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www.Spheros.us 

Spheros North America, Inc

 

     While warranty is provided  to the “original  end-user”, it is to be administered  and serviced in accordance with  the 

Spheros warranty policy or contractual agreement between Spheros and a second party. 

NOTE:  If the connection to the heater using the diagnostics tool is not possible due to a failed control unit, this must be noted 

on the warranty claim form. 

1. Warranty claims must be submitted within  6 months from the date of service.

2. Submitted claims containing incomplete shaded fields will  be refused.  Please ensure  that  all fault  codes discovered

during the diagnosis  process as well as the associated test procedures performed are noted in the problem description
field.

3. Approved  claims  will  be reimbursed through a credit memo or customer preferred payment.

4. Spheros will  process approved  claims  within  one (1) month of receipt.

5. Defective parts must be identified  with  the Spheros issued RMA number and returned to Spheros before a warranty

claim can be approved for reimbursement.

IMPORTANT  NOTICE: Spheros  must receive the warranty claim within  6 months of the service repair. 

Claims submitted 

more than 6 months out will  be refused. 

Refused Claims 

In the event that  a claim is refused or adjusted, Warranty claim form will be updated and a copy will be issued to the 
customer outlining  the reason for adjustment or refusal. Replacement and removal of equipment, as a means of repair, is 
not covered. 

Note: Maintenance components including: fuel nozzles, filters and overheat fuses are not covered. For a full  list of non- 
covered components  refer to page  4. 

Made in Germany

 

HEATER  MODEL 

VOLTAGE  / EL. POWER 

HEAT  FLOW  RATE 

FUEL

 

MAX.  OPERATING PRESSURE

 

THERMO  230

 

24 / 65 W

 

23,3  kW / 80345  BTU/h

 

DIESEL  NO.1/NO.2  AND 

ARCTIC

 

2 BAR  / 29 PSI

 

Heater Model

 

Identification Plate

 

Location

 

Artikel  Nr. 12345A

 

Ausf.  036  

Fabr.  Nr.  XXXXXXXX  

Product Serial Number

 

Inbetriebnahmejahr 

09       10 

11

 

Summary of Contents for DBW 230

Page 1: ...rs Water Pumps Revision 05 2016 Doc P N 100 000 32B Warranty Manual Thermo 230 Thermo 300 Thermo 350 DBW 230 DBW 300 DBW 350 GBW 300 LGW 300 NGW 300 U4814 Aquavent 5000 U4855 Aquavent 6000C U4856 Aqua...

Page 2: ...bilities 4 Warranty Registration 4 Performing Warranty Work 5 Return Material Authorization RMA 5 Claim Reimbursement 5 Flat Rate Labor Guide 5 Repair Procedure and Performance 5 Testing and Diagnosis...

Page 3: ...replacement of heater Damage to product in transit All claims must be filed with carrier Improper installation which is not in accordance with valid supplied installation instructions or approved OEM...

Page 4: ...plications Deterioration due to normal wear corrosion abuse damage accident improper storage or operation Modification of product by alteration use of non genuine parts or repaired by unauthorized ser...

Page 5: ...oduct Spheros will provide the customer with an RMA number and shipping instructions Depending on the reason for return there may be a 20 re stocking fee The RMA number must be prominently displayed o...

Page 6: ...diagnostics and functional tests on all Spheros Thermo series heaters except the DBW series 160 230 300 350 and 470 A separate tester can be obtained for DBW series heaters Spheros Thermo Test and Ad...

Page 7: ...Adjustment Ring Replace 15 Fuel Pump Replace 15 Fuel Solenoid Replace 15 Fuel Pressure Control Valve Replace 30 Safety Thermostat Replace 15 Nozzle Preheating Assembly Replace 15 Ignition Electrodes...

Page 8: ......

Page 9: ...one 1 month of receipt 5 Defective parts must be identified with the Spheros issued RMA number and returned to Spheros before a warranty claim can be approved for reimbursement IMPORTANT NOTICE Sphero...

Page 10: ...ails Contact Person Phone Defect Complaint Description Attach error report from Thermo test tool is claim is under heater category Product condition New Zero Mile Used Mileage_____________ Only for he...

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