Star TCP400 SERIES, User Manual

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8. Troubleshooting
8-1. Trouble when Turning on the Power
Symptom Possible Cause What to Do
The power lamp Won’t accept The power cord is not Correct connect the power
does not light. cards. correctly connected. cord.
Broken wire in power cord.
Broken wire in fuse. Contact your dealer.
Accepts cards. Display LED burned out.
The power lamp Won’t accept Reader/writer error.
lights. cards.
Accepts cards Bad Card Use a normal card.
but reader/ Card damaged, bent,
writer data erased on card,
operating or other user card.
incorrectly. Head is dirty. Clean using a cleaning card.
Composing system is
not operating normally. Contact your dealer.
Reader/writer error.
8-2. Trouble when Operating
Symptom Possible Cause What to Do
Cards are not discharged. Card is jammed. Turn on power to reader/writer
again.
If cards are still not discharged,
turn off the power and open the
upper cover.
Then, pull the snap lever to
raise the upper portion of the
mechanism to remove the card.
Reading/Writing errors occur Inappropriate card. Use the recommended card.
Using other card type. Use the correct card.
Card data erased by magnet.
Card is bent. Issue a new card.
Card is damaged.
Head is dirty. Clean using a cleaning card.