Return of products
You must obtain a Return Materials Authorization (“RMA”) number from us prior to returning any Products
to us under the Limited One-Year Warranty, carefully and return it to us,
freight prepaid, together with the RMA. The returned Product must be in the original package and free of
any defect or damage caused by shipping. If we determine to repair or replace your Product under the
Limited One-Year Warranty, we will pay the return costs for ground shipping. If we reasonably determine
that the Product you returned is not defective or does not fall within the 30-Day Worry Free Guarantee,
we will contact you and will arrange for reshipment to you at your cost, plus a handling fee equal to 15%
of the Product purchase price. If you decline to pre-pay such shipping and handling costs, we are under
no obligation to return such non-defective Product to you.
You can only make returns as follows:
· Before requesting an RMA, please contact our customer support by clicking on Contact Us on our
website.
· If we are unable to solve your problem via email, please request an RMA number. If our customer
support determines that you are within your 30-Day Worry Free Guarantee or that your problem qualifies
under warranty coverage you will be issued an RMA number.
· Package Products along with a copy of the RMA form.
· Write the RMA number on the outside of the box and send it to the appropriate address based on your
specific location. Please do not hand-deliver your product to the addresses provided, even if you are
local. These locations are not set up to receive visitors.
Indemnity
You agree to defend, indemnify, and hold Staaker, its subsidiaries and affiliates, and their officers,
directors, employees and agents, harmless from and against any claims, liabilities, damages, losses, and
expenses, including, without limitation, reasonable legal and accounting fees, arising out of or in any way
connected to your violation of these Terms and your participation in Disclaimed Activities, or for liabilities,
interest, penalties or fees assessed against us arising from any failure by you to pay any required taxes.
Limitations of Liability
SUBJECT TO OUR WARRANTY PROGRAM, THE PRODUCT IS PROVIDED ON AN “AS IS” BASIS
AND YOUR USE OF THE PRODUCT IS AT YOUR OWN RISK, AND IN NO EVENT WILL STAAKER BE
LIABLE FOR ANY PUNITIVE, EXEMPLARY, SPECIAL, CONSEQUENTIAL OR INCIDENTAL
DAMAGES (INCLUDING, WITHOUT LIMITATION, LOSS OF REVENUE, USE, PROFITS, DATA, OR
GOODWILL) OR COSTS OF PROCURING SUBSTITUTE PRODUCTS, ARISING OUT OF, RELATING
TO, OR IN CONNECTION WITH THESE TERMS OR THE PURCHASE, SALE, USE, OPERATION OR
PERFORMANCE OF THE PRODUCTS, WHETHER SUCH LIABILITY ARISES FROM ANY CLAIM
BASED UPON CONTRACT, WARRANTY, TORT (INCLUDING NEGLIGENCE), PRODUCT LIABILITY
OR OTHERWISE, WHETHER OR NOT STAAKER HAS BEEN ADVISED OF THE POSSIBILITY OF
SUCH LOSS OR DAMAGE. YOU AND STAAKER HAVE AGREED THAT THESE LIMITATIONS WILL
SURVIVE AND APPLY EVEN IF ANY LIMITED REMEDY SPECIFIED IN THESE TERMS IS FOUND TO
HAVE FAILED OF ITS ESSENTIAL PURPOSE. IN NO EVENT WILL STAAKER’S LIABILITY TO YOU
58
