SpectraLink Link 3000 MCU Maintenance And Diagnostics Download

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Page 41

7.6

Interface Module Troubleshooting Matrix

On the Operator’s Console, I

nterface Module alarms display

on the

ort Card

tate

2) screen. The table is sorted alphabetically

component. L

Ds for Component and Alarm are also shown in the table.

Compone

nt -

ond LE

rm - Fir

st LE
D

roba
ble
Ca
us
e

Re
co

mme

nda

tion

Note

CT
1 -
2 or

CT
2 -
3

Code -

2,4

CT
pr
oc

r c

ode not f

ound in

bin f

iles

Dow

nload c

rent s

CT
1 -
2 or

CT
2 -
3

Dow

nload -

1,2,4

CT
pr
oc

r dow

nload f

ailed

Dow

nload c

rent s

e. If

oblem

per

sis

ontac

Spec

aLink

Cus

tom
er

Suppor

CT
1 -
2 or

CT
2 -
3

Keepalive -

3,4

oo s

low
/f

t k

eepalive f

rom

CT
pr
oc

Contac

t Spec

aLink

Cus

tom
er

Suppor

DAA 1 -

3 or

DAA 2 -

1,3

Code -

2,4

DAA pr

r c

ode not f

ound

in bin f

ile

Dow

nload c

rent s

DAA 1 -

3 or

DAA 2 -

1,3

Dow

nload -

1,2,4

DAA pr

r dow

nload f

ailed

Contac

t Spec

aLink

Cus

tom
er

Suppor

DAA 1 -

3 or

DAA 2 -

1,3

Keepalive -

3,4

oo s

low
/f

t k

eepalive f

rom

DAA pr

Contac

t Spec

aLink

Cus

tom
er

Suppor

DAA 1 -

3 or

DAA 2 -

1,3

ype -
1,4

PBX

pe not f

ound in bin f

ile or

inc
or

ct AUX

DAA ty

Dow

nload c

rent s

Line 1 -

3, 4

Dis
abled -

1,3,4

Conf

igur
ed line not in s

ync

Chec

k c

abling.

Line 2 -

1,3,4

Dis
abled -

1,3,4

Conf

igur
ed line not in s

ync

Chec

k c

abling.

Line 3 -

2,3,4

Dis
abled -

1,3,4

Conf

igur
ed line not in s

ync

Chec

k c

abling

Line 4 -

1,2,3,4

Dis
abled -

1,3,4

Conf

igur
ed line not in s

ync

Chec

k c

abling.

Line 5 -

Dis
abled -

1,3,4

Conf

igur
ed line not in s

ync

Chec

k c

abling.

Line 6 -

1,5

Dis
abled -

1,3,4

Conf

igur
ed line not in s

ync

Chec

k c

abling.

Line 7 -

2,5

Dis
abled -

1,3,4

Conf

igur
ed line not in s

ync

Chec

k c

abling.

Summary of Contents for Link 3000 MCU

Page 1: ...Maintenance and Diagnostics Link Wireless Telephone System Link 3000 MCU Part Number 72 0059 04 Issue E ...

Page 2: ...atements regarding capacity response time performance suitability for use or performance of products described herein shall be deemed to be a warranty by SpectraLink for any purpose or give rise to any liability of SpectraLink whatsoever In no event shall SpectraLink be liable for any incidental indirect special or consequential damages whatsoever including but not limited to lost profits arising ...

Page 3: ...e in which case the user will be required to correct the interference at his own expense Note concerning shielded cable SpectraLink recommends the use of shielded cable for all external signal connections in order to maintain FCC Part 15 emissions requirements Note concerning the Wireless Telephone and Base Stations This device complies with Part 15 of the FCC Rules Operation is subject to the fol...

Page 4: ...install telephone jacks in wet locations unless the jack is specifically designed for wet locations Never touch uninsulated telephone wires or terminals unless the telephone line has been disconnected at the network interface Use caution when installing or modifying telephone lines When installing Base Stations outside or in buildings other than the one containing the System Controller take the fo...

Page 5: ...lephone company to determine the maximum REN for your calling area If your telephone equipment causes harm to the telephone network the telephone service may discontinue your service temporarily If possible they will notify you in advance But if advance notice isn t practical you will be notified as soon as possible You will be informed of your right to file a complaint with the FCC Your telephone...

Page 6: ...gnated by the supplier Any repairs or alterations made by a user to this equipment or equipment malfunctions may give the telecommunications company cause to request the user to disconnect the equipment Users should ensure for their own protection that the electrical ground connections of the power utility telephone lines and internal metallic water pipe system if present are connected together Th...

Page 7: ...ase Station 15 2 8 Add a Shelf 16 2 9 Delete a Shelf 16 3 WIRELESS TELEPHONE PROBLEMS 17 3 1 Using the Link Wireless Telephones 17 3 2 No Extension Wrong Extension Displayed 17 3 3 No Svc Displayed 18 3 4 No Dialtone No Audio 18 3 5 No Handoff 19 3 6 Calls Ring on the Wrong Wireless Telephone 19 3 7 Multiple Wireless Telephones Not Working 19 4 BASE STATION PROBLEMS 21 4 1 Multiple Base Stations N...

Page 8: ...8 6 1 System and Shelf Controller Card Status Indicators 28 6 2 Interface Module Status LEDs 30 6 3 Reading the Status LEDs 31 7 LED AND ALARM TROUBLESHOOTING TABLES 32 7 1 System Controller Card Alarm Matrix 32 7 2 System Controller Card Troubleshooting Matrix 33 7 3 Shelf Controller Card Alarms 38 7 4 Shelf Controller Card Troubleshooting Matrix 39 7 5 Interface Module Alarm Matrix 41 7 6 Interf...

Page 9: ...o our Customer Support Hotline at 800 775 5330 The Hotline is open Monday through Friday 7 00 AM to 6 00 PM Mountain Time 1 2 Icons Used in this Document This manual uses the following icons and conventions Caution Follow these instructions carefully to avoid danger Note these instructions carefully NORM This typeface indicates a key label or button 1 3 Troubleshooting Overview The Link WTS softwa...

Page 10: ... panels of all system cards System Controller Shelf Controller and Interface Modules have six LEDs one red labeled ALARM and five green labeled 1 5 to indicate status including alarm conditions LED sequences descriptions and recommended procedures are provided in the section on Troubleshooting Alarm Codes for each type of card ...

Page 11: ...g but does not drop active calls Existing calls are allowed to complete before the card is locked 3 When the alarm light stops blinking and turns solid red the card is idle Verify this on the Operator s Console all lines and Base Stations should show no activity If you unplug the card before it is idle the system may alarm 4 At the Operator s Console press ESC This stops the Operator s Console fro...

Page 12: ...rrectly the telephone will not function and will appear to be defective Note optional user name or any other information Do not enter double quotes in this field an error message will display Extension SPID extension number or SPID Must be numeric 6 When information is correctly entered select SAVE to save it 7 To program the Wireless Telephone to display the correct extension number hold down the...

Page 13: ...On the Operator s Console select F4 Port Card Configuration Display and Administration 2 Using the arrow keys or mouse position the cursor on the port location of the telephone to be deleted and press Enter 3 When the menu displays scroll down to Delete Line and press Enter 4 Scroll to DELETE and press Enter 5 If you do not plan to re use the port on the Link WTS remove the cabling for this teleph...

Page 14: ...systems with up to 25 Base Stations or whole hop systems with up to 50 Base Stations number the Base Stations in order 1 25 or 1 50 If the system has more Base Stations the offset IDs must be reused Consult the map that was generated during system installation Assign unique offsets such that adjacent or nearby Base Stations do not share the same offset When selecting offset assignments keep in min...

Page 15: ...h that Base Station If the LED turns solid red blinks red or continues to blink red and green refer to Base Station Problems 2 7 Delete a Base Station Use this procedure to completely remove a Base Station without replacing it with a new one 1 On the Operator s Console select F4 Port Card Configuration Display and Administration 2 Using the arrow keys or mouse position the cursor on the port locat...

Page 16: ... select F4 Port Card Configuration Display and Administration 2 If you are completely removing the Wireless Telephones and Base Stations from this system delete the Base Stations and Wireless Telephone by deleting each Interface Module on the shelf using the Delete Port Card Interface Module option 3 If you are moving the Wireless Telephones and Base Stations from this shelf to another use the Mov...

Page 17: ... of range the Wireless Telephone will recover the call if the user moves back into range within a few seconds Capacity in areas of heavy use the call capacity of a particular Base Station may be filled If this happens the user can wait until another user terminates a call or move within range of another Base Station and try the call again If a user is on a call and moves into an area where capacit...

Page 18: ... again for dial tone and voice quality 5 Move through several Base Station areas to be sure the Wireless Telephone is within range of an operating Base Station 6 Check for alarms on the System Controller Shelf Controller or Interface Module cards F1 Supervisor State or F2 Port Card State If the Wireless Telephone is connected through a digital interface the system will show an alarm If the state i...

Page 19: ... port location From F4 Port Card Configuration Display and Administration use the Edit Line function to change the serial number on the correct port If the port location is already in use by another Wireless Telephone you will need to delete the other telephone using Delete Line then change the serial number on that port location to the serial number of the new telephone 3 7 Multiple Wireless Tele...

Page 20: ...oblem with the Interface Module that controls them 1 At the Operator s Console check for alarms on the Supervisor State F1 and Port Card State F2 screens Cards or components in alarm will have an exclamation point See Troubleshooting Alarms for more information 2 Check to see that the Base Stations are correctly registered See Link WTS Link 3000 MCU Operator s Console for instructions 3 If all of ...

Page 21: ...e RJ 45 connector on the Base Station then plug it back in again or remove the bridging clips from the demarc block and replace them If necessary reset several Base Stations at once by removing the cable from the Interface Module Remember this will also disconnect Lines and drop calls Make sure there are no bridge taps Ys on the demarc blocks Remove any you find Use a voltmeter to check the lines ...

Page 22: ...o show Base Station Detail This shows continuous update of the Base Station s status The DL Errors field shows the number of Download Errors Any number greater than 0 indicates a problem RCU Link shows current transmission errors These errors are generally caused by hardware problems Contact SpectraLink Customer Support for assistance 4 6 Base Station LED Flashing Red This indicates that the Base ...

Page 23: ...ce and Diagnostics Link WTS Link 3000 MCU Part Number 72 0059 04 E doc Page 23 4 8 Base Station LED Flashing Red Yellow Green The Base Station s microprocessor is faulty Replace the Base Station and contact SpectraLink Customer Service ...

Page 24: ...page CRC downloaded CRC in that order 2 2 Sent recognition character at 115200 if carrier detected 1 2 3 Sent recognition character at 57600 if carrier detected 3 4 Sent recognition character at 38400 if carrier detected send recognition character at 9600 if carrier detected 1 3 5 Jumping to downloader code 2 3 6 Entered downloader code 1 2 3 7 Copied to RAM entered C code check flash type sense b...

Page 25: ...ctraLink Customer Support 1 4 Bad Functional Code Contact SpectraLink Customer Support 2 1 Error starting IPC Replace card 2 2 Supervisor communications refusal Interface Module card is not configured for PBX type 2 1 2 No keepalives detected Shelf Controller card is not yet operating 2 3 Bad Shelf Number Contact SpectraLink Customer Support 1 2 1 Error writing or erasing flash Replace card 1 2 2 ...

Page 26: ...but one or more green LEDs are on the green LEDs indicate status as follows LED Description Green 1 Normal Status when on Green 2 Card Download in progress Green 3 Reserved for future use Green 4 Listen Verify in progress Green 5 Configuration update in progress When the red LED is lit it indicates an alarm code is currently shown on the 5 green LEDs When indicating Alarms from top to bottom LED D...

Page 27: ...umber 72 0059 04 E doc Page 27 The following diagram shows the System Controller and Shelf Controller cards A B RS 232 LNKOK ACT COL NETWORK ALARM 1 2 3 4 5 SHELF 17 20 7 11 12 16 2 6 ALARM 1 2 3 4 5 RS 232 RJ45 RJ45 SC A SC B System Controller Card Shelf Controller Card Status LEDs ...

Page 28: ...oc Page 28 6 2 Interface Module Status LEDs The Status display on the Interface Module consists of LED Description Red Alarm Always Off Green 1 Card is up and running Green 2 One or more lines in use Green 3 One or more Base Stations in use DISABLE ALARM 1 2 3 4 5 CONN A NORMAL CONN B Interface Module ...

Page 29: ...e all LEDs off if no alarm exists 3 Component all LEDs off if no alarm exists The card will iterate through the list of active alarms showing only one of the active alarms at a time A System Controller with two alarms for example would flash the following sequence on the LEDs Status alarm code 1 alarming component 1 Status alarm code 2 alarming component 2 Status alarm code 1 alarming component 1 ...

Page 30: ...which can occur for the System Controller card Alarm Code Alarm Components LEDs 1 2 1 2 3 1 3 2 3 1 2 3 4 1 4 2 4 1 2 4 3 4 Router Funnel CTLSW IPC Flash PC Config SCC Config UART 1 UART 2 Cards MCU DL 2 4 No Code X X X X X X X 1 2 4 Test X X X X X 3 4 Program X X X 1 3 4 Start X X X X 2 3 4 Keepalive X X 1 2 3 4 Error X X X X 5 RX Full X X X 1 5 TX Full X X X X 2 5 Erase X 1 2 5 Read X X X X 3 5 ...

Page 31: ...er Base Stations by the time the keepalive timeout occurs will be dropped Avoid removing a card before it is in an idle locked state as this or other alarms may occur Cards 2 4 Start 1 3 4 This alarm occurs because a card did not start running functional code This can happen if a card is unplugged while it is starting If the card is missing reinsert the card or deconfigure it in the Interface Modu...

Page 32: ...as a result DownLoad 3 4 NoCode 2 4 Bad code in flash If the result of a software download to system check downloaded code Alarm may occur in conjunction with a flash error Flash 1 3 Erase 2 5 Bad flash Replace System Controller card Flash 1 3 Read 1 2 5 Bad flash Replace System Controller card Flash 1 3 Test 1 2 4 Bad or wrong flash memory Replace System Controller card Flash 1 3 Write 3 5 Bad fl...

Page 33: ...porary period of heavy traffic Contact SpectraLink Customer Support IPC 3 TX Full 1 5 Supervisor encountered a temporary period of heavy traffic Contact SpectraLink Customer Support IPC 3 Start 1 3 4 HW failed to start in the System Controller card If the result of a software download to system check downloaded code Replace System Controller card Alarm can occur in conjunction with Control Switch ...

Page 34: ...e System Controller card IPC Communications will not work in system Keepalive card alarms can be seen because of conditions causing this alarm Router 1 Error 1 2 3 4 Internal error Contact SpectraLink Customer Support IPC Communications will not work in system Keepalive card alarms can be seen because of conditions causing this alarm Router 1 Start 1 3 4 Possibly a bad software download or Interna...

Page 35: ...mmunications will not work in system Keepalive card alarms can be seen because of conditions causing this alarm UART1 4 UART2 1 3 Read 1 2 5 Bad serial port communications Verify serial port works properly on the Operator s Console PC UART1 4 UART2 1 3 RX Full 5 Internal error Contact SpectraLink Customer Support UART1 4 UART2 1 3 TX Full 1 5 Internal error Contact SpectraLink Customer Support UAR...

Page 36: ...roller Card Alarms This table summarizes the possible alarm codes which can occur for the Shelf Controller card Alarm Code Alarm Components LEDs 1 2 1 2 3 CTLSW MCU IPC UART1 2 4 No Code X X 1 2 4 Test X X 3 4 Program X 1 3 4 Start X 2 3 4 Keepalive X X 1 2 3 4 Error X X 5 RX Full X 1 5 TX Full X X X 1 2 5 Read X X 2 3 5 HW X ...

Page 37: ...dicates a condition that affects all FPGAs on the Shelf Controller no FPGA will download MCU alarm also seen as a result IPC 1 2 Error 1 2 3 4 IPC communications can be temporarily disturbed when a card is hot inserted or a shelf is powered on If problem persists contact SpectraLink Customer Support IPC 1 2 Keepalive 2 3 4 Shelf controller is not receiving keepalive from Shelf Controller Check the...

Page 38: ... Full 1 5 Internal error Contact SpectraLink Customer Support MCU 2 Read 1 2 5 Internal error Contact SpectraLink Customer Support UART1 3 Keepalive 2 3 4 OAI PC is not properly connected to the MCU Check the OAI PC connection to the MCU UART1 3 RX Full 5 Internal error Contact SpectraLink Customer Support UART1 3 TX Full 1 5 Internal error Contact SpectraLink Customer Support UART1 3 HW 5 3 1 Sys...

Page 39: ...e summarizes the possible alarm codes which can occur for the Interface Modules Alarm Code Alarm Components LEDs 1 2 1 2 3 1 3 See table below MCU CT 1 CT 2 DAA 1 DAA 2 Bs Stn 1 6 Line 1 16 1 4 Type X X X X 2 4 Code X X X X X 1 2 4 Download X X X X X 3 4 Keepalive X X X X X 1 3 4 Disabled X X X 2 3 4 Errors X X 1 2 3 4 Clocks X 5 Interrupt X 1 3 5 Lockout ...

Page 40: ... Part Number 72 0059 04 E doc Page 40 LEDs for Base Stations and Lines LED Base Stn LED LINE LED LINE LED LINE 2 3 1 3 4 1 2 5 7 4 5 13 1 2 3 2 1 3 4 2 1 2 5 8 1 4 5 14 4 3 2 3 4 3 3 5 9 2 4 5 15 1 4 4 1 2 3 4 4 1 3 5 10 1 2 4 5 16 2 4 5 5 5 2 3 5 11 1 2 4 6 1 5 6 1 2 3 5 12 ...

Page 41: ...ct SpectraLink Customer Support DAA 1 3 or DAA 2 1 3 Code 2 4 DAA processor code not found in bin file Download current software DAA 1 3 or DAA 2 1 3 Download 1 2 4 DAA processor download failed Contact SpectraLink Customer Support DAA 1 3 or DAA 2 1 3 Keepalive 3 4 Too slow fast keepalive from DAA processor Contact SpectraLink Customer Support DAA 1 3 or DAA 2 1 3 Type 1 4 PBX type not found in b...

Page 42: ... cabling Line 15 2 4 5 Disabled 1 3 4 Configured line not in sync Check cabling Line 16 1 2 4 5 Disabled 1 3 4 Configured line not in sync Check cabling MCU 1 Clocks 1 2 3 4 Missing frame interrupts Interface Module should reset itself Contact SpectraLink Customer Support MCU 1 Interrupt 5 Unknown interrupt type Contact SpectraLink Customer Support MCU 1 Errors 2 3 4 IPC CRC errors or underrun ove...

Page 43: ...ee Base Station Disabled in Section 4 RCU 1 6 Download 1 2 4 Base Station RCU download failed Reset Base Station See Base Station Will Not Download Section 4 If problem persists contact SpectraLink Customer Support RCU 1 6 Errors 2 3 4 Base Station RCU MCU link errors too high Check cabling if OK replace Base Station RCU 1 6 Lockout 1 3 5 Base Station RCU locked out following startup listen Reset ...

Page 44: ... is displayed for one second The card continuously cycles through these three displays completing a cycle every three seconds The status display consists of ALARM LED Always off LED 1 Card is up and running Alarm type display ALARM 1 2 3 4 5 Alarm Type OFF OFF OFF OFF OFF OFF No active alarms ON ON OFF OFF ON OFF Type ON OFF ON OFF ON OFF Code ON ON ON OFF ON OFF Download ON OFF OFF ON ON OFF Keep...

Page 45: ...d MCU Interrupt Unknown interrupt type MCU Clocks Missing frame interrupts remote card should reset MCU Clocks Near Far GPS pulses out of sync remote card does not reset MCU SW Error Queue overflow IPC main or time FPGA Code FPGA code not found in bin file FPGA Download FPGA download failed FPGA Clocks External sync pulse too fast slow or missing IPC LOCAL Clocks Frequency Lock Loop FLL adjustment...

Page 46: ...ystem Controller card which transfers audio between half shelves The funnel connects time slots on the highways between shelves HW Hardware IPC InterProcessor Communications Manages the control data packets that run through the router Keepalive a heartbeat signal that indicates good communication between 2 components Router component of the System Controller card which transfers audio between shel...

Page 47: ...Shelf 16 Wireless Telephone 12 13 Dialtone 18 Disabled Base Station 21 Download 22 Extension 12 17 Wireless Telephone 12 Wrong 19 Hand off 17 Handoff 19 Hot swap 11 Hotline 9 Icons 9 Interface Module Alarms 39 LEDs 28 Replacing 11 Isolated Base Station 14 LED Base Station 20 LEDs Alarms 9 Interface Module 28 Reading 29 System and Shelf Controller 26 No Dialtone 18 No Svc Message 18 Notes Base Stat...

Page 48: ...ng 16 Shelf Controller Alarms 36 LEDs 26 Start Up 24 System Controller Alarms 30 LEDs 26 User name Wireless Telephone 12 Wireless Telephone Adding 12 Audio problems 18 Deleting 13 Dialtone 18 Multiple Wireless Telephones with problems 19 No Handoff 19 No Svc 18 Replacing 12 Ring to wrong extension 19 Wrong Extension 17 ...

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