Sony Notebook Computer User Guide
74
❑
The Sony e-mail support service
answers your questions by
electronic mail. Just send your question in an e-mail message, and a
Customer Service Analyst will send you a reply with the answer. To
send a question to Sony e-mail support, please refer to the
instructions in your
Customer Service Guide
.
Troubleshooting
This section describes how to solve common problems you may
encounter when using your computer. Many problems have simple
solutions, so try these suggestions before you call VAIO Link.
About the computer and software
My computer does not start
❑
Check that the computer is plugged into a power source and that it is
turned on. Check that the power indicator on the front panel of the
computer indicates that the power is on.
❑
Check that the battery packs are inserted properly and that they are
charged.
❑
Make sure there is no diskette in the floppy disk drive.
❑
Confirm that the power cord and all cables are connected firmly, as
described in “Connecting Peripheral Devices” on page 41.
❑
If you plugged the computer into a UPS, make sure the UPS is turned
on and working.
❑
If you are using an external display, check that it is plugged into a
power source and turned on. Check that the brightness and contrast
controls are adjusted correctly. See the manual that came with your
display for details.
❑
Moisture condensation may have occurred. Do not use the computer
for at least one hour and then turn on the computer.
My computer does not shut down
It is best to shut down your computer using the Shut Down command on
the Windows 98 Start menu. Using other methods, including those listed
here, may result in loss of unsaved data. If the Shut Down command does
not work properly, follow these steps:
❑
Restart the computer by pressing Ctrl + Alt + Delete twice. If this
does not work, slide the power switch forward and hold it for at least
four seconds, this turns off the power.
✍
When you reconnect devices, be sure to turn off the computer as described in “Shutting
Down Your Computer” on page 13. If you turn off the computer in other ways, it may result
in data loss.
