Getting Help
Troubleshooting
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Troubleshooting
This section describes how to solve common problems you may encounter when
using your computer. Many problems have simple solutions, so try these suggestions
before you contact VAIO-Link.
Table of troubleshooting methods
❑
About the computer and software, see page 88
❑
About Digital Video Captures and DVgate, see page 93
❑
About the display, see page 93
❑
About DVD-ROMs, CD-ROMs and diskettes, see page 94
❑
About sound, see page 95
❑
About the modem, see page 96
❑
About peripherals, see page 99
About the computer and software
My computer does not start
❑
Check that the computer is plugged into a power source and that it is turned on.
Check that the power indicator on the front panel of the computer indicates that
the power is on.
❑
Check that the battery packs are inserted properly and that they are charged.
❑
Make sure there is no diskette in the floppy disk drive.
❑
Confirm that the power cord and all cables are connected firmly, as described in
“Connecting a Power Source” on page 18
.
✍
When you reconnect devices
(other than USB devices), be sure
to turn off the computer as
described in "Shutting down
your computer".
If you turn off the computer in
other ways, it may result in data
loss.
