SL SERIES MANUAL
30
118006-001 REV Y
Chapter 8
F
ACTORY
S
ERVICE
8.1 Warranty Repairs
During the Warranty period, Spellman will repair all units
free of charge. The Warranty is void if the unit is worked on
by other than Spellman personnel. See the Warranty in the
rear of this manual for more information. Follow the return
procedures described in Section 8.2. The customer shall pay
for shipping to and from Spellman.
8.2 Factory Service Procedures
Spellman has a well-equipped factory repair department. If a
unit is returned to the factory for calibration or repair, a
detailed description of the specific problem should be
attached.
For all units returned for repair, please obtain an
authorization to ship from the Customer Service
Department, either by phone or mail prior to shipping.
When you call, please state the model and serial numbers,
which are on the plate on the rear of the power supply, and
the purchase order number for the repair. A Return Material
Authorization Code Number (RMA Number) is needed for
all returns. This RMA Number should be marked clearly on
the outside of the shipping container. Packages received
without an RMA Number will be returned to the customer.
The Customer shall pay for shipping to and from Spellman.
A preliminary estimate for repairs will be given by phone by
Customer Service. A purchase order for this amount is
requested upon issuance of the RMA Number. A more
detailed estimate will be made when the power supply is
received at the Spellman Repair Center. In the event that
repair work is extensive, Spellman will call to seek
additional authorization from your company before
completing the repairs.
8.3 Ordering Options and
Modifications
Many of the options listed in Chapter 5 can be retrofitted
into Spellman’s power supplies by our factory. For prices
and arrangements, contact the Spellman Sales Department.
8.4 Shipping Instructions
All power supplies returned to Spellman must be sent
shipping prepaid. Pack the units carefully and securely in a
suitable container, preferably in the original container, if
available. The power supply should be surrounded by at
least four inches of shock absorbing material. Please return
all associated materials, i.e. high voltage output cables,
interconnection cables, etc., so that we can examine and test
the entire system.
All correspondence and phone calls should be directed to:
Spellman High Voltage Electronics Corp.
475 Wireless Boulevard
Hauppauge, New York 11788
TEL: (631) 630-3000 FAX: (631) 435-1620
E-Mail:
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