Getting Help
Troubleshooting
Sony Notebook Computer Us
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About DVD-ROMs, CD-ROMs and diskettes
My DVD-ROM / CD-ROM drive tray does not open
❑
Make sure the computer is turned on.
❑
Press the Eject button on the DVD-ROM / CD-ROM drive.
❑
If the Eject button does not work, you can open the tray by inserting a sharp,
pointed object into the hole to the right of the Eject button.
I can’t play a CD-ROM disc
❑
Make sure the label of the CD-ROM is facing up.
❑
If the CD-ROM disc requires software, make sure the software is installed
according to the program’s instructions.
❑
Check the volume of your speakers.
❑
Clean the CD-ROM disc.
❑
Moisture condensation may have occurred. Leave the computer for at least 1
hour while it is turned on.
I can’t play a DVD-ROM disc
❑
If a region code warning appears when you are using the DVD player, it could
be that the DVD-ROM disc you are trying to play is incompatible with the
DVD-ROM drive in your notebook computer. The region code is listed on the
disc’s packaging.
❑
If you hear sound but cannot see video, your computer’s video resolution may be
set too high. For best results, change the resolution in Windows Control Panel/
Display/Settings to 800 x 600 using 8-bit color.
❑
If you see video but cannot hear sound, check all of the following:
