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VAIO Support Agent

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Support Central retains your registration information, so you are only required to
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Summary of Contents for VAIO PCG-SR27

Page 1: ...Confidential PCG SR27 SR27K US Model Canadian Model SERVICE MANUAL NOTEBOOK COMPUTER 9 872 215 11 Illust PCG SR27K S400 ...

Page 2: ...t 4 Inspect after completing service After servicing inspect to make sure that all screws components and wiring have been returned to their original condition Also check the area around the repair location to ensure that repair work has caused no damage and confirm safety 5 When replacing chip components Never reuse components Also remember that the negative side of tantalum capacitors is easily d...

Page 3: ...24 Board DDC 3 Board V L Rechargeable Battery 1 5 8 CNX 107 Board 1 5 9 Display Assy 1 6 10 LCD Section Made by TS 1 6 1 Housing Bezel Assy 1 6 2 Microphone LCD Assy Inverter Unit ANL 24 Board 1 7 to 1 7 CHAPTER 2 SELF DIAGNOSTICS to 2 1 CHAPTER 3 BLOCK DIAGRAM 3 1 to 3 2 CHAPTER 4 FRAME HARNESS DIAGRAM 4 1 to 4 2 CHAPTER 5 EXPLODED VIEWS AND PARTS LIST 5 1 Main Section 5 1 5 2 LCD Section Made by...

Page 4: ...ER OFF KEYBOARD UNIT P1 2 FRAME ASSY P1 4 MAIN BOARD ASSY P1 2 P1 2 P1 2 SPEAKER L P1 3 PARM ASSY P1 2 SWX 61 BOARD P1 3 IFX 125 BOARD CNX 107 BOARD P1 5 P1 3 HDD P1 4 COOLING P1 4 DC FAN P1 5 P1 5 P1 5 MBX 44 BOARD IFX 124 BOARD DDC 3 BOARD P1 5 MICRO PHONE P1 7 P1 7 LCD ASSY P1 7 INVERTER UNIT P1 7 ANL 24 BOARD HDD Microphone Touch pad SWX 61 Board DC Fan DC Jack Modular Jack Inverter Unit LCD A...

Page 5: ... Lock Ace M2X6 X7 Silver 4 0 Keyboard Unit 6 Claw Claw 9 qd Escutcheon Pad qf Touch Pad ql Housing Parm Rest Assy Jog Window a a Window MS qg Sheet Touch Pad 2 2 Bushing PC Board 3 Ground plate SWX 7 FFC MBX 34 SWX 55 qk Speaker 5 Shield Parm qs FFC SWX 55 Touch Pad q SWX 61 Board 8 9 qa 6 qj Speaker Holder qh Tapping Screw M2X4 X2 Black 1 Tapping Screw M2X4 Black 4 Tapping Screw M2X4 Black ...

Page 6: ...25 Board 1 Lock Ace M2X3 5 Gold 3 Screw M3X4 X2 Gold 8 HDD 5 Screw M3X4 X2 Gold 4 Bracket B 6 Bracket F 2 7 FPC HDD 1 Lock Ace M2X3 5 X2 Gold 4 FFC MBX 34 IFX 109 7 Lock Ace M2X3 5 X2 Gold 8 Shield MS 5 IFX 125 Board 3 2 9 Speaker Holder qa Duct L q Speaker 6 ...

Page 7: ...atsink NT2 q DC Fan 2 Lock Ace M2X6 Silver qd Lock Ace M2X3 5 X4 Gold 6 BTP 2X6 X2 Black 7 Lock Ace M2X3 5 Gold qa Lock Ace M2X3 5 Gold qs Escutcheon LB qf Cooling 1 qg Bushing FAN 4 Claw 3 B 2X6 X2 2 B 2X6 Gold 9 qa Main Board Assy a a 9 Lock Ace M2X3 5 Gold 2 3 4 1 6 7 8 5 Lock Ace M2 6X4 Silver q Lock Ace M2X3 5 X2 Gold ...

Page 8: ...8 7 DDC 3 Board 8 Insulator MBX 6 Insulator DDC 2 9 Nut M2 4 Hex Screw MBX Silver q Hex Screw MBX Silver Memory Module qs V L Rechargeable Battery qa 5 Lock Ace M2X2 5 Special Flat Silver 1 Lock Ace M2X2 5 Special Flat Silver 4 Dial Assy 6 Lock Ace M2X3 5 Gold 5 CNX 107 Board 1 Lock Ace M2X3 5 Gold 8 Escutcheon RB Assy 2 Escutcheon RF 9 Cap Modem 7 Flexible Print PWB q Modular Harness 3 FFC MBX 34...

Page 9: ...1 6 PCG SR27 SR27K UC Confidential 9 Display Assy 4 Lock Ace M2 6X4 X2 Silver 6 3 Lock Ace M2 6X4 Silver 2 Lock Ace M2X3 5 Gold 7 Display Assy 1 5 Plate ...

Page 10: ...ew Blind 3 Screw Blind X2 5 Housing Bezel Assy 1 Screw Blind X2 Three Claws Three Claws Two Claws Two Claws qf LCD Assy qs B 2 6X2 5 X2 Gold 4 Lock Ace M2X4 Black qg Lock Ace M2X4 Silver qj LCD Harness Housing Display Assy qs B 2 6X2 5 X2 Gold qh Lock Ace M2 6X4 X2 Silver w Lock Ace M2 6X4 X2 Silver 7 ANL 24 Board 5 Bushing PC Board 3 Electret Condenser Microphone 1 Holder Microphone 2 6 qd 8 q 9 ...

Page 11: ...2 1 PCG SR27 SR27K UC Confidential CHAPTER 2 SELF DIAGNOSTICS Please confirm Self Diagnostics method which will be informed you with distribution of Self Diagnostics software ATTENTION END ...

Page 12: ... Battery MIC Phone USB LED µ DIMM 2slot LCD CN User I F UNIT INT CN Large IC Internal MIC Inverter CPU core Power Supply MS CN BIOS Onboard Mother PWB LCD unit Cooling EXT CN PCI bus RJ 11 DC in HDD 443ZX 100M Stereo speaker Sub PWB Modem Connexant i LINK Snowy YAMAHA YFM754 i LINK Port80 JIG VGA PCcard R5C475II PCcard Cooling FAN PCG SR Series Block Diagram S3 Savage IX ...

Page 13: ...01 CN1802 CN2601 EXT MIC IN HEADPHONE 24 1 24 1 CN152 RAM 1 143 2 144 CN151 RAM 2 144 1 143 OPTION CN1901 1 9 2 10 1 12 CN1954 CN1951 1 10 CN902 9 1 10 2 SPEAKER 1 2 CN806 NC CN903 BATTERY PACK 6 1 CN1502 25 1 CN901 KEYBOARD 2 1 CN1503 2 1 VANADIUM LITHIUM ION BATTERY CN1101 49 50 1 2 FPC HDD DRIVE MIC ANL 24 BOARD SIDE A LCD HARNESS 4 1 CN3300 LCD INVERTER 1 2 CN3301 PC CARD CN401 35 1 68 34 FROM...

Page 14: ...uld be anticipated when ordering these items When two or more parts are shown in parallel use the part described first as the main part The components identified by mark 0 or dotted line with mark 0 are critical for safety Replace only with part number specified Les composants identifiés par une marque 0 sont critiques pour la sécurité Ne les remplacer que par une pièce portant le numéro spécifié ...

Page 15: ...ABL 55 A 8066 714 A IFX 124 COMPLETE PWB 56 4 647 533 02 INSULATOR IFX 108 57 A 8066 723 A DDC 3 COMPLETE PWB 58 4 647 534 02 INSULATOR DDC 2 59 4 646 852 01 CLAMP 60 1 763 562 11 FAN DC UDQFSEH52 61 X 4623 483 2 FRAME ASSY 62 4 648 125 01 ACE M2 SPECIAL FLAT LOCK 63 4 646 722 02 BLIND SCREW 64 X 4623 616 1 ESCUTCHEON RB ASSY 65 4 647 168 02 CAP MODEM 66 1 476 148 23 KEY BOARD UNIT 68 4 651 383 01...

Page 16: ...5 25 5 5 26 27 111 28 31 32 34 98 99 35 36 83 35 80 39 68 40 41 42 43 45 46 5 47 5 33 97 49 52 51 95 5 53 79 74 73 78 4 85 62 57 92 58 48 82 60 15 93 62 61 63 29 63 103 71 75 64 65 66 29 8 5 15 5 119 55 56 29 29 81 84 88 117 35 69 70 69 70 Supplied with 9 15 4 87 101 Included in 9 118 96 97 B A J K C M R R S S I J K N M L L C A B D E F D H G E F I 105 109 H G 44 ...

Page 17: ...ECTRET CONDENSER 315 1 960 481 11 HARNESS LCD 317 4 639 623 11 SPRING LATCH COIL 318 4 644 493 11 ACE M2 6 LOCK 319 4 646 791 11 TILT L 320 4 646 706 11 COVER L 323 4 646 792 11 TILT R 324 1 418 085 41 INVERTER UNIT 325 4 646 722 02 BLIND SCREW 326 4 646 700 11 COVER R 327 4 647 482 02 SEAL LVDS 328 X 4622 700 2 HOUSING DISPLAY ASSY 329 4 646 975 01 BUSHING 330 4 646 976 02 CUSHION LATCH 331 4 648...

Page 18: ...VAIO Notebook Quick Start PCG SR27 PCG SR27K ...

Page 19: ... and Connectors 11 Connecting a Power Source 14 Starting Your Notebook 20 Registering Your Notebook 21 Shutting Down Your Notebook 22 3 Power Saving Modes 23 4 About the Software on Your Notebook 27 Overview 27 Application Driver and System Recovery CDs 32 Software Support Information 36 5 Getting Help 39 VAIO Support Agent 40 ...

Page 20: ... Notebook 51 Troubleshooting the LCD Screen 55 Troubleshooting the Mouse and Touchpad 56 Troubleshooting Drives PC Cards and Peripheral Devices 57 Troubleshooting Software 59 Troubleshooting the Modem 60 Troubleshooting Audio 61 Troubleshooting the Printer 62 7 Index 63 ...

Page 21: ...h supports full screen display 10 4 inch Active Matrix LCD screen and enables you to take advantage of today s advanced multimedia applications games and entertainment software Microsoft Windows operating system Your system includes the Microsoft Windows Millennium Edition or the Microsoft Windows 2000 Professional operating system Communications Access popular online services send e mail and brow...

Page 22: ...indows Millennium Edition Getting Started document or Microsoft Windows 2000 Professional Getting Started document Explains how to use the basic features of the Windows operating system Legal Safety Information Explains notes on use and offers safety tips Specifications Details the hardware specifications for your notebook Software CDs Microsoft Word 2002 Allows you to reinstall Microsoft Word 200...

Page 23: ...rtable environments Ergonomic Guidelines Position of your notebook Place the notebook directly in front of you as you work Keep your forearms horizontal with your wrists in a neutral comfortable position while using the keyboard touchpad or external mouse Let your upper arms hang naturally at your sides Take breaks during sessions with your notebook Excessive use of the notebook may strain muscles...

Page 24: ...play at a comfortable viewing distance Make sure the display screen is at eye level or slightly lower when you are sitting in front of the monitor Setting Up Your Notebook Do not place your notebook in a location subject to Heat sources such as radiators or air ducts Direct sunlight Excessive dust Moisture or rain Mechanical vibration or shock Strong magnets or speakers that are not magnetically s...

Page 25: ...coin operated telephone and may not work with multiple phone lines or a private branch exchange PBX If the telephone company makes a service call to your home or office and determines that your notebook is responsible for a problem the telephone company may bill you for the service call Also if you do not disconnect your notebook when it is adversely affecting the telephone line the telephone comp...

Page 26: ...function When the notebook returns to normal temperature the screen returns to normal A residual image may appear on the screen if the same image is displayed for a lengthy period of time The residual image disappears in a while You can use a screen saver to prevent residual images The screen becomes warm during operation This is normal and does not indicate a malfunction The LCD is manufactured u...

Page 27: ...ource and how to start and shut down your notebook Locating Controls and Connectors Front 1 Power Indicator 8 Microphone 2 Battery Indicator 9 LCD Screen 3 MG Memory Stick Indicator 10 Keyboard 4 Hard Disk Drive Indicator 11 Touchpad 5 Num Lock Indicator 12 Power Switch 6 Caps Lock Indicator 13 Left Right Button 7 Scroll Lock Indicator 14 Speakers ...

Page 28: ...VAIO Notebook Quick Start 12 Back 1 Battery Connector Left 1 DC In Port 2 Air Vent 3 VGA Adapter Port For Connecting an External Display 4 USB Port 5 Memory Stick Media Slot 6 Memory Stick Eject Button ...

Page 29: ... vary depending on the software applications oper ating system and i LINK compatible devices All products with an i LINK connection may not communicate with each other Refer to the documentation that came with your i LINK compatible device for information on operating conditions and proper connection Before connecting i LINK compatible PC peripherals to your system such as a CD RW or hard disk dri...

Page 30: ...to the AC adapter into the DC In port on the notebook 2 Plug one end of the power cord into the AC adapter 3 Plug the other end of the power cord into an AC outlet Bottom 1 Battery Lock Lever 2 Battery Release Lever Connecting AC Adapter Notebook DC In AC Adapter Supplied Power Cord Supplied The icon indicates the location of the DC In connector on the left side of your notebook ...

Page 31: ... turning off the notebook when your notebook is connected to the AC adapter Before inserting or removing a battery pack close the cover 1 Move the lock lever on the bottom of the notebook to the UNLOCK position 2 Align the grooves and tabs on the battery with the tabs and notches on the back of the notebook and then slide the battery toward the notebook until it clicks into place 3 Slide the lock ...

Page 32: ...f the system is on To charge the battery completely continue charging for approximately 3 additional hours The battery indicator light on the front of the notebook indicates the status of the battery pack Battery Indicator Light Battery Indicator Light Status Meaning On The notebook is using battery power Single blink The battery is running out of power Double blink The battery is charging Off The...

Page 33: ...e or shredder You can purchase a power strip with a surge protector This device prevents damage to your notebook caused by sudden power surges such as those that may occur during an electrical storm Do not place heavy objects on the AC adapter or its cord To disconnect the cord pull it out by the plug Never pull the cord itself Unplug your notebook from the wall outlet if you will not be using the...

Page 34: ...ot cause for concern Keep the battery pack away from all sources of heat Keep the battery pack dry Do not open or try to disassemble the battery pack Do not expose the battery pack to any mechanical shock If you are not using the notebook for an extended period of time remove the battery pack from the notebook to prevent damage to the battery If afterfullychargingthebatterypack thebatterypowerisst...

Page 35: ...ty See Power Saving Modes The battery pack supplied with your notebook is a lithium ion battery and can be recharged at any time Charging a partially discharged battery does not affect battery life The battery indicator light is on while you use the battery pack as a power source When battery life is nearly depleted the battery indicator starts flashing YournotebookmaynotenterHibernatemodewhentheb...

Page 36: ... and then the up or right arrow key Opening Notebook If you hold the power button in the On position for more than four seconds the notebook turns off Power Switch Windows Me only The VAIO InitManager dialog box appears when starting your notebook for the first time Select OK to begin initial setup If you do not execute the initial setup you cannot use part of the VAIO original hardware functions ...

Page 37: ...hese steps to use the online computer registration service 1 Make sure your notebook is connected to a phone line 2 Click the registration icon on the VAIO desktop 3 Enter the information requested on the first online registration form 4 Click the Next button to advance to the next form 5 Complete the remaining forms by clicking the Next button each time you complete a form 6 The notebook automati...

Page 38: ... to shut down your notebook 1 Close or end all operations Close all applications Remove the PC cards Disconnect USB devices End Infrared Communication 2 Press the Ctrl Alt Delete keys simultaneously to restart your notebook To avoid potential loss of data follow these steps to shut down your notebook Respond to any prompts warning you to save documents During a period of inactivity you can conserv...

Page 39: ...ct Normal Mode This is the normal state of your notebook when it is in use The green power indicator light is on in this mode To save power you can turn off a specific device such as the LCD or the hard disk Standby Mode The notebook saves the current state of the system in RAM and switches off power to the CPU The power indicator light flashes in amber while in this mode To activate Standby mode ...

Page 40: ...e notebook returns to its previous state Time to return to normal mode Standby requires less time than Hibernate Power consumption Standby uses more power than Hibernate Windows 2000 Professional the Save to Disk Manager message appears then the notebook enters Hibernate mode Do not move the notebook until its power indicator light turns off When returning from Hibernate mode the system status sto...

Page 41: ...may not be able to boot your system properly You can correct this condition as follows Plug in the AC adapter and allow the notebook to charge for one hour while the power is on Do not use the notebook during this time After one hour turn the power off and then on again To charge the internal backup battery fully keep the AC adapter connected for more than 24 hours after turning the power on You c...

Page 42: ...VAIO Notebook Quick Start 26 ...

Page 43: ...fidelity of documents created on all major computer platforms America Online America Online Inc America Online is a popular Internet online service Stay in touch with family and friends with easy to use e mail manage your personal finances get the latest news and sports scores and chat with thousands of others who share your interests Adobe Photoshop Elements Windows Me only Adobe Systems Inc Adob...

Page 44: ...ate Sony Electronics Inc Connect a digital video camera recorder to the i LINK connector and capture your own video clips and still images You can edit the clips from your video add others and combine clips into new movie segments You can also save your images in a variety of popular file formats If your VAIO Notebook does not come with Adobe Premiere pre installed and you subsequently purchase th...

Page 45: ...world It embraces HTML as a first class file format and extends this software s ease of use to the Web and e mail Word 2002 also extends that ease of use to international users making it simple to create multilingual documents MovieShaker Sony Electronics Inc Sony s original MovieShaker software creates personal movies that have transitions background music and text Just import your video clips an...

Page 46: ...ox is one of the worlds most widely used personal music management systems Using RealJukebox you can capture the contents of a music CD manage and playback your musicandviewvariousmusicrelatedinformationviatheInternet ThisCustomRealJukebox forSony allows seamlesscheck out capabilitiestoa widerange of Sony personal audio devices and offers convenient links to Sony product and music service homepage...

Page 47: ...up manages the settings for your notebook s Jog Dial functions and i LINK interface VAIO Support Agent Sony Electronics Inc VAIO Support Agent provides immediate interactive on line support VisualFlow Sony Electronics Inc VisualFlow is a state of the art Sony multimedia browser designed specifically for Memory Stickmedia Itdisplaysanystillpicture movieorsoundfilesstoredinaMemoryStickmedia in a vis...

Page 48: ...se it to restore the hard disk of the VAIO Notebook you purchased This CD restores your notebook to its original state so user data and applications will be lost Using Your Recovery CDs Using the Application Recovery CD s The Application Recovery CD s allows you to reinstall individual applications if they become corrupted or are accidentally erased Reinstalling an individual software title may co...

Page 49: ...lication VAIO Support Agent uses a vault feature on the Driver Recovery CD s to repair software applications To Use the Driver Recovery CD s 1 Turn on your notebook If your notebook is already on close all applications 2 When the Windows desktop appears insert the Driver Recovery CD in the optical drive Use My Computer or Windows Explorer to view the contents of the Driver Recovery CD Select the a...

Page 50: ... notebook you purchased The System Recovery utility gives you Full Restore with Format that is it formats the hard disk drive then restores all the original software To use the System Recovery CD s 1 Insert the Sony System Recovery CD in the optical drive 2 Shut down your notebook as described in Shutting Down Your Notebook 3 Wait four seconds then turn on your notebook 4 Click OK to signify you h...

Page 51: ... configuration changes and exit now appears 7 Check that Yes is selected then press the Enter key The notebook restarts from the Recovery CD Recovering Microsoft Word 2002 If you recover your operating system using the System Recovery CD Microsoft Word 2002 will not be recovered Use the supplied Word 2002 CD ROM to recover this application Your system may include one or two System Recovery CDs If ...

Page 52: ...om hours M F 6 AM 5 PM PT Web site http www aol com phone 800 827 3338 hours 7 days a week 24 hours a day Web site http www compuserve com phone 800 848 8990 Web site http www netscape com phone 888 4SONYPC 888 476 6972 Support from 1 888 4SONYPC is free of charge for 90 days after the original date of purchase hours 7 days a week 24 hours a day Web site http www symantec com techsupp phone 800 92...

Page 53: ...d com phone 510 440 9901 fax 510 440 1270 e mail techsupport arcsoft com hours M F 8 30 AM 5 30 PM PT Web site http www intuit com support phone 1 900 555 4932 Live Phone Support and is 1 95 per minute 1 800 644 3193 Automated telephone support hours Live phone support hours M F 5 AM 5 PM PT Web site http service real com rjoptions html For answers to software and how to use RealJukebox questions ...

Page 54: ...VAIO Notebook Quick Start 38 ...

Page 55: ...ent runs scheduled protections of your applications network settings and other important software settings When your software is protected you can use VAIO Support Agent to repair software problems by restoring your software to any of the previously protected states 4 Sony PC Support Provides instant access to information on commonly encountered problems Enter a description of your problem and the...

Page 56: ...ou fix your software problems Quick Fix Wizard Common Solutions and Support Central This section briefly describes these three features and the automatic update capability of the VAIO Support Agent Using the Quick Fix Wizard The VAIO Support Agent records and maintains a history of the VAIO Support Agent protected applications by taking a snapshot of the application at regular timed intervals and ...

Page 57: ...t the Diagnose and fix my software option 4 Select the software you wish to repair from the drop down list 5 Next select a date time from the drop down list that corresponds to the last time when the software worked properly 6 Click Next to continue Follow the instructions on the screen To view a list of software applications protected by VAIO Support Agent click on the Pick the software drop down...

Page 58: ...e desired category to expand and view available SupportActions VAIO Support Local Server c program files support com provides a list of SupportActions available on your notebook s hard disk drive VAIO Support Local Server http sdcglobal4 sel sony com provides a list of SupportActions available from the Internet 3 Click the resize arrows next to the SupportAction categories to expand or collapse th...

Page 59: ...Select the appropriate SupportAction from the list 5 Click Run or double click the desired SupportAction The available SupportActions are shown in bold type Common Solutions dialog box 2nd level You cannot undo One Click Fixes ...

Page 60: ...e latest software updates for your protected software Support Central also lets you contact live support agents for additional help 1 Connect to the Internet 2 From the VAIO Support Agent main window click Support Central The Support Central Welcome page appears 3 Click Enter Portal to begin using Support Central First time users will be asked to register with Support Central You must have Interne...

Page 61: ...tion information so you are only required to register once If you log on to your notebook with a different user name or have recovered your system using the System Recovery CDs Support Central may require you to register again Support Central Registration page ...

Page 62: ... displays enabling you to continue working on your open issues or to close them if you are finished Support Central has a tracking feature that stores your current issues enabling you to return and work on them later Support Central Current Issues page Support Central Support Wizard page ...

Page 63: ...Sony Support Server to check for new updates or fixes needed for your system This updating action only occurs while you are connected to the Internet and when more than 24 hours has passed since the last update Each time the VAIO Support Agent prepares to check for updates the Agent Status Update dialog box appears and asks you to respond unless you have previously selected the option Always accep...

Page 64: ...sion to update Deny the Agent your permission to contact the Sony Support Server for the current update or fix The Agent discontinues the current update retrieval but prompts again for your permission for the next scheduled update Update Notification Once you have granted permission for the system to check for updates or fixes the Agent contacts the Sony Support Server Available updates or fixes m...

Page 65: ...tomatic update feature follow these steps 1 In the VAIO Support Agent main screen select Tools then select Properties The VAIO Support Agent Properties dialog box appears 2 Select one of three options to customize the automatic update feature 3 Click OK VAIO Support Agent Properties window ...

Page 66: ...VAIO Notebook Quick Start 50 ...

Page 67: ...source and that it is turned on Check that the power indicator on the front panel of the notebook indicates that the power is on Check that the battery packs are inserted properly and that they are charged Make sure there is no diskette in the floppy disk drive Confirm that the power cord and all cables are connected firmly as described in To Connect a USB Device If you plugged the notebook into a...

Page 68: ... message Save Configuration changes and exit now appears 7 Select Yes then press Enter The notebook restarts My notebook starts but the message Operating system not found appears and Windows does not start Make sure there is no diskette in the floppy disk drive non bootable If a non bootable diskette is in the drive follow these steps 1 Turn off the notebook and then remove the diskette 2 Restart ...

Page 69: ...the Shut Down command on the Windows Start menu Using other methods including those listed here may result in loss of unsaved data Try restarting the notebook On the Windows taskbar click the Start button click Shut Down and then click Restart If you cannot restart as described in the preceding step you can restart the notebook by pressing Ctrl Alt Delete If the previous step does not work press a...

Page 70: ...e when System Suspend mode has been selected If you are connecting an optical disc drive with a PC card disconnect it by stopping the PC card Use the Sony Notebook Setup utility to disable devices that you are not currently using See Removing a PC card for more information Make sure the PC Card is compatible with your notebook s Windows operating system The Power Management setting is not respondi...

Page 71: ...e Press any key to activate the screen The display mode may be set to external display mode Press and hold the Fn key while pressing F7 several times My LCD screen continues to show the previous screen Windows Me only Press the Windows key and D key twice to refresh the screen The image on my connected external display is not centered or sized properly Use the controls on your external display to ...

Page 72: ...Panel then double click on the Mouse icon The Mouse Properties dialog box appears 2 Change the button assignments in the Mouse Properties dialog box One of the buttons is assigned to the double click action The pointer does not move while using the touchpad or mouse Click the Start button on the Windows taskbar select Shut Down to display the Shut Down Windows dialog box then press Enter Windows M...

Page 73: ...rify that Delete From All Settings is selected and press OK Click Update in the System Properties window Double click Disk Drive and confirm that GENERIC NEC FLOPPY DISK is shown My CD ROM drive is not playing my CD properly Make sure the label of the disc is facing up If the disc requires software make sure the software is installed according to the manufacturer s instructions A dirty or damaged ...

Page 74: ...inserting a thin pen tip in the hole to the right of the Eject button I cannot use digital video DV devices The message DV equipment seems to be disconnected or turned off appears Verify that the DV device is turned on and that the cables are properly connected If you are using multiple i LINK devices the combination of the connected devices may cause unstable operation In this case proceed as fol...

Page 75: ...n CD into your optical drive appears and the software does not start Some titles require specific files that are located on the application CD Insert the disc and try starting the program again Make sure you place the CD in the tray with the label side facing up I can not use the DVgate software If your notebook is using the Ultimate Battery Life profile for its power saving mode you cannot use DV...

Page 76: ...mpatible modem Many factors may influence modem connection speed including telephone line noise or compatibility with telephone equipment such as fax machines or other modems If you think your modem is not connecting properly to other PC based modems fax machines or your Internet Service Provider proceed as follows Have your phone company check that your phone line is free from any line noise If y...

Page 77: ...owered by batteries verify that the battery packs are inserted properly and that they are charged If you are using an application that has its own volume control verify that the volume is turned up Check the volume controls in Windows If you connect external speakers 1 Verify that the speakers are properly connected and the volume is turned up 2 If the speakers have a mute button make sure the but...

Page 78: ...p Your connected printer may not function after the notebook resumes from a power saving mode If this occurs proceed as follows to reset the printer connection Windows Me Only 1 Right click My Computer icon on the desktop and select Properties 2 Click the Device Manager tab 3 Select Refresh then click OK The printer should function properly Windows 2000 Only 1 Click My Computer icon on the desktop...

Page 79: ...icator light 16 charging battery pack 16 choosing power source 14 Cleaning Your Notebook 10 cleaning computer 9 computer 39 cleaning 9 condensation 10 setting up 11 starting 20 troubleshooting 59 connecting power source 14 connectors battery 12 DC In 12 14 D DC In 12 14 Driver Recovery CD 33 DV In Out 13 F Floppy disk troubleshooting 57 floppy disk drive troubleshooting 57 G Getting Help 39 H hard...

Page 80: ...troubleshooting 56 P PC card troubleshooting 59 Power 11 power indicator light 11 switch 20 power saving modes 23 Hibernate 24 Standby 23 power sources 14 connecting 14 precautions 9 R radio interference 9 rechargeable battery pack 14 15 recharging battery pack 16 Recovery CD 32 removing battery pack 17 restoring data 32 S screen See LCD Scroll Lock 11 selecting power source 14 setting up your PC ...

Page 81: ...Index 65 U Using Batteries 18 V VAIO Support Agent 40 ventilation 9 W Windows 53 Start button 22 taskbar 22 ...

Page 82: ......

Page 83: ... VAIO Notebook Quick Start does not reflect the latest available information For complete information on LCD screen tips see the respective section in the online User Guide installed on your notebook 2001 Sony Electronics Inc Reproduction in whole or in part without written permission is prohibited All rights reserved Sony VAIO and the VAIO logo are trademarks of Sony Microsoft and Windows are reg...

Page 84: ...out permission is prohibited All rights reserved Sony VAIO and the VAIO logo are trademarks of Sony All other trademarks are trademarks of their respective owners http www sony com vaio Printed in USA 2001 Sony Electronics Inc 4 655 706 11 ...

Page 85: ... 4XGA Made by TS PCG SR33 Low Voltage Mobile Celeron 600MHz 128MB 64MB 2 10GB 10 4SVGA Made by TS COMPARISON OF SPECIFICATIONS DIFFERENCES OF PARTS LIST PCG SR27 PCG SR33 5 2 Page 1 1 The pages shown above are on PCG SR27 SR27K SERVICE MANUAL 1 772 989 12 HDD MK1016GAP 10GB 8 759 686 13 IC M463S0924BTO L1L 64MB A 8025 465 A C P MBX 44 C 600LV SVGA S 4 656 811 01 LABEL ID 26 A 8025 092 A ASSY HDD 3...

Page 86: ...ization of Sony Corporation 2 Sony Corporation 9 872 239 11 English 2001G1600 1 2001 Sony Corporation Published by MNC IT Planning Control Dept SNT List of PCG SR Series As of July 2001 Model Name PCG SR5K SR7K PCG SR17 SR17K PCG SR27 SR27K PCG SR33 Service Manual Part No 9 872 095 11 9 872 134 11 9 872 215 11 9 872 239 11 Additional Models ...

Page 87: ...Mobile Celeron 600MHz 128MB 64MB 2 10GB 10 4SVGA Made by TS COMPARISON OF SPECIFICATIONS DIFFERENCES OF PARTS LIST PCG SR27K PCG SR33K 5 2 Page 1 1 The pages shown above are on PCG SR27 SR27K SERVICE MANUAL A 8048 484 A ASSY HDD 10GB T S 8 759 686 13 IC M463S0924BTO L1L 64MB A 8025 465 A C P MBX 44 C 600LV SVGA S 4 659 233 01 LABEL ID HZU A 8047 535 A LCD UNIT 10 4SVGA S 26 A 8025 092 A ASSY HDD 3...

Page 88: ...of Sony Corporation 2 Sony Corporation 9 872 297 01 English 2001J1600 1 2001 Sony Corporation Published by Sony EMCS VAIO GSC SNT List of PCG SR Series As of October 2001 Model Name PCG SR5K SR7K PCG SR17 SR17K PCG SR27 SR27K PCG SR33 PCG SR33K Service Manual Part No 9 872 095 11 9 872 134 11 9 872 215 11 9 872 239 11 9 872 297 01 Additional Models ...

Page 89: ... without prior written authorization of Sony Corporation Sony Corporation English 2001F1600 1 2001 Sony Corporation Published by MNC IT Planning Control Dept SODP List of PCG SR Series As of June 2001 Model Name PCG SR5K SR7K PCG SR17 SR17K PCG SR27 SR27K Service Manual Part No 9 872 095 11 9 872 134 11 9 872 215 11 Additional Models ...

Page 90: ...Revision History Suffix Ver Date Contents QM No 01 Ver 1 2001 10 15 First Edition Remarks Conf i denti al PCG UC SR33K ...

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