4.
If required, draw your screen unlock pattern or enter your screen unlock password or
PIN to continue.
5.
To confirm, tap Erase everything.
Your device does not revert to an earlier software version of Android when you
perform a factory data reset.
14
、
The device isn't
detected by the computer when it’s connected
using a USB cable
This device has a cap less USB port. If your device gets exposed to water, ensure that the USB
port is completely dry before inserting a USB cable.
Make sure that the screen of your device is unlocked, and that the USB connection mode on
the device is set to Transfer files. The default connection mode is always set to Charging
only. For a computer to detect your device, select the Transfer files connection mode every
time you connect the device to a computer.
To set the USB connection mode to transfer files
1. Make sure that your device is connected to a computer via a USB Type-C cable.
2. From your Home screen, drag the status bar downwards.
3. Find and tap Android System > USB charging this device > Tap for more options.,
then select Transfer files.
Make sure that you are using an original Sony USB Type-C cable specifically intended for
your device and that it is properly connected to the device and computer.
Try using another USB port on your computer and make sure that the device is connected
directly to that USB port. Do not use a USB hub or a USB extension cable.
Try using a different USB cable to make sure that the cable isn't damaged.
Disconnect your device from the computer and clear the data in the Media Storage system
app on your device. Restart your device and connect it to the computer.
To clear Media Storage application data
No pictures, music or other media content will be erased from your device when you clear
the application data. However, the procedure may result in the loss of related files, such
as playlists and music information.
1. Find and tap Settings > Apps > App info.
2. Tap then tap Show system.
3. Find and tap Media Storage > Storage > CLEAR DATA > OK.
