing Aid Care
