Stannah STAIRISER SR, User Handbook Manual

Page: 23 / 24

23
WA R R A N T Y P R O M I S E
Our Guarantee
Our Guarantee Our Guarantee
Our Guarantee
Stannah Lifts Ltd are pleased to guarantee our materials and workmanship, and
provide a maintenance and breakdown service, supplied by our sister company
Stannah Lift services, for a period of 12 months from completion of installation and
handover of the lift, as follows:
• We will provide regular planned maintenance visits at the frequency agreed in the
contract, subject to suitable access to the lift within normal working hours.
•
We will provide a full breakdown service within normal working hours, unless
caused by misuse, abuse, accidental damage or other matters outside of our
control, in which case it will be chargeable. Normal working hours are Monday to
Thursday 8.00am to 4.45pm, Friday 8.00am to 3.45pm. Evening and weekend
breakdowns will be charged at a premium rate, unless included within the
contract.
•
Should any defect in workmanship or material become evident within such period
or in any part delivered under this contract, we undertake to repair or replace the
defective part, as soon as possible during normal working hours.
•
Our Guarantee does not cover repairs, replacements or adjustment which may be
required as a result of ordinary wear and tear, wilful or accidental damage,
misuse, neglect or any other cause beyond our control.
•
The address and telephone number of your nearest Service Branch is on the
‘Completion Notice’ and a full list of all service branches can be found on our
website
www.stannahlifts.co.uk. www.stannahlifts.co.uk. www.stannahlifts.co.uk. www.stannahlifts.co.uk.
The Warranty Promise is subject to the following conditions:
•
The lift has been formally handed over and the ‘Completion Notice’ is signed.
•
All outstanding monies have been paid to us.
•
No other lift company has worked on the lift, e.g. carrying out a maintenance visit,
attending a breakdown or attempting a repair.
•
Stannah are not prevented from carrying out planned maintenance for any reason
outside of our control, including but not limited to, the safety of our employees
engaged in activities under this warranty.
•
The lift well and machine room or machine space must be freely accessible, free
from damp, properly ventilated and maintained in line with any requirements
detailed within the user manual.
Stannah reserve the right to change the terms of any warranty provided subject to any
such change being notified to the beneficiary in writing.