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Warranty and after-
sales service
The unit is designed for use only in Japan.
You cannot use the unit in other countries/
regions where the power supply voltage
and TV system are different.
• This product has a warranty card
attached. Please receive it at your dealer
at the point of purchase.
• Please keep it in a safe place after filling
in all needed information and confirming
relevant details.
• The warranty period is one year from the
date of purchase.
• Recorded contents are not guaranteed.
• Sony Corporation will not repair, restore,
or duplicate any recorded content.
Checking out the conditions
and contacting us
Refer to the “Troubleshooting” in the Help
Guide and check whether it is a failure.
If the problem persist,
contact Sony Customer
Service
When contacting Sony Customer Service
(refer to the back cover), prepare the
following information.
• Model Name: HT-IV300
• Manufacture and Model Names of the
Connected TV and Other Equipment
• State of Malfunction: Please provide as
many details as possible
• Date of Purchase:
• Your Sony dealer:
Repairing during the
warranty period
Repairing during the warranty period will
be based on the description of the warranty.
Please read the warranty card for details.
Repairing after the warranty
period
Repair will be done upon request with a
service charge if the repair can maintain the
proper functionality of this unit.
The holding period of parts
Sony retains performance parts for repair
(parts needed to maintain the proper
functionality of the product) of a Home
Theatre System for 8 years after the
manufacture has been discontinued.
Please note that if repair is not possible due
to failure conditions or other reasons, the
product will be replaced instead of being
repaired.
For replacement of parts
There are cases where old parts are
collected at the time of replacement for
restoration or recycling.
Warranty
After-sales service
