22
Spectrum
TM
Warranty Terms
Subject to the terms and conditions set forth hereinafter, Manufacturer (hereafter “Manufacturer”) warrants to the original
purchaser (hereafter the “Customer”) that the systems and products manufactured by the Manufacturer are free from defects
in material and in workmanship for six (6) months from the Warranty Commencement Date (as defined below) only when used
strictly in accordance with the applicable operating instructions and within the range of the operating conditions specified by the
Manufacturer for each such product.
In order to maintain the manufacturer’s warranty, an operating log must be maintained and copies will need to be sent to your local
dealer or distributor for review. This Warranty does not extend to systems, equipment, or components manufactured by others,
nor to systems, equipment, or components manufactured by others and distributed by the Manufacturer. This Warranty does not
extend to equipment or components manufactured by others which have been incorporated into a product by the Manufacturer
but, if allowable, the Manufacturer hereby assigns, without warranty, to the Customer its interest, if any, under any warranty made
by the Manufacturer of such equipment or component. This Warranty does not cover disposable items such as fuses, O-rings,
regeneration materials/chemicals, or other such disposable items, which must be replaced periodically under the normal and
foreseeable operating conditions of the goods warranted hereby.
Warranty Commencement Date
The Warranty Commencement Date for each product by the Manufacturer shall be the later of the date of: (1) receipt by the
Customer, or (2) the date of installation at the Customer’s premises provided that such installation must occur within three (3)
months of shipment from the Manufacturer’s manufacturing facility. In no event shall the Warranty Commencement Date exceed
three (3) months from the shipment from Manufacturer’s facility. The Customer shall provide proof of purchase in order to exercise
rights granted under this Warranty. If requested by the Manufacturer, the Customer must also provide proof of the installation date.
Proof of installation shall be returned by Customer to the Manufacturer within thirty (30) days after installation by virtue of supplying
a Warranty Validation Card supplied with each Manufacturer product fully completed and signed in ink by the Customer and the
authorized installer of the product.
Warranty Service
MANUFACTURER’S OBLIGATION UNDER THIS WARRANTY IS LIMITED TO THE REPAIR OR REPLACEMENT (AT
MANUFACTURER’S SOLE DISCRETION) OF ANY PRODUCT, OR COMPONENT THEREOF, PROVED TO BE DEFECTIVE IN
MATERIAL OR WORKMANSHIP WITHIN THE COVERED WARRANTY PERIOD.
The Customer, at the Customer’s risk and expense, shall be responsible for returning such product or component, only after
obtaining a Return Goods Authorisation (RGA) number from the Manufacturer, arranging for freight prepaid, and in conformance
with any special packaging and shipping instructions set forth on the operation documentation or RGA instructions, or as otherwise
reasonably required, to Manufacturer’s address, together with (1) RGA number issued by the Manufacturer at Customer’s request;
(2) proof of purchase and, if necessary, proof of installation date; (3) a Return Goods Authorisation Form; (4) a description of the
suspected defects; (5) the serial number of the Manufacturer product alleged to be defective; and (6) a description of the type
of water and pretreatment equipment which has been utilised in connection with the product, if any; (7) an operating log, which
can be found in the product manual. Manufacturer shall, in Manufacturer’s reasonable discretion, be the sole judge of whether a
returned product or component is defective in material or workmanship.
Required or replaced products or components shall be returned surface freight. In genuine emergency situations, Manufacturer will
at Manufacturer’s sole discretion) forward replacement parts to Customer without waiting for authorized return of the questionable
part(s). In such cases, Customer will issue a purchase order or other payment guarantee prior to shipment. If the returned part
is found to have been misused or abused, or the defective part is not received by Manufacturer within thirty (30) days; the
Customer will be invoiced for the replacement part(s) provided. This Warranty does not cover or include labour and/or travel to
the Customer’s premise or location or any other location. Charges of £450.00 per day plus travel expenses will be incurred by the
Customer in providing the Warranty Service at any location other than Manufacturer’s main headquarters; that is if the Manufacturer
deems that the product is not covered by said Warranty. The manufacturer reserves the right to precondition such travel to
Customer’s premises upon prepayment of Manufacturer’s anticipated costs of attending such premises.
Voidability of Warranty
This Warranty shall be void and unenforceable as to any Manufacturer product which has been damaged by accident, mishandling,
abuse or has been repaired, modified, altered, disassembled or otherwise tampered with by anyone other than Manufacturer or
an authorised Manufacturer service representative; or, if any replacement parts are not authorised by Manufacturer have been
used, or, the product has not been installed, operated and maintained in strict accordance and adherence with the operating
documentation and manuals for such product. Any expressed warranty, or similar representation of performance set forth in the
operation documentation for media or resin incorporated into a product by the Manufacturer shall be void and unenforceable
unless the feed water requirements set forth in the operating documentation for such product are unequivocally and strictly
adhered to.
One Year Limited Warranty
