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Warranty
SPEX SamplePrep LLC guarantees its products and new equipment against defects
in materials or workmanship for one year from the date of original shipment.
Repairs, replacements, or parts are guaranteed for 30 days or for the remaining
original warranty period (whichever is greater) for the item that was repaired or
replaced. Items not produced by SPEX SamplePrep LLC carry the manufacturer
’s
warranty only. Some parts are considered wear parts and are not covered by
warranty; these include drive belts and gas cylinders. Grinding containers made
from tungsten carbide, alumina ceramic, and zirconia ceramic are also not covered
by warranty. SPEX SamplePrep reserves the right to judge whether a malfunction
or breakage is due to defects in materials and workmanship, or to wear, negligence,
or misuse.
Product
changes
Every effort has been made to provide complete and accurate product operation
and information in this manual. However, since specifications are subject to change
without notice, changes may be made from time to time to improve the
performance, reliability, and function of the product. Therefore, slight changes that
are not reflected in the current illustrations should be considered minor and
inconsequential for the purposes of this operating manual.
Return
shipments
We want you to be happy with whatever you purchase from SPEX SamplePrep LLC.
Please bring any problem to our attention, but please DO NOT RETURN any item
before contacting us for a Return Authorization Number and instructions.
Unauthorized returns will be refused. Cost for all return transportation is the
responsibility of the customer. Credit for returned unused merchandise will be
issued only after goods have been received and inspected. Returned goods are
subject to a 25% restocking charge.
