Sony PCG-R505TE Primary, Service Manual

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Troubleshooting the Software
67
My PC card does not work.
❑
Make sure the PC card is compatible with Microsoft® Windows®.
❑
Use the Sony Notebook Setup utility to disable devices you are not currently
using.
Troubleshooting the Software
My software program stops responding or crashes.
Contact the software publisher or designated provider for technical support. See
”Software Support Information” .
When I click an application icon, the message “You must insert the application
CD into your optical drive” appears and the software does not start.
❑
Some titles require specific files that are located on the application CD.
Insert the disc and try starting the program again.
❑
Make sure you place the CD in the tray with the label side facing up.
I hear background “noise” while using Windows Media Player to play my music CDs.
Sony suggests using the preinstalled Media Bar software to play audio CDs.
SmartCapture software does not start. (Windows
®
Me only)
Follow these steps to correct this condition.
1 Click Start, point to Settings, and click Control Panel to access the Control
Panel window.
2 Double-click Display to access the Display Properties dialog box.
3 Click the Setting tab.
4 Click the Advanced button.
5 Click the Adapter tab, and set RefreshRate to 60 Hz.
6 6. Click OK.