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Troubleshooting
Troubleshooting
If you run into any problems using your camcorder, use the following table to troubleshoot the
problem. If the problem persists, disconnect the power source and contact your Sony dealer.
Notes before sending your camcorder for repair
• Your camcorder may be required to initialize or change the current hard disk of the
camcorder, depending on the problem. In the event of this, the data stored on the hard disk
will be deleted. Be sure to save the data on the internal hard disk (p. 54) on other media
(backup) before sending your camcorder for repair. We will not compensate you for any loss
of hard disk data.
• During repair, we may check a minimum amount of data stored on the hard disk in order to
investigate the problem. However, your Sony dealer will neither copy nor retain your data.
The camcorder does not operate even when the power is set to on.
• It takes a few seconds for your camcorder to be ready to shoot after the power is turned on.
This is not a malfunction.
• Disconnect the AC Adaptor from the wall outlet or remove the battery pack, then reconnect it
after about 1 minute. If the functions still do not work, press the RESET button (p. 128) using
a sharp-pointed object. (If you press the RESET button, all settings, including the clock
setting, are reset.)
• The temperature of your camcorder is extremely high. Turn off your camcorder and leave it
for a while in a cool place.
• The temperature of your camcorder is extremely low. With POWER switch turned on, leave
the camcorder for a while. If you still cannot operate the camcorder, turn it off, taking it to a
warm place. Leave the camcorder there for a while, then turn on the camcorder.
[DEMO MODE] does not start.
• Set the POWER switch to
(Movie).
A vibration is felt in your hand or a faint sound is heard during operation.
• This is not a malfunction.
Your camcorder gets warm.
• This is because the power has been turned on for a long time. This is not a malfunction. Turn
off your camcorder and leave it for a while in a cool place.
The power does not turn on.
• The battery pack is not attached to the camcorder. Attach a charged battery pack to the
camcorder (p. 28).
• The battery pack is discharged or running low. Charge the battery pack (p. 28).
• The plug of the AC Adaptor has been disconnected from the wall outlet. Connect it to the
wall outlet (p. 28).
Overall operations
Batteries/Power sources
