Rechargeable BTE Troubleshooting Guide
SYMPTOM
POSSIBLE
CAUSES
SOLUTIONS
Not Loud
Enough
Blocked earmold/
tubing/earbud
Clean or replace earmold
and/or tubing as needed
Hearing change
Contact your hearing
professional
Debris buildup
Clean both microphone
and earmold with brush
Inconsistent
Performance
Restart required
Place in charger until
charging begins and then
remove-this will power
cycle your hearing aids
Blocked earmold/
tubing/earbud
Clean or replace
earmold as needed
Unclear,
Distorted
Performance
Restart required
Place in charger until
charging begins and then
remove–this will power
cycle your hearing aids
Blocked earmold/
tubing/earbud
Clean or replace
earmold as needed
Defective
hearing aids
Contact your hearing
professional
Dead
Hearing Aid
Charge required
Place in your charger until
the LEDs stop blinking
and become solid
Blocked
earmold/tubing
Clean or replace
earmold as needed
Crimped tubing
Contact your hearing
professional
Hearing Aid Care | 37
36 | Hearing Aid Care
Service and Repair
If, for any reason, your hearing aid does not operate
properly, do NOT attempt to fix it yourself. Not only
are you likely to violate any applicable warranties or
insurance, you could easily cause further damage.
Should your hearing aid fail or perform poorly, check
the guide on the next page for possible solutions. If
problems continue, contact your hearing professional
for advice and assistance. Many common problems
may be solved right in your hearing professional’s
office or clinic.
