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The device doesn't seem to charge
If the battery is drained, it may take up to 30 minutes for your device to respond to the charging.
During this time, the screen may remain completely dark, not showing the charging icon. Also
note that it can take up to 3 hours for a completely drained battery to charge fully.
Try these steps to find out if the problem relates to the charger:
o
Make sure that you use an original Sony USB Type-C charger specifically intended for
charging your device.
o
Use an original Sony charger plugged into a wall socket to charge your device. Your
device charges much more slowly when you charge it using a computer and the USB
cable.
o
Disconnect the USB cable from your device and then plug the cable into the USB port
on the device again. Make sure that the charger cable is properly attached to the USB
port on your device, with no obstruction such as a protective case. Check that the
charger is properly plugged into a wall socket with an active power source.
o
Make sure that the charger port is free from lint, dust and moisture. A blocked port can
prevent the USB connector from fitting properly, and therefore prevent charging. Ensure
that the USB port is completely dry, and gently remove any lint or dust using, for
example, a wooden or plastic toothpick or a toothbrush.
o
Try to charge the device by connecting another USB cable to the USB port of a
computer. If the device starts to charge, this may be a sign that the charger is not
working properly. Replace the charger with an original Sony charger specifically
intended for your device.
o
Turn off your device and then turn it back on. By doing this you turn off all running
applications and free up memory, which sometimes automatically solves the issue.
o
You can force your device to restart or shut down in situations where it stops
responding or won't restart normally. No settings or personal data get deleted during a
forced restart.
To force the device to restart or shut down
o
Press and hold down the power key
for 8 seconds to shut down.
o
Press and hold down the power key
for 10 seconds to auto restart.
To turn on the device
o
Press and hold down the power key
until the device vibrates.
o
Wait a moment for the device to start.
