o
Turn off your device and then turn it back on. By doing this you turn off all running
applications and free up memory, which sometimes automatically solves the issue.
o
Make sure you have subscribed to use the internet over a mobile network. Contact
your network operator for detailed information.
o
Move to another area and try again. In areas with poor reception where there may be
issues with your network provider's base station, you may lose your mobile data
connection and therefore need to move to a different area.
o
When you use your device while moving, you may lose your mobile data connection
due to issues with your network provider’s network.
o
Manually set your device to only use either a LTE(4G) or WCDMA (3G) or GSM (2G)
network. Your device is set to automatically select the fastest network available. If the
signal strength of the fastest network is unstable, the device may repeatedly switch
back and forth between mobile networks. Each time the device switches network,
connection is disabled. If you set your device to use only a LTE(4G) or WCDMA (3G)
or GSM (2G) network, note that it may take several minutes until your device
connects to the selected network .
If none of the mentioned solutions solved the issue, try these actions one after the other.
Verify after the first action whether the problem was solved before trying the next one.
o
Update your device to ensure that you have optimal performance and the latest
enhancements. Read more about how to update and find latest software version.
o
Perform a factory data reset. This is sometimes the best solution if your device stops
functioning properly, but note that it will delete all personal content saved on the
internal memory of your device. Make sure to back up data that you want to keep.
To back up your data using a computer
1.
Connect your device to the computer using a USB Type-
C™ cable.
2.
Make sure that the USB connection mode on your device is set to Transfer files.
3.
Transfer/Save your important data in PC.
4.
Advisable to Sync your data in google account.
To perform a factory data reset
To avoid permanent damage to your device, do not interrupt a factory data reset
procedure.
1.
Back up any important data that is saved on the internal memory of your device to a
memory card or other non-internal memory. If you have any encrypted files stored on an
SD card, you should also remove the encryption to ensure you can still access them
after the reset.
2.
Find and tap Settings > System > Backup & reset.
3.
Tap Factory data reset > Reset phone.
