SpectraLink Spectralink 7502, User Manual

Page: 79 / 80

14226915-IG, Edition 1.0
April 2018, Original document
79
Troubleshooting
In general, always check with your system administrator if there is newer software to be down-
loaded. For information about the software version in the handset, see
"General Information" on
page 61 .
Spectralink Handset
Problem Action Reference
The handset freezes. Remove and replace batteries.
Press left softkey to turn on hand-
set. "Replacing Battery" on
page 11
The handset does not ring. Check whether Silent mode is
turned On. "Silent Mode" on page 63
The handset cannot find a
system ID at Create Login. Check whether the system is set to
allow subscriptions.
The handset cannot sub-
scribe even if system ID has
been found.
Check if Authentication Code is
necessary. Check if Authentication
Code is necessary.
Not possible to turn on the
handset. Check if battery is connected. If yes,
charge the battery. "Charging Battery" on
page 12
The handset turns off when it
receives a call or goes off-
hook. Charge the battery. If the problem
continues, change the battery as it
might be defective. "Charging Battery" on
page 12
"Replacing Battery" on
page 11
Getting error information If the handset is not functioning prop-
erly, the infrastructure that the hand-
set is connected to may not be
working properly.
Therefore, before you return a hand-
set for repair ensure that the main
system is operating properly.
After successful subscription
the handset displays the
error message: DECT Sys-
tem not supported, handset
not subscribed. Check if system is running firmware
PCS Q2-18 or newer. "Login (Subscription)" on
page 71
Spectralink Spectralink 7502 Handset User Guide