SOUTHBEND
LIMITED WARRANTY
Southbend warrants that the equipment, as supplied by the factory to the original purchasers, is free from defects in materials and
workmanship. Should any part thereof become defective as a result of normal use within the period and limits defined below, then at
the option of Southbend such parts will be repaired or replaced by Southbend or its Authorized Service Agency. This warranty is
subject to the following conditions:
If upon inspection by Southbend or its Authorized Service Agency it is determined that this equipment has not been used in an
appropriate manner, has been modified, has not been properly maintained, or has been subject to misuse or misapplication, neglect,
abuse, accident, damage during transit or delivery, fire, flood, riot or Act of God, then this warranty shall be void.
Specifically excluded under this warranty are claims relating to installation; examples are improper utility connections and improper
utilities supply. Claims relating to normal care and maintenance are also excluded; examples are calibration of controls, and
adjustments to pilots and burners.
Equipment failure caused by inadequate water quality is not covered under warranty. WATER QUALITY must not exceed the
following limits: Total Dissolved Solids (TDS) - 60 PPM (Parts Per Million). Hardness - 2 Grains or 35 PPM, PH Factor - 7.0 to 7.5.
Water pressure 30 PSI minimum, 60 PSI maximum. Boiler maintenance is the responsibility of the owner and is not covered by
warranty.
This equipment is intended for commercial use only. Warranty is void if equipment is installed in other than commercial application.
Repairs under this warranty are to be performed only by a Southbend Authorized Service Agency. Southbend cannot be responsible
for charges incurred from other than Authorized Southbend Agencies.
THIS WARRANTY MUST BE SHOWN TO AN AUTHORIZED SERVICE AGENCY WHEN REQUESTING IN-WARRANTY SERVICE
WORK. THE AUTHORIZED SERVICE AGENCY MAY AT HIS OPTION REQUIRE PROOF OF PURCHASE.
This warranty does not cover services performed at overtime or premium labor rates nor does Southbend assume any liability for
extended delays in replacing or repairing any items in the equipment beyond the control of Southbend. "Southbend shall not be
liable for consequential or special damages of any nature that may arise in connection with such product or part." Should service be
required at times which normally involve overtime or premium labor rates, the owner shall be charged for the difference between
normal service rates and such premium rates.
In all circumstances, a maximum of one hundred miles in travel and two and one half hours (2.5) travel time shall be allowable. In all
cases the closest Southbend Authorized Agency must be used.
The actual warranty time periods and exceptions are as follows:
This warranty only covers product shipped into the 48 contiguous United States and Hawaii, one year labor, one year parts effective
from the date of original purchase. There will be no labor coverage for equipment located on any island not connected by roadway to
the mainland.
Exceptions to standard warranty, effective within above limitations:
Glass Windows, Door Seals, Rubber Seals, Light Bulbs, Ceramic Bricks, Sight Glasses, Cathodic Descalers or
Anodes...................................................... 90 days material and labor
Stainless Steel Fry Pot.......................................4 years extended material warranty on fry pot only—no labor
Stainless Steel Open Top Burners......................... 4 years extended material warranty on burners only — no labor
Pressure Steam Boiler Shell........................... Prorated 4 years extended warranty on boiler shell only — no labor
Boiler shells which have not been properly maintained will not be covered by warranty.
In all cases parts covered by a five year warranty will be shipped FOB the factory after the first year.
Our warranty on all replacement parts which are replaced in the field by our Authorized Service Agencies will be limited to three
months on labor, six months on materials (parts) effective from the date of installation. See LIMITED WARRANTY - REPLACEMENT
PARTS for conditions and limitations.
If the equipment has been changed, altered, modified or repaired by other than a qualified service technician during or after the one
year limited warranty period, then the manufacturer shall not be liable for any damages to any person or to any property which may
result from the use of the equipment thereafter.
"THE FOREGOING WARRANTY IS IN LIEU OF ANY AND ALL OTHER WARRANTIES EXPRESSED OR IMPLIED INCLUDING
ANY IMPLIED WARRANTY OF MERCHANTABILITY OR FITNESS, AND CONSTITUTES THE ENTIRE LIABILITY OF
SOUTHBEND. IN NO EVENT DOES THE LIMITED WARRANTY EXTEND BEYOND THE DURATION OF ONE YEAR FROM THE
EFFECTIVE DATE OF SAID WARRANTY."
Consult the Southbend Authorized Parts/Service Distributor list for the Authorized Service Representative in your area. If this list is
not available, call the Service Department at Southbend, 1-800-348-2558 for same.
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