SoundGate warrants this product to be free from defects in material and workmanship under normal use for a period of THREE (3)
MONTHS from date of original purchase with receipt. When purchased from an Authorized SoundGate Dealer it is warranted for
TWO (2) YEARS from date of original purchase with receipt. In all cases you must have the original receipt. Should service be nec-
essary under this warranty for any reason due to manufacturing defect or malfunction during the warranty period, SoundGate will
repair or replace (at its discretion) the defective merchandise with equivalent merchandise at no charge. Warranty replacements
may have cosmetic scratches and blemishes. Discontinued products may be replaced with more current equivalent products.
This warranty is valid only for the original purchaser and is not extended to owners of the product subsequent to the original
purchaser. Any applicable implied warranties are limited in duration to a period of the express warranty as provided herein begin-
ning with the date of the original purchase at retail, and no warranties, whether express or implied, shall apply to this product
thereafter. Some states do not allow limitations on implied warranties; therefore these exclusions may not apply to you. This
warranty gives you specifi c legal rights; however you may have other rights that vary from state to state.
WHAT TO DO IF YOU NEED WARRANTY OR SERVICE
Defective merchandise should be returned to your local Authorized SoundGate Dealer for warranty service. Assistance in locating
an Authorized Dealer can be found at www.soundgate.com or by contacting SoundGate directly. You can confi rm that a dealer is
authorized by asking to see a current authorized dealer window decal.
If it becomes necessary for you to return defective merchandise directly to SoundGate, call the SoundGate Customer Service
Department at: (405) 624-8510 for a Return Merchandise Authorization (RMA) number. Package all defective items in the original
container or in a package that will prevent shipping damage, and return to:
The RMA number must be clearly marked on the outside of the package. Please return only defective components. The return
of functioning items increases your return freight charges. Non-defective items will be returned freight-collect to you. Include a
copy of the original receipt with the purchase date clearly visible, and a “proof-of-purchase” statement listing the Customer’s
name, Dealer’s name and invoice number, and product purchased. Warranty expiration on items without proof-of-purchase will be
determined from the type of sale and manufacturing date code. Freight must be prepaid; items sent freight-collect, or COD, will
be refused.
WHAT IS NOT COVERED?
This warranty is valid only if the product is used for the purpose for which it was designed. It does not cover:
•
Damage due to improper installation
•
Subsequent damage to other components
•
Damage caused by exposure to moisture, excessive heat, chemical cleaners, and/or UV radiation
•
Damage through negligence, misuse, accident or abuse. Repeated returns for the same damage may be considered abuse
•
Any cost or expense related to the removal or reinstallation of product
•
Speakers damaged due to clipping, distortion, or misuse of the product
•
Items previously repaired or modifi ed by any unauthorized repair facility
•
Return shipping on non-defective items
•
Products with tampered or missing barcode labels
•
Products returned without a Return Merchandise Authorization (RMA) number
• Freight
Damage
•
The cost of shipping product to SoundGate
•
Service performed by anyone other than SoundGate
HOW LONG WILL IT TAKE?
SoundGate strives to maintain a goal of 72-hour service for all electronics returns. Delays may be incurred if lack of replacement
inventory or parts is encountered. Failure to follow these steps may void your warranty. Any questions can be directed to the
SoundGate Customer Service Department at (405) 624-8510.
NOTE: All specifi cations and performance fi gures are subject to change. Please visit www.soundgate.com for the most current
information.
LIMITED WARRANTY
Stillwater Designs
3100 North Husband Road
Stillwater, OK 74075
stillwater
designs
