73
Getting Help
This section describes how to get help and support from Sony, as well as
troubleshooting tips for your computer.
About Sony’s Support Options
Sony provides several support options for your computer. When you
have questions about your computer and the pre-installed software,
check these places for answers:
❑
This guide
explains how to use your computer, connect peripheral
devices, use the utility programs, and perform basic computer tasks.
❑
The online help files
that accompany your pre-installed software
contain instructions on using the software.
❑
The
About Your Sony Notebook Computer
guide lists the pre-
installed software titles. This guide also includes a packing list and
technical specifications for your notebook computer. It is included
with your computer as an electronic document.
❑
The
Customer
Service Guide
gives you complete information on
communicating with VAIO Link Response Centre. Please also refer to
this guide to get extended guarantee conditions.
❑
The
VAIO Channel
offers on-line information about your notebook
computer and other Sony products that work with your computer. Just
click the VAIO Channel button on your Channel Bar to access the WWW.
❑
The
VAIO Link
:
If you have some problems with your computer, you
can contact VAIO Link by telephone, fax or e-mail (see your
Customer
Service Guide
and VAIO Space for phone numbers). Before calling
VAIO Link, try to solve the problem by reading your User Guide
(troubleshooting chapter) or the manuals and helpfiles of the
peripherals or software.
