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Speakerbus ARIA Touch, User Manual

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ARIA Touch User Guide

 

Retrieving a call on hold ..................................................................................................................................55

Transferring a call ..............................................................................................................................................56

Cancel call transfer ...........................................................................................................................................57

Immediate transfer speed dial ........................................................................................................................57

Moving a call between handsets ...................................................................................................................58

Moving a call to a speaker channel ...............................................................................................................58

Clearing a call ....................................................................................................................................................58

Missed calls ........................................................................................................................................................59

Conferencing ....................................................................................................................61

Standard conference ........................................................................................................................................ 61

Creating an ARIA Touch (local) conference .............................................................................................................61
Removing conference participant(s) ........................................................................................................................ 63
Ending an ARIA Touch (local) conference............................................................................................................... 63

Fast conference ................................................................................................................................................ 64

Bulk Add ......................................................................................................................................................................... 66

Speaker Channels .............................................................................................................67

Assigning an appearance to a non-paging speaker channel ..................................................................67

Assigning an appearance to a paging speaker channel........................................................................... 68

Moving an appearance on a speaker channel to a handset ................................................................... 68

Talking on a speaker channel ........................................................................................................................ 69

Clearing an ARD on a speaker channel ....................................................................................................... 69

Speaking on a group talk tile ..........................................................................................................................70

Intercom ............................................................................................................................. 71

Intercom and group calls ................................................................................................................................ 71

Intercom ..........................................................................................................................................................................71
Group calls ......................................................................................................................................................................72

Making an intercom call ..................................................................................................................................72

Answering an intercom call ............................................................................................................................73

Answer an intercom call when the intercom dashboard is not displayed ........................................................73
Answer an intercom call when the intercom dashboard is displayed ...............................................................74

Clearing an intercom call ................................................................................................................................74

Making a group call ..........................................................................................................................................74

Talking on a mixing group call .......................................................................................................................75

Talking on an answerback group call ...........................................................................................................75

Programming .................................................................................................................... 77

Edit alert profiles ............................................................................................................................................... 77

Edit alert profiles properties ....................................................................................................................................... 78

Edit personal directory .....................................................................................................................................79

Summary of Contents for ARIA Touch

Page 1: ...ARIA Touch Guide Reference UGARIATouch R2 User Guide speakerbus com Revision 2 Published Date 18 Aug 2022...

Page 2: ...ights owned by third parties which may result from the application of this information No part of this document may be reproduced or transmitted in any form or by any means electronic or mechanical fo...

Page 3: ...Toolbar 16 Call Activity Status 17 Recording Configuration Status 17 Health Status 18 User Menu 18 Program 19 Preferences 20 Audio Settings 22 Alert Override 23 Call Forwarding 23 Do Not Disturb 24 Vo...

Page 4: ...e 42 Intercom appearance tile 42 Soft group talk tile 42 Speaker channel tile 43 Handset tile 43 Tile call state line icons 44 Contextual softkeys 45 Call Handling 47 Making a call using the dial pad...

Page 5: ...7 Assigning an appearance to a paging speaker channel 68 Moving an appearance on a speaker channel to a handset 68 Talking on a speaker channel 69 Clearing an ARD on a speaker channel 69 Speaking on a...

Page 6: ...0 Editing a personal directory entry 81 Deleting a personal directory entry 83 Group talk settings 84 Group talk settings properties 86 Program group talk 86 Wipe speaker 88 Edit line tile 89 Edit lin...

Page 7: ...h puts you in complete control of how you communicate ARIA Touch runs on iCS Speakerbus secure scalable high availability collaboration software platform which can be deployed in the cloud or on premi...

Page 8: ...terface Browser closure notification Customisable user interface Corporate or personal telephony directory access Dial pad for telephony calls Combined corporate personal voice service search About th...

Page 9: ...This document is written for ARIA Touch version 2 500 For more information on the version see Device info on page 38 Compatibility ARIA Touch version 2 500 is compatible with iManager Centralised Man...

Page 10: ...10 ARIA Touch User Guide Getting Started...

Page 11: ...are two ways to sign into ARIA Touch depending on the configuration set by your organisation Using Speakerbus credentials Using your organisation s Active Directory credentials To sign in to ARIA Touc...

Page 12: ...ft image shown above go to Step 8 6 If offered sign in with Speakerbus Active Directory Credentials touch and touch authentication type Speakerbus or Microsoft Active Directory 7 If selecting Active D...

Page 13: ...tkey If sign in is denied to the CloudBase collection check that you have selected the CloudBase Collection that you have permission to use If sign in is denied then please contact your System Adminis...

Page 14: ...of ARIA Touch 1 Touch the User Information softkey located at the top left of the touchscreen This displays several menu options including Sign Out highlighted below 2 Touch Sign Out This will display...

Page 15: ...The ARIA Touch interface comprises of three main elements and has the same look feel and operability as Speakerbus AYRE physical dealerboard Notification Toolbar page 16 includes User Menu Call activ...

Page 16: ...s the current status of ARIA Touch including Call Activity Status on page 17 Recording Configuration Status on page 17 Health Status on page 18 The notification toolbar also provides access to User Me...

Page 17: ...et 2 Status Recording Configuration Status State State Explanation Fully Recorded Indicates all audio sources are configured for recording Partially Recorded Indicates some audio sources are configure...

Page 18: ...sues To view details of the health status 1 Select the User Menu softkey 2 Select Health Status If any errors are shown touch the indicator for more information and report to your System Administrator...

Page 19: ...when making telephony calls see PBX appearance tile on page 41 Intercom This is the intercom number assigned to the signed in user Program Touch to edit alert profiles personal directory group talk w...

Page 20: ...s Touch to edit handset status group talk labels and group talk tile latching see Group talk settings on page 84 Program Group Talk Touch to select the speakers to assign to a group talk see Program g...

Page 21: ...option when set to Automatic suppresses audio ringing alerts when in a call Default is set to Manual To activate Alert Override when Alert muting is set to Manual see Alert Override on page 23 Deskto...

Page 22: ...le This feature is not currently supported on Firefox and is hidden when Firefox is used Microphone This is the setting for the audio input device used on the ARIA Touch audio stream Changing this val...

Page 23: ...he call forwarding softkey is used to configure the feature and changes colour to indicate whether call forwarding is activated deactivated To activate call forwarding 1 Touch the call forwarding soft...

Page 24: ...ible alerts for incoming calls are activated deactivated To activate touch the do not disturb softkey This displays the do not disturb softkey as Repeat to deactivate do not disturb Unlike Alert Overr...

Page 25: ...om Dashboard as shown below The intercom dashboard includes Intercom call status see page 26 Audio device controls Intercom privacy see page 26 Microphone mute see page 26 Speaker mute see page 26 Spe...

Page 26: ...d you hear ringing for incoming intercom calls and will need to touch the softkey to answer the call To activate touch the intercom privacy softkey This displays the intercom privacy softkey which tur...

Page 27: ...iator can talk to the group The call initiator can request that another member of the group responds to the call If another member of the group responds the group call is dropped and a point to point...

Page 28: ...on page 42 Clear Touch the clear softkey to clear an intercom call from the intercom handsfree audio device If the intercom appearance is assigned to a speaker channel the call will go to the speaker...

Page 29: ...ts Intercom dial pad Used to dial a user group number Once a number is entered touch to place the call Intercom search Used to search for a user group Enter the first few letters of the user group nam...

Page 30: ...nce excluding the conference initiator Touch the softkey to display the Conferencing Dashboard as shown below The conferencing dashboard displays current conference participants and allows for removal...

Page 31: ...ist is touch scrollable by holding down a finger on the results set and moving up and down Touch a log entry to call that user see Call Handling on page 47 Touch to DELETE entry or to COPY entry to yo...

Page 32: ...y you want to copy An example entry is highlighted below Select COPY This will display the Edit personal directory entry dialog as displayed below Touch the short label long label or address entries i...

Page 33: ...desired page Tile page names can be configured by your system administrator The speaker page softkey indicates the currently active speaker speaker page Speaker paging provides an ideal solution for t...

Page 34: ...ume Control Dashboard The volume control softkey indicates volume status State State Explanation Not Muted Indicates no speakers or handsets are muted Muted Indicates one or more speaker channels hand...

Page 35: ...Individual speakers handsets and master volume can be muted by touching the appropriate mute softkey To unmute touch the appropriate softkey A speaker handset volume slider cannot be adjusted when the...

Page 36: ...all speaker channels touch the ALL SPEAKERS softkey Mute master speaker To mute the master speaker touch the mute MASTER volume softkey as highlighted below To unmute the master speaker touch the mut...

Page 37: ...wnload Logs For use when requested by your System Administrator see page 38 Health Status Touch to view ARIA Touch s recording configuration and detailed health status see page 18 Device Info Touch to...

Page 38: ...dialog Select YES to confirm debug logging Download Logs This is for Administrative use only Only select this if requested by an Administrator When selected you will be prompted to download a file in...

Page 39: ...ctivity Detection VAD indicators are associated with each handset and speaker channel tile VAD Indicators VAD Indicator Call State Idle Transmitting audio Receiving audio Receiving and transmitting au...

Page 40: ...ut is configured by your System Administrator Tile and page labelling supports Latin and non Latin characters Tile Display Area Tile types There are 9 types of tiles which can be pinned non paginating...

Page 41: ...Tile call state line icons on page 44 Speed dial tile Speed dial tiles provide a way to make a one touch call Dial Tone or Intercom to a contact associated with the speed dial appearance This is usef...

Page 42: ...y on lines that are hidden on a different page to the one being viewed An example of a call activity tile is shown below An example of an incoming call on a call activity tile is shown below Depending...

Page 43: ...opens the Directory Search dashboard Mute mic VAD indicators Record on demand Privacy Call state Call information Dialpad Handset selected VAD indicators Displayed when in a call see page 39 Record on...

Page 44: ...connected Handset call connected privacy enabled Tile call state line icons Common call state line icons for PBX appearance voice service appearance virtual private wire call activity speaker channel...

Page 45: ...tkey or press the related key to transfer call see Transferring a call on page 56 Cancel call transfer Touch the softkey or press the related key to cancel transfer call see Cancel call transfer on pa...

Page 46: ...46 ARIA Touch User Guide Call Handling...

Page 47: ...Making a call whilst on an existing call see page 52 Making a call using redial see page 53 Making a call private see page 53 Barging in see page 54 Answering calls see page 54 Answering multiple call...

Page 48: ...nt to use Handset 1 Dial Pad Softkey Handset 2 Dial Pad Softkey 2 Enter the dial number using the dial pad and touch the DIAL softkey 3 Talk when the call is connected Making a call using a speed dial...

Page 49: ...using the directory dashboard To make a call using the directory dashboard 1 Ensure the preferred handset tile is selected If it is not touch the associated handset tile to select it Handset 1 tile i...

Page 50: ...log dashboard To make a call using the call log dashboard 1 Ensure the preferred handset tile is selected If it is not touch the associated handset tile to select it Handset 1 tile is shown selected...

Page 51: ...either automatic ringdown ARD or manual ringdown MRD calls Making an automatic ringdown ARD call To make a call using an ARD appearance 1 Touch the ARD appearance to assign to a handset 2 To end the c...

Page 52: ...8 Signalling on a manual ringdown MRD To signal a manual ringdown on a handset Touch the MRD signal softkey Making a call whilst on an existing call To make a call whilst on an existing one 1 If requi...

Page 53: ...two parties are engaged on a call When activated no other party can join the call If a call was made between two parties and a third party barges into the call it will not be possible to activate the...

Page 54: ...ge in is not possible Only the call initiator and called party can enable line privacy see Making a call private on page 53 Answering calls ARIA Touch announces an incoming call with a ring alert anim...

Page 55: ...s are connected to calls whilst receiving an incoming one you will need to put one of calls on hold to make a handset available see Placing a call on hold on page 55 Placing a call on hold To put a ca...

Page 56: ...led party To transfer a call 1 Touch the transfer softkey which is located below the handset tile 2 Enter the first few letters of the contact s name using the alphanumeric keyboard 3 From the lists t...

Page 57: ...ee Wipe speaker on page 88 Immediate transfer speed dial An immediate transfer speed dial tile when touched performs an unattended call transfer during a call The call is transferred to the destinatio...

Page 58: ...r handset tile For information about tile types see page 40 Moving a call to a speaker channel To move a call from a handset or a speaker channel drag the call to an available speaker channel To wipe...

Page 59: ...the call will go to the speaker channel after clearing To remove an appearance from a speaker channel see Wipe speaker on page 88 Missed calls To view missed calls touch the call log softkey This wil...

Page 60: ...60 ARIA Touch User Guide Conferencing...

Page 61: ...tandard conference is explained below and fast conference on page 64 Standard conference ARIA Touch local standard conferences are hosted locally Creating an ARIA Touch local conference To create a co...

Page 62: ...the add to conference contextual softkey or it s related physical key 7 Repeat steps 5 6 to add up to 10 conference participants The conference initiator is the only person able to add remove partici...

Page 63: ...e participant s from a conference 1 Touch the Conference Dashboard softkey on the Notification Toolbar as highlighted below 2 Touch next to the participant you want to remove Ending an ARIA Touch loca...

Page 64: ...annel see Wipe speaker on page 88 Fast conference Fast Conference is a conference type that allows active appearances and appearances in a busy elsewhere or on hold state to be brought together to for...

Page 65: ...he Conference Dashboard softkey on the Notification Toolbar as highlighted below 4 To add calls to the conference touch the names of the calls listed on the right of the Conference Dashboard under Qui...

Page 66: ...ference initiator An ARIA Touch local conference allows telephony intercom hoots manual ring downs and automatic ring downs to be conference participants Bulk Add The BULK ADD softkey is displayed on...

Page 67: ...Paging speaker channel tiles can display a different line appearance per speaker page ARIA Touch has four speaker pages so up to four line appearances can be applied to a paging speaker channel tile W...

Page 68: ...channel tile Speaker channel tile paging is configured by your System Administrator If speaker paging is not enabled on a speaker channel tile selecting a speaker page will have no affect To wipe an a...

Page 69: ...only state icon To talk on a speaker channel 1 Touch the associated speaker channel tile the speaker status will change to talk state 2 Talk 3 Touch the associated speaker channel tile to return the...

Page 70: ...r microphone on the group talk 2 Talk 3 Touch the group talk tile again to make your microphone inactive on this group talk To speak on a group talk tile when it s set to Unlatched 1 Touch and hold th...

Page 71: ...e placed using the directory call history programmed speed dial buttons or by dialling the intercom extension as an intercom call see Intercom Dashboard on page 25 and Making an intercom call on page...

Page 72: ...up of users in which only the call initiator can talk to the group The call initiator can request that another member of the group responds to the call If another member of the group responds the grou...

Page 73: ...announces an incoming intercom call when intercom privacy is activated with a ring alert animated handset softkeys and an animated call activity tile Answer an intercom call when the intercom dashboar...

Page 74: ...y to end an intercom call If the intercom appearance is assigned to a speaker channel the call will go to the speaker channel after clearing To remove an intercom appearance from a speaker channel see...

Page 75: ...talk if you initiated the mixing group call OR Touch the softkey Once finished talking touch the softkey to mute the microphone Talking on an answerback group call To talk on an answerback group call...

Page 76: ...76 ARIA Touch User Guide Frequently Asked Questions...

Page 77: ...through ring tones and visual alarms ARIA Touch contains 16 different ring tones and 16 different visual colour styles which are assigned to buttons using alert profiles Up to 32 different profiles ca...

Page 78: ...roperties The Edit alert profiles dialog contains the following options ALERT PROFILE Profiles are used to distinguish incoming alerts from one another and are assignable to dial tone private line and...

Page 79: ...nuous Ring Once Ring and Mute Play after 1 second Play after 14 seconds RING TONE This option contains 16 different ringtones VOLUME This option contains 17 settings Silent 1 being the quietest and 16...

Page 80: ...Guide Frequently Asked Questions 3 Touch Edit Personal Directory Adding a personal directory entry To add a personal directory entry 1 Touch the add personal directory entry icon 2 This will display t...

Page 81: ...address for an entry touch the add entry icon and repeat steps 3 4 7 Touch OK to confirm entry When adding more than one address to an entry set DEFAULT to Yes for the default address you want to use...

Page 82: ...82 ARIA Touch User Guide Frequently Asked Questions 2 Touch the entry to edit In the example below Deirdre Forrest is selected 3 Edit the entry...

Page 83: ...ly Asked Questions 4 Touch OK to confirm entry edits Deleting a personal directory entry To delete a personal directory entry 1 Enter at least two characters of the entry in the search text box 2 Touc...

Page 84: ...a CONFIRM delete selected personal directory entry dialog 3 Touch YES to confirm signing out Group talk settings To configure group talk settings 1 Touch the User Menu softkey on the notification too...

Page 85: ...85 ARIA Touch User Guide Frequently Asked Questions 4 This will display the following dialog 5 Edit then touch OK to confirm changes...

Page 86: ...dset you will need to select the handset mute softkey GROUP 1 4 Label This option is used to name the label to display for the associated group talk tile see Soft Group Talk Tile on page 42 LATCHED Gr...

Page 87: ...e Frequently Asked Questions 4 Touch a Group Talk to select 5 Select the speakers to assign to group talk When a speaker is selected its tile colour changes from blue to orange The example below shows...

Page 88: ...quently Asked Questions 6 Touch OK to confirm changes Wipe speaker To wipe an appearance from a speaker channel 1 Touch the User Menu softkey on the notification toolbar as highlighted below 2 Touch P...

Page 89: ...from the speaker 6 Repeat steps 3 5 to wipe additional speakers 7 Touch the CLOSE softkey to exit the Wipe speaker function Edit line tile The editing line tile option is used to edit the following PB...

Page 90: ...User Guide Frequently Asked Questions 2 Touch Program 3 Touch Edit line tile 4 Touch the tile page softkey to display all pages as tiles The current page is highlighted in orange as displayed in the...

Page 91: ...Guide Frequently Asked Questions Touch a page tile to navigate to the desired page 5 Touch the line tile to edit as displayed in the example below 6 This displays the line mode style and alert config...

Page 92: ...all text STYLE This option contains sixteen different colours for the line tile ALERT This option is used to set an alert profile In total there are 32 profiles Each profile can be customised in the E...

Page 93: ...heir microphone as they may be the source Consider replacing your handset headphones with an alternative product Cordless headsets for example seem to be less prone to cross talk interference than the...

Page 94: ...uch User Guide Frequently Asked Questions 4 Relaunch the browser to apply the change You can do this by clicking the Relaunch button that is displayed at the bottom of the page once the setting has be...

Page 95: ...Speakerbus Technology Limited 2022 Registered Office Ground Floor Hanover House Britannia Road Queens Gate Waltham Cross Hertfordshire EN8 7TF Registered in England No 4415859...

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