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105

Troubleshooting

This section describes how to solve common problems you may encounter
when using your notebook. Many problems have simple solutions, so try
these suggestions before you contact Sony PC Support
(http://www.sony.com/pcsupport). Consult the following sections:

❑

Troubleshooting Your Notebook

❑

Troubleshooting the LCD Screen

❑

Troubleshooting the Mouse and Touchpad

❑

Troubleshooting Drives, PC Cards and Peripheral Devices

❑

Troubleshooting Software

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Troubleshooting the Modem

❑

Troubleshooting Audio

❑

Troubleshooting the Printer

❑

Troubleshooting i.LINK devices

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Summary of Contents for VAIO PCG-FX390P

Page 1: ... To remove a floppy disk 20 To remove the floppy disk drive 20 To reinsert the floppy disk drive 21 Using the Optical Disc Drive 23 To insert a disc 23 To remove a disc 24 To play a DVD 25 To play an audio CD 26 Notes on CD and DVD media 27 To write data to a CD RW or CD R disc 28 Using PC Cards 29 To insert a PC card 29 To remove a PC Card 31 Notes on PC Cards 32 Using a Second Battery Pack 33 To...

Page 2: ...on 42 Connecting Peripheral Devices 45 Connecting a Port Replicator 46 To attach your notebook to the port replicator 46 To remove your notebook from the port replicator 49 Connecting an External Mouse or Keyboard 50 To connect an external mouse or keyboard 50 Connecting a Parallel Port Printer 51 To connect a printer 51 Connecting a USB Printer 52 To connect a USB printer 52 Connecting an Externa...

Page 3: ...cting your external speakers 63 To connect external speakers 63 Connecting an External Microphone 64 To connect an external microphone 64 Expanding Your Notebook Capabilities 65 Personal Digital Assistant 65 Wireless LAN Access Point 65 Wireless LAN PC Card 66 Customizing Your VAIO Notebook 67 Displaying the Sony Notebook Setup Screen 68 To display the Sony Notebook Setup screen 68 Sony Notebook S...

Page 4: ...ect the display mode 78 To change the Window Design of Sony software 79 Adding Memory to Your VAIO Notebook 81 Precautions and Procedures 82 Typical expansion memory configuration 82 Removing a Memory Module 84 Installing a Memory Module 86 Viewing the Amount of Memory 88 About the Software on Your Notebook 89 Software Overview 90 Application Driver and System Recovery CDs 96 Using Your Recovery C...

Page 5: ...ow the previous screen 110 The image on my connected external display is not centered or sized properly 110 I want to change the video resolution of my display 110 I want to change the display resolution for TV Out 110 I cannot switch the LCD display to TV and vice versa 111 Troubleshooting the Mouse and Touchpad 112 My mouse does not work 112 My touchpad does not work properly 112 The pointer doe...

Page 6: ...ware 116 My computer s start up time seems longer after I have in stalled AOL What can I do 116 Troubleshooting the Modem 118 My modem does not work 118 My modem connection is slow 118 Troubleshooting Audio 119 My speakers make no sound 119 My microphone does not work 119 Troubleshooting the Printer 120 I cannot print 120 Troubleshooting i LINK devices 121 I cannot establish a connection between t...

Page 7: ...k User Guide This User Guide provides detailed information on all aspects of using your new VAIO computer from keyboard functions to preinstalled software applications In the left navigation window click the topics you want to learn more about and that information will be displayed in this main window ...

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Page 9: ...ing aspects of your new computer Using the Keyboard Using the Touchpad Using the Floppy Disk Drive Using the Optical Disc Drive Using PC Cards Using a Second Battery Pack Using the Weight Saver Using Power Saving Modes Connecting a Phone Line Connecting to a LAN ...

Page 10: ...yboard is very similar to a typewriter s but the keyboard has additional keys that perform specific computer related tasks Keyboard Escape key Function keys Print Screen key Shift Ctrl key Fn key Windows key Alt key Applications key Numeric keypad area Navigation keys Correction keys key ...

Page 11: ... For example in many applications F1 is the Help key The task associated with each function key may vary from one application to the next Escape key The Esc Escape key is used to cancel commands Print Screen key The Print Screen key takes an electronic snapshot of the screen and places it in the Windows Clipboard You can then paste the screen shot into a document and print it Operator keys Shift C...

Page 12: ...n Applications key The Applications key displays a shortcut menu of context sensitive choices Pressing this key is the equivalent of clicking the right mouse button Combination Function F1 Displays VAIO Help and Support Center Tab Switches the selected button on the taskbar D Displays the Desktop E Displays Windows Explorer F Displays the Search window to find a file or folder This is the equivale...

Page 13: ...en when the power to the notebook is turned on flashes amber in Standby mode and turns off when the notebook is in Hibernate mode or powered off Battery 1 Indicates the status of the battery inserted in the battery bay on the left side of the notebook Battery 2 Indicates the status of the battery inserted in the multipurpose drive bay on the right side of the notebook Hard disk Lights when data is...

Page 14: ...rea are active Caps Lock The letters appear in uppercase as you type The Shift key lowers the case of typed letters when Caps Lock is on Letters appear in lower case as you type unless you hold down the Shift key Scroll Lock The screen scrolls differently Exactly how it scrolls depends on the specific application It has no effect in many applications Information moves across the display normally ...

Page 15: ... return the system to the active state press any key Fn F3 Mute On Off Toggles the built in speaker off and on Fn F4 Speaker volume Adjusts the built in speaker volume To increase volume press Fn F4 then or To decrease volume press Fn F4 then or Fn F5 Brightness control Adjusts the brightness of the LCD To increase light intensity press Fn F5 and then or To decrease light intensity press Fn F5 and...

Page 16: ...pheral devices are written to the hard disk and the system power is turned off To return the system to its original state use the power button to turn on power Fn F Display control Minimizes and maximizes the LCD screen If the default display resolution is reduced this function maximizes the display resolution to fit the screen size Maximizing the display screen enables you to view the display at ...

Page 17: ... can point to select drag and scroll objects on the screen using the built in touchpad Touchpad Action Description Point Slide one finger on the touchpad to place the pointer on an item or object Click Press the left button once Double click Press the left button twice Right button Left button Touchpad Pointer ...

Page 18: ...trol Panel and click the Mouse icon Right click Press the right button once In many applications this action displays a shortcut menu of context sensitive choices Drag Slide one finger while pressing the left button Scroll Move your finger along the right edge of the touchpad to scroll vertically Move your finger along the bottom to scroll horizontally The scroll function is available only with ap...

Page 19: ...book is supplied with the floppy disk drive in the multipurpose bay To insert a floppy disk 1 Hold the floppy disk with the label side facing up 2 Gently push the floppy disk into the drive until it clicks into place Inserting a floppy disk Floppy disk drive Floppy disk ...

Page 20: ...il the LED indicator turns off 2 Press the Eject button to remove the floppy disk To remove the floppy disk drive 1 Turn off the notebook 2 Locate the release lever on the bottom of the notebook Removing a floppy disk Do not push the eject button when the LED indicator is turned on Otherwise data may be lost Eject button LED indicator ...

Page 21: ...ng the Weight Saver for more information To reinsert the floppy disk drive 1 Turn off the notebook 2 If another device is in the multipurpose bay remove the device See To remove the second battery pack for more information 3 Insert the floppy disk drive into the multipurpose bay with the VAIO label facing up Multipurpose bay release lever Multipurpose bay release lever ...

Page 22: ...ge text in this variable definition to document title 22 4 Continue pushing the drive into the bay until the release lever locks into place Inserting the floppy disk drive Multipurpose bay Floppy disk drive ...

Page 23: ...Management for more information on Standby and Hibernate modes 1 Turn on the notebook 2 Press the Eject button to open the optical drive The tray slides out 3 Place an optical disc on the tray with the label side facing up For DVDs that can be played on both sides the side of the disc facing up is the side that plays Do not use adhesive labels to identify your discs Adhesive labels may come off wh...

Page 24: ... you cannot remove a disc See Controlling Power Management for more information about power saving modes 1 After you finish using a disc wait until the LED indicator turns off 2 Press the Eject button to remove the disc Be sure to seat the disc firmly over the hub fingers If you do not seat the disc firmly you could damage the optical drive and you may not be able to open the tray Inserting an opt...

Page 25: ...suggestions below to maximize your video viewing experience When playing a DVD on battery power set the power management profile to DVD You can also set the power management profile to Automatic Profile Selection if the display is not clear when using other profiles If you connect your notebook to a TV display you may need to adjust the display resolution Read the suggestions below to set the disp...

Page 26: ...3 Double click DVD CD ROM drives From the drop down list double click the drive name A properties window appears 4 Click the Properties tab Select the Enable digital CD audio for this CD ROM device check box if it is not already selected and then click OK You can play DVDs using the optical drive and the WinDVD software See the help file that comes with the WinDVD software for details To achieve o...

Page 27: ...d the disc Do not touch the surface of the disc Fingerprints and dust on the surface of a disc may cause data errors Proper care of the disc is essential to maintain its reliability Do not use solvents such as benzine thinner commercially available cleaners or anti static spray as they may cause damage to the disc For normal cleaning hold the disc by its edge and use a soft cloth to wipe the surfa...

Page 28: ...oftware before writing data to a disc For best results use CD Rs that are compatible with 8x speed Do not put your notebook into power saving mode while writing data to a CD R or CD RW disc For notebook models equipped with a CD RW DVD Combo Drive Do not strike or shake the notebook while writing data to a disc Memory resident disc utilities such as the screen saver and virus checker may cause uns...

Page 29: ... a network The PC Card slots can accommodate two Type I II PC Cards or one Type III PC Card These slots are compatible with CardBus Use the lower slot for Type III PC Cards You do not need to shut down your notebook before inserting or removing a PC Card To insert a PC card 1 Push the Release button The Release button pops out PC Card release button Release button Release button ...

Page 30: ...e button a second time The PC Card slot protector pops out 3 Insert the PC Card into the PC Card slot 4 Verify that the front label of the PC Card is facing up When you use a Type III PC Card you need to remove both the top and bottom PC Card slot protectors PC Card slot protector ...

Page 31: ...ppears 3 Click to close the message 4 Push the Release button The Release button pops out 5 Push the Release button a second time The PC Card pops out 6 Gently grasp the card and pull it out of the slot 7 Insert the PC Card slot protector into the empty slot Inserting a PC Card Do not force a PC Card into the slot as this may damage the connector pins Touching the head of the PC Card will not caus...

Page 32: ...he PC Card You can use Sony Notebook Setup to disable devices See Displaying the Sony Notebook Setup Screen for more information Be sure to use the most recent software driver provided by the PC Card manufacturer If an exclamation mark appears on the Device Manager tab in the System Properties dialog box remove the software driver and then reinstall it You may not be able to use some PC Cards or s...

Page 33: ...tery pack is 85 percent full You can monitor which battery pack is charging by observing the battery indicators To insert a second battery pack 1 If another device is in the multipurpose bay remove the device 2 Insert the battery pack into the multipurpose bay 3 Attach the weight saver to the notebook to stabilize the battery pack 4 Locate the release lever on the bottom of the weight saver If the...

Page 34: ... is connected to AC power The battery automatically charges as long as the notebook is connected to AC power and turned on The battery indicator flashes while the battery is charging To charge the battery pack 1 Connect the AC adapter to the notebook 2 Insert the battery pack The notebook automatically charges the battery The battery indicator flashes in a double blink pattern as the battery charg...

Page 35: ...ator is on 2 If the indicator of the battery pack you are removing is on right click the battery icon on the task tray and click the Switch discharge battery option 3 Locate the release lever on the bottom of the weight saver To charge the battery completely continue charging for an additional hour See Displaying Battery Information for more information Charging the second battery To determine the...

Page 36: ...en slide the release lever on the bottom of the notebook in the direction of arrow 2 5 Remove the weight saver and then pull out the battery pack 6 Reinsert the weight saver See Using the Weight Saver for more information Multipurpose bay release levers Arrow 1 Weight saver release lever Arrow 2 Release lever ...

Page 37: ...n the multipurpose bay remove the device See To remove the second battery pack for more information 2 Fold out the hinged arm of the weight saver and then push on the hinged arm to lock it into place Slide the weight saver in the direction of the arrow until it clicks 3 Manually lock the weight saver s release lever Attaching the weight saver Weight saver supplied ...

Page 38: ...ight saver 2 Slide this lever in the direction of arrow 1 then slide the release lever on the bottom of the notebook in the direction of arrow 2 3 After removing the weight saver pull out the weight saver s hinged arm and fold it into the weight saver Multipurpose bay release levers Arrow 1 Weight saver release lever Arrow 2 Release lever ...

Page 39: ... is in use The power indicator displays green when your notebook is in this mode To save power you can turn off a specific device such as the LCD or the hard disk drive Standby mode In Standby Mode the notebook saves the current state of the system in RAM and switches off power to the CPU The amber power indicator flashes in this mode To activate Standby mode 1 Press the key combination Fn Esc You...

Page 40: ...k enters Hibernate mode 2 Press on the power button to return to normal mode Notes on power saving modes When returning from Hibernate mode the system status stored on the hard disk is erased and the notebook starts normally if you press the power button and hold it for more than four seconds Standby uses more power than Hibernate Standby requires less time than Hibernate to return to normal mode ...

Page 41: ...online and use Sony Customer Support you must connect to a phone line Connecting phone cable Your notebook does not work with party lines cannot be connected to a coin operated telephone and may not work with multiple phone lines or a private branch exchange PBX Some of these connections may result in excess electrical current and could cause a malfunction in the internal modem If you connect a ph...

Page 42: ...ks header or click Set up a home or small office network depending on your configuration 3 Depending on your choice either the The Add Network Place Wizard or Network Setup Wizard is displayed Connecting to LAN Warning Only connect 10Base T and 100Base TX cables to the Ethernet port Do not connect any other type of network cable or any telephone line Connecting cables other than those listed above...

Page 43: ...Connecting to a LAN 43 4 Follow the step by step instructions that appear on the screen ...

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Page 45: ...necting a Port Replicator Connecting an External Mouse or Keyboard Connecting a Parallel Port Printer Connecting a USB Printer Connecting an External Display Connecting a TV Display Connecting a USB Device Connecting an i LINK Device Connecting VAIO computers Connecting External Speakers Connecting an External Microphone Expanding Your Notebook Capabilities ...

Page 46: ...ly to the port replicator Port replicator 1 Serial port 5 USB ports 2 Printer port 6 Mouse Keyboard PS 2 port 3 Monitor port 7 DC In jack 4 Network Ethernet 10Base T port The port replicator can be powered only with an AC power adapter Do not remove the AC adapter from the port replicator or the AC outlet while using the port replicator this may cause data damage or hardware malfunctions When atta...

Page 47: ... port replicator connector cover open 3 Attach the bottom of the notebook to the port replicator connector until it clicks 4 Plug the cable attached to the AC adapter into the DC IN jack on the port replicator Port replicator connector Attaching notebook to port replicator Port replicator connector Notebook Port replicator not supplied ...

Page 48: ... the AC adapter and an AC outlet The power indicator turns green 6 Turn on the notebook Connecting AC adapter to port replicator Use the AC adapter that comes with your notebook or an optional Sony adapter Power indicator AC adapter Power cord Port replicator connector Power Release lever ...

Page 49: ...ngage the notebook from the port replicator 3 Lift the notebook away from the port replicator 4 Close the port replicator connector cover on the bottom of your notebook Disengaging notebook from port replicator Lifting notebook Close the port replicator connector cover after removing your notebook from the port replicator If the cover is left open dirt may get inside and damage the notebook Lever ...

Page 50: ...a PS 2 mouse and PS 2 keyboard simultaneously To connect an external mouse or keyboard 1 Turn off your notebook 2 Locate the mouse keyboard port on the port replicator identified by the symbols 3 Plug the mouse or the keyboard cable into this port with the arrow facing up 4 See the manual supplied with your mouse or keyboard for more information on its installation and use Before you connect or di...

Page 51: ...t on the notebook 3 See the manual supplied with your printer for more information on its installation and use Printer port Before using the printer you may need to change the Printer setting in the Sony Notebook Setup software See Displaying the Sony Notebook Setup Screen for more information If your printer stops functioning after resuming from a power saving mode see Troubleshooting the Printer...

Page 52: ...s To connect a USB printer 1 Plug the optional USB printer cable into one of the two USB ports on your notebook and the USB port on your printer 2 See the manual that came with your printer for more information on its installation and use To use a printer first install the driver software supplied with your printer Connecting a USB Printer Power cord USB printer cable not supplied Printer USB conn...

Page 53: ... one end of the display power cord into the display and the other end into an AC outlet 4 See the manual that came with your computer display for more information on its installation and use To connect a multimedia computer display You can connect the notebook to a multimedia computer display that includes built in speakers and a microphone A 1400 x 1050 screen resolution and 16 bit color mode whe...

Page 54: ...ed by the symbol 6 Plug the microphone cable into this jack 7 See the manual that came with your multimedia computer display for more information on its installation and use To connect a projector You can use a projector such as the Sony LCD Projector as an external display See the manual that came with your projector for more information on its installation and use Connecting a projector Projecto...

Page 55: ... Display LCD the external monitor or both devices Use the Fn F7 keys to select a display See also Selecting the Display Mode for more information To Press Result Switch to an external display Fn F7 Toggles between the LCD the external display connected to the Monitor jack or both the LCD and external display Only LCD LCD and external display Only external display ...

Page 56: ... devices for more information on their installation and use To connect a TV 1 Connect the notebook to a TV using audio video cables 2 Switch the input channel of the TV to external input Changing the display resolution for TV Out Follow this procedure to change the video resolution of your display Connecting a TV Power cord Audio cable not supplied Video cable supplied To video input To audio inpu...

Page 57: ...rea display resolution Notes on TV display TV Out does not work unless you start your notebook with the TV Out jack plugged in If you insert a DVD in your optical drive to watch a video on your TV the Fn F8 key combination might not activate the function to toggle between your LCD and TV Perform the following steps 1 Connect the TV to the notebook 2 Restart the notebook and wait until it finishes ...

Page 58: ...the USB device identified by the symbol 2 Plug one end of the USB cable into this port and the other end into the USB device You can use an optional Sony USB mouse such as the PCGA UMS1 series not supplied with this notebook Since the USB mouse software driver is preinstalled in the notebook you simply plug the USB mouse into the USB port to use it One USB port supports one USB device See the manu...

Page 59: ...ion may vary depending on the software applications operating system and compatible i LINK devices All products with an i LINK connection may not communicate with each other Refer to the documentation that came with your compatible i LINK device for information on operating conditions and proper connection Before con necting compatible i LINK PC peripherals to your system such as a CD RW or hard d...

Page 60: ...y Sony digital video camera ports labeled DV In Out or i LINK are compatible i LINK devices Do not connect more than one digital video camera at a time The software supplied with your notebook will not recognize multiple cameras The i LINK port on the notebook does not supply power to external devices If the external device requires power from the i LINK port you cannot use the device with the not...

Page 61: ...ebook include cables with the following part numbers VMC IL4415 a 1 5 meter cable with a 4 pin connector at each end VMC IL4615 a 1 5 meter cable with a 4 pin connector at one end and a 6 pin connector at the other and VMC IL4408A a 0 8 meter cable with a 4 pin connector at each end You can purchase these cables from your local retailer through the Sony VAIO Direct Web site http www sonydirect com...

Page 62: ...ware applications operating system and compatible i LINK devices All products with an i LINK connection may not communicate with each other Refer to the documentation that came with your compatible i LINK device for information on operating conditions and proper connection Before con necting compatible i LINK PC peripherals to your system such as a CD RW or hard disk drive confirm their operating ...

Page 63: ...kers Verify your speakers are designed for computer use Turn down the volume of the speakers before you turn them on To connect external speakers 1 Locate the Headphone jack identified by the symbol on the side of the notebook 2 Plug the speaker cable into this jack Do not place floppy disks on the speakers the speakers magnetic field may damage the data on the floppy disks Connecting speakers to ...

Page 64: ...phone for more information on its installation and use To connect an external microphone 1 Locate the Microphone jack identified by the symbol on the side of the notebook 2 Plug the microphone cable into this jack Verify that your microphone is designed for computer use The microphone should be compliant with the plug in power microphone Connecting microphone to microphone jack Microphone To optio...

Page 65: ... List prioritize them and assign them due dates Synchronize your data with the software on your notebook to back up your data Track expenses when you are out of the office then transfer the data to your notebook Exchange data with your notebook Wireless LAN Access Point The Wireless LAN Access Point which is also called the Access Point is designed for building a wireless Local Area Network LAN en...

Page 66: ...ess LAN environment The Wireless LAN PC Card can be used with or without the Access Point With the Access Point you can build a wireless LAN between computers that are equipped with the Wireless LAN PC Card and gain access to the Internet Without the Access Point you can achieve direct communication Peer to Peer mode between computers For information on available Sony products go to http www sonys...

Page 67: ... Notebook The following sections briefly describe how to change your notebook s default settings Displaying the Sony Notebook Setup Screen Controlling Power Management Displaying Battery Information Selecting the Display Mode ...

Page 68: ... display the Sony Notebook Setup screen 1 Click the Start button on the Windows taskbar 2 Point to VAIO and click Sony Notebook Setup 3 Select the tab for the item you want to change See Sony Notebook Setup Tabs for more information 4 After you finish making your changes click OK Sony Notebook Setup Screen ...

Page 69: ...ll as other drives inserted into your notebook Touchpad When you connect an optional mouse to your notebook you can make your touchpad inactive You can also customize the settings of your mouse using the mouse utility Power On Password Set the password to secure your notebook Enable Ports Enable or disable ports Disabling ports releases resources to the system To change the serial settings click A...

Page 70: ...ct Toolbars from the pop up menu and then click Power Management The Power Management toolbar appears on the taskbar The current profile icon is highlighted on the Power Management toolbar It is the first icon farthest to the left and its appearance changes depending on which power management profile is currently selected To change the power management profile click the current profile icon and th...

Page 71: ...setting you want to change from the list in the right field 5 Click the desired setting 6 Click the File menu and then click Save 7 Click the File menu and then click Exit Power Management profiles The PowerPanel utility provides several predefined Power Management profiles Each profile consists of a group of Power Management settings that are designed to meet specific Power Management goals rangi...

Page 72: ...urns off all power management features such as Standby and Hibernate modes You can not change the settings of this profile AC Power The power management state when AC power is in use Similar to the Power Management Off setting Power Management automatically loads the AC profile unless you disable this feature Games Disables the display and the Hard Disk Standby timer Presentation Keeps the display...

Page 73: ...rformance and power requirements for spreadsheet applications Communications Extends battery life by initiating a quick display timeout The Internal modem remains powered You can also establish settings for LCD Video Standby Hard Disk Standby and Standby mode to optimize power management for your system Automatic Profile Selection Automatically switches to a profile suitable for active application...

Page 74: ...ly to conserve battery power See Power Management profiles for more information Icon Description Standby Puts the system into Standby mode a power management state that saves the state of the system and peripheral devices in memory RAM Power consumption reduces to a minimum and the system remains on To return the system to the active state press any key Hibernate Provides for the lowest level of p...

Page 75: ...f the screen 2 Select Toolbars from the pop up menu then click Battery Information The Battery Information toolbar appears on the taskbar To view the total capacity remaining in the battery place the pointer over the battery status icon in the task tray on the lower right side of the screen Percentage indicator Displays the percentage of the remaining capacity Time indicator Displays estimated tim...

Page 76: ...uble click the battery icon on the task tray to display the Battery Information window The screen appears displaying the Battery tab which contains information such as the estimated time to empty and charging time Fully charged Discharging No battery Battery Information Window Battery icon Battery status ...

Page 77: ...n 77 To customize the Battery Information toolbar and alarm system You can customize the Battery Information toolbar and modify the alarm settings to suit your portable computing needs Refer to PowerPanel Help for more information ...

Page 78: ...rnal display you can switch the display mode between your notebook s LCD display and the external monitor To select the display mode 1 Click Start then point to Control Panel 2 Click Display to access the Display Properties window 3 Click the Settings tab then click the Advanced button to display the Intel 82815 Graphics Controller Properties dialog box See Connecting an External Display for more ...

Page 79: ...Panel click Switch to Classic View 3 Double click UI Design Selector 4 Click or and select the desired design 5 Click Apply the UI Design Selector window design changes The window design for your Sony software will match the UI Design Selector window 6 To try another selection click or and then click OK to close the UI Design Selector You may not be able to display the notebook LCD screen and an e...

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Page 81: ...you purchased See the Specifications flyer supplied with your notebook for the amount of memory pre installed Expansion memory modules are available as options For memory upgrades use only PC100 CL2 SDRAM SO DIMM gold lead contacts This section describes how to replace memory modules in your computer Precautions and Procedures Removing a Memory Module Installing a Memory Module Viewing the Amount ...

Page 82: ...e materials that produce or hold static electricity cellophane wrappers for example Ground yourself by maintaining contact with an unpainted metal portion of the chassis while performing the procedure Do not open the memory module package until you are ready to install the module The package protects the module from ESD Use the special bag for preventing ESD or use aluminum foil when you store the...

Page 83: ...The 384 MB and 512 MB memory configurations may require the removal and replacement of original factory installed memory modules 256 128 512 256 256 Total System Memory MB Slot 1 MB Slot 2 MB 256 256 384 256 128 512 The 384 MB and 512 MB memory configurations may require the removal and replacement of original factory installed memory modules 256 256 ...

Page 84: ...plug the notebook and remove the battery pack s 3 After the notebook has cooled loosen and remove the screw that secures the cover of the memory bay on the bottom of your notebook Use an appropriate screwdriver 4 Touch a metal object such as the connector panel on the back of your notebook to discharge any static electricity Removing the memory module cover Screwdriver Screw ...

Page 85: ...ory module 6 Replace the memory bay cover 7 Tighten the screw on the memory bay cover Removing memory module 2 Pull the memory module in the direction of the arrow 1 Pull the tabs in the direction of the arrows The memory module is released 1 2 1 ...

Page 86: ... s 3 After the notebook has cooled loosen and remove the screw that secures the cover of the memory bay on the bottom of your notebook Use an appropriate screwdriver 4 Touch a metal object such as the connector panel on the back of your notebook to discharge any static electricity 5 Remove the memory module from its packaging 6 Slide the memory module into the empty slot Removing the memory module...

Page 87: ...ss the module into place until it clicks 8 Replace the memory bay cover 9 Tighten the screw on the cover of the memory bay Installing memory module 1 Slide the memory module into the slot 2 Press the module into place until it clicks 2 1 ...

Page 88: ...reen appears 3 Click the About This Computer tab to view the amount of system memory If the additional memory is not shown repeat the steps described in the Viewing the Amount of Memory section The amount of memory displayed in the Sony Notebook Setup screen is not always correct The video adapter uses some system memory and that amount of memory does not appear as part of the total memory shown i...

Page 89: ... play learn and communicate as soon as you turn it on This section provides the following information An overview of the various software that come with your notebook and the activities you can perform with your software Details on your Sony application driver and system recovery CDs ...

Page 90: ...ience with an intuitive interface Adobe Photoshop Elements Adobe Systems Inc Using state of the art image editing tools you can unleash your artistic ability and create digital images for print e mail and posting to the Web The versatile image capturing options allow you to start working with digital and traditional photos immediately Explore endless creative possibilities for your personal images...

Page 91: ...er also help you have a great experience when you are on the Web Microsoft Office XP Pro On selected models Microsoft Corp Microsoft Office XP redefines the relationship between people and software by providing a smarter simpler way of working New Office XP features include context sensitive smart tags enhanced formatting options and more that enable you to continually integrate additional service...

Page 92: ...king it simple to create multilingual documents MovieShaker Sony Electronics Inc Sony s original MovieShaker software creates personal movies that have transitions background music and text Just import your video clips and shake with a click of the mouse Your personal movies are easy to create and fun to share with family and friends Norton AntiVirus On selected models Symantec Corporation Norton ...

Page 93: ...y used personal music management systems Using RealJukebox you can capture the contents of a music CD manage and play back your music and view various music related information via the Internet This Custom RealJukebox for Sony allows seamless check out capabilities to a wide range of Sony personal audio devices and offers convenient links to Sony product and music service home pages RealPlayer Rea...

Page 94: ...r own web portal with Sony on Yahoo Get a free webmail account customized news and local weather reports comics and more SonyStyle ConnectSM Sony Electronics Inc SonyStyle Connect provides excellent dial up as well as DSL Internet connection services To find out which plan is best for you visit http www sonystyleconnect com and find out what is available in your area VAIO Action Setup Sony Electro...

Page 95: ...nd file stored in a Memory Stick media in a visually pleasing artistic manner VisualFlow software not only plays a selected movie or sound file but also enables playback of files by other applications such as PictureGear Memory Stick Slideshow and Windows Explorer WinDVD InterVideo Inc WinDVD is a simple to use DVD player including all the features you would expect to find in a standard consumer D...

Page 96: ... become corrupted or are erased Driver Recovery CD s Sony Electronics Inc This CD enables you to reinstall individual device drivers if they become corrupted or are erased System Recovery CD s Sony Electronics Inc This CD enables you to format the C partition of the hard disk drive then reinstall the operating system and software titles that shipped with your notebook if they become corrupted or a...

Page 97: ...already on close all applications 2 When the Windows desktop appears insert the Sony Application Recovery CD in the optical drive The Application Recovery utility loads automatically 3 When the Application Recovery menu appears select the icon for the application you want to restore and then follow the on screen instructions to complete the recovery process To use the Driver Recovery CD s The Driv...

Page 98: ...h the Driver Recovery CD 1 Turn on your computer If your computer is already on close all applications 2 When the Windows desktop appears insert the Driver Recovery CD into the optical disc drive 3 Click Start in the Windows taskbar then Control Panel The Control Panel window appears 4 Click Performance and Maintenance then System The System Properties dialog box appears 5 From the Hardware tab cl...

Page 99: ...r 7 From the Action menu click Uninstall This will remove the device driver from your system Click OK to confirm this action Repeat as necessary 8 Reboot your computer Click Start in the Windows taskbar and click Turn Off Computer then Restart 9 When the Windows desktop reappears Windows will automatically reinstall the device driver s from the Driver Recovery CD Device Manager screen ...

Page 100: ...covery CD into the optical disc drive 3 Click Start in the Windows taskbar then Control Panel The Control Panel window appears 4 Click Performance and Maintenance then System The System Properties dialog box appears 5 From the Hardware tab click Device Manager 6 Click with the left mouse button to highlight the device for which you wish to reinstall the driver 7 From the Actions menu choose Proper...

Page 101: ...the correct driver on your Driver Recovery CD 10 When the recovery process is complete click Finish Some drivers will require that you reboot the computer to complete installation To use the System Recovery CD s Properties dialog box This CD restores your notebook to its original state so user data and applications will be lost ...

Page 102: ...hen restores all the original software 1 Insert the Sony System Recovery CD in the optical drive 2 Shut down your notebook as described in the Shutting Down Your Notebook section of your printed Quick Start 3 Wait four seconds and turn on your notebook 4 Click OK to signify you have read and accept the Microsoft End User License Agreement 5 When the System Recovery menu appears follow the on scree...

Page 103: ...selected then press the Enter key The notebook restarts from the Recovery CD After recovering your system using the System Recovery CD s you may be prompted to insert your Application Recovery CD s after restarting Windows Insert the Application Recovery CD to automatically complete recovery of your system Your system may include one or more System Recovery CDs If you have two System Recovery CDs ...

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Page 105: ...efore you contact Sony PC Support http www sony com pcsupport Consult the following sections Troubleshooting Your Notebook Troubleshooting the LCD Screen Troubleshooting the Mouse and Touchpad Troubleshooting Drives PC Cards and Peripheral Devices Troubleshooting Software Troubleshooting the Modem Troubleshooting Audio Troubleshooting the Printer Troubleshooting i LINK devices ...

Page 106: ...and contrast controls are adjusted correctly See the manual that came with your display for details Condensation may cause the notebook to malfunction If this occurs do not use the notebook for at least one hour Take the battery pack off the notebook unplug the power cord and plug it in again then turn on the power My notebook starts but a BIOS error is displayed When the internal backup battery i...

Page 107: ...k on 5 Press the F2 key when the Sony logo appears The BIOS setup menu screen appears 6 Press the directional arrow keys to select the Exit menu 7 Press the arrow keys to select Get Default Values and then press Enter The message Load default configuration now appears 8 Select Yes then press Enter 9 Use the directional arrow keys to select Exit Save Changes and then press Enter The message Save co...

Page 108: ...while playing a CD or DVD stop the CD DVD and restart the notebook by pressing Ctrl Alt Delete simultaneously and clicking Turn Off on the Windows Security screen Unplug the notebook from the AC adapter and remove the battery pack from your notebook The Power Management setting is not responding Your notebook s operating system may become unstable if it is interrupted or if you attempt to make cha...

Page 109: ...et This setting slows down the CPU speed See PowerPanel Help for more information Why does the System Properties dialog box display a slower CPU speed than advertised This is normal Because your computer s CPU utilizes some type of CPU speed controlling technology System Properties may display the CPU s current speed instead of the maximum advertised speed ...

Page 110: ...to show the previous screen Press the Windows key and D key twice to refresh the screen The image on my connected external display is not centered or sized properly Use the controls on your external display to adjust the image See the manual supplied with your display for more information I want to change the video resolution of my display Follow this procedure to change the video resolution of yo...

Page 111: ...Graphics Properties button The Intel Controller Properties dialog box appears 6 Click the Television icon and choose 640 x 480 as the Screen Area display resolution I cannot switch the LCD display to TV and vice versa 1 Ensure that the TV was connected configured and powered on correctly prior to starting the notebook See Connecting a TV Display for more information 2 Remove the DVD video disc if ...

Page 112: ...nected to the notebook To enable the touchpad 1 Press the Windows key and use the arrow keys to select Programs and then Sony Notebook Setup 2 Select the Touchpad tab using the arrow keys 3 Select Enable Touchpad and then press Enter You must restart the notebook to make the touchpad work again If your touchpad is interpreting a single tap as a double click you must adjust the button assignments F...

Page 113: ...nd click Turn Off Computer on the Windows dialog box Wait at least four seconds and then restart the computer If you cannot restart your notebook as described in the step above press and hold the power button for more than four seconds to turn off the notebook If the pointer does not move while playing a disc press Ctrl Alt Delete simultaneously to stop playback and restart the notebook If this pr...

Page 114: ...ead the disc If necessary restart the notebook remove the disc and then check it for dirt or damage If you see video but can not hear audio check all of the following Check that your optical drive does not have the mute setting enabled Check the volume setting in the audio mixer If you are using external speakers check the volume settings and then check the connections between your external speake...

Page 115: ...oft Windows Use the Sony Notebook Setup utility to disable devices you are not currently using If you are using two PC Cards use the Sony Notebook Setup utility to disable the devices you are not currently using Make sure any necessary drivers were installed properly See Using Your Recovery CDs for more information on using the drivers i LINK is a Sony trademark used only to designate that a produ...

Page 116: ... power saving mode you cannot use DVgate or Smart Connect software Please select another profile Preferably connect your notebook to AC power when using these features My computer s start up time seems longer after I have installed AOL What can I do On some computers installing America Online AOL may increase boot time by up to a minute If you experience this on your system and would like to speed...

Page 117: ...oubleshooting Software 117 Verify that your AOL connection still functions satisfactorily with the WAN Network Driver disabled If you need to reverse this setting repeat the steps above and select Enable ...

Page 118: ...ery CD s for more information My modem connection is slow Your notebook is equipped with a V 90 K56flex compatible modem Many factors may influence modem connection speed including telephone line noise or compatibility with telephone equipment such as fax machines or other modems If you think your modem is not connecting properly to other PC based modems fax machines or your Internet Service Provi...

Page 119: ...sing an application that has its own volume control check that the volume is turned up Check the volume controls in the Windows taskbar If you connect external speakers check that the speakers are properly connected and the volume is turned up If the speakers have a mute button make sure it is off If the speakers are powered by batteries check that the batteries are inserted properly and that they...

Page 120: ...ony Notebook Setup Screen for details on using Sony Notebook Setup Your connected printer may not function after the notebook resumes from a power saving mode If this occurs follow these steps to reset the printer connection 1 Click Start and select Control Panel 2 Click the Printers folder 3 Right click on the icon of the printer that is not functioning and select Properties to access the Propert...

Page 121: ...y depending on the software applications operating system and compatible i LINK devices All products with an i LINK connection may not communicate with each other Refer to the documentation that came with your compatible i LINK device for information on operating conditions and proper connection Before con necting compatible i LINK PC peripherals to your system such as a CD RW or hard disk drive c...

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Page 123: ...123 Getting Help Sony provides you with several support options to answer questions about your VAIO Notebook or the preinstalled software Refer to these resources in the order they are listed ...

Page 124: ...e applications may come with a printed manual 3 Operating System Online Support Your notebook comes preinstalled with Microsoft Windows For operating system support you can access Microsoft customer support at http support microsoft com directory 4 VAIO Support Agent You can find VAIO Support Agent by clicking Start and then selecting Help and Support Using advanced diagnostic technology Sony s VA...

Page 125: ...t of available topics then select the topics that you want to receive To contact the Sony fax on demand service call 1 888 4 SONY PC 1 888 476 6972 7 Sony Customer Support Software support is available free of charge for 90 days after the original date of purchase You can call and speak with a Sony Customer Support Representative without using your computer by calling 1 888 4 SONY PC 1 888 476 697...

Page 126: ... techdocs adobe com hours M F 6 AM 5 PM PST Web site http www apple com phone 800 692 7753 hours 7 days a week 24 hours a day Web site http www symantec com techsupp phone 800 927 3991 900 646 007 Support from 800 927 3991 is fee based per incident support from 900 646 0007 is fee based per minute Online support is free of charge hours M F 6 AM 5 PM PST Web site http www antivirus com pc cillin ph...

Page 127: ...ST Web site http www sony com pcsupport phone 888 4 SONY PC 888 476 6972 Support from 1 888 4 SONY PC is free of charge for 90 days after the original date of purchase hours 7 days a week 24 hours a day Web site http www sonicfoundry com phone 608 256 5555 fax 608 256 7300 e mail support sonicfoundry com hours M F 8 AM 7 PM CST Web site http www sony com pcsupport phone 888 4 SONY PC 888 476 6972 ...

Page 128: ... this variable definition to document title 128 Sony Service Center For the Sony Service Center nearest you call 1 888 4 SONY PC 1 888 476 6972 or find Sony Customer Service on the Web at http www sony com pcsupport ...

Page 129: ...or lights 13 33 removing 33 35 brightness adjusting 15 built in speakers See also speakers 15 buttons Eject 23 24 Start Windows 68 C camera digital video recorder 60 Power Management profile 72 canceling commands 11 Caps Lock indicator light 14 CD ROM DVD ROM discs ejecting 24 handling 27 inserting 23 CD RW DVD combo drive using 23 charging battery packs 34 coin operated telephones 41 computer con...

Page 130: ...y CD 97 drives floppy disk 19 installing additional hard disk 29 optical 23 troubleshooting 114 DV In Out 60 DVD playing 25 DVD ROM drive closing tray 24 handling discs 27 opening tray 23 using 23 E Eject button 23 24 ejecting battery packs 35 CD ROM DVD ROM discs 24 weight saver 38 Escape key 11 expansion memory configuration 82 external devices display 55 display see also monitor speakers 15 63 ...

Page 131: ...tting 72 Maximum Performance power setting 72 memory adding 81 viewing the amount of 88 memory module expansion 82 installing 86 removing 84 microphone connecting 64 troubleshooting 119 modem connecting a phone line 41 troubleshooting 118 monitor connecting 53 selecting 55 switching among 15 mouse connecting external 50 troubleshooting 112 multimedia computer display 53 multiple phone lines 41 N n...

Page 132: ...power setting AC 72 Maximum Battery Life 72 Maximum Performance 72 Power Management Off 72 Standby 74 PowerPanel activating 70 customizing toolbar 72 74 Print Screen key 11 printer parallel port 51 troubleshooting 120 USB 52 Printer tab 69 projector 54 R recharging battery packs 34 Recovery CD 97 removing battery packs 35 floppy disk drive 20 memory module 84 optical discs 24 PC Cards 31 weight sa...

Page 133: ... 69 touchpad using using touchpad 17 troubleshooting audio 119 drives PC Cards and peripherals 114 general 105 LCD screen 110 modem 118 mouse and touchpad 112 notebook 106 printer 120 software 116 TV connecting 56 U USB connecting 58 connector 58 mouse 58 printer 52 USB port printer connecting 52 using floppy disk drive 19 keyboard 10 optical drive 23 PC Cards 29 second battery pack 33 weight save...

Page 134: ...Change text in this variable definition to document title 134 Wireless LAN Access Point 65 ...

Page 135: ...Index 135 ...

Page 136: ...Change text in this variable definition to document title 136 ...

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