Spheros DBW 230 Warranty Manual Download Page 2

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List of Contents

Spheros North America Warranty Statement . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 3

Purpose of this Warranty Manual . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 4

Items that ARE COVERED under this warranty. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 4

Items that ARE NOT COVERED under this warranty . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 4

Owner Responsibilities . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 4

Warranty Registration . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 4

Performing Warranty Work . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 5

Return Material Authorization (RMA). . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 5

Claim Reimbursement . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 5

Flat Rate Labor Guide . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 5

Repair Procedure and Performance . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 5

Testing and Diagnosis . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 6

Flat Rate Labor Guide - Thermo Series / DBW Series . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 7

Submitting a Warranty Claim . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 8

Refused Claims. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 8

Heater Identification Plate . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 8

Spheros Warranty Claim Form…………... . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . ... . . . . . 9

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Summary of Contents for DBW 230

Page 1: ...rs Water Pumps Revision 05 2016 Doc P N 100 000 32B Warranty Manual Thermo 230 Thermo 300 Thermo 350 DBW 230 DBW 300 DBW 350 GBW 300 LGW 300 NGW 300 U4814 Aquavent 5000 U4855 Aquavent 6000C U4856 Aqua...

Page 2: ...bilities 4 Warranty Registration 4 Performing Warranty Work 5 Return Material Authorization RMA 5 Claim Reimbursement 5 Flat Rate Labor Guide 5 Repair Procedure and Performance 5 Testing and Diagnosis...

Page 3: ...replacement of heater Damage to product in transit All claims must be filed with carrier Improper installation which is not in accordance with valid supplied installation instructions or approved OEM...

Page 4: ...plications Deterioration due to normal wear corrosion abuse damage accident improper storage or operation Modification of product by alteration use of non genuine parts or repaired by unauthorized ser...

Page 5: ...oduct Spheros will provide the customer with an RMA number and shipping instructions Depending on the reason for return there may be a 20 re stocking fee The RMA number must be prominently displayed o...

Page 6: ...diagnostics and functional tests on all Spheros Thermo series heaters except the DBW series 160 230 300 350 and 470 A separate tester can be obtained for DBW series heaters Spheros Thermo Test and Ad...

Page 7: ...Adjustment Ring Replace 15 Fuel Pump Replace 15 Fuel Solenoid Replace 15 Fuel Pressure Control Valve Replace 30 Safety Thermostat Replace 15 Nozzle Preheating Assembly Replace 15 Ignition Electrodes...

Page 8: ......

Page 9: ...one 1 month of receipt 5 Defective parts must be identified with the Spheros issued RMA number and returned to Spheros before a warranty claim can be approved for reimbursement IMPORTANT NOTICE Sphero...

Page 10: ...ails Contact Person Phone Defect Complaint Description Attach error report from Thermo test tool is claim is under heater category Product condition New Zero Mile Used Mileage_____________ Only for he...