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User Guide

How to Use

Troubleshooting

Hardware

Apps

Network / Internet

Backup / Recovery

Security

Peripheral Devices

List of Topics

Personal Computer

E Series

SVE14A3

Recovery

What should I do if my VAIO computer becomes unstable (Windows

starts)?

What should I do if my VAIO computer becomes unstable (Windows

does not start)?

What should I do if I cannot start/complete the recovery process?

What should I do if I cannot create Recovery Media?

How do I create Recovery Media?

What should I do if I cannot recover my VAIO computer from the

recovery area?

How can I restore my VAIO computer system to its factory default

settings?

How can I reinstall the original apps and drivers?

Go to Page Top

You might be looking for the following topics:

About the ASSIST Button
Recovering from the Recovery Area
Removing Recovery Content to Free up Disk Space
Refreshing Your VAIO Computer
About Recovery
Recovering from Recovery Media
Creating Recovery Media
Checking the Volume of the Recovery Area
Notes on Recovery
About the ASSIST Button

Go to Page Top

Back Back to Top

© 2013 Sony Corporation

201

Summary of Contents for SVE14A35CXH

Page 1: ... Use Troubleshooting List of Topics Personal Computer E Series SVE14A3 Use this manual if you encounter any problems or have any questions about your VAIO computer Read This First Go to Page Top 2013 Sony Corporation 1 ...

Page 2: ... Series SVE14A3 How to Use Select the item you want to check from the navigation pane on the left then the keyword from the right pane The list of topics relating to the keyword will be displayed If you cannot find the item In the List of Topics you can see headers for all of the topics in this user guide Enter the keyword in the search box at the top of each page Go to Page Top Back Back to Top 2...

Page 3: ...eft then the keyword from the right pane The list of FAQs relating to the keyword will be displayed Visit the VAIO support website that provides up to date information on your VAIO computer http esupport sony com US VAIO USA http www sony ca support Canada English http fr sony ca support Canada French http esupport sony com LA VAIO Latin American area http esupport sony com BR VAIO Brazil Go to Pa...

Page 4: ... How to Use Troubleshooting Personal Computer E Series SVE14A3 List of Topics Headers for all of the topics in this user guide will be displayed Select the item from the navigation pane on the left Go to Page Top Back Back to Top 2013 Sony Corporation 4 ...

Page 5: ...ightly different depending on the model or options you selected Apps The preinstalled apps may vary depending on the model or options you selected The apps described in this manual may not be preinstalled on your VAIO computer Supplied manuals The following manuals are supplied with your VAIO computer On screen documentation User Guide Introduction Version Welcome A preinstalled manual with limite...

Page 6: ... shall Sony Corporation be liable for any incidental consequential or special damages whether based on tort contract or otherwise arising out of or in connection with this manual the software or other information contained herein or the use thereof In the manual the TM or R marks are not specified Sony Corporation reserves the right to make any modification to this manual or the information contai...

Page 7: ... 2013 Sony Corporation 7 ...

Page 8: ...ons Settings Playback Backup Recovery Security Other Operations Notifications Troubleshooting List of Topics Personal Computer E Series SVE14A3 Windows 8 The Basics Display Menu Windows Help and Support Power Windows 8 Apps Internet Store Go to Page Top Back Back to Top 2013 Sony Corporation 8 ...

Page 9: ...Setup Network Internet Connections Settings Playback Backup Recovery Security Other Operations Notifications Troubleshooting List of Topics Personal Computer E Series SVE14A3 Parts Description VAIO computer Go to Page Top Back Back to Top 2013 Sony Corporation 9 ...

Page 10: ...t Connections Settings Playback Backup Recovery Security Other Operations Notifications Troubleshooting List of Topics Personal Computer E Series SVE14A3 Setup VAIO computer Memory module Power Windows 8 Battery Supplied items Go to Page Top Back Back to Top 2013 Sony Corporation 10 ...

Page 11: ...twork Internet Connections Settings Playback Backup Recovery Security Other Operations Notifications Troubleshooting List of Topics Personal Computer E Series SVE14A3 Network Internet Internet LAN Wi Fi Apps Store Go to Page Top Back Back to Top 2013 Sony Corporation 11 ...

Page 12: ...very Security Other Operations Notifications Troubleshooting List of Topics Personal Computer E Series SVE14A3 Connections CD DVD BD Display HDMI Internet LAN Wi Fi USB Power Battery Peripheral device Audio Optical digital output Microphone Speakers Headphones BLUETOOTH Go to Page Top Back Back to Top 2013 Sony Corporation 12 ...

Page 13: ...ity Other Operations Notifications Troubleshooting List of Topics Personal Computer E Series SVE14A3 Settings Audio Speakers Display VAIO computer Memory module Keyboard Button HDMI Touch pad Power Internet CD DVD BD BIOS Password Windows 8 Camera Service and support Security Peripheral device Optical digital output Back Back to Top 13 ...

Page 14: ...Microphone Menu Touch panel Recovery Go to Page Top 2013 Sony Corporation 14 ...

Page 15: ... Network Internet Connections Settings Playback Backup Recovery Security Other Operations Notifications Troubleshooting List of Topics Personal Computer E Series SVE14A3 Playback CD DVD BD HDMI Peripheral device Go to Page Top Back Back to Top 2013 Sony Corporation 15 ...

Page 16: ...ack Backup Recovery Security Other Operations Notifications Troubleshooting List of Topics Personal Computer E Series SVE14A3 Backup Recovery Recovery VAIO computer CD DVD BD BIOS Backup Built in storage device Partition Service and support Refresh Button Go to Page Top Back Back to Top 2013 Sony Corporation 16 ...

Page 17: ...ernet Connections Settings Playback Backup Recovery Security Other Operations Notifications Troubleshooting List of Topics Personal Computer E Series SVE14A3 Security Internet Password BIOS VAIO computer Service and support Go to Page Top Back Back to Top 2013 Sony Corporation 17 ...

Page 18: ...Operations Notifications Troubleshooting List of Topics Personal Computer E Series SVE14A3 Other Operations VAIO computer Memory module CD DVD BD Battery Windows Help and Support Touch pad Memory card Display Touch panel Power Windows 8 Built in storage device Partition USB Keyboard Camera Go to Page Top Back Back to Top 2013 Sony Corporation 18 ...

Page 19: ...overy Security Other Operations Notifications Troubleshooting List of Topics Personal Computer E Series SVE14A3 Notifications Read this first CD DVD BD Important notice VAIO computer Service and support Security Product registration Supplied items Care and maintenance Go to Page Top Back Back to Top 2013 Sony Corporation 19 ...

Page 20: ...Recovery Security Peripheral Devices List of Topics Personal Computer E Series SVE14A3 Hardware Power Battery Computer CD DVD BD Keyboard Touch pad Display Camera HDMI LAN Wi Fi Memory card BLUETOOTH USB Password BIOS Audio Microphone Software Go to Page Top Back Back to Top 20 ...

Page 21: ... 2013 Sony Corporation 21 ...

Page 22: ...e Troubleshooting Hardware Apps Network Internet Backup Recovery Security Peripheral Devices List of Topics Personal Computer E Series SVE14A3 Apps Display Software Go to Page Top Back Back to Top 2013 Sony Corporation 22 ...

Page 23: ...leshooting Hardware Apps Network Internet Backup Recovery Security Peripheral Devices List of Topics Personal Computer E Series SVE14A3 Network Internet LAN Wi Fi BLUETOOTH Go to Page Top Back Back to Top 2013 Sony Corporation 23 ...

Page 24: ... Troubleshooting Hardware Apps Network Internet Backup Recovery Security Peripheral Devices List of Topics Personal Computer E Series SVE14A3 Backup Recovery Recovery Go to Page Top Back Back to Top 2013 Sony Corporation 24 ...

Page 25: ...e Troubleshooting Hardware Apps Network Internet Backup Recovery Security Peripheral Devices List of Topics Personal Computer E Series SVE14A3 Security Password BIOS Go to Page Top Back Back to Top 2013 Sony Corporation 25 ...

Page 26: ...oubleshooting Hardware Apps Network Internet Backup Recovery Security Peripheral Devices List of Topics Personal Computer E Series SVE14A3 Peripheral Devices USB Printer Go to Page Top Back Back to Top 2013 Sony Corporation 26 ...

Page 27: ...p and Support Help and Support Opening Windows Help and Support Power Restarting Your VAIO Computer Shutting Down Your VAIO Computer Using Sleep Mode Entering Sleep Mode Shutting Down or Restarting Windows 8 Restarting Your VAIO Computer Shutting Down Your VAIO Computer Using Sleep Mode Apps Searching Starting Apps Settings or Files Switching Apps Viewing Running Apps Opening the App Menu Installi...

Page 28: ...g and Removing Memory Modules Power Shutting Down Your VAIO Computer Turning on Your VAIO Computer Charging the Battery Pack Connecting a Power Source Installing the Battery Pack Removing the Battery Pack Windows 8 Shutting Down Your VAIO Computer Battery Notes on Using the Battery Pack Charging the Battery Pack Installing the Battery Pack Removing the Battery Pack Supplied items Checking Supplied...

Page 29: ... Wireless LAN About the Internet Connection Services About the Wi Fi R Wireless LAN Standards Stopping Wi Fi R Wireless LAN Communications Disabling the Wi Fi R Wireless LAN Function Notes on Using the Wi Fi R Wireless LAN Function Starting Wi Fi R Wireless LAN Communications Apps Installing Apps from Windows Store Store Installing Apps from Windows Store Connections CD DVD BD Connecting an Extern...

Page 30: ... LAN Standards About the Network LAN Wi Fi About a Security Key for Wi Fi R Wireless LAN About the Internet Connection Services About the Wi Fi R Wireless LAN Standards Stopping Wi Fi R Wireless LAN Communications Disabling the Wi Fi R Wireless LAN Function Notes on Using the Wi Fi R Wireless LAN Function Starting Wi Fi R Wireless LAN Communications USB Charging a USB Device Connecting a USB Devic...

Page 31: ...nnecting External Speakers or Headphones BLUETOOTH About the BLUETOOTH R Function Communicating with Another BLUETOOTH R Device such as a Mouse Stopping BLUETOOTH R Communications About BLUETOOTH R Security Notes on Using the BLUETOOTH R Function Settings Audio Playing Powerful and High Quality Sound Using xLOUD Clear Phase Connecting a High Quality Digital Sound Output Device between Your VAIO Co...

Page 32: ...Booting Your VAIO Computer from External Devices Using VAIO Update Keeping Your VAIO Computer in Optimum Condition VAIO Care Updating Your VAIO Computer About the ASSIST Button Memory module Viewing the System Information Keyboard Changing the Keyboard Backlight Settings Keyboard backlight equipped models Changing the Button Assignment VAIO Button Button Changing the Button Assignment VAIO Button ...

Page 33: ...dows 8 Using Sleep Mode Camera Using the Built in Camera Built in camera equipped models Service and support Using VAIO Update Keeping Your VAIO Computer in Optimum Condition VAIO Care Updating Your VAIO Computer Security Updating Your VAIO Computer Peripheral device Connecting a High Quality Digital Sound Output Device between Your VAIO Computer and a TV Changing the Sound Output Device Notes on ...

Page 34: ...g Blu ray 3D TM Disc Media on a 3D TV Blu ray Disc TM Drive equipped models Peripheral device Playing Blu ray 3D TM Disc Media on a 3D TV Blu ray Disc TM Drive equipped models Backup Recovery Recovery Recovering from the Recovery Area Removing Recovery Content to Free up Disk Space Refreshing Your VAIO Computer About Recovery Recovering from Recovery Media Creating Recovery Media Checking the Volu...

Page 35: ...g Partitions Creating Other Drives Modifying Partitions Service and support Keeping Your VAIO Computer in Optimum Condition VAIO Care Refresh Refreshing Your VAIO Computer About Recovery Button About the ASSIST Button Security Internet Using the Antivirus App for Your VAIO Computer Launching the Web Browser WEB Button WEB Button equipped models Password Creating Changing Removing Your Windows Pass...

Page 36: ... the Battery Pack Changing the Rapid Wake Sleep Mode Settings Windows Opening Windows Help and Support Help and Support Opening Windows Help and Support Touch pad Using the Touch Pad Memory card Notes on Using SD Memory Cards Inserting SD Memory Cards Notes on Using Memory Stick Formatting Memory Stick About Memory Stick Compatible Memory Stick Inserting Memory Stick Removing Memory Stick Removing...

Page 37: ... device Creating Partitions Creating Other Drives Modifying Partitions Partition Creating Partitions Creating Other Drives Modifying Partitions USB Charging a USB Device Connecting a USB Device Keyboard Entering Characters with Touch Screen Operations Touch screen equipped models Combinations and Functions with the Fn Key Camera Using the Built in Camera Built in camera equipped models Notes on th...

Page 38: ...onment Updating Your VAIO Computer Checking Supplied Items Service and support Solving Common Problems with Your VAIO Computer Updating Your VAIO Computer About Online Support Website Security Updating Your VAIO Computer Product registration About Online Support Website Supplied items Checking Supplied Items Care and maintenance Cleaning Your VAIO computer LCD screen Go to Page Top 2013 Sony Corpo...

Page 39: ...hy is my VAIO computer running slowly and the CPU clock frequency low while the computer is running on battery power What should I do if a message appears indicating that the battery pack is incompatible or has been incorrectly installed after which my VAIO computer enters Hibernate mode Why cannot I fully charge my battery pack Computer Why is my VAIO computer running slowly and the CPU clock fre...

Page 40: ...video camcorder What should I do if no image is displayed on my external display or TV screen Camera What should I do if captured images contain dropped frames and audio interruptions What should I do if captured images flicker Why does the viewfinder show no images or poor quality images Why are captured images poor in quality Why is the video input from the built in camera suspended momentarily ...

Page 41: ...th What should I do if the BLUETOOTH R icon is not displayed in the desktop notification area USB What should I do if I cannot charge the device connected to the USB port that supports USB charging Password What should I do if I forget the power on password to start my VAIO computer What should I do if the Enter Onetime Password message appears and Windows does not start after I enter a wrong powe...

Page 42: ...or security key for the access point What should I do if I cannot connect my VAIO computer to an access point or the Internet Wi Fi What should I do if I cannot use the Wi Fi R Wireless LAN function How can I find the physical address MAC address of the built in wireless network interface of my VAIO computer What should I do if I cannot play back movies or audio tracks received via Wi Fi R Wireles...

Page 43: ...original apps and drivers Security Password What should I do if I forget the power on password to start my VAIO computer What should I do if the Enter Onetime Password message appears and Windows does not start after I enter a wrong power on password three times consecutively What should I do if I forget the Windows password BIOS What should I do if I forget the power on password to start my VAIO ...

Page 44: ...cal question about your VAIO computer launch VAIO Care first which offers you various options to help you solve the problem See Keeping Your VAIO Computer in Optimum Condition VAIO Care for more information When you contact VAIO support you may be asked for the serial number and the model number of your VAIO computer The serial number is a 15 digit number that can be found in the VAIO Care window ...

Page 45: ...ata rescue and any repair service you might need http www sony com store Environmental sustainability For Sony s environmental initiatives and recycling of your products visit our sustainability site http www sony com green Hint You can find a link to register your computer online in VAIO Care To start VAIO Care see Searching Starting Apps Settings or Files Go to Page Top Related Topic Read This F...

Page 46: ... Guide with detailed information on your VAIO computer Once the User Guide is updated to the complete version you can access it anytime even if you are offline With the complete version of the User Guide you can view information about Parts description Feature and operating instructions Precautions Troubleshooting information Windows 8 basic operations To get the complete version of the User Guide...

Page 47: ...the Internet before updating to the complete version of the User Guide Before connecting to the Internet Before using the Internet you will need to sign up with an Internet Service Provider ISP and set up devices required for connecting your VAIO computer to the Internet The following types of Internet connection services may be available from your ISP Fiber to the Home FTTH Digital Subscriber Lin...

Page 48: ...mation from your Internet Service Provider ISP or the manuals that came with your network devices Updating Your VAIO Computer Be sure to update your VAIO computer to enhance the computer s efficiency security and functionality Note Your VAIO computer must be connected to the Internet to download the updates To use Windows Update Windows Update enables you to make your VAIO computer more stable 1 O...

Page 49: ... VAIO computer to keep it running at optimum level Start VAIO Care whenever a problem arises VAIO Care will provide appropriate measures and support information to solve the problem To start VAIO Care Press the ASSIST button while your VAIO computer is on Below is an example of a screenshot in English Design and content of the screen are subject to change Hint Alternatively search for VAIO Care on...

Page 50: ...ze the Start screen by adding and rearranging tiles Mouse operation Click a tile to start an app and personalize the Start screen by adding and rearranging tiles 2 Charms Search for apps and files share content play content on other devices or print and set up your VAIO computer To open the Start screen Touch operation Open the charms then tap the Start charm Mouse operation Open the charms then c...

Page 51: ...rching Starting Apps Settings or Files 1 Open the charms and select the Search charm 2 Select Apps Settings or Files 3 Enter a keyword e g Control Panel in the search box 4 Select your desired app setting or file Viewing Running Apps Touch operation Swipe in from the left edge until a small app icon appears Then drag the icon back towards the left edge Mouse operation 51 ...

Page 52: ...p icon and swipe in from the left edge Mouse operation Display currently running apps and drag your desired app icon from the left edge to the center Opening the Apps Menu Many apps have app menus that you can use to control your app Follow the instructions below to open the app menu Hint Open the app menu when an app is displayed on the computer screen App commands vary depending on the app that ...

Page 53: ...ing Apps You can close currently running apps by following the instruction below Hint The app window becomes smaller in the bottom of the screen Drag the window to the bottom center edge Touch operation 1 When an app is open point to the top center of the screen 2 Drag the app to the bottom of the screen until the app disappears from the screen 53 ...

Page 54: ...ws Store You also need to sign in with a Microsoft account On how to create and what you can do with the Microsoft account refer to Windows Help and Support 1 Open the Start screen select the Store tile and then find an app to install 2 Select your desired app 3 Follow the on screen instructions to download and install the app Opening Windows Help and Support You can open Windows Help and Support ...

Page 55: ...or registered trademarks of Sony Corporation or any of its affiliates Windows and the Windows logo are either registered trademarks or trademarks of Microsoft Corporation in the United States and or other countries Wi Fi is a trademark or registered trademark of Wi Fi Alliance All other names of system products and services are trademarks of their respective owners In the manual the TM or R marks ...

Page 56: ...ing List of Topics Print Personal Computer E Series SVE14A3 Opening Windows Help and Support You can open Windows Help and Support by following these steps 1 Open the charms and select the Search charm See Opening the Charms to open the charms 2 Select Apps 3 Enter Help and Support in the search box 4 Select Help and Support Go to Page Top Back Back to Top 2013 Sony Corporation 56 ...

Page 57: ...videos are not displayed on the computer screen What should I do if videos are not displayed smoothly What should I do if no image is displayed on my TV screen or external display connected to the HDMI output port How do I change the LCD brightness Why does the viewfinder show no images or poor quality images What should I do if 3D images are not displayed on my 3D TV connected to the HDMI output ...

Page 58: ...esktop from a tile just like an app Open the desktop by following the instruction below Opening the Charms You can open the charms to search for apps and files share content play content on other devices or print and set up your VAIO computer About the Start Screen and Menu You can add shortcuts to apps the desktop and websites that you use the most Opening Control Panel You can open Control Panel...

Page 59: ...ettings Playback Backup Recovery Security Other Operations Notifications Troubleshooting List of Topics Personal Computer E Series SVE14A3 Windows Opening Windows Help and Support You can open Windows Help and Support by following these steps Go to Page Top Back Back to Top 2013 Sony Corporation 59 ...

Page 60: ...gs Playback Backup Recovery Security Other Operations Notifications Troubleshooting List of Topics Personal Computer E Series SVE14A3 Help and Support Opening Windows Help and Support You can open Windows Help and Support by following these steps Go to Page Top Back Back to Top 2013 Sony Corporation 60 ...

Page 61: ...Mode Shutting Down or Restarting You can place your VAIO computer into Sleep mode or shut down restart the computer by following these steps Go to Page Top You might be looking for the following topics What should I do if my VAIO computer does not turn on the power indicator light does not turn on in green What should I do if my VAIO computer does not enter Hibernate mode Why does my VAIO computer...

Page 62: ...settings or installing an app on your VAIO computer you may be required to restart the computer Shutting Down Your VAIO Computer Properly shut down your VAIO computer to avoid losing unsaved data Using Sleep Mode In Sleep mode all unnecessary devices of your VAIO computer are turned off though some devices stay on to retain the computer s state including data you are working on Sleep mode is usefu...

Page 63: ...hing Apps You can switch between apps that are currently running Viewing Running Apps You can view running apps by displaying the list on the Start screen Opening the App Menu Many apps have app menus that you can use to control your app Follow the instructions below to open the app menu Installing Apps from Windows Store You can install apps from Windows Store Closing Apps You can close currently...

Page 64: ...nections Settings Playback Backup Recovery Security Other Operations Notifications Troubleshooting List of Topics Personal Computer E Series SVE14A3 Internet Installing Apps from Windows Store You can install apps from Windows Store Go to Page Top Back Back to Top 2013 Sony Corporation 64 ...

Page 65: ...Security Other Operations Notifications Troubleshooting List of Topics Personal Computer E Series SVE14A3 Store Installing Apps from Windows Store You can install apps from Windows Store Switching User Accounts You can switch to another user account by following these steps Go to Page Top Back Back to Top 2013 Sony Corporation 65 ...

Page 66: ... E Series SVE14A3 VAIO computer Parts and Controls on the Front Describes the features on the front of the VAIO computer such as buttons and indicator lights Parts and Controls on the Sides Describes the features on the sides of the VAIO computer such as connection ports Parts and Controls on the Bottom Describes the features on the bottom of the VAIO computer Go to Page Top Back Back to Top 2013 ...

Page 67: ...speed or improve performance when running programs simultaneously increase the amount of memory by installing optional memory modules Notes on Adding and Removing Memory Modules Before adding or removing memory modules read the following precautions thoroughly Setting Up an Appropriate Work Environment This topic describes where to or not to place your VAIO computer and ergonomic instructions Chec...

Page 68: ... Series SVE14A3 Memory module Adding and Removing Memory Modules If you want to increase your computer s speed or improve performance when running programs simultaneously increase the amount of memory by installing optional memory modules Notes on Adding and Removing Memory Modules Before adding or removing memory modules read the following precautions thoroughly Go to Page Top Back Back to Top 20...

Page 69: ...nto the battery compartment of your VAIO computer Removing the Battery Pack Remove the battery pack from the battery compartment of your VAIO computer Go to Page Top You might be looking for the following topics What should I do if my VAIO computer does not turn on the power indicator light does not turn on in green What should I do if my VAIO computer does not enter Hibernate mode Why does my VAI...

Page 70: ...ings Playback Backup Recovery Security Other Operations Notifications Troubleshooting List of Topics Personal Computer E Series SVE14A3 Windows 8 Shutting Down Your VAIO Computer Properly shut down your VAIO computer to avoid losing unsaved data Go to Page Top Back Back to Top 2013 Sony Corporation 70 ...

Page 71: ...harging time may vary depending on operating conditions Installing the Battery Pack Install the battery pack into the battery compartment of your VAIO computer Removing the Battery Pack Remove the battery pack from the battery compartment of your VAIO computer Go to Page Top You might be looking for the following topics Why is my VAIO computer running slowly and the CPU clock frequency low while t...

Page 72: ...tions Settings Playback Backup Recovery Security Other Operations Notifications Troubleshooting List of Topics Personal Computer E Series SVE14A3 Supplied items Checking Supplied Items Check all items packed with the product before use Go to Page Top Back Back to Top 2013 Sony Corporation 72 ...

Page 73: ...t you need to sign up with an Internet Service Provider ISP and set up devices required for connecting your VAIO computer to the Internet Launching the Web Browser WEB Button WEB Button equipped models By pressing the WEB button you can launch the default web browser About the Wi Fi R Wireless LAN Standards Wi Fi allows your VAIO computer to connect to a network through a wireless connection Stopp...

Page 74: ...About the Network LAN The network LAN enables you to connect your VAIO computer to the Internet and transfer data between the computer and other devices Go to Page Top 2013 Sony Corporation 74 ...

Page 75: ...O computer to the Internet and transfer data between the computer and other devices Go to Page Top You might be looking for the following topics What should I do if I cannot use the Wi Fi R Wireless LAN function How can I find the physical address MAC address of the built in wireless network interface of my VAIO computer What should I do if I cannot play back movies or audio tracks received via Wi...

Page 76: ... or the Internet Go to Page Top 2013 Sony Corporation 76 ...

Page 77: ...ion by following these steps Notes on Using the Wi Fi R Wireless LAN Function Before using the Wi Fi function read the following precautions for correct use Starting Wi Fi R Wireless LAN Communications You can establish Wi Fi communications between your VAIO computer and an access point not supplied Go to Page Top You might be looking for the following topics What should I do if I cannot use the W...

Page 78: ...eless LAN or their playback is interrupted Why is the data transfer speed slow What should I do if I do not know the SSID or security key for the access point What should I do if I cannot connect my VAIO computer to an access point or the Internet Go to Page Top 2013 Sony Corporation 78 ...

Page 79: ...onnections Settings Playback Backup Recovery Security Other Operations Notifications Troubleshooting List of Topics Personal Computer E Series SVE14A3 Apps Installing Apps from Windows Store You can install apps from Windows Store Go to Page Top Back Back to Top 2013 Sony Corporation 79 ...

Page 80: ...nnections Settings Playback Backup Recovery Security Other Operations Notifications Troubleshooting List of Topics Personal Computer E Series SVE14A3 Store Installing Apps from Windows Store You can install apps from Windows Store Go to Page Top Back Back to Top 2013 Sony Corporation 80 ...

Page 81: ... Connect an external disc drive or hard disk drive to a USB port on your VAIO computer Go to Page Top You might be looking for the following topics Why does it take time to write data to DVD writable media What should I do if I cannot play a disc or dropped frames and or sound interruptions occur during playback Why can t I write data to a disc What should I do if I cannot remove the disc from the...

Page 82: ...an External Display or Projector You can connect an external display such as a computer display or a projector to your VAIO computer with a display cable not supplied Using the Multiple Monitors Function The Multiple Monitors function allows you to distribute portions of your desktop across separate displays Go to Page Top You might be looking for the following topics What should I do if captured ...

Page 83: ...ed with the AVCHD digital video camcorder What should I do if no image is displayed on my external display or TV screen Why do sound interruptions and or dropped frames occur when I play high definition videos such as those recorded with the AVCHD digital video camcorder Go to Page Top 2013 Sony Corporation 83 ...

Page 84: ...e displayed on an external display such as a TV connected to the computer with an HDMI cable not supplied Connecting a TV with an HDMI Input Port You can connect a TV with an HDMI input port to your VAIO computer with an HDMI cable not supplied Go to Page Top You might be looking for the following topics What should I do if no image is displayed on my TV screen or external display connected to the...

Page 85: ... to the Internet Launching the Web Browser WEB Button WEB Button equipped models By pressing the WEB button you can launch the default web browser About the Wi Fi R Wireless LAN Standards Wi Fi allows your VAIO computer to connect to a network through a wireless connection Stopping Wi Fi R Wireless LAN Communications You can stop Wi Fi communications by following these steps Disabling the Wi Fi R ...

Page 86: ...O computer to the Internet and transfer data between the computer and other devices Go to Page Top You might be looking for the following topics What should I do if I cannot use the Wi Fi R Wireless LAN function How can I find the physical address MAC address of the built in wireless network interface of my VAIO computer What should I do if I cannot play back movies or audio tracks received via Wi...

Page 87: ... or the Internet Go to Page Top 2013 Sony Corporation 87 ...

Page 88: ...ion by following these steps Notes on Using the Wi Fi R Wireless LAN Function Before using the Wi Fi function read the following precautions for correct use Starting Wi Fi R Wireless LAN Communications You can establish Wi Fi communications between your VAIO computer and an access point not supplied Go to Page Top You might be looking for the following topics What should I do if I cannot use the W...

Page 89: ...eless LAN or their playback is interrupted Why is the data transfer speed slow What should I do if I do not know the SSID or security key for the access point What should I do if I cannot connect my VAIO computer to an access point or the Internet Go to Page Top 2013 Sony Corporation 89 ...

Page 90: ... mode or Sleep mode by enabling the USB charging settings Connecting a USB Device You can connect a Universal Serial Bus USB device such as a mouse floppy disk drive speaker or printer to your VAIO computer Go to Page Top You might be looking for the following topics What should I do if I cannot charge the device connected to the USB port that supports USB charging What should I do if my VAIO comp...

Page 91: ...e following topics What should I do if my VAIO computer does not turn on the power indicator light does not turn on in green What should I do if my VAIO computer does not enter Hibernate mode Why does my VAIO computer automatically turn off What should I do if I cannot turn off my VAIO computer What should I do if the power indicator light turns on in green when I press the power button but the sc...

Page 92: ...Removing the Battery Pack Remove the battery pack from the battery compartment of your VAIO computer Go to Page Top You might be looking for the following topics Why is my VAIO computer running slowly and the CPU clock frequency low while the computer is running on battery power What should I do if a message appears indicating that the battery pack is incompatible or has been incorrectly installed...

Page 93: ...ce If there is no sound coming from an external device connected to your VAIO computer you need to change the device for sound output Notes on the LCD screen Read the following precautions for correct use of the LCD screen Connecting a TV with an HDMI Input Port You can connect a TV with an HDMI input port to your VAIO computer with an HDMI cable not supplied Selecting Display Modes You can switch...

Page 94: ...c Connecting External Speakers or Headphones You can connect external sound output devices such as speakers or headphones to your VAIO computer Changing the Sound Output Device If there is no sound coming from an external device connected to your VAIO computer you need to change the device for sound output Go to Page Top You might be looking for the following topics What should I do if I hear micr...

Page 95: ...ooting List of Topics Personal Computer E Series SVE14A3 Optical digital output Connecting a High Quality Digital Sound Output Device between Your VAIO Computer and a TV You can connect a high quality home theater receiver or other surround sound decoder devices between your VAIO computer and a TV using an HDMI connection Go to Page Top Back Back to Top 2013 Sony Corporation 95 ...

Page 96: ...ies SVE14A3 Microphone Connecting an External Microphone Microphone jack equipped models You can connect an external microphone to your VAIO computer and enjoy voice chat etc Go to Page Top You might be looking for the following topics What should I do if I hear microphone feedback from speakers when using my microphone What should I do if my microphone does not work Go to Page Top Back Back to To...

Page 97: ...Recovery Security Other Operations Notifications Troubleshooting List of Topics Personal Computer E Series SVE14A3 Speakers Connecting External Speakers or Headphones You can connect external sound output devices such as speakers or headphones to your VAIO computer Go to Page Top Back Back to Top 2013 Sony Corporation 97 ...

Page 98: ...ecovery Security Other Operations Notifications Troubleshooting List of Topics Personal Computer E Series SVE14A3 Headphones Connecting External Speakers or Headphones You can connect external sound output devices such as speakers or headphones to your VAIO computer Go to Page Top Back Back to Top 2013 Sony Corporation 98 ...

Page 99: ...OOTH function read the following precautions for correct use Go to Page Top You might be looking for the following topics Why can t I use BLUETOOTH R devices when I switch users What should I do if other BLUETOOTH R devices cannot connect to my VAIO computer What should I do if I cannot use the BLUETOOTH R function Why cannot I use the BLUETOOTH R function when I sign in to my VAIO computer as a u...

Page 100: ...communicate with What should I do if the BLUETOOTH R icon is not displayed in the desktop notification area Go to Page Top 2013 Sony Corporation 100 ...

Page 101: ... level of the microphone Adjusting the Speakers Volume You can change the volume level of the speakers and headphones Adjusting the Volume in Windows You can adjust the volume on each device and app from Control Panel Changing the Sound Output Device If there is no sound coming from an external device connected to your VAIO computer you need to change the device for sound output Go to Page Top You...

Page 102: ...ting List of Topics Personal Computer E Series SVE14A3 Speakers Playing Powerful and High Quality Sound Using xLOUD Clear Phase With xLOUD Clear Phase you can enjoy high quality sound which is not only powerful but natural and clear Adjusting the Speakers Volume You can change the volume level of the speakers and headphones Go to Page Top Back Back to Top 2013 Sony Corporation 102 ...

Page 103: ...rt You can connect a TV with an HDMI input port to your VAIO computer with an HDMI cable not supplied Changing the Resolution Size of the Screen Image You can change the screen resolution to adjust the size of the characters and images on the computer screen Selecting Display Modes You can switch the display output between the computer screen and an external display connected to your VAIO computer...

Page 104: ...screen What should I do if videos are not displayed smoothly What should I do if no image is displayed on my TV screen or external display connected to the HDMI output port How do I change the LCD brightness Why does the viewfinder show no images or poor quality images What should I do if 3D images are not displayed on my 3D TV connected to the HDMI output port when I play Blu ray 3D TM media What...

Page 105: ...s an optical disc drive a USB floppy disk drive or a USB flash drive by using the BIOS function Using VAIO Update VAIO Update provides a service that informs you of available update information such as important notices or update programs to keep your VAIO computer up to date Keeping Your VAIO Computer in Optimum Condition VAIO Care With VAIO Care you can perform the following operations to keep y...

Page 106: ...ettings Playback Backup Recovery Security Other Operations Notifications Troubleshooting List of Topics Personal Computer E Series SVE14A3 Memory module Viewing the System Information You can view the system information of your VAIO computer Go to Page Top Back Back to Top 2013 Sony Corporation 106 ...

Page 107: ... turn on and off the keyboard backlight by changing the keyboard backlight settings Changing the Button Assignment VAIO Button You can change the current task assigned to the VAIO button Go to Page Top You might be looking for the following topics What should I do if the pointer does not move What should I do if my keyboard configuration is wrong What should I do if my VAIO computer screen freezes...

Page 108: ...g List of Topics Personal Computer E Series SVE14A3 Button Changing the Button Assignment VAIO Button You can change the current task assigned to the VAIO button About the ASSIST Button Press the ASSIST button to perform regular maintenance of your VAIO computer or to solve problems you might encounter when using the computer Go to Page Top Back Back to Top 2013 Sony Corporation 108 ...

Page 109: ... displayed on an external display such as a TV connected to the computer with an HDMI cable not supplied Connecting a TV with an HDMI Input Port You can connect a TV with an HDMI input port to your VAIO computer with an HDMI cable not supplied Go to Page Top You might be looking for the following topics What should I do if no image is displayed on my TV screen or external display connected to the ...

Page 110: ... Disabling the Gesture Function You can enable disable the gesture function of the touch pad on your VAIO computer Disabling the Tapping Function on the Touch Pad You can disable the tapping function to avoid unintentional clicks caused by a light touch on the touch pad during the keyboard operations Go to Page Top You might be looking for the following topics What should I do if the pointer does ...

Page 111: ... the Performance Settings Dynamic Hybrid Graphics System installed models This topic explains the performance settings Changing the Graphics Performance Settings You can manually change the graphics performance settings Go to Page Top You might be looking for the following topics What should I do if my VAIO computer does not turn on the power indicator light does not turn on in green What should I...

Page 112: ... 2013 Sony Corporation 112 ...

Page 113: ... Backup Recovery Security Other Operations Notifications Troubleshooting List of Topics Personal Computer E Series SVE14A3 Internet Using the Antivirus App for Your VAIO Computer Protect your VAIO computer against computer viruses by using the antivirus app Go to Page Top Back Back to Top 2013 Sony Corporation 113 ...

Page 114: ...mputer from external devices such as an optical disc drive a USB floppy disk drive or a USB flash drive by using the BIOS function Go to Page Top You might be looking for the following topics Why does it take time to write data to DVD writable media What should I do if I cannot play a disc or dropped frames and or sound interruptions occur during playback Why can t I write data to a disc What shou...

Page 115: ...computer using the BIOS function Entry of the power on password will be prompted after the VAIO logo appears to start the computer Removing the Power on Password If power on password input for booting up your VAIO computer is no longer necessary follow these steps to remove the machine password and user password About the ASSIST Button Press the ASSIST button to perform regular maintenance of your...

Page 116: ...go appears to start the computer Removing the Power on Password If power on password input for booting up your VAIO computer is no longer necessary follow these steps to remove the machine password and user password Go to Page Top You might be looking for the following topics What should I do if I forget the power on password to start my VAIO computer What should I do if the Enter Onetime Password...

Page 117: ...ubleshooting List of Topics Personal Computer E Series SVE14A3 Windows 8 Using Sleep Mode In Sleep mode all unnecessary devices of your VAIO computer are turned off though some devices stay on to retain the computer s state including data you are working on Sleep mode is useful when you take a short rest for example Go to Page Top Back Back to Top 2013 Sony Corporation 117 ...

Page 118: ...an make a video call through the Internet using the built in camera and communication apps Go to Page Top You might be looking for the following topics What should I do if captured images contain dropped frames and audio interruptions What should I do if captured images flicker Why does the viewfinder show no images or poor quality images Why are captured images poor in quality Why is the video in...

Page 119: ...hat informs you of available update information such as important notices or update programs to keep your VAIO computer up to date Keeping Your VAIO Computer in Optimum Condition VAIO Care With VAIO Care you can perform the following operations to keep your VAIO computer running at an optimum level Updating Your VAIO Computer Be sure to update your VAIO computer by installing the following apps to...

Page 120: ...ery Security Other Operations Notifications Troubleshooting List of Topics Personal Computer E Series SVE14A3 Security Updating Your VAIO Computer Be sure to update your VAIO computer by installing the following apps to enhance its efficiency security and functionality Go to Page Top Back Back to Top 2013 Sony Corporation 120 ...

Page 121: ...O computer you need to change the device for sound output Notes on the LCD screen Read the following precautions for correct use of the LCD screen Connecting a TV with an HDMI Input Port You can connect a TV with an HDMI input port to your VAIO computer with an HDMI cable not supplied Selecting Display Modes You can switch the display output between the computer screen and an external display conn...

Page 122: ...ooting List of Topics Personal Computer E Series SVE14A3 Optical digital output Connecting a High Quality Digital Sound Output Device between Your VAIO Computer and a TV You can connect a high quality home theater receiver or other surround sound decoder devices between your VAIO computer and a TV using an HDMI connection Go to Page Top Back Back to Top 2013 Sony Corporation 122 ...

Page 123: ... of Topics Personal Computer E Series SVE14A3 Microphone Adjusting the Microphone Volume You can adjust the volume level of the microphone Go to Page Top You might be looking for the following topics What should I do if I hear microphone feedback from speakers when using my microphone What should I do if my microphone does not work Go to Page Top Back Back to Top 2013 Sony Corporation 123 ...

Page 124: ...onnections Settings Playback Backup Recovery Security Other Operations Notifications Troubleshooting List of Topics Personal Computer E Series SVE14A3 Menu Opening Control Panel You can open Control Panel by following these steps Go to Page Top Back Back to Top 2013 Sony Corporation 124 ...

Page 125: ...ouch screen equipped models You can tap the touch screen or make a simple motion with your fingers to operate your VAIO computer Enlarging the Text Size DPI Touch screen equipped models Changing the DPI to enlarge the text and icon size enables you to operate the touch screen easier Notes on Using the Touch Screen Touch screen equipped models Before using the touch screen read the following precau...

Page 126: ...Go to Page Top You might be looking for the following topics What should I do if my VAIO computer becomes unstable Windows starts What should I do if my VAIO computer becomes unstable Windows does not start What should I do if I cannot start complete the recovery process What should I do if I cannot create Recovery Media How do I create Recovery Media What should I do if I cannot recover my VAIO c...

Page 127: ...indicating playable regions of DVD media Playing Blu ray 3D TM Disc Media on a 3D TV Blu ray Disc TM Drive equipped models If your VAIO computer or a docking station supplied or optional is equipped with the Blu ray Disc Drive and the 3D graphics controller you can play Blu ray 3D Disc media and view 3D images on a 3D capable display such as a 3D TV by connecting the display to the computer or the...

Page 128: ... is equipped with the Blu ray Disc Drive and the 3D graphics controller you can play Blu ray 3D Disc media and view 3D images on a 3D capable display such as a 3D TV by connecting the display to the computer or the docking station Go to Page Top You might be looking for the following topics What should I do if no image is displayed on my TV screen or external display connected to the HDMI output p...

Page 129: ...ral device Playing Blu ray 3D TM Disc Media on a 3D TV Blu ray Disc TM Drive equipped models If your VAIO computer or a docking station supplied or optional is equipped with the Blu ray Disc Drive and the 3D graphics controller you can play Blu ray 3D Disc media and view 3D images on a 3D capable display such as a 3D TV by connecting the display to the computer or the docking station Go to Page To...

Page 130: ...able it is recommended that you use the refresh function provided by Windows Refresh the computer by following these steps About Recovery Recovery is the process of restoring the built in storage device back to its original factory condition Refresh is the process of reinstalling the operating system with the main settings and personal data retained Recovering from Recovery Media If the recovery a...

Page 131: ...I cannot start complete the recovery process What should I do if I cannot create Recovery Media How do I create Recovery Media What should I do if I cannot recover my VAIO computer from the recovery area How can I restore my VAIO computer system to its factory default settings How can I reinstall the original apps and drivers Go to Page Top 2013 Sony Corporation 131 ...

Page 132: ...omputer from external devices such as an optical disc drive a USB floppy disk drive or a USB flash drive by using the BIOS function Keeping Your VAIO Computer in Optimum Condition VAIO Care With VAIO Care you can perform the following operations to keep your VAIO computer running at an optimum level About the ASSIST Button Press the ASSIST button to perform regular maintenance of your VAIO compute...

Page 133: ...mputer from external devices such as an optical disc drive a USB floppy disk drive or a USB flash drive by using the BIOS function Go to Page Top You might be looking for the following topics Why does it take time to write data to DVD writable media What should I do if I cannot play a disc or dropped frames and or sound interruptions occur during playback Why can t I write data to a disc What shou...

Page 134: ...es such as an optical disc drive a USB floppy disk drive or a USB flash drive by using the BIOS function About the ASSIST Button Press the ASSIST button to perform regular maintenance of your VAIO computer or to solve problems you might encounter when using the computer Go to Page Top You might be looking for the following topics What should I do if I forget the power on password to start my VAIO ...

Page 135: ...a with VAIO Care Rescue Mode Recover or maintain your system Restoring System Files Using the Restore Point when You cannot Start Windows When you cannot start Windows follow these steps to restore computer system files About Backup The backup process creates a backup copy of your data stored on the built in storage device and saves it to another location About Types of Backup You can use the Wind...

Page 136: ... If your VAIO computer includes a solid state drive SSD you might want to minimize the recovery area by removing such data to free up disk space on the C drive or the last drive in your drive list for example D drive Creating Other Drives Modifying Partitions Partitions are divided areas on your built in storage device Dividing the built in storage device into more than one partition may have vari...

Page 137: ...omputer E Series SVE14A3 Partition Creating Partitions This topic describes how to create partitions Creating Other Drives Modifying Partitions Partitions are divided areas on your built in storage device Dividing the built in storage device into more than one partition may have various advantages such as separating the system files from your data files Go to Page Top Back Back to Top 2013 Sony Co...

Page 138: ...ther Operations Notifications Troubleshooting List of Topics Personal Computer E Series SVE14A3 Service and support Keeping Your VAIO Computer in Optimum Condition VAIO Care With VAIO Care you can perform the following operations to keep your VAIO computer running at an optimum level Go to Page Top Back Back to Top 2013 Sony Corporation 138 ...

Page 139: ... VAIO Computer If your VAIO computer has become unstable it is recommended that you use the refresh function provided by Windows Refresh the computer by following these steps About Recovery Recovery is the process of restoring the built in storage device back to its original factory condition Refresh is the process of reinstalling the operating system with the main settings and personal data retai...

Page 140: ...curity Other Operations Notifications Troubleshooting List of Topics Personal Computer E Series SVE14A3 Button About the ASSIST Button Press the ASSIST button to perform regular maintenance of your VAIO computer or to solve problems you might encounter when using the computer Go to Page Top Back Back to Top 2013 Sony Corporation 140 ...

Page 141: ...hooting List of Topics Personal Computer E Series SVE14A3 Internet Using the Antivirus App for Your VAIO Computer Protect your VAIO computer against computer viruses by using the antivirus app Launching the Web Browser WEB Button WEB Button equipped models By pressing the WEB button you can launch the default web browser Go to Page Top Back Back to Top 2013 Sony Corporation 141 ...

Page 142: ...go appears to start the computer Removing the Power on Password If power on password input for booting up your VAIO computer is no longer necessary follow these steps to remove the machine password and user password Go to Page Top You might be looking for the following topics What should I do if I forget the power on password to start my VAIO computer What should I do if the Enter Onetime Password...

Page 143: ...BIOS function Entry of the power on password will be prompted after the VAIO logo appears to start the computer Removing the Power on Password If power on password input for booting up your VAIO computer is no longer necessary follow these steps to remove the machine password and user password Go to Page Top You might be looking for the following topics What should I do if I forget the power on pa...

Page 144: ...SVE14A3 VAIO computer Using VAIO Update VAIO Update provides a service that informs you of available update information such as important notices or update programs to keep your VAIO computer up to date Keeping Your VAIO Computer in Optimum Condition VAIO Care With VAIO Care you can perform the following operations to keep your VAIO computer running at an optimum level Go to Page Top Back Back to ...

Page 145: ...14A3 Service and support Using VAIO Update VAIO Update provides a service that informs you of available update information such as important notices or update programs to keep your VAIO computer up to date Keeping Your VAIO Computer in Optimum Condition VAIO Care With VAIO Care you can perform the following operations to keep your VAIO computer running at an optimum level Go to Page Top Back Back ...

Page 146: ...Series SVE14A3 VAIO computer Adding and Removing Memory Modules If you want to increase your computer s speed or improve performance when running programs simultaneously increase the amount of memory by installing optional memory modules Notes on Adding and Removing Memory Modules Before adding or removing memory modules read the following precautions thoroughly Go to Page Top Back Back to Top 201...

Page 147: ...Series SVE14A3 Memory module Adding and Removing Memory Modules If you want to increase your computer s speed or improve performance when running programs simultaneously increase the amount of memory by installing optional memory modules Notes on Adding and Removing Memory Modules Before adding or removing memory modules read the following precautions thoroughly Go to Page Top Back Back to Top 201...

Page 148: ...isc drive equipped models Insert remove a disc to from your VAIO computer that is turned on Go to Page Top You might be looking for the following topics Why does it take time to write data to DVD writable media What should I do if I cannot play a disc or dropped frames and or sound interruptions occur during playback Why can t I write data to a disc What should I do if I cannot remove the disc fro...

Page 149: ...our VAIO computer is running on battery power you can extend the battery life using the following methods Charging the Battery Pack The battery pack can be charged even while you are using your VAIO computer when the computer is connected to a power source The charging time may vary depending on operating conditions Changing the Rapid Wake Sleep Mode Settings You can change the Rapid Wake settings...

Page 150: ...ttings Playback Backup Recovery Security Other Operations Notifications Troubleshooting List of Topics Personal Computer E Series SVE14A3 Windows Opening Windows Help and Support You can open Windows Help and Support by following these steps Go to Page Top Back Back to Top 2013 Sony Corporation 150 ...

Page 151: ...gs Playback Backup Recovery Security Other Operations Notifications Troubleshooting List of Topics Personal Computer E Series SVE14A3 Help and Support Opening Windows Help and Support You can open Windows Help and Support by following these steps Go to Page Top Back Back to Top 2013 Sony Corporation 151 ...

Page 152: ...he Touch Pad By sliding your finger on the touch pad you can move the pointer on the computer screen Go to Page Top You might be looking for the following topics What should I do if the pointer does not move How do I avoid unintentional clicks caused by a light touch on the touch pad How do I disable the touch pad Why can t I use the touch pad What should I do if my VAIO computer screen freezes Go...

Page 153: ...rmatting Memory Stick Memory Stick is formatted in the specific FAT format by default and is ready for use About Memory Stick Memory Stick is a compact portable and versatile IC recording media especially designed for exchanging and sharing digital data with compatible products such as digital cameras and other devices Because it is removable it can be used for external data storage Compatible Mem...

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Page 155: ...terruptions What should I do if captured images flicker What should I do if my computer screen goes blank What should I do if videos are not displayed on the computer screen What should I do if videos are not displayed smoothly What should I do if no image is displayed on my TV screen or external display connected to the HDMI output port How do I change the LCD brightness Why does the viewfinder s...

Page 156: ...inger s You can perform various gestures on the touch screen Entering Characters with Touch Screen Operations Touch screen equipped models You can operate the on screen Touch Keyboard with touch screen operations for text entry How to Use the Touch Screen Touch screen equipped models You can tap the touch screen or make a simple motion with your fingers to operate your VAIO computer Notes on Using...

Page 157: ...de In Sleep mode all unnecessary devices of your VAIO computer are turned off though some devices stay on to retain the computer s state including data you are working on Sleep mode is useful when you take a short rest for example Changing the Rapid Wake Sleep Mode Settings You can change the Rapid Wake settings in VAIO Control Center Go to Page Top You might be looking for the following topics Wh...

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Page 159: ...ettings or installing an app on your VAIO computer you may be required to restart the computer Shutting Down Your VAIO Computer Properly shut down your VAIO computer to avoid losing unsaved data Using Sleep Mode In Sleep mode all unnecessary devices of your VAIO computer are turned off though some devices stay on to retain the computer s state including data you are working on Sleep mode is useful...

Page 160: ... E Series SVE14A3 Built in storage device Creating Partitions This topic describes how to create partitions Creating Other Drives Modifying Partitions Partitions are divided areas on your built in storage device Dividing the built in storage device into more than one partition may have various advantages such as separating the system files from your data files Go to Page Top Back Back to Top 2013 ...

Page 161: ...omputer E Series SVE14A3 Partition Creating Partitions This topic describes how to create partitions Creating Other Drives Modifying Partitions Partitions are divided areas on your built in storage device Dividing the built in storage device into more than one partition may have various advantages such as separating the system files from your data files Go to Page Top Back Back to Top 2013 Sony Co...

Page 162: ...mode or Sleep mode by enabling the USB charging settings Connecting a USB Device You can connect a Universal Serial Bus USB device such as a mouse floppy disk drive speaker or printer to your VAIO computer Go to Page Top You might be looking for the following topics What should I do if I cannot charge the device connected to the USB port that supports USB charging What should I do if my VAIO compu...

Page 163: ...reen Touch Keyboard with touch screen operations for text entry Combinations and Functions with the Fn Key Press and hold down the Fn key and another key simultaneously to perform a keyboard shortcut action Go to Page Top You might be looking for the following topics What should I do if the pointer does not move What should I do if my keyboard configuration is wrong What should I do if my VAIO com...

Page 164: ...e Internet using the built in camera and communication apps Notes on the Built in Camera Built in camera equipped models Go to Page Top You might be looking for the following topics What should I do if captured images contain dropped frames and audio interruptions What should I do if captured images flicker Why does the viewfinder show no images or poor quality images Why are captured images poor ...

Page 165: ...tions Settings Playback Backup Recovery Security Other Operations Notifications Troubleshooting List of Topics Personal Computer E Series SVE14A3 Read this first Read This First Congratulations on your purchase of this VAIO R computer Go to Page Top Back Back to Top 2013 Sony Corporation 165 ...

Page 166: ...on your VAIO computer About Region Codes Optical disc drive equipped models The following is a list of DVD region codes indicating playable regions of DVD media Handling Discs Optical disc drive equipped models Read the following to protect data stored on discs and take proper care of discs Go to Page Top You might be looking for the following topics Why does it take time to write data to DVD writ...

Page 167: ...upplied safety manual for detailed safety information About the Software License This product contains software owned by Sony and licensed by third parties Use of such software is subject to the terms and conditions of license agreements enclosed with this product Handling the Built in Storage Device The built in storage device hard disk drive or solid state drive has a high storage density and re...

Page 168: ...A3 VAIO computer Setting Up an Appropriate Work Environment This topic describes where to or not to place your VAIO computer and ergonomic instructions Updating Your VAIO Computer Be sure to update your VAIO computer by installing the following apps to enhance its efficiency security and functionality Checking Supplied Items Check all items packed with the product before use Go to Page Top Back Ba...

Page 169: ...problem operating your VAIO computer try these suggestions before contacting an authorized Sony service support center or your local Sony dealer directly Updating Your VAIO Computer Be sure to update your VAIO computer by installing the following apps to enhance its efficiency security and functionality About Online Support Website The online support website provides information concerning your VA...

Page 170: ...ery Security Other Operations Notifications Troubleshooting List of Topics Personal Computer E Series SVE14A3 Security Updating Your VAIO Computer Be sure to update your VAIO computer by installing the following apps to enhance its efficiency security and functionality Go to Page Top Back Back to Top 2013 Sony Corporation 170 ...

Page 171: ...ty Other Operations Notifications Troubleshooting List of Topics Personal Computer E Series SVE14A3 Product registration About Online Support Website The online support website provides information concerning your VAIO computer as well as a selection of frequently asked questions Go to Page Top Back Back to Top 2013 Sony Corporation 171 ...

Page 172: ...ions Settings Playback Backup Recovery Security Other Operations Notifications Troubleshooting List of Topics Personal Computer E Series SVE14A3 Supplied items Checking Supplied Items Check all items packed with the product before use Go to Page Top Back Back to Top 2013 Sony Corporation 172 ...

Page 173: ...ery Security Other Operations Notifications Troubleshooting List of Topics Personal Computer E Series SVE14A3 Care and maintenance Cleaning Your VAIO computer LCD screen Before cleaning your VAIO computer read the following precautions for the correct cleaning procedure Go to Page Top Back Back to Top 2013 Sony Corporation 173 ...

Page 174: ... What should I do if my VAIO computer does not turn on or the power button does not work the power indicator light blinks fast Why does a message appear and Windows fail to start when I turn on my VAIO computer What should I do if VAIO Care Rescue Mode starts when I turn on my VAIO computer Go to Page Top You might be looking for the following topics Restarting Your VAIO Computer Shutting Down You...

Page 175: ...phics System installed models Changing the Graphics Performance Settings Charge Indicator Status List Restarting Your VAIO Computer Shutting Down Your VAIO Computer Turning on Your VAIO Computer Charging the Battery Pack Using Sleep Mode Changing the Rapid Wake Sleep Mode Settings Go to Page Top 2013 Sony Corporation 175 ...

Page 176: ...e or has been incorrectly installed after which my VAIO computer enters Hibernate mode Why cannot I fully charge my battery pack Go to Page Top You might be looking for the following topics Notes on Using the Battery Pack Charging the Battery Pack Installing the Battery Pack Removing the Battery Pack Installing the Battery Pack Removing the Battery Pack Checking the Battery Charge Capacity Charge ...

Page 177: ...up Recovery Security Peripheral Devices List of Topics Personal Computer E Series SVE14A3 Computer Why is my VAIO computer running slowly and the CPU clock frequency low while the computer is running on battery power Go to Page Top Back Back to Top 2013 Sony Corporation 177 ...

Page 178: ...s Connecting an External Drive Booting Your VAIO Computer from External Devices Inserting Removing a Disc Optical disc drive equipped models Supported Discs Optical disc drive equipped models About Region Codes Optical disc drive equipped models Playing Blu ray 3D TM Disc Media on a 3D TV Blu ray Disc TM Drive equipped models Booting Your VAIO Computer from External Devices Inserting Removing a Di...

Page 179: ...t should I do if my VAIO computer screen freezes What should I do if I cannot enter certain characters with my keyboard Go to Page Top You might be looking for the following topics Changing the Keyboard Backlight Settings Keyboard backlight equipped models Changing the Button Assignment VAIO Button Entering Characters with Touch Screen Operations Touch screen equipped models Combinations and Funct...

Page 180: ...onal clicks caused by a light touch on the touch pad How do I disable the touch pad Why can t I use the touch pad What should I do if my VAIO computer screen freezes Go to Page Top You might be looking for the following topics Using the Touch Pad Enabling Disabling the Touch Pad Enabling Disabling the Gesture Function Disabling the Tapping Function on the Touch Pad Using the Touch Pad Go to Page T...

Page 181: ...do I change the LCD brightness Why does the viewfinder show no images or poor quality images What should I do if 3D images are not displayed on my 3D TV connected to the HDMI output port when I play Blu ray 3D TM media What should I do if some items do not fit on the computer screen Why do sound interruptions and or dropped frames occur when I play high definition videos such as those recorded wit...

Page 182: ...s Connecting an External Display or Projector Using the Multiple Monitors Function How to Use the Touch Screen Touch screen equipped models Enlarging the Text Size DPI Touch screen equipped models Notes on Using the Touch Screen Touch screen equipped models About the Performance Settings Dynamic Hybrid Graphics System installed models Changing the Graphics Performance Settings About the Touch Scre...

Page 183: ... images flicker Why does the viewfinder show no images or poor quality images Why are captured images poor in quality Why is the video input from the built in camera suspended momentarily Go to Page Top You might be looking for the following topics Using the Built in Camera Built in camera equipped models Using the Built in Camera Built in camera equipped models Notes on the Built in Camera Built ...

Page 184: ...isplayed on my 3D TV connected to the HDMI output port when I play Blu ray 3D TM media Go to Page Top You might be looking for the following topics Changing the Resolution Size of the Screen Image on an HDMI Connected Device Connecting a TV with an HDMI Input Port Changing the Resolution Size of the Screen Image on an HDMI Connected Device Connecting a TV with an HDMI Input Port Playing Blu ray 3D...

Page 185: ...r speed slow What should I do if I do not know the SSID or security key for the access point What should I do if I cannot connect my VAIO computer to an access point or the Internet Go to Page Top You might be looking for the following topics About a Security Key for Wi Fi R Wireless LAN About the Internet Connection Services Connecting to the Internet with a Wired Connection About the Wi Fi R Wir...

Page 186: ... if I cannot connect my VAIO computer to an access point or the Internet Go to Page Top You might be looking for the following topics About a Security Key for Wi Fi R Wireless LAN About the Internet Connection Services About the Wi Fi R Wireless LAN Standards Stopping Wi Fi R Wireless LAN Communications Disabling the Wi Fi R Wireless LAN Function Notes on Using the Wi Fi R Wireless LAN Function St...

Page 187: ...y can t I write data to a memory card Go to Page Top You might be looking for the following topics Notes on Using SD Memory Cards Inserting SD Memory Cards Notes on Using Memory Stick Formatting Memory Stick About Memory Stick Compatible Memory Stick Inserting Memory Stick Removing Memory Stick Removing SD Memory Cards Go to Page Top Back Back to Top 2013 Sony Corporation 187 ...

Page 188: ...tion when I sign in to my VAIO computer as a user with a standard user account Why is my BLUETOOTH R connection slow What should I do if I cannot find the BLUETOOTH R device I want to communicate with What should I do if the BLUETOOTH R icon is not displayed in the desktop notification area Go to Page Top You might be looking for the following topics About the BLUETOOTH R Function Communicating wi...

Page 189: ...omputer E Series SVE14A3 USB What should I do if I cannot charge the device connected to the USB port that supports USB charging Go to Page Top You might be looking for the following topics Charging a USB Device Connecting a USB Device Charging a USB Device Connecting a USB Device Go to Page Top Back Back to Top 2013 Sony Corporation 189 ...

Page 190: ...ppears and Windows does not start after I enter a wrong power on password three times consecutively What should I do if I forget the Windows password Go to Page Top You might be looking for the following topics Creating Changing Removing Your Windows Password Setting Changing the Power on Password Removing the Power on Password Creating Changing Removing Your Windows Password Setting Changing the ...

Page 191: ...art my VAIO computer Go to Page Top You might be looking for the following topics Booting Your VAIO Computer from External Devices Setting Changing the Power on Password Removing the Power on Password About the ASSIST Button Booting Your VAIO Computer from External Devices About the ASSIST Button Setting Changing the Power on Password Removing the Power on Password Go to Page Top Back Back to Top ...

Page 192: ...hat should I do if sound interruptions occur during video or audio playback Go to Page Top You might be looking for the following topics Connecting a High Quality Digital Sound Output Device between Your VAIO Computer and a TV Connecting an External Microphone Microphone jack equipped models Connecting External Speakers or Headphones Changing the Sound Output Device Playing Powerful and High Quali...

Page 193: ...3 Microphone What should I do if I hear microphone feedback from speakers when using my microphone What should I do if my microphone does not work Go to Page Top You might be looking for the following topics Connecting an External Microphone Microphone jack equipped models Adjusting the Microphone Volume Go to Page Top Back Back to Top 2013 Sony Corporation 193 ...

Page 194: ...ity Peripheral Devices List of Topics Personal Computer E Series SVE14A3 Software Why do sound interruptions and or dropped frames occur when I play high definition videos such as those recorded with the AVCHD digital video camcorder Go to Page Top Back Back to Top 2013 Sony Corporation 194 ...

Page 195: ...usting the LCD Brightness Automatically Changing the Resolution Size of the Screen Image on an HDMI Connected Device Notes on the LCD screen Changing the LCD Brightness Connecting a TV with an HDMI Input Port Changing the Resolution Size of the Screen Image Selecting Display Modes Connecting an External Display or Projector Using the Multiple Monitors Function How to Use the Touch Screen Touch scr...

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Page 197: ...pics Personal Computer E Series SVE14A3 Software Why do sound interruptions and or dropped frames occur when I play high definition videos such as those recorded with the AVCHD digital video camcorder What should I do if my game app does not work or it keeps crashing Go to Page Top Back Back to Top 2013 Sony Corporation 197 ...

Page 198: ...r speed slow What should I do if I do not know the SSID or security key for the access point What should I do if I cannot connect my VAIO computer to an access point or the Internet Go to Page Top You might be looking for the following topics About a Security Key for Wi Fi R Wireless LAN About the Internet Connection Services Connecting to the Internet with a Wired Connection About the Wi Fi R Wir...

Page 199: ... if I cannot connect my VAIO computer to an access point or the Internet Go to Page Top You might be looking for the following topics About a Security Key for Wi Fi R Wireless LAN About the Internet Connection Services About the Wi Fi R Wireless LAN Standards Stopping Wi Fi R Wireless LAN Communications Disabling the Wi Fi R Wireless LAN Function Notes on Using the Wi Fi R Wireless LAN Function St...

Page 200: ...tion when I sign in to my VAIO computer as a user with a standard user account Why is my BLUETOOTH R connection slow What should I do if I cannot find the BLUETOOTH R device I want to communicate with What should I do if the BLUETOOTH R icon is not displayed in the desktop notification area Go to Page Top You might be looking for the following topics About the BLUETOOTH R Function Communicating wi...

Page 201: ...w do I create Recovery Media What should I do if I cannot recover my VAIO computer from the recovery area How can I restore my VAIO computer system to its factory default settings How can I reinstall the original apps and drivers Go to Page Top You might be looking for the following topics About the ASSIST Button Recovering from the Recovery Area Removing Recovery Content to Free up Disk Space Ref...

Page 202: ...ppears and Windows does not start after I enter a wrong power on password three times consecutively What should I do if I forget the Windows password Go to Page Top You might be looking for the following topics Creating Changing Removing Your Windows Password Setting Changing the Power on Password Removing the Power on Password Creating Changing Removing Your Windows Password Setting Changing the ...

Page 203: ...art my VAIO computer Go to Page Top You might be looking for the following topics Booting Your VAIO Computer from External Devices Setting Changing the Power on Password Removing the Power on Password About the ASSIST Button Booting Your VAIO Computer from External Devices About the ASSIST Button Setting Changing the Power on Password Removing the Power on Password Go to Page Top Back Back to Top ...

Page 204: ...E Series SVE14A3 USB What should I do if my VAIO computer does not recognize the USB device What should I do if I cannot print a document Go to Page Top You might be looking for the following topics Charging a USB Device Connecting a USB Device Charging a USB Device Connecting a USB Device Go to Page Top Back Back to Top 2013 Sony Corporation 204 ...

Page 205: ...kup Recovery Security Peripheral Devices List of Topics Personal Computer E Series SVE14A3 Printer What should I do if my VAIO computer does not recognize the USB device What should I do if I cannot print a document Go to Page Top Back Back to Top 2013 Sony Corporation 205 ...

Page 206: ... Print Personal Computer E Series SVE14A3 Opening the Desktop You can access the desktop from a tile just like an app Open the desktop by following the instruction below 1 Open the Start screen and select the Desktop tile See About the Start Screen and Menu to open the Start screen Go to Page Top Related Topic About the Start Screen and Menu Go to Page Top Back Back to Top 2013 Sony Corporation 20...

Page 207: ...tart an app and personalize the Start screen by adding and rearranging tiles 2 Charms Search for apps and files share content play content on other devices or print and set up your VAIO computer To open the Start screen Touch operation Touch screen equipped models Open the charms then tap the Start charm See Opening the Charms to open the charms Mouse Touch pad operation Open the charms then click...

Page 208: ...Go to Page Top 2013 Sony Corporation 208 ...

Page 209: ... content play content on other devices or print and set up your VAIO computer Touch operation Touch screen equipped models Swipe in from the right edge Mouse Touch pad operation Point to the upper right corner then move downward With a touch pad you can also swipe in from the right edge Keyboard operation Press the Windows key and the C key at the same time Go to Page Top Related Topic About the S...

Page 210: ...s Troubleshooting List of Topics Print Personal Computer E Series SVE14A3 Opening Control Panel You can open Control Panel by following these steps 1 Open the charms and select the Search charm See Opening the Charms to open the charms 2 Select Apps 3 Enter Control Panel in the search box 4 Select Control Panel Go to Page Top Back Back to Top 2013 Sony Corporation 210 ...

Page 211: ...omputer After changing the settings or installing an app on your VAIO computer you may be required to restart the computer 1 Save your data and close all running apps 2 Open the charms and select the Settings charm See Opening the Charms to open the charms 3 Select Power and Restart Your VAIO computer will restart Go to Page Top Related Topic Turning on Your VAIO Computer Shutting Down Your VAIO C...

Page 212: ...IO computer by placing the computer into ACPI S5 mode This mode will take more time during the start up process than usual 1 Save your data and close all running apps 2 Turn off any peripherals connected to your VAIO computer 3 Open the charms and then select the Settings charm See Opening the Charms to open the charms 4 Select Power press and hold down the Shift key and then select Shut down Afte...

Page 213: ...Related Topic Turning on Your VAIO Computer Restarting Your VAIO Computer Using Sleep Mode Notes on Using the Power Source Go to Page Top 2013 Sony Corporation 213 ...

Page 214: ...e mode when the battery pack is running out of power However depending on the operating conditions the computer may fail to enter Hibernate mode If this occurs and the battery pack is running out of power the computer will be turned off resulting in loss of unsaved data While the computer is running on battery power save data frequently Before moving your VAIO computer make sure that the power ind...

Page 215: ... lid start VAIO Control Center and change the settings in Power and Battery To start VAIO Control Center see Searching Starting Apps Settings or Files Go to Page Top Related Topic Notes on Using the Power Source Notes on Sleep Mode Extending the Battery Life Changing the Rapid Wake Sleep Mode Settings Go to Page Top 2013 Sony Corporation 215 ...

Page 216: ...opics Print Personal Computer E Series SVE14A3 Entering Sleep Mode Shutting Down or Restarting You can place your VAIO computer into Sleep mode or shut down restart the computer by following these steps 1 Open the charms and select the Settings charm See Opening the Charms to open the charms 2 Select Power and Sleep Shut down or Restart Go to Page Top Back Back to Top 2013 Sony Corporation 216 ...

Page 217: ...the Search charm and follow these steps To open the charms see Opening the Charms 1 Enter a keyword in the search box 2 Select Apps Settings or Files to narrow the search result 3 Select your desired app or file Hint When you open the Search charm with certain Windows Store apps running you can search from within the running apps If no apps are running you can also search from within the apps by s...

Page 218: ... Display currently running apps touch and swipe in your desired app icon from the left edge To display the currently running apps see Viewing Running Apps Mouse Touch pad operation Display currently running apps and drag your desired app icon from the left edge to the center To display the currently running apps see Viewing Running Apps Go to Page Top Related Topic Searching Starting Apps Settings...

Page 219: ...by displaying the list on the Start screen See About the Start Screen and Menu for more information Touch operation Touch screen equipped models Swipe in from the left edge until a small app icon appears then drag the icon back towards the left edge Mouse Touch pad operation Point to the upper left corner then move downward Keyboard operation Press the Windows key and the Tab key at the same time ...

Page 220: ...Opening the App Menu Closing Apps Switching Apps Installing Apps from Windows Store Go to Page Top 2013 Sony Corporation 220 ...

Page 221: ...u Touch operation Touch screen equipped models Swipe up from the bottom edge Mouse Touch pad operation When an app is open right click anywhere on the screen On a touch pad click the bottom right corner Keyboard operation Press the Windows key and the Z key at the same time Hint Open the app menu when an app is displayed on the computer screen App commands vary depending on the app that is current...

Page 222: ...Installing Apps from Windows Store Go to Page Top 2013 Sony Corporation 222 ...

Page 223: ...ate and what you can do with the Microsoft account refer to Windows Help and Support Opening Windows Help and Support 1 Connect to the Internet See Connecting to the Internet with a Wired Connection for more information on how to connect to the Internet 2 Open the Start screen and select the Store tile See About the Start Screen and Menu to open the Start screen 3 Find an app to install 4 Follow t...

Page 224: ...n Touch screen equipped models 1 When an app is open point to the top center of the screen 2 Drag the app to the bottom of the screen until the app disappears from the screen Mouse Touch pad operation 1 When an app is open move the cursor to the top center of the screen until the hand icon appears 2 Drag the app to the bottom of the screen until the app disappears from the screen Keyboard operatio...

Page 225: ...Viewing Running Apps Opening the App Menu Switching Apps Installing Apps from Windows Store Go to Page Top 2013 Sony Corporation 225 ...

Page 226: ... these steps 1 Open the Start screen and select an account name at the upper right corner of the computer screen See About the Start Screen and Menu to open the Start screen 2 Select your desired account name Hint To create a new user account you need to sign in as an administrator Then open the charms and select the Settings charm Select Change PC settings in the lower right corner and select Use...

Page 227: ...lt in camera 1 Using the Built in Camera Built in camera equipped models 2 Built in camera indicator Using the Built in Camera Built in camera equipped models 3 Built in microphone monaural 2 Using the Built in Camera Built in camera equipped models 4 LCD screen or touch screen Touch screen equipped models How to Use the Touch Screen Touch screen equipped models 5 Built in speakers stereo 6 Keyboa...

Page 228: ...8 Caps lock indicator 9 Scroll lock indicator 10 Power indicator Turning on Your VAIO Computer 11 Charge indicator Charge Indicator Status List 12 Memory Stick Duo SD memory card combined slot Memory Stick Duo Inserting Memory Stick SD memory card Inserting SD Memory Cards Memory Stick Duo and an SD memory card cannot be inserted into the slot simultaneously 13 Disc drive indicator 14 Media access...

Page 229: ...Related Topic Parts and Controls on the Sides Parts and Controls on the Bottom Go to Page Top 2013 Sony Corporation 229 ...

Page 230: ... the features on the sides of the VAIO computer such as connection ports 1 DC IN port Connecting a Power Source 2 Air exhaust vent 3 Monitor port Connecting an External Display or Projector 4 HDMI output port Connecting a TV with an HDMI Input Port 5 LAN port Connecting to the Internet with a Wired Connection 6 USB port Connecting a USB Device This USB port supports USB charging See Charging a USB...

Page 231: ...ophone jack equipped models 3 USB port X 2 Connecting a USB Device 4 Optical disc drive Inserting Removing a Disc Optical disc drive equipped models 5 Manual eject hole 6 Security slot Go to Page Top Related Topic Parts and Controls on the Front Parts and Controls on the Bottom Go to Page Top 2013 Sony Corporation 231 ...

Page 232: ...rsonal Computer E Series SVE14A3 Parts and Controls on the Bottom Describes the features on the bottom of the VAIO computer 1 Air intake vents 2 Battery connector Installing the Battery Pack 3 Memory module compartment cover Adding and Removing Memory Modules Go to Page Top Related Topic Parts and Controls on the Front Parts and Controls on the Sides Go to Page Top Back Back to Top 2013 Sony Corpo...

Page 233: ... remove the battery pack 2 Wait for a while until your VAIO computer cools down The inner parts of your VAIO computer may be hot just after turning off Be careful to avoid burns while handling your VAIO computer in this state 3 Lay a clean cloth on a level flat surface place your VAIO computer on it as illustrated below Remove the screws with a cross slot screwdriver to open the memory module comp...

Page 234: ...e Do not touch any ICs black components on the memory module 9 Replace the memory module compartment cover and secure it with the screws you removed in step 3 10 Install the battery pack and connect all connection cables and peripherals that you removed in step 1 and turn on the computer 11 Check that the amount of system memory has correctly changed If the amount of indicated system memory is cor...

Page 235: ...fingers with sharp edges of the memory module inner components or circuit boards of your VAIO computer Be careful not to catch your fingers on any inner cables of your VAIO computer as the cable may become loose or disconnected If your VAIO computer is turned on while liquid such as water or other foreign object remains inside it may cause a fire Be sure to remove any foreign objects and attach th...

Page 236: ...into the slot facing in wrong direction It may cause damage to the module or slot or cause the circuit board to catch fire Use a screwdriver that matches the size of the screw such as a miniature screwdriver Do not remove or loosen screws that are not specified to be removed Go to Page Top Related Topic Adding and Removing Memory Modules Viewing the System Information Go to Page Top 2013 Sony Corp...

Page 237: ...it upright and keep your forearms parallel to the floor Where not to place your VAIO computer Placing your VAIO computer in an inappropriate location may cause damage or a malfunction Do not place the computer in a location subject to Direct sunlight Magnetic items or sources Heat sources such as residential heating equipment Excessive dust High humidity Poor ventilation Note The area around the a...

Page 238: ... Use indirect lighting to avoid bright spots on the computer screen Proper lighting adds to your comfort and work efficiency Note While adjusting the viewing angle do not exert excessive pressure on your VAIO computer to eliminate a risk of mechanical damage Hint The same considerations apply when you use an external display Notes on handling your VAIO computer Observe the following to avoid malfu...

Page 239: ...adapter Power cord Battery pack BLUETOOTH R laser mouse supplied with AA batteries 1 2 Keyboard skin 1 1 Not supplied with all models Availability depends on your computer s specifications 2 Refer to the BLUETOOTH mouse manual for detailed information on how to set up the mouse Hint No Recovery Media is included because your VAIO computer can be recovered using data stored in the hard disk drive o...

Page 240: ...n the Power button for more than four seconds your VAIO computer will not turn on Press the Power button lightly and release it immediately when the power indicator light turns on Do not use your VAIO computer without installing the battery pack as it may cause the computer to malfunction When opening the LCD screen lid do not hold the built in camera as it may cause your VAIO computer to malfunct...

Page 241: ...Notes on Using the Battery Pack Connecting a Power Source Shutting Down Your VAIO Computer Restarting Your VAIO Computer Notes on Using the Power Source Go to Page Top 2013 Sony Corporation 241 ...

Page 242: ...ery pack into your VAIO computer See Installing the Battery Pack 2 Plug your VAIO computer into an AC outlet See Connecting a Power Source Hint The charging time varies depending on ambient temperature Note that at a low ambient temperature it takes longer time to charge the battery pack Open the desktop and select the battery icon such as on battery or plugged in in the desktop notification area ...

Page 243: ...lug the cable from the AC adapter 3 into the DC IN port 4 on your VAIO computer Note Do not plug more than one device into the same AC outlet The shape of the AC adapter varies depending on the model you purchased Make sure that the power plug is firmly plugged into your VAIO computer Hint You can purchase a power strip with a surge protector to help prevent damage to your VAIO computer caused by ...

Page 244: ...the battery pack diagonally into the battery compartment until the projection 1 on each side of the battery compartment fits into the groove 2 on each side of the battery pack 4 Turn the battery pack in the direction of the arrow and push the battery pack down into the compartment until it clicks into place 5 Slide the battery LOCK switch to the LOCK position to secure the battery pack on your VAI...

Page 245: ...Charging the Battery Pack Notes on Using the Battery Pack Go to Page Top 2013 Sony Corporation 245 ...

Page 246: ...reen lid 2 Slide the battery LOCK switch to the unlock position 3 Slide and hold the battery RELEASE latch 1 put your fingertip underneath the tab 2 on the battery pack and lift the battery pack in the direction of the arrow 4 Slide the battery pack away from your VAIO computer Note You will lose all unsaved data if you remove the battery pack while your VAIO computer is on or in Sleep mode and no...

Page 247: ...oncern Do not use your VAIO computer without installing the battery pack as it may cause the computer to malfunction About battery discharge After battery charge the battery pack will gradually discharge over time even while not in use If it is left unused for an extended period of time the battery power may be depleted It is recommended that you recharge the battery pack before use About battery ...

Page 248: ...Related Topic Notes on Using the Power Source Go to Page Top 2013 Sony Corporation 248 ...

Page 249: ...ey is assigned to each access point by default Make sure the default security key has been changed to protect data from unauthorized use If you cannot find the default security key refer to the manual that came with your access point If you enter a wrong security key follow these steps to re enter the security key 1 Open the charms and select the Settings charm See Opening the Charms to open the c...

Page 250: ...ter from the following and follow these steps 1 Make sure your VAIO computer is connected to the Internet 2 Perform any of these operations according to the preinstalled antivirus app For Trend Micro Start Trend Micro Titanium Maximum Security For McAfee Start McAfee Internet Security or McAfee Total Protection For Kaspersky Internet Security Start Kaspersky Internet Security 3 Follow the on scree...

Page 251: ... connection services are available You can select from among the services according to your preference for example communication speed or a usage fee For detailed information on a variety of connection services contact Internet Service Providers ISPs Fiber to the Home FTTH Cable modem Digital Subscriber Line DSL Satellite Dial up Go to Page Top Related Topic Connecting to the Internet with a Wired...

Page 252: ...ur ISP When connecting your VAIO computer to the Internet be sure to use a cable with Network or Ethernet writing on it Do not plug a telephone cable into the LAN port on your VAIO computer If the LAN port is connected to the following networks or telephone lines high electric current to the port may cause damage overheating or fire Any network except 1000BASE T 100BASE TX 10BASE T type networks P...

Page 253: ...Go to Page Top 2013 Sony Corporation 253 ...

Page 254: ...ons Troubleshooting List of Topics Print Personal Computer E Series SVE14A3 Launching the Web Browser WEB Button WEB Button equipped models By pressing the WEB button you can launch the default web browser Even when your VAIO computer is off pressing the WEB button starts Windows and launches the web browser Go to Page Top Back Back to Top 2013 Sony Corporation 254 ...

Page 255: ...used Refer to the specifications to find out about the configuration of the computer IEEE 802 11a Frequency band 5 GHz Exclusive to models compliant with the IEEE 802 11a b g n standard IEEE 802 11b g Frequency band 2 4 GHz The IEEE 802 11g standard provides higher speed communications than the IEEE 802 11b IEEE 802 11n Frequency band 2 4 GHz 5 GHz For models compliant with the IEEE 802 11b g n st...

Page 256: ...Open the charms and select the Settings charm See Opening the Charms to open the charms 2 Select the network icon 3 Select the desired access point and Disconnect Note Do not disable the Wi Fi function while accessing remote documents files or resources as it may result in data loss Go to Page Top Related Topic About the Wi Fi R Wireless LAN Standards Starting Wi Fi R Wireless LAN Communications N...

Page 257: ...the Wi Fi setting under Wireless devices to Off Hint To enable the Wi Fi function turn off Airplane mode and change the Wi Fi setting under Wireless devices to On To disable all wireless functions turn on Airplane mode The WIRELESS indicator light will be turned off The wireless function s whose setting is on will be enabled when you turn off Airplane mode When any wireless function is enabled the...

Page 258: ...ped with the IEEE 802 11a b g n standard outdoor use of the 5 GHz Wi Fi function is prohibited by law The communication speed and range may vary depending on the following conditions Distance between devices Existence of obstacles between devices Device configuration Radio conditions Ambient environment including wall material etc Apps in use Communications may be cut off depending on radio condit...

Page 259: ...ivacy such as password protection end to end encryption virtual private networks and authentication WPA2 the second generation of WPA provides stronger data protection and network access control and is also designed to secure all versions of 802 11 devices including 802 11b 802 11a 802 11g and 802 11n standards multi band and multi mode In addition based on the ratified IEEE 802 11i standard WPA2 ...

Page 260: ... charms 7 Select the network icon 8 Select the desired access point and Connect After the connection is established Connected appears in the selected wireless access point field If a security key entry window appears enter the security key as required and select OK See About a Security Key for Wi Fi R Wireless LAN for more information Note that security keys are case sensitive To check Wi Fi conne...

Page 261: ... by entering the security key the access point will be registered in the computer You do not have to enter the security key for subsequent connections Go to Page Top Related Topic About the Wi Fi R Wireless LAN Standards Stopping Wi Fi R Wireless LAN Communications Notes on Using the Wi Fi R Wireless LAN Function About a Security Key for Wi Fi R Wireless LAN Go to Page Top 2013 Sony Corporation 26...

Page 262: ...ot supplied Connect one end of a LAN cable to the LAN port on the computer and the other end to your network For information on peripheral devices required for LAN access ask your Internet Service Provider ISP or refer to the manual that came with your modem For information on how to connect your VAIO computer to the network refer to your ISP s instructions or the manual that came with the modem a...

Page 263: ... 2 Plug one end of a USB cable 3 not supplied into the USB port 2 and the other end to the external drive See Connecting a USB Device for information on the USB connection Note Be sure to connect an external drive to a power source with an AC adapter if supplied Hint You may need to install a driver depending on the external drive you use In addition procedures to connect and use an external drive...

Page 264: ... Port for more information 2 Turn on the TV 3 Start VAIO Control Center and select Image Quality See Searching Starting Apps Settings or Files to start VAIO Control Center 4 Select Details in External Display Resolution 5 On the Select Resolution tab select the desired resolution After a few seconds the selected resolution is applied 6 If the computer image does not fit the displayable region of t...

Page 265: ...dels The LCD screen touch screen is made of reinforced glass to implement high durability however treat the screen with care as it is not 100 unbreakable In case the screen breaks into small pieces be careful not to cut yourself on the pieces of broken glass Touch screen equipped models Do not leave the LCD screen facing the sun This could damage the LCD screen Be sure to block direct sunlight whe...

Page 266: ... The screen image of your VAIO computer is displayed on the TV Note If a device driver other than the one provided by Sony is used the image will not be displayed and audio will not be heard Always use the device driver provided by Sony for updates To hear sound from a device connected to the HDMI output port you need to change the sound output device For detailed instructions see Changing the Sou...

Page 267: ...tors Function Changing the Resolution Size of the Screen Image Changing the Resolution Size of the Screen Image on an HDMI Connected Device Connecting an External Display or Projector Go to Page Top 2013 Sony Corporation 267 ...

Page 268: ...a display cable not supplied while only an external display is selected as the display output it is hard to operate your VAIO computer because the computer screen is blank To switch the display output to the computer screen press the Fn F7 keys twice then the Enter key The display switch may become unavailable or your VAIO computer may become unstable during video playback Exit the video playback ...

Page 269: ... display cable 3 not supplied 3 Press the Fn F7 keys several times to select the external display or the projector and then press the Enter key See Selecting Display Modes for more information The screen image of the computer is displayed on the external display or the projector 4 If necessary connect the external display or the projector to the headphones jack on your VAIO computer 5 with a speak...

Page 270: ...Go to Page Top 2013 Sony Corporation 270 ...

Page 271: ...hese displays from the drop down list next to Multiple Displays and OK The setting options vary depending on the number of the connected external displays Note Your external display may not support the Multiple Monitors function Certain apps may not be compatible with the Multiple Monitors settings Do not change the display settings while using video image apps or playing DVDs as it may cause unsu...

Page 272: ...Files to start VAIO Control Center 2 Enable the USB Charging setting 3 Connect a USB device to the USB port with the mark printed around it If charging does not start even when you connect a USB device to the USB port that supports USB charging disconnect and connect the device Note With the USB charging settings enabled power consumption when your VAIO computer is off or in Hibernate mode or Slee...

Page 273: ...h the USB device for more information In order to print documents be sure the USB printer is compatible with your version of Windows Before disconnecting USB speakers from your VAIO computer stop DVD or music playback or turn off the computer If you disconnect the USB speakers during playback it may cause a malfunction For information on how to remove a USB device refer to the manual that came wit...

Page 274: ...specifies the following transfer mode SuperSpeed Transfer rate of 5 Gbps Go to Page Top Related Topic Connecting an External Drive Charging a USB Device Go to Page Top 2013 Sony Corporation 274 ...

Page 275: ...information 3 Turn on the TV and set its input to the HDMI input 4 Turn on the home theater receiver or surround sound decoder device and set its input to the HDMI input 5 Plug one end of an HDMI cable to the HDMI input port on the home theater receiver or surround sound decoder device and the other end to the HDMI output port on your VAIO computer Hint You can adjust the screen resolution of the ...

Page 276: ... microphone jack Parts and Controls on the Sides Note If you connect or disconnect the microphone to from your VAIO computer while running a voice recording app voice recording may fail or the app may exit Connect the microphone and select it as the sound recording device for Windows before starting the app Hint Use a plug in power microphone Refer to the manual that came with your microphone If m...

Page 277: ...to the icon of the device you intend to output computer sound from If there is no check mark next to the icon select it and Set Default 5 Select OK To change the sound rate and bit depth The sound rate and bit depth of the digital audio output signal should be set according to your digital audio device Follow the above steps 1 to 3 and then select the HDMI device or OPTICAL OUT optical digital aud...

Page 278: ...peakers or headphones to your VAIO computer 1 Connect external speakers to the headphones jack Parts and Controls on the Sides with a speaker cable not supplied Note Turn down the volume of the speakers before turning them on Hint Refer to the manual that came with your speakers or headphones Go to Page Top Related Topic Adjusting the Speakers Volume Connecting an External Microphone Microphone ja...

Page 279: ... can transfer data between these devices without cables at a range of up to 33 feet 10 meters in an open area One BLUETOOTH device can connect with up to seven devices via wireless network to exchange data When a device requires connection to another device it sends out an inquiry to neighboring BLUETOOTH devices If any device responds to the inquiry the two devices can connect with each other Go ...

Page 280: ... list Follow the on screen instructions to register your device Note Depending on the BLUETOOTH device it may take some time for your VAIO computer to find the device If your device does not appear in the list repeat the procedure to ready the device for connection for example pressing the button for connection Depending on the BLUETOOTH device the procedure to establish connection may vary Refer ...

Page 281: ... passcode is entered for a certain time the connection process will be terminated for security In this case try again For details on the operations open Windows Help and Support Opening Windows Help and Support and enter BLUETOOTH in the search box Go to Page Top Related Topic About the BLUETOOTH R Function Stopping BLUETOOTH R Communications Notes on Using the BLUETOOTH R Function About BLUETOOTH...

Page 282: ... and select the Settings charm See Opening the Charms to open the charms 2 Select Change PC settings in the lower right corner 3 Select Wireless in the left pane of the PC settings screen 4 Change the Bluetooth setting under Wireless devices to Off Hint When Airplane mode is Off the WIRELESS indicator light on your VAIO computer stays on Go to Page Top Related Topic About the BLUETOOTH R Function ...

Page 283: ...anonymous BLUETOOTH devices from accessing your VAIO computer The first time two BLUETOOTH devices communicate a common passcode a password required for authentication should be identified to register both devices Once a device is registered there is no need to re enter the passcode For details open Windows Help and Support Opening Windows Help and Support and enter BLUETOOTH in the search box Go ...

Page 284: ...nd however radio interference may still cause slower communication speeds reduce communication range or in some cases cause communication failure Communication speed and range may vary depending on the following conditions Distance between communication devices Existence of obstacles between devices Ambient environment that includes existence of walls and materials of such walls Device configurati...

Page 285: ...y vary Data exchange may not be possible in all situations Not all BLUETOOTH devices are guaranteed of compatibility with your VAIO computer If you urgently need to disable the BLUETOOTH function turn off your VAIO computer Go to Page Top Related Topic About the BLUETOOTH R Function Communicating with Another BLUETOOTH R Device such as a Mouse Stopping BLUETOOTH R Communications About BLUETOOTH R ...

Page 286: ...high quality sound which is not only powerful but natural and clear 1 Start VAIO Control Center and select Sound Quality See Searching Starting Apps Settings or Files to start VAIO Control Center 2 Select xLOUD Clear Phase in Sound Effects Note xLOUD Clear Phase works only on sound output from the built in speakers Simultaneous use of xLOUD Clear Phase and Dolby Home Theater v4 is not possible Go ...

Page 287: ...ol Panel 2 Select Sound 3 Select the Recording tab 4 Double click the microphone icon 5 Select the Levels tab in the Microphone Properties window 6 Move the slider under Microphone right and left to your desired volume level If the microphone volume is still not loud enough even at the maximum volume level move the slider under Microphone Boost right and left to adjust the volume level 7 Select OK...

Page 288: ...he F3 key while holding down the Fn key to turn down the volume Press the F4 key while holding down the Fn key to turn up the volume To turn off the volume using the Fn key Press the F2 key while holding down the Fn key to turn off the volume of the speakers and headphones Press the Fn F2 keys again to turn on the volume Alternatively press the Fn F3 or Fn F4 keys to turn on the volume Go to Page ...

Page 289: ... Control Panel and select Hardware and Sound See Opening Control Panel to open Control Panel 2 Select Adjust system volume under Sound 3 Move the slider under Device or Applications up and down to your desired volume level When the volume is turned off select Deactivate muting to turn on the volume When the volume is low turn the volume up with the slider Go to Page Top Related Topic Adjusting the...

Page 290: ...elect Image Quality See Searching Starting Apps Settings or Files to start VAIO Control Center 2 Enable disable the automatic adjustment setting in Display Brightness Hint During the setup or recovery process the automatic brightness adjustment function may not work and the LCD brightness may change regardless of ambient light intensity Ambient light intensity is measured by the ambient light sens...

Page 291: ...ss You can adjust the LCD brightness 1 Press the Fn F5 keys or Fn F6 keys To decrease lighting intensity keep pressing the Fn F5 keys To increase lighting intensity keep pressing the Fn F6 keys Hint The LCD brightness setting is retained even after your VAIO computer is turned off and restarted Go to Page Top Related Topic Adjusting the LCD Brightness Automatically Combinations and Functions with ...

Page 292: ...he desktop and select Screen resolution See Opening the Desktop to open the desktop 2 Select the current screen resolution next to Resolution and move the slider to change the screen resolution Note You may not be able to play high resolution videos depending on the amount of video memory on your VAIO computer In such a case lower the screen resolution Do not change the display resolution while us...

Page 293: ...he finger You can move a file or change the window size with this motion To drag and drop Touch the desired file icon slide to another folder window or app icon and then lift your finger off the screen You can move or copy a file with this motion Advanced operations You can make a simple motion gesture with your fingers on the touch screen to operate your VAIO computer The response to a gesture va...

Page 294: ...les to rotate an image such as a photo You cannot rotate images depending on the apps you are using To select by swiping Slide your finger in short distance in the direction that the screen does not scroll You can select an item such as an app tile or a picture Go to Page Top 2013 Sony Corporation 294 ...

Page 295: ...ing the DPI to enlarge the text and icon size enables you to operate the touch screen easier 1 Open Control Panel and select Appearance and Personalization and Make text and other items larger or smaller See Opening Control Panel to open Control Panel 2 Select the desired settings from the options on the screen and Apply 3 If a message appears and recommends signing out select Sign out now 4 Sign ...

Page 296: ...pped with a capacitive touch screen Do not use an object other than your finger to use the touch screen The touch screen may be damaged or a malfunction may occur Be sure to touch the screen only with your finger The touch screen may not work properly if you turn on your VAIO computer while touching the screen In such a case restart the computer The touch screen may not work for several seconds af...

Page 297: ... This topic explains the performance settings On models with the Dynamic Hybrid Graphics System models with both the Intel HD Graphics and the AMD Radeon Graphics the graphics accelerator automatically switches depending on the running apps so that you can run your VAIO computer at optimum conditions Depending on video or image apps you can manually switch the graphics accelerator for each app See...

Page 298: ... Settings You can manually change the graphics performance settings On models with the Dynamic Hybrid Graphics System models with both the Intel HD Graphics and the AMD Radeon Graphics follow these steps to change the graphics performance settings 1 Right click on the desktop and select Configure Switchable Graphics See Opening the Desktop to open the desktop 2 Select the button on the right side ...

Page 299: ...or example after installing a memory module you can view the information to confirm system memory changes 1 Start VAIO Care Desktop See Searching Starting Apps Settings or Files to start VAIO Care Desktop 2 Select About Your VAIO and System information The system information of your VAIO computer is displayed Go to Page Top Related Topic Notes on Adding and Removing Memory Modules Adding and Remov...

Page 300: ...AIO Computer VAIO Control Center allows you to access system information and to change settings of various kinds of functions such as display and sounds 1 Start VAIO Control Center See Searching Starting Apps Settings or Files to start VAIO Control Center 2 Select your desired item and change the settings Hint Some of the items will not be visible if you sign in as a user without administrative ri...

Page 301: ... BIOS function 1 Connect an external device to your VAIO computer 2 Press the ASSIST button while your VAIO computer is off The VAIO Care Rescue Mode screen appears 3 Select Start from media USB device optical disc The booting process from the external device starts Note Disconnect all devices from your VAIO computer except for the external device from which you intend to boot up Some devices cann...

Page 302: ... to keep your VAIO computer up to date Through the Internet VAIO Update automatically detects the update programs that are necessary for enhancing your computer s performance or new apps that are available and let you download and install with simple steps 1 Start VAIO Update and follow the on screen instructions See Searching Starting Apps Settings or Files to start VAIO Update Hint You can also ...

Page 303: ...and search for appropriate measures if you have any problem 1 Press the ASSIST button while your VAIO computer is on VAIO Care starts Refer to the help file included with VAIO Care for more information Hint Pressing the ASSIST button while your VAIO computer is off starts VAIO Care Rescue Mode VAIO Care Rescue Mode can be used to recover the computer in case of emergency for example if Windows doe...

Page 304: ...rch box 3 Select Windows Update from the list and follow the on screen instructions to complete the updates VAIO Update VAIO Update automatically notifies you of new updates available on the Internet and downloads and installs them on your VAIO computer 1 Start VAIO Update and follow the on screen instructions See Searching Starting Apps Settings or Files to start VAIO Update To update Windows Sto...

Page 305: ...Go to Page Top 2013 Sony Corporation 305 ...

Page 306: ...rts VAIO Care While the computer is off the ASSIST button starts VAIO Care Rescue Mode VAIO Care Rescue Mode Recover or maintain your system can be used to recover the computer in case of emergency for example when Windows does not start Note If the VAIO Care Rescue Mode screen is displayed and five minutes pass without any operation your VAIO computer automatically turns off Go to Page Top Relate...

Page 307: ...ps Settings or Files to start VAIO Control Center 2 Change the keyboard backlight settings in Keyboard Backlight The settings window appears Follow the on screen instructions to change the settings Hint You can set the keyboard backlight to automatically turn on and off according to ambient light intensity If you enable this function you can also set a time period to turn off the keyboard backligh...

Page 308: ...pics Print Personal Computer E Series SVE14A3 Changing the Button Assignment VAIO Button You can change the current task assigned to the VAIO button Parts and Controls on the Front 1 Press and hold down the VAIO button The settings window appears 2 Change the current task to your desired one You can select a task from the list 3 Select OK Go to Page Top Back Back to Top 2013 Sony Corporation 308 ...

Page 309: ...natively tap on the touch pad twice quickly To right click With the pointer on your desired item or object press the right button zone once Alternatively tap on the touch pad with two fingers Depending on the location of the pointer you can display various shortcut menus To drag With the pointer on your desired item or object press the left button zone once and while holding down the zone slide yo...

Page 310: ...p menu To open the charms Put your finger on the right edge of the touch pad and slide the finger left See Opening the Charms for more information To switch apps Put your finger on the left edge of the touch pad and slide the finger right to switch to the running app When more than one app is running repeat this action to switch apps in descending order from the last used app Note The gesture func...

Page 311: ... To start VAIO Control Center see Searching Starting Apps Settings or Files Go to Page Top Related Topic Enabling Disabling the Touch Pad Disabling the Tapping Function on the Touch Pad Enabling Disabling the Gesture Function Go to Page Top 2013 Sony Corporation 311 ...

Page 312: ... your VAIO computer 1 Press and hold down the Fn key and press the F1 key Each time you press the keys the touch pad is enabled disabled Hint Be sure to connect a mouse before disabling the touch pad If you disable the touch pad before connecting a mouse you will be able to use only the keyboard for pointing operations Go to Page Top Related Topic Using the Touch Pad Disabling the Tapping Function...

Page 313: ... Back Forward Zoom in Zoom out Open the app menu Open the charms Switch apps Follow these steps to enable disable the gesture function 1 Start VAIO Control Center and select Mouse and Keyboard See Searching Starting Apps Settings or Files to start VAIO Control Center 2 Select Details under Touchpad Operations 3 Select or clear the Enable multi touch functions check box Select the check box to enab...

Page 314: ...unction to avoid unintentional clicks caused by a light touch on the touch pad during the keyboard operations 1 Start VAIO Control Center and select Mouse and Keyboard See Searching Starting Apps Settings or Files to start VAIO Control Center 2 Select Details under Touchpad Operations 3 Clear the Enable tap functions check box 4 Select OK Go to Page Top Related Topic Using the Touch Pad Enabling D...

Page 315: ...ng on the type and number of connected USB devices If you cannot place the computer into Sleep mode disconnect all USB devices and try again If your VAIO computer enters Sleep mode when Windows or the computer is unstable it may not resume from Sleep mode The following operations are recommended Before placing your VAIO computer into Sleep mode save your files and exit all running apps Shut down y...

Page 316: ...r supplied with your VAIO computer or with genuine Sony products Do not use any other AC adapter as it may cause a malfunction Do not connect the AC adapter to a power conversion device such as a travel power converter It may cause overheating or a malfunction If the AC adapter cable becomes damaged or broken do not use it Notes on turning on your VAIO computer Because your VAIO computer contains ...

Page 317: ...and Sound and Power Options 3 Select your desired power plan 4 If you want to change the power plan settings select Change plan settings on the right of your desired power plan in the Power Options window By selecting Change advanced power settings you can change the advanced settings Refer to Windows Help and Support Opening Windows Help and Support for more information on the power plan settings...

Page 318: ...utton while your VAIO computer is off The VAIO Care Rescue Mode screen appears 2 Select Start BIOS setup Enter a password if it has already been set The BIOS setup screen appears 3 Press the or key to select the Security tab select Set Machine Password or Set User Password and then press the Enter key The password entry screen appears 4 Enter the password and press the Enter key To change the pass...

Page 319: ...op Related Topic Removing the Power on Password Creating Changing Removing Your Windows Password What should I do if I forget the power on password to start my VAIO computer Go to Page Top 2013 Sony Corporation 319 ...

Page 320: ...de screen appears 2 Select Start BIOS setup Enter a password if it has already been set The BIOS setup screen appears 3 Press the or key to select the Security tab select Set Machine Password or Set User Password and then press the Enter key The password entry screen appears 4 Leave the Enter New Password and Confirm New Password fields blank and press the Enter key 5 Press the or key to select th...

Page 321: ...word 1 Open the charms and select the Settings charm See Opening the Charms to open the charms 2 Select Change PC settings in the lower right corner 3 Select Users in the left pane of the PC settings screen 4 Select Create a password or Change your password 5 Follow the on screen instructions to enter your password Note Do not forget your password Write down the password and keep it in a secure pl...

Page 322: ...era and communication apps The built in camera indicator light is on while the built in camera is in use 1 Built in camera 2 Built in camera indicator 3 Built in microphone monaural Non touch screen equipped models 4 Built in microphone monaural Touch screen equipped models The shape of the built in camera depends on the model Hint The apps installed on your VAIO computer vary depending on the com...

Page 323: ...ttom of the drive tray with one hand place a disc in the middle of the drive tray and gently push it down until the disc clicks into place If the disc is not properly placed when you close the drive tray it may become unable to open Place the disc with the label side facing upward 3 Close the drive tray by pushing it in gently Note Do not exert pressure on the drive tray when placing a disc Hint T...

Page 324: ...Check the specifications before use For DVD SuperMulti Drive equipped models The optical disc drive supports playback and or recording of the following media Playback and recording CD R RW 1 DVD R RW DVD R RW DVD R DL Double Layer DVD R DL Dual Layer DVD RAM 2 3 Playback only CD ROM DVD ROM For Blu ray Disc TM Drive with DVD SuperMulti equipped models The optical disc drive supports playback and o...

Page 325: ...Blu ray Disc media with a cartridge are not supported 5 Available when the optical disc drive supports BDXL TM media Some apps may not support playback and or recording of BD R TL BD RE TL media and the preinstalled apps vary depending on the model you purchased Refer to the help files included with the apps for more information Other players may not support playback of BD R TL BD RE TL media on w...

Page 326: ...ats contact the individual publisher of the pre recorded disc or the manufacturer of the recordable disc Your VAIO computer needs to be connected to the Internet to play DVD RW DVD RAM and DVD R single layer or dual layer media that are compliant with the Content Protection for Recordable Media CPRM standard To record edit or play copyright protected content Blu ray Disc media employs the Advanced...

Page 327: ...Related Topic About Region Codes Optical disc drive equipped models Go to Page Top 2013 Sony Corporation 327 ...

Page 328: ...a Taiwan South Korea Hong Kong 4 Central America South America Mexico Australia New Zealand 5 North Africa Asia Russia Ukraine Belarus India 6 China 7 Reserved for future use 8 International aircraft international cruise ship international conference hall etc Region code indicators are labeled on the discs or packages to indicate in which region and on what type of player you can play the disc If ...

Page 329: ...HDMI cable not supplied and configure the 3D TV settings See Connecting a TV with an HDMI Input Port for more information 2 Press the Fn F7 keys several times to switch the display output to only an external display See Selecting Display Modes for more information 3 Start the Blu ray Disc playback app 4 Insert Blu ray Disc media into the optical disc drive slot See Inserting Removing a Disc Optica...

Page 330: ...f The VAIO Care Rescue Mode screen appears 2 Select Recover or maintain your system Follow the on screen instructions until the Choose an option screen appears 3 Select Troubleshoot then Recovery and maintenance Follow the on screen instructions until the VAIO Care Rescue Mode Recover or maintain your system screen appears 4 Select Start recovery wizard 5 Follow the on screen instructions Hint If ...

Page 331: ...impossible to use the refresh function 1 Create Recovery Media if you have not yet created it See Creating Recovery Media for more information on how to create Recovery Media 2 Insert the Recovery Media into the optical disc drive or connect a USB flash drive not supplied to the USB port on your VAIO computer while the computer is in Normal mode 3 Turn off your VAIO computer 4 Press the ASSIST but...

Page 332: ...tructions until the Choose an option screen appears 3 Select Troubleshoot and Refresh your PC Most user data saved on your built in storage device some Windows settings and all apps downloaded from Windows Store will be retained even after you refresh your VAIO computer However some app settings or files in the specific folders may not be retained Confirm the following list for details of which se...

Page 333: ... the same location after you refresh your VAIO computer Refer to the help file included with the app you are using for instructions Hint The apps installed at the time of delivery and installed from Windows Store are retained whereas all Desktop apps that you installed after the purchase will be erased Go to Page Top Related Topic About Recovery Recovering from the Recovery Area Recovering from Re...

Page 334: ...els do not support the refresh function If you check the capacity of the SSD press the ASSIST button while your VAIO computer is off to display the VAIO Care Rescue Mode screen and select Start BIOS setup When do I have to perform recovery or refresh If your VAIO computer has become unstable If your VAIO computer has been infected with a computer virus If your VAIO computer is experiencing problem...

Page 335: ...here are commercially available apps designed for this purpose Why do I have to create Recovery Media Recovery Media are used to restore your VAIO computer back to its original factory condition If Windows does not start and you have deleted the recovery area you will need the Recovery Media to perform recovery Create the Recovery Media immediately after the computer is ready for use Go to Page To...

Page 336: ...SSIST button to display the VAIO Care Rescue Mode screen and select Start from media USB device optical disc Follow the on screen instructions until the Choose an option screen appears 4 Select Troubleshoot then Recovery and maintenance Follow the on screen instructions until the VAIO Care Rescue Mode Recover or maintain your system screen appears 5 Select Start recovery wizard 6 Follow the on scr...

Page 337: ... 2013 Sony Corporation 337 ...

Page 338: ...B ports that are compliant with only the USB 2 0 standard be sure to create Recovery Media using the USB flash drive that is not compliant with the USB 3 0 standard 1 Connect your VAIO computer to the Internet and download and install the latest updates using VAIO Update 2 Press the ASSIST button while your VAIO computer is on to start VAIO Care If the User Account Control window appears select Ye...

Page 339: ...uch or allow the surface of the discs to become dirty Fingerprints or dust on the surface may cause read write errors To create Recovery Media you may need to use the free space on your C drive more than double capacity of media you use Depending on your model you cannot create Recovery Media even at the time of purchase due to the shortage of free space regardless if the optical disc drive suppor...

Page 340: ...here the data for the system recovery is stored To check the volume of the recovery area follow these steps 1 Open the charms and select the Search charm See Opening the Charms to open the charms 2 Select Apps and enter Computer in the search box 3 Select Computer 4 Select Computer on the menu bar and Manage 5 Select Disk Management under Storage in the left pane The volume of the recovery area an...

Page 341: ...AIO computer during the recovery process Do not stop the recovery process until the process is complete If you have forgotten the password and cannot start the recovery process contact an authorized Sony service support center to reset it A reset fee will be charged Notes on apps Recovering your VAIO computer can restore only the preinstalled apps The app s that has been installed on your own or t...

Page 342: ...en the restore point was created Typically restore points are created automatically for example when you install a driver However we recommend that you create a new restore point manually before installing any apps or drivers on your VAIO computer Refer to Windows Help and Support Opening Windows Help and Support for information on creating a restore point Go to Page Top Related Topic Restoring Yo...

Page 343: ...er or maintain your system with Recovery Media See Recovering from Recovery Media for more information It is recommended that you select an external hard disk drive as a location to save rescued files if you select Custom rescue Notes on using VAIO Care Rescue Mode Recover or maintain your system Handle rescued files with care to protect from unauthorized access Disable the Windows hard disk drive...

Page 344: ...process will be stopped and the computer will restart There is no way to resume the process Rescued files may be divided into two or more files and saved in a specified location or renamed depending on the location you select Use VAIO Data Restore Tool to restore the rescued files See Restoring Your Data with VAIO Data Restore Tool for more information If an external hard disk drive or optical dis...

Page 345: ...O computer 3 Press the ASSIST button to display the VAIO Care Rescue Mode screen and select Start from media USB device optical disc Follow the on screen instructions until the Choose an option screen appears 4 Select Troubleshoot Advanced options and System Restore 5 Select your operating system The System Restore window appears 6 Select Next 7 Select a restore point and Next The confirmation win...

Page 346: ...various data stored on your built in storage device To restore the lost data its backup copy is needed It is strongly recommended that you back up your data regularly If you can start Windows back up and restore your data with the Windows feature To use the feature open Control Panel and select System and Security and File History Go to Page Top Related Topic About Types of Backup Backing Up Your ...

Page 347: ... image you need an optional hard disk drive formatted in NTFS format You can also back up a system image to optical discs such as Blu ray Disc or DVD disc For details on how to create a system image refer to Windows Help and Support Opening Windows Help and Support Note We will not restore or compensate for any lost or damaged data under any circumstances including failure of your VAIO computer Cr...

Page 348: ...acking Up Your Data when You cannot Start Windows Restoring Your Data with VAIO Data Restore Tool Restoring System Files Using the Restore Point when You cannot Start Windows Go to Page Top 2013 Sony Corporation 348 ...

Page 349: ...he VAIO Data Restore Tool window appears 4 Select Next If the User Account Control window appears select Yes 5 Follow the on screen instructions Note To restore copyright protected data such as music files organized by digital media playback apps use a backup tool specified by the app you used to import such data Sony does not guarantee the playback compatibility of data which is not restored with...

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Page 351: ...nd Security and select Create and format hard disk partitions under Administrative Tools See Opening Control Panel to open Control Panel If the User Account Control window appears select Yes 2 Right click the C drive and select Shrink Volume 3 Enter the size of the partition to be created in Enter the amount of space to shrink in MB and select Shrink 4 Right click Unallocated and select New Simple...

Page 352: ... than one partition may have various advantages such as separating the system files from your data files Your VAIO computer has only one partition C drive as the factory default setting If you want to store data in another partition such as D drive change the partition size and create a new partition For more information on how to create partitions see Creating Partitions Hint Some models may have...

Page 353: ... life has become short replace the battery pack with a new one specified by Sony Refer to the help file for more information on battery charge status and capacity decrease 1 Start VAIO Control Center and select Power and Battery See Searching Starting Apps Settings or Files to start VAIO Control Center 2 Select Details in Battery Detailed battery pack information such as charging capacity is displ...

Page 354: ...inks differently according to conditions Lit in orange The battery pack is charging Turns off when charging is completed Blinks in orange along with the green power indicator The battery pack is running out of power Normal mode Blinks fast in orange A battery error has occurred due to a failed battery pack an unlocked battery pack etc Go to Page Top Related Topic Charging the Battery Pack Checking...

Page 355: ...e use Sleep mode frequently If you do not intend to use the computer for an extended period of time turn off the computer Resuming the computer from Sleep mode is faster than from booting up the computer See Using Sleep Mode for more information Decrease the LCD brightness of the computer screen See Changing the LCD Brightness for more information Turn down the volume of the speakers and headphone...

Page 356: ...rdware See Searching Starting Apps Settings or Files to start VAIO Control Center 2 Enable disable the setting in Rapid Wake Note With Rapid Wake disabled your working data is not saved on the built in storage device when the computer enters Sleep mode Therefore if the computer is turned off during Sleep mode because for example the battery pack runs out of power or the computer is disconnected fr...

Page 357: ...ing damage to the computer You cannot write data to an SD memory card that is write protected It is recommended that you make a backup copy of important data Stored data may be lost or corrupted if You remove an SD memory card or turn off your VAIO computer while the media access indicator light is on You use an SD memory card at a place where static electricity or electrical noise may disturb the...

Page 358: ...r memory card adaptor of a different type into the memory card slot An incompatible memory card or memory card adaptor may get stuck in the slot causing damage to your VAIO computer Some types of SD memory cards for example ones with the UHS Ultra High Speed data transfer feature may become extremely hot due to continuous access to the memory cards In such a case wait for a while before removing t...

Page 359: ...refully slide it into the slot until it clicks into place The SD memory card icon will appear in the Computer window after you insert the card into the slot Note Be careful not to insert an SD memory card in the wrong orientation If you force it into the slot upside down the slot may be damaged Refer to the manual that came with the SD memory card for more information The SD memory card icon will ...

Page 360: ...Related Topic Removing SD Memory Cards Notes on Using SD Memory Cards Go to Page Top 2013 Sony Corporation 360 ...

Page 361: ...r Incompatible cards and adaptors may get stuck in the slot causing damage to the computer You cannot write data to Memory Stick that is write protected It is recommended that you make a backup copy of important data Stored data may be lost or corrupted if You remove Memory Stick or turn off your VAIO computer while the media access indicator light is on You use Memory Stick at a place where stati...

Page 362: ...s Notes on Using Memory Stick Micro Before using Memory Stick Micro M2 be sure to insert it into an M2 Duo adaptor If you insert the media directly into the Memory Stick Duo slot without the adaptor you may not be able to remove it from the slot Keep Memory Stick Micro and M2 Duo adaptors away from children They are harmful if swallowed Go to Page Top Related Topic About Memory Stick Compatible Me...

Page 363: ...y Stick from the slot while formatting This could cause a malfunction 1 Locate the Memory Stick slot 2 Carefully slide Memory Stick into the slot until it clicks into place See Inserting Memory Stick for more information 3 Open Computer To open Computer see Searching Starting Apps Settings or Files 4 Right click the Memory Stick icon and select Format 5 Select Restore device defaults The size of t...

Page 364: ...About Memory Stick Compatible Memory Stick Inserting Memory Stick Removing Memory Stick Notes on Using Memory Stick Go to Page Top 2013 Sony Corporation 364 ...

Page 365: ...atile IC recording media especially designed for exchanging and sharing digital data with compatible products such as digital cameras and other devices Because it is removable it can be used for external data storage For the latest information about Memory Stick visit http www sony net memorycard Go to Page Top Related Topic Compatible Memory Stick Inserting Memory Stick Removing Memory Stick Form...

Page 366: ...es only Note Your VAIO computer supports only Duo size Memory Stick and does not support standard size Memory Stick Before using Memory Stick Micro M2 be sure to insert it into an M2 Duo adaptor If you insert the media directly into the Memory Stick Duo slot without the adaptor you may not be able to remove it from the slot Your VAIO computer has been tested and found compatible with any Sony bran...

Page 367: ...Related Topic About Memory Stick Inserting Memory Stick Removing Memory Stick Formatting Memory Stick Notes on Using Memory Stick Go to Page Top 2013 Sony Corporation 367 ...

Page 368: ...system configuration of your VAIO computer Note The Memory Stick icon will appear in the Computer window after you insert Memory Stick into the slot If Memory Stick cannot be inserted easily remove it gently and verify you are inserting it in the proper direction Be sure to hold Memory Stick with the arrow pointing in the correct direction as you insert it into the slot To avoid damaging your VAIO...

Page 369: ...Formatting Memory Stick Notes on Using Memory Stick Go to Page Top 2013 Sony Corporation 369 ...

Page 370: ...AIO computer and release 4 Pull Memory Stick out of the slot Note Do not remove Memory Stick while the Media Access indicator light is on If you do you may lose data Large volumes of data may take time to load so make sure the indicator light is off before removing Memory Stick Be sure to remove Memory Stick gently or it may pop out unexpectedly Hint The Memory Stick slot on your computer also wor...

Page 371: ...ards This topic explains how to remove an SD memory card 1 Locate the SD memory card slot 2 Check that the media access indicator light is off 3 Push in the SD memory card toward your VAIO computer and release 4 Pull the SD memory card out of the slot Hint The SD slot on your computer also works as a Memory Stick slot Go to Page Top Related Topic Inserting SD Memory Cards Notes on Using SD Memory ...

Page 372: ... you wear gloves If tapping triggers an unintentional operation make sure that no other parts of your body are in contact with the touch screen The surface of the touch screen may get hot This is normal and does not indicate a malfunction Even though the surface of the touch screen is tempered glass it could still become damaged Treat it with adequate care If it breaks small granular shards may sc...

Page 373: ...3 Entering Characters with Touch Screen Operations Touch screen equipped models You can operate the on screen Touch Keyboard with touch screen operations for text entry 1 Open the desktop and select the Touch Keyboard icon in the desktop notification area See Opening the Desktop to open the desktop Hint The on screen Touch Keyboard appears automatically when you touch a text field Go to Page Top B...

Page 374: ...peakers and the headphones See Adjusting the Speakers Volume for more information To decrease the volume press the Fn F3 keys To increase the volume press the Fn F4 keys Fn F5 F6 Press the button repeatedly to adjust the LCD brightness of your computer screen See Changing the LCD Brightness for more information To decrease lighting intensity press the Fn F5 keys To increase lighting intensity pres...

Page 375: ...n Fn Pg Up Page Up Goes to the previous page Fn End End Moves the cursor to the end of a line or page Fn Pg Dn Page Down Goes to the next page Fn Home Home Moves the cursor to the top of a line or page Hint For information on shortcut keys combined with the Windows key etc refer to Windows Help and Support Opening Windows Help and Support Go to Page Top 2013 Sony Corporation 375 ...

Page 376: ...n camera as it may cause poor quality images Do not let direct sunlight enter the lens of the built in camera regardless of your VAIO computer s power state as it may cause the camera to malfunction Care and cleaning of the built in camera If the area on and around the built in camera is soiled gently wipe it with a soft cloth such as a lens cleaning cloth Do not rub the area too hard as it can be...

Page 377: ...itch the display output between the computer screen and an external display Notes on playing recorded discs on other players Some CD players may not be able to play audio CDs created with CD R or CD RW media Some DVD players may not be able to play DVDs created with DVD R DL DVD R DL DVD R DVD RW DVD R DVD RW or DVD RAM media Blu ray Disc recorders that support only BD RE Ver 1 0 cannot play BD R ...

Page 378: ...Be sure to keep the disc clean Sony assumes no liability for any problems and damages to discs arising out of adhesive labels affixed to discs Refer to the manual carefully that came with the label app or label paper and use the labels under your responsibility To take proper care of discs For normal cleaning hold the disc by its edges and use a soft cloth to wipe the surface from the center out a...

Page 379: ... through the use of computers and office equipment The program backs the development and dissemination of products with functions that effectively reduce energy consumption For detailed information on the ENERGY STAR Program visit the following websites http www energystar gov USA http www eu energystar org Europe This computer is designed in compliance with the ENERGY STAR standards and delivered...

Page 380: ... ray Disc Association The BLUETOOTH word mark and logos are registered trademarks owned by Bluetooth SIG Inc and any use of such marks by Sony Corporation is under license Other trademarks and trade names are those of their respective owners Power2Go is trademark of CyberLink Inc PowerDVD is trademark of CyberLink Inc NVIDIA and 3D Vision are registered trademarks and or trademarks of NVIDIA Corpo...

Page 381: ...k are registered U S marks The N Mark is a trademark or registered trademark of NFC Forum Inc in the United States and in other countries Wi Fi is a trademark or registered trademark of Wi Fi Alliance All other names of systems products and services are trademarks of their respective owners In the manual the or marks are not specified Features and specifications are subject to change without notic...

Page 382: ...at generation varies depending on external devices or apps in use If your VAIO computer or the AC adapter becomes extraordinarily hot turn off the computer unplug the AC adapter remove the battery pack if it is removable and then contact an authorized Sony service support center Power source Do not place heavy objects on the power cord or this could cause a fire To disconnect the power cord pull i...

Page 383: ...Go to Page Top 2013 Sony Corporation 383 ...

Page 384: ...shooting List of Topics Print Personal Computer E Series SVE14A3 About the Software License This product contains software owned by Sony and licensed by third parties Use of such software is subject to the terms and conditions of license agreements enclosed with this product Go to Page Top Related Topic Read This First Go to Page Top Back Back to Top 2013 Sony Corporation 384 ...

Page 385: ...orage device is damaged the data cannot be restored To prevent losing data you should be careful when handling your VAIO computer To avoid damaging your built in storage device Do not subject your VAIO computer to sudden movements Keep your VAIO computer away from magnets Do not place your VAIO computer in a location subject to mechanical vibration or in an unstable position Do not turn off the po...

Page 386: ...hese suggestions before contacting an authorized Sony service support center or your local Sony dealer directly 1 See other sections in this on screen manual 2 Start VAIO Care Desktop and perform necessary operations See Searching Starting Apps Settings or Files to start VAIO Care Desktop 3 Visit the VAIO online support website and find necessary information Go to Page Top Related Topic Keeping Yo...

Page 387: ...wipe off the dirt or clean off with a lightly wet cloth and then wipe remaining moisture away with a dry cloth Do not use solvents such as benzine acetone alcohol thinner or commercially available cleaners as these may cause damage to the surface or coating of your VAIO computer Use a blower to blow off debris and dust underneath the keys keycaps Do not remove any keycap from the keyboard Do not u...

Page 388: ...pack and wait about five minutes Then put them back in place and turn on the computer again Before using your VAIO computer for the first time you need to connect the computer to a power source with the AC adapter Check that you are using the supplied Sony AC adapter For your safety use only the genuine Sony rechargeable battery pack and AC adapter which are supplied by Sony for your VAIO computer...

Page 389: ...es SVE14A3 What should I do if my VAIO computer does not enter Hibernate mode Select Choose what the power button does in the Power Options window Select Change settings that are currently unavailable the Hibernate check box and Save changes To open the Power Options window see Selecting a Power Plan Go to Page Top Back Back to Top 2013 Sony Corporation 389 ...

Page 390: ... Personal Computer E Series SVE14A3 Why does my VAIO computer automatically turn off When the battery pack is running out of power your VAIO computer automatically enters Hibernate mode and eventually turns off Connect the AC adapter to the computer or charge the battery pack Go to Page Top Back Back to Top 2013 Sony Corporation 390 ...

Page 391: ...le the computer is communicating with a peripheral device or the network Windows does not allow you to turn off the computer In addition some peripheral device drivers for the peripheral devices do not support the feature to force the computer to shut down If the computer screen freezes press the Ctrl Alt Delete keys select Shut down in the lower right corner of the computer screen and then select...

Page 392: ...Go to Page Top 2013 Sony Corporation 392 ...

Page 393: ...from the network if any Press and hold down the Power button for more than four seconds and make sure the power indicator light is off Then turn on your VAIO computer again If the problem persists press and hold down the Power button for more than four seconds and make sure the power indicator light is off Disconnect all cables connected to your VAIO computer such as the AC adapter remove the batt...

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Page 395: ...r button does not work the power indicator light blinks fast The battery pack may not be installed properly Remove the battery pack and reinstall it properly To install or remove the battery pack see Installing the Battery Pack or Removing the Battery Pack If the problem persists it means the installed battery is not compatible with your VAIO computer Remove the battery pack Go to Page Top Back Ba...

Page 396: ...m the factory default settings Press the ASSIST button while your VAIO computer is off to display the VAIO Care Rescue Mode screen then select Start BIOS setup Press the or key to select the Security tab select Factory Default and then press the Enter key When the confirmation prompt appears press the Enter key and restart the computer If a message appears even after you restart your VAIO computer...

Page 397: ...nt Personal Computer E Series SVE14A3 What should I do if VAIO Care Rescue Mode starts when I turn on my VAIO computer You may have accidently pressed the ASSIST button rather than the Power button Exit VAIO Care Rescue Mode and locate the Power button on your VAIO computer Go to Page Top Back Back to Top 2013 Sony Corporation 397 ...

Page 398: ...my VAIO computer running slowly and the CPU clock frequency low while the computer is running on battery power While your VAIO computer is running on battery power the CPU clock frequency is reduced for power conserving purposes which causes the computer to run slowly This is normal and does not indicate a malfunction Go to Page Top Back Back to Top 2013 Sony Corporation 398 ...

Page 399: ... problem could be due to the battery pack not being installed properly To solve this problem turn off your VAIO computer remove the battery pack and then reinstall it To install or remove the battery pack see Installing the Battery Pack or Removing the Battery Pack If the problem persists it is likely that the installed battery pack is not compatible with your VAIO computer or has failed Turn off ...

Page 400: ...tery care function is enabled Start VAIO Control Center and change the settings in the Power and Battery window To start VAIO Control Center see Searching Starting Apps Settings or Files If ambient temperature is outside the specified range or the power consumption of your VAIO computer is high when you charge the battery pack the charge current may be reduced Go to Page Top Back Back to Top 2013 ...

Page 401: ...s normal and does not indicate a malfunction so wait until the process is complete Because disc at once mode writes all the data to a disc at one time the optical disc drive writes 1 GB of dummy data to a disc even when the actual data size is less than 1 GB to ensure playback compatibility Some players can play only discs that are created in disc at once mode When you play the created disc on a p...

Page 402: ...ent Protection for Recordable Media CPRM you need to install a CPRM pack for the playback app on your VAIO computer To play copyright protected Blu ray Disc media continually you need to update the AACS key Follow a message displayed on the computer screen to update the AACS key You can update it through the Internet Uninstall the playback or writing app installed on your VAIO computer after purch...

Page 403: ...ter E Series SVE14A3 Why can t I write data to a disc CD R DVD R DL DVD R DVD R DL DVD R BD R BD R DL or BD R TL media are not rewritable You can write data to such media only once and cannot delete data on the media See Supported Discs Optical disc drive equipped models for more information Go to Page Top Back Back to Top 2013 Sony Corporation 403 ...

Page 404: ...he optical disc drive The drive eject button may not work depending on your VAIO computer status Exit all running apps and press the drive eject button If the problem persists restart the computer and press the drive eject button again If the problem persists insert a thin straight object such as a paper clip into the manual eject hole on the optical disc drive Go to Page Top Back Back to Top 2013...

Page 405: ...ondition of your VAIO computer In such a case wait for a while before moving the pointer again If the pointer still does not move press the Ctrl Alt Delete keys select Shut down in the lower right corner of the computer screen and then select Shut down If the problem persists press and hold down the Power button or slide the Power switch to the right for more than four seconds Turning off the comp...

Page 406: ...f my keyboard configuration is wrong The language layout of your keyboard is labeled on the packaging box If you choose a different regional keyboard when you complete the Windows setup the key configuration will be mismatched To change the keyboard configuration refer to Windows Help and Support Opening Windows Help and Support Go to Page Top Back Back to Top 2013 Sony Corporation 406 ...

Page 407: ...my VAIO computer screen freezes Restart your VAIO computer Press the Ctrl Alt Delete keys select Shut down in the lower right corner of the computer screen and then select Restart If the problem persists press and hold down the Power button for more than four seconds or slide the Power switch to the right for more than four seconds Go to Page Top Back Back to Top 2013 Sony Corporation 407 ...

Page 408: ...nted on the keys Press the Num Lk key or Fn Num Lk keys to turn the Num Lock indicator light on or off See Parts and Controls on the Front for the location Check if the Caps Lock indicator light is on or off When the indicator light is on characters typed will appear in uppercase or lowercase if you also hold down the Shift key When the indicator light is off characters typed will appear in lowerc...

Page 409: ...ices List of Topics Print Personal Computer E Series SVE14A3 How do I avoid unintentional clicks caused by a light touch on the touch pad To avoid unintentional operation disable the tapping function See Disabling the Tapping Function on the Touch Pad Go to Page Top Back Back to Top 2013 Sony Corporation 409 ...

Page 410: ... E Series SVE14A3 How do I disable the touch pad Press the Fn F1 keys to disable the touch pad See Enabling Disabling the Touch Pad for more information Alternatively start VAIO Control Center then disable the touch pad To start VAIO Control Center see Searching Starting Apps Settings or Files Go to Page Top Back Back to Top 2013 Sony Corporation 410 ...

Page 411: ...ch pad The touch pad is disabled Press the Fn F1 keys to enable the touch pad See Enabling Disabling the Touch Pad for more information Alternatively start VAIO Control Center then enable the touch pad To start VAIO Control Center see Searching Starting Apps Settings or Files If a mouse is connected to your VAIO computer disconnect it Go to Page Top Back Back to Top 2013 Sony Corporation 411 ...

Page 412: ...ct settings on your app may cause dropped frames Refer to the help file included with the app for more information There may be more app running than your VAIO computer can handle Exit the apps that you are not currently using This problem may occur while your VAIO computer is running on the power saving plan which reduces the CPU performance See Selecting a Power Plan to check the current power p...

Page 413: ... when you use the built in camera under fluorescent lights and is due to a mismatch between the lighting output frequency and the shutter speed To reduce flicker noise change the direction of your VAIO computer so that you can adjust the direction of the built in camera Some apps offer adjustable parameters such as brightness or power frequencies to eliminate flicker noise Go to Page Top Back Back...

Page 414: ...and then press the Enter key See Selecting Display Modes for more information If your VAIO computer is running on battery power make sure the battery pack is installed properly and is charged See Charging the Battery Pack for more information If you wait for a while and the computer screen remains blank follow the procedures below Press and hold down the Power button for more than four seconds che...

Page 415: ...ch a case lower the resolution of the LCD screen See Changing the Resolution Size of the Screen Image for more information If you have selected to use an external display using the Fn F7 keys and the external display is disconnected from your VAIO computer the computer screen may be unable to display the video In such a case stop video playback press the Fn F7 keys to select the computer screen as...

Page 416: ...computer screen and an external display change the display output to either of them Some videos may not be displayed smoothly depending on the type or bit rate of videos Lowering the screen resolution may improve video playback performance See Changing the Resolution Size of the Screen Image for more information If data access to a memory card is in progress the media access indicator light is on ...

Page 417: ...ut port Reconnect the HDMI cable not supplied See Connecting a TV with an HDMI Input Port for more information Make sure you are using an HDCP compliant display The copyright protected content is not displayed on a non HDCP compliant display Change the screen resolution of the connected TV or external display Images may appear on the screen See Changing the Resolution Size of the Screen Image for ...

Page 418: ...w do I change the LCD brightness Press the Fn F5 or Fn F6 keys to adjust the LCD brightness of your VAIO computer See Changing the LCD Brightness for more information To adjust the LCD brightness of the connected external display such as a computer display or a TV use the brightness control on the external display Go to Page Top Back Back to Top 2013 Sony Corporation 418 ...

Page 419: ...rrectly when another camera app is running Exit the current app before starting another You may not be able to use another camera app that uses the built in camera while using the gesture function The viewfinder may show some noise for example horizontal streaks when you are viewing a rapid moving object This is normal and does not indicate a malfunction If the problem persists restart your VAIO c...

Page 420: ...heck if the Blu ray Disc playback app settings are correctly configured If your VAIO computer is connected to your 3D TV through an AV amplifier make sure the AV amplifier supports 3D playback Check the HDMI output resolution settings on your VAIO computer If the resolution is not set to 1920x1080 or 1280x720 images are not displayed in 3D You should also refer to the manual that came with your 3D...

Page 421: ...ld I do if some items do not fit on the computer screen Check that the text size is set to 100 If not some items for example an app menu may not be displayed correctly depending on the apps you are using Refer to Windows Help and Support Opening Windows Help and Support for more information on how to change the text size Go to Page Top Back Back to Top 2013 Sony Corporation 421 ...

Page 422: ...s such as those recorded with the AVCHD digital video camcorder Playing high definition videos requires substantial hardware resources such as CPU GPU or system memory performance on your VAIO computer During the video playback some operations and or functions may become unavailable and sound interruptions dropped frames and playback failure may occur depending on the configuration of the computer...

Page 423: ... Print Personal Computer E Series SVE14A3 What should I do if no image is displayed on my external display or TV screen Press the Fn F7 keys several times to select your desired display output and then press the Enter key See Selecting Display Modes for more information Go to Page Top Back Back to Top 2013 Sony Corporation 423 ...

Page 424: ...d images poor in quality Images captured under fluorescent light may contain light reflections A dark portion in captured images may contain noise The area on and around the built in camera is soiled Clean the area See Notes on the Built in Camera Built in camera equipped models for more information on how to clean the camera Go to Page Top Back Back to Top 2013 Sony Corporation 424 ...

Page 425: ...al Devices List of Topics Print Personal Computer E Series SVE14A3 Why is the video input from the built in camera suspended momentarily The video input may be suspended momentarily if A shortcut key with the Fn key is used The CPU load increases Go to Page Top Back Back to Top 2013 Sony Corporation 425 ...

Page 426: ...d change the Wi Fi setting under Wireless devices to On To open the charms see Opening the Charms To use the Wi Fi function on your VAIO computer you need to configure the Wi Fi settings Check the Wi Fi settings of the computer See Starting Wi Fi R Wireless LAN Communications for more information If a connection utility app supplied with a third party Wi Fi product is installed uninstall it If a c...

Page 427: ...ss filtering of your access point is enabled register the MAC address of your VAIO computer in the setup screen of the access point Otherwise the computer cannot connect to the access point Open Command Prompt enter ipconfig all and then press the Enter key You can find the physical address MAC address in the Physical Address field under Wireless LAN adapter Wi Fi To open Command Prompt see Search...

Page 428: ...y other devices are communicating via the access point Wait for a while and try again Change the channel setting of your access point By changing the channel interference on your wireless network may be reduced and data transfer speed may improve If access point channel interference occurs data transfer speed may be reduced If your access point interferes with other access points change the access...

Page 429: ...Topics Print Personal Computer E Series SVE14A3 What should I do if I do not know the SSID or security key for the access point You can find the key in the setting screen of your access point Refer to the manual that came with your access point for more information Go to Page Top Back Back to Top 2013 Sony Corporation 429 ...

Page 430: ...he SSID of your VAIO computer or the access point is set to ANY When the access point is in stealth mode For more information refer to the manual that came with your access point or consult your Wi Fi service provider Make sure your VAIO computer and access point are connected to one another See Starting Wi Fi R Wireless LAN Communications for more information Connection capability is affected by ...

Page 431: ...opics Print Personal Computer E Series SVE14A3 Why can t I write data to a memory card Some types of memory cards are equipped with an erasure prevention switch to protect data from unintentional erasure or overwriting Make sure the erasure prevention switch is off Go to Page Top Back Back to Top 2013 Sony Corporation 431 ...

Page 432: ...evices List of Topics Print Personal Computer E Series SVE14A3 Why can t I use BLUETOOTH R devices when I switch users If you switch users without signing out from your system BLUETOOTH devices will not work Be sure to sign out before switching users Go to Page Top Back Back to Top 2013 Sony Corporation 432 ...

Page 433: ...s been properly performed Some BLUETOOTH devices require authentication pairing before establishing connection with another device Perform the authentication process before connecting to such devices Make sure that your VAIO computer allows BLUETOOTH devices to find the computer Select arrow in the desktop notification area right click the BLUETOOTH icon and select Open Settings to open the settin...

Page 434: ... your VAIO computer is on When the WIRELESS indicator light is off you cannot use the BLUETOOTH function Make sure the BLUETOOTH function is enabled Open the charms and select the Settings charm Select Change PC settings in the lower right corner then select Wireless in the left pane Turn off Airplane mode and change the Bluetooth setting under Wireless devices to On To open the charms see Opening...

Page 435: ... Series SVE14A3 Why cannot I use the BLUETOOTH R function when I sign in to my VAIO computer as a user with a standard user account The BLUETOOTH function may not be available to a user with a standard user account on your VAIO computer Sign in to the computer as a user with administrative rights Go to Page Top Back Back to Top 2013 Sony Corporation 435 ...

Page 436: ...TH standard employed on the BLUETOOTH device with which you want to communicate is not the same version as the one employed on your VAIO computer the communication speed may become slower If your VAIO computer is compliant with BLUETOOTH high speed technology and the following two conditions are met high speed communications are available However some BLUETOOTH profiles do not support high speed c...

Page 437: ...eters due to obstacles between the devices radio wave quality ambient environment that includes existence of walls and materials of such walls or apps in use In such a case move the computer away from obstructions or closer to the device Check that the BLUETOOTH function of the device you want to communicate with is on and the device is not in the power saving mode Check that the BLUETOOTH functio...

Page 438: ...Select Change PC settings in the lower right corner then select Wireless in the left pane Turn off Airplane mode and change the Bluetooth setting under Wireless devices to On To open the charms see Opening the Charms Check the BLUETOOTH settings Open Control Panel and select Hardware and Sound and Devices and Printers Right click the computer icon and select Bluetooth settings and the Show the Blu...

Page 439: ...s List of Topics Print Personal Computer E Series SVE14A3 What should I do if I cannot charge the device connected to the USB port that supports USB charging Make sure that the USB Charging setting is enabled See Charging a USB Device for more information Go to Page Top Back Back to Top 2013 Sony Corporation 439 ...

Page 440: ...ter If you forget the password Setting Changing the Power on Password you cannot start your VAIO computer When you forget your user password Enter the machine password to reset the user password at the BIOS setup screen When you forget your machine password The password needs to be reset and a fee will be charged To reset the password contact an authorized Sony service support center Go to Page To...

Page 441: ...ively Press and hold down the Power button for more than four seconds and check if the power indicator light is off Then restart your VAIO computer and enter the correct password The password is case sensitive so be sure to check letters for the current case before you enter the password If you forget the power on password you cannot start your VAIO computer See What should I do if I forget the po...

Page 442: ... password The Windows password is case sensitive Check your password and enter again Log on using a user account that has system administrator privileges to reset your password If you forget all passwords for system administrator accounts you cannot reset any Windows passwords You need to perform system recovery See About Recovery for more information Go to Page Top Back Back to Top 2013 Sony Corp...

Page 443: ...A3 What should I do if I hear microphone feedback from speakers when using my microphone Microphone feedback may occur when your microphone receives the sound from a sound output device such as speakers Keep the microphone away from a sound output device Turn down the volume of the speakers and the microphone Go to Page Top Back Back to Top 2013 Sony Corporation 443 ...

Page 444: ...he volume is turned off select Deactivate muting to turn on the volume When the volume is minimized turn up the volume When connecting external speakers or headphones check the following Make sure external speakers or headphones are properly connected to your VAIO computer See Connecting External Speakers or Headphones for more information If external speakers require external power make sure the ...

Page 445: ...o not hear sound from a digital audio device connected to the digital output port such as the HDMI output port To output sound from a digital audio device connected to the digital output port on your VAIO computer you need to change the sound output to the digital audio device See Changing the Sound Output Device for more information Go to Page Top Back Back to Top 2013 Sony Corporation 445 ...

Page 446: ...device Open Control Panel and select Hardware and Sound To open Control Panel see Opening Control Panel Select Sound and check if there is a check mark on your desired microphone icon on the Recording tab If not select the icon and Set Default If the icon is not displayed make sure the microphone is properly connected to your VAIO computer If you are using an external microphone use a plug in powe...

Page 447: ... Series SVE14A3 What should I do if sound interruptions occur during video or audio playback Sound interruptions may occur when the CPU load is high In this case reduce the CPU load by exiting all running apps other than a playback app or by disabling unnecessary audio effects applied to playback Go to Page Top Back Back to Top 2013 Sony Corporation 447 ...

Page 448: ... do if my game app does not work or it keeps crashing Check the website of the game if there are any patches or updates to download Make sure you have installed the latest video driver On some VAIO computer models the graphics memory is shared with the system The optimal graphics performance in such a case is not guaranteed Go to Page Top Back Back to Top 2013 Sony Corporation 448 ...

Page 449: ...properly See How can I reinstall the original apps and drivers for more information Restore your VAIO computer from a system image backup if you have created the backup Refer to Windows Help and Support Opening Windows Help and Support for more information If the problem persists follow the instructions in Refreshing Your VAIO Computer to reinstall the operating system If the problem persists afte...

Page 450: ... Windows for more information Use VAIO Hardware Diagnostics to identify problems on your VAIO computer With the app you can check if the computer hardware a CPU a memory module and a built in storage device needs to be replaced To start VAIO Hardware Diagnostics select Tools and VAIO Hardware Diagnostics in VAIO Care Rescue Mode Recover or maintain your system Follow the instructions in Recovering...

Page 451: ...an them and try recovering your VAIO computer again If you cannot recover your VAIO computer from the recovery area restart the computer and recover the computer from the recovery area again or use Recovery Media If you cannot recover your VAIO computer using a USB optical drive or USB flash drive connect the drive to another USB port or to the USB port that is compliant with the USB 2 0 standard ...

Page 452: ...w Download and install the latest updates using VAIO Update See Using VAIO Update for more information Restart your VAIO computer And then try to create Recovery Media again If an AC adapter is supplied with an external optical disc drive plug the AC adapter into a power source Try other reliable media If the problem persists visit the VAIO online support website for further assistance Go to Page ...

Page 453: ... Recovery Security Peripheral Devices List of Topics Print Personal Computer E Series SVE14A3 How do I create Recovery Media You can create Recovery Media using VAIO Care See Creating Recovery Media for more information Go to Page Top Back Back to Top 2013 Sony Corporation 453 ...

Page 454: ...he recovery area Recover your VAIO computer from Recovery Media if you have used apps to modify the recovery area installed a different operating system from the preinstalled one or formatted the built in storage device without using VAIO Care Rescue Mode Recover or maintain your system If the problem persists visit the VAIO online support website for further assistance Go to Page Top Back Back to...

Page 455: ... List of Topics Print Personal Computer E Series SVE14A3 How can I restore my VAIO computer system to its factory default settings There are two ways to recover your VAIO computer system Recovering from Recovery Media and Recovering from the Recovery Area Go to Page Top Back Back to Top 2013 Sony Corporation 455 ...

Page 456: ...iginal apps and drivers You can restore the preinstalled apps and drivers using VAIO Care To restore them start VAIO Care Keeping Your VAIO Computer in Optimum Condition VAIO Care and then select Advanced Tools Restore and recovery and Reinstall Applications and Drivers Refer to the help file included with VAIO Care for more information Go to Page Top Back Back to Top 2013 Sony Corporation 456 ...

Page 457: ...eck if the power cable is connected properly to an AC outlet You may need to install a USB driver for the USB device before connecting the device Refer to the manual that came with the USB device for more information Try using another USB port on your VAIO computer The USB driver could be installed to the specific port you used the first time you connected the device USB hubs may prevent the USB d...

Page 458: ... printer is displayed as online or ready Then make sure the printer settings are correctly configured as instructed in the manual that came with the printer Make sure your printer is set to Set as Default Printer Refer to Windows Help and Support Opening Windows Help and Support for more information Make sure your printer is compatible with Windows installed on your VAIO computer Make sure your pr...

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