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Product Manual

of available storage. If there is less than 60 GB of

storage 

 

available, 

 

and 

 

no 

 

video 

 

files 

 

are 

 

on 

 

the

disk, formatting the card may be necessary.

Format 

 

the 

 

internal 

 

storage.

 

You 

 

can 

 

format 

 

the

 

internal storage by connecting to the COUNTcam

 

through COUNTcam app and  tapping the Camera

 

Settings icon. You will then see the option to format.

 

Note: Formatting the storage will erase all contents

 

of the internal storage. Note: be sure to download

any needed video files on the COUNTcam2 prior

to 

 

formatting 

 

the 

 

disk.

 

Format 

 

the 

 

internal 

 

storage

 

through 

 

the 

 

app 

 

only, 

 

do 

 

not 

 

format 

 

the 

 

internal

 

storage using your computer.

 

Doing so will change

the 

 

file 

 

format 

 

of 

 

the 

 

storage 

 

the 

 

camera 

 

can 

 

not

read.

Fully charge the COUNTcam2.

 

If your 

COUNTcam2 

 

stops 

 

recording 

 

prematurely, 

 

make 

 

sure 

 

the

 

COUNTcam2 

 

(or 

 

Booster 

 

Pack 

 

when 

 

applicable)is fully charged before next 

deployment. Plug the

 

COUNTcam2 

 

charger 

 

into 

 

the 

 

charging 

 

port 

 

on

 

the bottom of the device 

and wait until the green

 

charging indicator turns 

off before unplugging the

 

charger.

Unable to Connect the COUNTCAM to a

 

computer

If you are experiencing connectivity issues

between your COUNTcam2 and your computer,

 

here are some suggestions to help remedy the

 

connectivity issues.

Try 

 

another 

 

USB 

 

port.

 

The 

 

USB 

 

port 

 

on 

 

your

 

computer 

 

may 

 

be 

 

bad 

 

or 

 

does 

 

not 

 

support 

 

the

read/write 

 

speeds 

 

required. 

 

Try 

 

 

different 

 

USB

port 

 

on 

 

your 

 

computer 

 

to 

 

see 

 

if 

 

the 

 

COUNTcam2 

 

appears on your desktop.

Try another download cable.

 

The download cable

 

you 

 

are 

 

using 

 

may 

 

have 

 

worn 

 

out 

 

or 

 

is 

 

faulty. 

 

If

 

possible, try connecting the COUNTcam2 to your

 

computer using a different download cable.

 

 

Make sure the camera is powered off.

 

The camera

 

may not connect to the computer if it is powered

 

on. To power down the COUNTcam2, disconnect

if 

 

from 

 

your 

 

computer, 

 

then, 

 

hold 

 

the 

 

power

 

button 

 

down 

 

for 

 

three 

 

seconds.

 

Note: 

 

if 

 

the 

 

blue

 

light on the front of the COUNTcam2 illuminates

 

when you press the power button that means the

 

COUNTcam2 

 

is 

 

powering 

 

on. 

 

If 

 

this 

 

happens,

 

release 

 

the 

 

power 

 

button, 

 

then 

 

press 

 

it 

 

again 

 

for

 

three seconds.
Make 

 

sure 

 

the 

 

blue 

 

LED 

 

illuminates.

 

When 

 

the

 

COUNTcam2 is connected to a computer, the blue

 

LED on the front of the COUNTcam2 will 

illuminate for 1-3 seconds. If the blue LED does not 

illuminate when you plug the COUNTcam2 into a 

computer, that means the COUNTcam2 is 

powered up or it is not making a connection with 

the computer.

Additional Support

If this section has not resolved the issue you are

 

experiencing, contact Spack Solutions Tech

 

Support for further assistance by emailing:

[email protected]

 

or

 

+1 888-85

9

-

9425

.

 

Please allow 24 hours for a Spack Solutions Tech

Support associate to respond to your request.

7. Frequently Asked Questions

How long does it take to charge the battery?

It 

 

takes 

 

approximately 

 

15 

 

hours 

 

to 

 

fully 

 

recharge

the COUNTcam2 and Booster Pack.

Is the COUNTcam2 ‘Weather-Proof’?

The COUNTcam2 is designed to operate in most

 

climates 

 

and 

 

weather 

 

conditions. 

 

Do 

 

not 

 

use 

 

the

 

COUNTcam2 Video Recording System in extreme

 

temperatures outside of the operating range or in

 

extreme severe weather to avoid serious damage

to your equipment.

9

COUNTcam2 Firmware Installation Guide

Summary of Contents for Countcam2

Page 1: ...Video Recording System Product Manual Version 3 0 2018 ...

Page 2: ...ndexer 5 Using the Hose Clamp Lock Bracket 5 4 Retrieval 5 6 Picking up the COUNTcam2 5 Downloading Video Files 5 Using the COUNTcam2 Video Uploader 6 5 Using the Booster Pack 6 7 Charging the Booster Pack 6 Connecting the Booster Pack 7 Installing the Booster Pack on an Adjustable Pole 7 Installing the Booster Pack on a Large Post 6 6 Troubleshooting 8 9 Unable to Connect to the COUNTcam2 Wi FiNe...

Page 3: ...Product Manual ...

Page 4: ...charging indicator will turn off when charging is complete It takes approximately 15 hours to completely charge the COUNTcam2 Download the App Download the COUNTCAM App from the Google Play Store or from the Apple App Store to a mobile device i e phone or tablet This is a proprietary app designed to control the COUNTcam2 You will need the COUNTCAM app to initiate recordingon the COUNTcam2 Once the...

Page 5: ...nter right of the app figure 1 3 You will know the COUNTcam2 is recording when the red recording indicator starts blinking in the app figure 1 1 and the blue LED on the front of COUNTcam2 is also blinking App Functionality The COUNTCAM app has several icons on the sides of the screen that serve different functions This section will explain those icons in more detail 1 Recording Indicator When the ...

Page 6: ...ity will be displayed on the format bar Note formatting the internal storage will permanently delete all video files stored on the internal storage 3 Installation Proper COUNTcam2 installation in the field is crucial to capturing usable video data This section reviews the best practices for installing your COUNTcam2 in the field Always use caution and best judgment when working in the field Equipp...

Page 7: ...nto the mount secured to the top of the pole Alternatively a small hose clamp can also be used with the COUNTcam2 mounting bracket to secure the COUNTcam2 to the pole 2 Connect to the COUNTCAM wireless network on a mobile device with the COUNTCAM app installed 3 Open the COUNTCAM app and allow up to 20 seconds for the live stream to appear Once viewing the live stream tap the record icon to initia...

Page 8: ... power lines when using a ladder or when lowering the extension pole Lower the extension pole slowly to avoid dropping or damaging the COUNTcam2 Consider placing the COUNTcam2 in a backpack or other container when removing from a large post to avoid the chance of accidental damage caused by dropping the COUNTcam2 If the COUNTcam2 is still recording simply hold the power button down for three secon...

Page 9: ...harger connector After alignment use the locking screw to secure the connection The green charging indicator next to the INPUT connection will be illuminated when the name of the drive can be changed To access the recorded video files Open Untitled DV Movie 4 The COUNTcam2 creates video in 30 minute segments Drag the desired video files to the folder of your choice on your computer to begin the vi...

Page 10: ...indy conditions Video being recorded may not be usable 3 After attaching the Booster Pack at an ideal spot on the adjustable pole connect to the COUNTcam2 using the booster pack cable Once connected wrap excess cable around the housing of the Booster Pack 4 Carefully raise the adjustable pole and secure it to the street sign using medium hose clamps and secure it with the hose clamp lock bracket S...

Page 11: ...re is a link to a document on how to re install the camera firmware Unable to Connect to the COUNTcam2 through the App If you are able to connect to the COUNTCAM Wi Fi network but are having connectivity through the COUNTCAM app here are some suggestions tohelp remedy the connectivity issues Restart the COUNTCAM app If you are unable to connect to the COUNTcam2 through the COUNTcam2 try restarting...

Page 12: ...d cable you are using may have worn out or is faulty If possible try connecting the COUNTcam2 to your computer using a different download cable Make sure the camera is powered off The camera may not connect to the computer if it is powered on To power down the COUNTcam2 disconnect if from your computer then hold the power button down for three seconds Note if the blue light on the front of the COU...

Page 13: ...AM wireless network in order to view camera feed and initiate recording Remote camera viewing or control is not possible at this time Can I use three Booster Packs to record over 150 hours No because of the video quality settings the COUNTcam2 s internal storage will hold up to 150 hours of video If you have a special project that requires more than 150 hours of video to be recorded at a single ti...

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