Sopho D325 User Manual Download

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Using Hold

Connecting to a held call after being disconnected

Press the

Hold

key or replace the handset

If, after you replace the handset, the
telephone rings, you can answer the call
by lifting the handset or by pressing the

Loudspeaker

key

Summary of Contents for D325

Page 1: ...SOPHO ErgoLine D325 D330 ErgoLine Net USER GUIDE...

Page 2: ......

Page 3: ...Issue 0506 SOPHO ErgoLine D325 D330 ErgoLine Net USER GUIDE...

Page 4: ...uggestion for improving this handbook they are invited to send the relevant details to PHILIPS BUSINESS COMMUNICATIONS CUSTOMER SERVICES P O BOX 32 1200 JD HILVERSUM THE NETHERLANDS PHILIPS COMMUNICAT...

Page 5: ...peed dial key 4 Using the personal directoryor the extraphonebook s 5 Using the Caller s List Displaying the Callers list 6 Calling someone fromthe Callers list 6 Removing someone fromthe Callers list...

Page 6: ...fromListen in to Soft speaking 14 Switching fromListen in to Hands free 14 Switching the Active Microphone Off and On Switching the active microphone offand on 15 Using Hold Putting the caller on Hold...

Page 7: ...ng the current call andanswering call waiting 24 Answering incoming call waiting whilst programming 24 Calling in a Waiting Message Calling in a waiting message 25 Preparing a Number During a Call Pre...

Page 8: ...our display D330 only 37 Toggling Features On and Off Toggling features on and off 38 Changing Specific Telephone Settings Changing the language of your telephone 40 Adjusting the ringer volume on you...

Page 9: ...9 Using a speed keyduring a call 59 Section 5 Using Group Functions How to use Group Features Using Group facilities 60 Monitoring the status ofgroup facilitykeys 61 Making a call to agroup member 63...

Page 10: ...vi Glossary Glossary 75...

Page 11: ...Introduction 1 SOPHO ErgoLine D330 telephone layout 1 2 3 4 5 6 7 8 9 0 OK ABC GHI JKL PQRS TUV MNO WXYZ DEF ErgoLine Backspace Hold Shift Options Memory keys Volume Loudspeaker Mic mute LNR Exit...

Page 12: ...Introduction 2 SOPHO ErgoLine D325 ErgoLine Net telephone layout...

Page 13: ...1 Lift the handset 2 Type the number you want Dialing hands free 1 Press the Loudspeaker key 2 Type the number you want Dialing a number offline 1 Type the number you want or or OK 2 Either lift the h...

Page 14: ...y key or 1 Lift the handset or press the key or 2 Press the speed dial key you want or Press Shift and the speed dial key to access the second level or or OK 3 Either replace the handset press the Lou...

Page 15: ...ames numbers present in the system e g a list of the employees in the company An extra phonebook is not always present this depends on the system 1 Press the Options key 2 Scroll to the desired item N...

Page 16: ...key O K or OK 2 If you are accessing new information in the Callers list that you have not previously read the Callers option will appear in the display Press OK If you are accessing information that...

Page 17: ...Using the Callers List 7 Removing someone from the Callers list 1 To remove the person from the Callers list whose name is in the display press the Options key OK 2 Press OK...

Page 18: ...s 1 Press the Redial key 2 Scroll to find the number name you want to call or or OK 3 Either lift the handset press the Loudspeaker key or press OK Note Any currently connected party is put on Hold au...

Page 19: ...roll to the number you want to edit OK X 3 Edit the number using the number keypad and the horizontal cursor keys and the backspace key or or OK 4 To dial the number either lift the handset or if usin...

Page 20: ...Redial key 2 Scroll to the number you want to dial OK 3 Press OK The connected party is put on Hold and the number is dialed Storing the number of a connected party to the Redial list 1 During a call...

Page 21: ...riginally dialed party can be accompanied by an indication between brackets of the reason why the call is diverted to you person is busy in another call person does not answer the phone the person can...

Page 22: ...key Note If the phone starts ringing after you have ended the call there is a call waiting This is announced as a normal incoming call Call Cost duration will be displayed Disconnecting a call 1 Press...

Page 23: ...e handset Switching from Softspeaking to Handsfree Press and whilst holding down the Loudspeaker key replace the handset then release the Loudspeaker key Note If you replace the handset after releasin...

Page 24: ...ands free Switching from Listen in to Soft speaking Press the Loudspeaker key to disable listen in Switching from Listen in to Hands free Press and whilst holding down the Loudspeaker key replace the...

Page 25: ...ey again to switch it back on Note If Microphone mute is on the other party cannot hear you The LED indicates the status of the microphone as follows LED off The handset microphone is on as you are us...

Page 26: ...e Hold key 2 Dial the number of the other party R 3 Press the Hold key again to return to the original caller Transferring a call R 1 Whilst connected press the Hold key 2 Dial the number of the other...

Page 27: ...held call and the original caller is put on Hold R 2 Press the Hold key again to connect to the original caller and put the second caller on Hold Connecting to a held call and disconnecting a current...

Page 28: ...g to a held call after being disconnected R or Press the Hold key or replace the handset If after you replace the handset the telephone rings you can answer the call by lifting the handset or by press...

Page 29: ...K to prepare a 3 party call 4 Dial the number of the third party 5 When the third party answers the call press the Options key 6 Scroll to the Add 3rd party option OK 7 Press OK 8 To view the number n...

Page 30: ...key OK 2 Press OK to call back or 3 Replace the handset or if using the telephone hands free press the Loudspeaker key When the busy number becomes available or the not answering extension was used yo...

Page 31: ...Things You Can Do if the Line is Busy or Not Answered 21 Canceling a Callback 1 Press the Options key 2 Scroll to the Delete call backs option OK 3 Press OK All outstanding calls back are cancelled...

Page 32: ...hear you when you do this Waiting for a busy extension It may be that your system does not support this feature for you If that is the case you will not have access to it 1 Press the Options key 2 Sc...

Page 33: ...call and a waiting incoming call 1 If during a call the call waiting icon flashes in the top right hand corner of the display there is a call waiting for you If enabled a beep will also sound 2 Press...

Page 34: ...e rings with the incoming waiting call Answer the call by lifting the handset or pressing the Loudspeaker key Answering incoming call waiting whilst programming 1 Press the Exit key to terminate the p...

Page 35: ...ding on the kind of message that is waiting the associated LED is blinking flashing or continuously on or 1 Lift the handset or press the Loudspeaker key 2 Press the Message Waiting key Note If the LE...

Page 36: ...aring a number during a call 1 During a call press the Options key 2 Scroll until you find the Number preparation option OK 3 Press OK 4 Enter the number you want to dial OK 5 Press OK to put the call...

Page 37: ...ersion 1 Press the memory key programmed for call diversion If no extension number has been programmed into the Call diversion key perform steps 2 and 3 2 If the extension number has not already been...

Page 38: ...ration It may be that your system does not support this feature for you If that is the case you will not have access to it Call duration and cost when available are displayed during a call Call durati...

Page 39: ...herwise press the Options key and then go to step 4 OK 4 Press OK to add a directory entry 1 1 2 A B C 2 3 D E F 3 4 G H I 4 5 J K L 5 6 M NO 6 7 P Q R S 7 8 T U V 8 9 W X Y Z 9 0 space 0 5 Type the n...

Page 40: ...ame Note While adding a name during a call the number of the connected party is displayed here If required you can edit this number D330 only or erase the number by pressing the options key and OK OK...

Page 41: ...option is displayed Otherwise scroll to the Directory option and press OK 3 Type the first character from the name 4 Scroll if necessary to the name you wish to remove and then press OK 5 Press the Op...

Page 42: ...irst character from the name for example to enter B press number key 2 twice Type 0 to insert a space OK 4 Scroll if necessary to the name you wish to modify and then press OK 5 Press the Options key...

Page 43: ...Press OK X OK OK 9 Modify the number if required Use Backspace to delete a digit Use horizontal cursor keys to insert a digit Press Options key and OK to erase all digits OK 10 Press OK 11 To return...

Page 44: ...the first character from the name for example to enter B press number key 2 twice Type 0 to insert a space 4 Scroll if necessary to the name you wish to modify 5 Press the Options key OK 6 Press OK t...

Page 45: ...ctory 35 OK 9 Press OK OK 10 Modify the number if required Press the Options key and OK to erase all characters 11 Enter a new number using the numeric keypad OK 12 Press OK 13 To return to idle press...

Page 46: ...ey the first letter of the name you are calling for example to enter B press key 2 twice 5 Scroll if necessary to find the name you want OK 6 Press OK to select the name and to see the extension numbe...

Page 47: ...Changing the contrast of your display D330 only 1 Press and hold down the Shift key 2 Whilst holding down the shift key press the minus or plus key to alter the contrast 3 When you are satisfied with...

Page 48: ...cessed in User mode Ringer Softring Call wait beep Autom answering Autom answering 1hr One key call setup Store divert calls Callers list Do not disturb Incoming intercom Mic for intercom Status monit...

Page 49: ...roll to the Features option OK 3 Press OK OK 4 Press OK to select the Toggle list option 5 Scroll to the feature you want 6 Press the Options key to change the displayed option OK 7 Press OK to displa...

Page 50: ...phone 1 Press the Options key 2 Scroll to the Features option OK 3 Press OK 4 Scroll to the Set phone option OK 5 Press OK OK 6 Press OK to select the Language option 7 Scroll to the language you want...

Page 51: ...the volume up or down using the minus and plus control keys OK 2 Press OK to save the setting 3 To return to idle press the Exit key Note The volume keys are context sensitive so that the volume of t...

Page 52: ...on OK 3 Press OK 4 Scroll to the Set phone option OK 5 Press OK 6 Scroll to the Set ringer option OK 7 Press OK 8 Scroll to the Set melody option OK 9 Press OK or 10 Choose the melody by scrolling or...

Page 53: ...soft speaking call to a specific number You can only receive calls but cannot make calls or access programmed functions 1 While in the idle mode press the Options key 2 Scroll to the Features option O...

Page 54: ...and the telephone returns to the idle menu Lock set direct call to Lifting the handset or pressing the loudspeaker key directs calls to the specific numbers you enter You can still receive calls as n...

Page 55: ...y outgoing calls Unlocking the telephone If your telephone is locked in any of the ways detailed in Locking the telephone you can remove the lock You require a Lock password to unlock the telephone De...

Page 56: ...to the Features option OK 3 Press OK 4 Scroll to the Setphone option OK 5 Press OK 6 Scroll to the Change password option OK 7 Press OK 8 Enter the old password OK 9 Press OK 10 Enter the new password...

Page 57: ...te In the Glossary you can find the description of the options OK 5 Press OK 6 Scroll to the Set voice output option OK 7 Press OK 8 Scroll to the voice output medium type you want explanation of term...

Page 58: ...ives you the option to clear all personal information in the phone 1 Press the Options key 2 Scroll to the Features option OK 3 Press OK 4 Scroll to the Set phone option OK 5 Press OK 6 Scroll to the...

Page 59: ...e from the idle menu press the Options key 2 Scroll to the Features option OK 3 Press OK 4 Scroll to the Set phone option OK 5 Press OK 6 Scroll to the Service issues option OK 7 Press OK 8 Scroll to...

Page 60: ...he special mode Note During the download you will not be able to use the telephone 1 In Special mode from the idle menu press the Options key 2 Scroll to the Features option OK 3 Press OK 4 Scroll to...

Page 61: ...is function See the section Entering the special mode 1 When your phone is in special mode press the Options key 2 Scroll to the Features option OK 3 Press OK 4 Scroll to the Set phone option OK 5 Pre...

Page 62: ...m or Press Shift and the empty memory key to program at the second level of the key Note You also can program the second level of the keypadkeys by pressing the Shift and a keypadkey OK 5 Press OK 6 T...

Page 63: ...key press The following functions can be programmed under a memory key Divert all calls Call back Divert on busy Do not disturb DTMF Message waiting Call wait beep Autom answering Ringer On off hook f...

Page 64: ...s the empty memory key you want to program 5 Scroll through the list of functions until the facility you want appears in the display OK 6 Press OK 7 If requested enter a number Note for the functions...

Page 65: ...tring Status monitoring Show absent present Group facility Group member calls Group member intercom Private calls Personal calls Executive calls Group calls Private park Group park Divert to altern se...

Page 66: ...ions until the facility you want appears in the display OK 6 Press OK 7 If requested enter a number ask your system supervisor OK 8 Press OK 9 If requested scroll to the required softring type Note If...

Page 67: ...function by selecting a new function groupfacility an explanation can be found in the Glossary or Edit the number by using the Backspace key and the horizontal cursor keys D330 only or Erase the whole...

Page 68: ...ust want to clear the contents without allocating anything else to the memory key press Exit when you have finished clearing the key 1 Press the Options key 2 Scroll to the Keys option OK 3 Press OK 4...

Page 69: ...n on and off Note If this function has been programmed under the second level of the key the LED will not light Using a speed key during a call If there is already a call on hold you cannot use this f...

Page 70: ...ility Member calls Group member intercom Private calls Personal calls Executive calls Group calls Private park Group park Divert to altern secr The following feature can be accessed in Special mode Li...

Page 71: ...the status of group facility keys It may be that your system does not support this feature for you If that is the case you will not have access to it You can identify the status of a group facility ke...

Page 72: ...on Park key is occupied but you do not have access to the parked person LED flashing Park key is occupied you can get back to the parked person by pressing this park key Switching LED off Telephone i...

Page 73: ...mber key is off the group member is idle If the LED in the Group member key is on this can mean two things The group member is busy on a call A call is coming in for the group member however this call...

Page 74: ...Group member intercom key is off the group member is idle If the LED in the Group member intercom key is on this can mean two things The group member is busy on a call or A call is coming in for the...

Page 75: ...ay If the LED in the Group member intercom key is flashing fast an external call is coming in for that group member If the LED in the Group member intercom key is flashing slowly an internal call is c...

Page 76: ...handset press the loudspeaker key or press the Group member intercom key of which the LED is flashing Toggling your telephone between absent and present It may be that your system does not support th...

Page 77: ...d extension probably your secretary If you are the secretary Absent present Press the Absent Present key Note If you switch to your telephone to Absent for calls and the executive s telephone is also...

Page 78: ...one is switched Present for incoming group calls If the LED in the key is on your phone is switched Absent for incoming group calls Group absence Press the Group absence key Note If you switch your te...

Page 79: ...bsent present key Show Absent present Press the Show Absent Present key Note The LEDs in the different group member intercom keys now indicate if the telephone of the group member is switched Absent o...

Page 80: ...swer a call for an executive by means of this executive key the moment the LED in the key is flashing and there is no indication in the display If the LED in the Executive key is flashing fast an exte...

Page 81: ...oming in on one of these keys the moment the LED in the key is flashing and there is no indication in the display If the LED in the key is flashing fast an external call is coming in If the LED in the...

Page 82: ...ED in the key is flashing a caller is parked and you can get back to the parked caller If the LED in the key is on a caller is parked however you cannot get back to the parked caller Park 1 To park a...

Page 83: ...etary the Alternative Secretary key If the LED in the key is off calls are not diverted to the alternative secretary If the LED in the key is flashing calls are diverted to the alternative secretary A...

Page 84: ...ou will not have access to it Lift the handset Dial a start code plus the group number ask your system supervisor what these numbers are The display will show 6 digits which mean the following the fir...

Page 85: ...t allows you to divert your calls and the calls for a boss which normally come in on your extension to another pre defined extension Automatic answering The telephone can be programmed to answer incom...

Page 86: ...ist Then the telephone will not record the unanswered incoming calls Call waiting beep Your telephone emits two short beeps to alert you to a call waiting You cannot alter the sound of the beeps but y...

Page 87: ...t your calls automatically to another pre selected extension if you are on a call Divert to alternative secretary Group facility that allows you to divert your calls and the calls for your boss which...

Page 88: ...tion is switched on when you dial a number each keypress sounds a pitched note This can be switched on and off by a programmed function key E Error beep If you press a key which is not valid in that s...

Page 89: ...ach others telephone status Group member intercom Group facility that allows you to answer calls for and make intercom calls or normal calls to another group member Group member key Group facility key...

Page 90: ...rogramming the telephone I ll wait If you dial an extension which is busy you can select to put yourself in the waiting queue of the busy party The other party will notice that you are waiting Incomin...

Page 91: ...line key function is used the line can be monitored If a line is busy the associated LED is on If the call is idle the LED is off Listen in Speaking into the telephone via the handset with the loudspe...

Page 92: ...select the melody the bell plays when an incoming call is directed to your telephone There are twelve variants to choose from Memory key The telephone has twelve blue programmable keys each with a lab...

Page 93: ...t LED flashing The microphone is blocked and the other party cannot hear you LED on The microphone in the telephone is on you are using the telephone handsfree N Night mode Facility for diverting all...

Page 94: ...ed activated by pressing the OK key The rectangular icon in the upper right corner of the display indicates that there are features available in that specific menu Other 3 call party You can display t...

Page 95: ...ller by pressing the Reconnect option This releases the current connection and reconnects you to the held caller Redial list The Redial list is a store of the last five numbers called regardless of th...

Page 96: ...cial mode Set ringer volume The ringer volume can be changed by using the volume up down keys Set voice output Option by means of which you can choose the required voice output medium voice o p Shift...

Page 97: ...llows you to see which members of the group are busy on a call or if calls for specific group members are coming in If Status monitoring is not active your telephone will not show the status of other...

Page 98: ...ecting the User mode option V Voice o p The medium used to make calls This can be either Handset with hookswitch Handset without hookswitch Headset Volume keys These keys control the volume of the lou...

Page 99: ...has significant advantages valuable materials can be re used and it prevents the dispersion of unwanted substances into the municipal waste stream This contributes to the protection of human health an...

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