Sony SPP-S2430 - Cordless Telephone, Operating Instructions Manual

Page: 74 / 80

Additional Information
74
US
Symptom
The caller’s name and/or
phone number does not appear
on the display.
The caller’s name and/or
phone number does not
appear on the display during
call waiting.
You cannot dial the number
from the Caller ID list.
The memory match function
does not work.
You cannot use voice mail
service.
The MESSAGES lamp does not
function even if you have
subscribed to voice mail
service.
Remedy
• Make sure you have subscribed to Caller ID service.
• Caller ID service may not work when the phone is
connected to a Private Branch Exchange (PBX).
• The call is made through company which does not
offer Caller ID service. “OUT OF AREA” will appear
on the display.
• The call was “blocked.” “PRIVATE” will appear on
the display.
• You have answered the call while “ ** RINGING ** ”
was displayed. Please answer the call after the second
ringer sound.
• Make sure you have subscribed to “Caller ID with call
waiting” service (page 64).
• Make sure the “Caller ID with call waiting” service is
set to “ACTIVE” (page 17).
• Make sure nobody is talking with another phone on
the same telephone line.
• Make sure you entered your area code correctly
(page 13).
• You may need to change the number of digits of the
phone number (page 62).
• This function may not work when the phone is
connected to a Private Branch Exchange (PBX).
• If the call is from an office which uses multiple lines,
the phone number may not match the number you
put in the memory.
• If you have stored phone number with an outside line
access digit on a one-touch dial or in the Phone
Directory because the phone is connected to a Private
Branch Exchange (PBX), the phone number will not
match the Caller ID data.
• If you have stored phone number of less than 7 digits
on a one-touch dial or in the Phone Directory, the
phone number will not match the Caller ID data.
• Make sure you have subscribed to voice mail service
(page 65).
• If you move or change your telephone company, reset
this phone (page 66).
• Make sure that the voice mail service is set to
“ACTIVE” (page 21).
Troubleshooting (continued)
Caller ID