7 Troubleshooting
7.1 Overview
STAEDTLER Digital pen
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7 Troubleshooting
7.1 Overview
Problem Possible
cause
Solution
The LCD display is blank
following activation.
The battery of the receiver is too
low.
Connect the receiver to the
computer.
In offline mode, the pen symbol
is not flashing in the LCD
display when writing
Batteries of the pen are too low.
Replace the pen batteries (SR
41).
The refill is not inserted
properly.
Insert the refill correctly (see
1.5.1 Inserting / replacing a
refill)
The battery symbol is not
flashing during the charging
process.
The USB cable is not connected
properly.
Connect the USB cable again.
The USB cable is damaged.
Replace the USB cable with a
new one.
The pen stroke is not visible on
the display screen in online
mode.
The Note Manager is active.
Start up the Note Manager.
The receiver is not connected
properly to the PC.
Connect the receiver again.
The pen is in mouse mode.
Convert the pen to pen mode
(see 4.2 Online mode)
The pen is out of range of the
receiver.
See 0
Fig. 15 Writing correctly
Fig. 17 Receiver obscured
Range of the receiver
The battery of the digital pen is
too low.
Replace the pen batteries (SR
41).
The pen stroke is awry or is not
complete.
There is an obstacle between
pen and receiver.
Remove the obstacle (see 1.6.5
Attaching the receiver to the
paper).
The pen is being gripped too
For correct pen grip, see 1.6.5