1. Backup any important data that is saved on the internal memory of your device to
a memory card or other non-internal memory. If you have any encrypted files
stored on an SD card, you should also remove the encryption to ensure you can
still access them after the reset.
2. Find and tap Settings > Backup&reset > Factory data reset.
3. Tap Factory data reset > Reset phone.
4. If required, draw your screen unlock pattern or enter your screen unlock password or
PIN to continue.
5. To confirm, tap Erase everything.
Your device does not revert to an earlier software version of Android when you
perform a factory data reset.
2
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I cannot power on my device
If your device doesn't respond when you try to turn it on, try these actions one after the other.
Verify after each action whether the problem was solved before trying the next one.
Allow your device enough time to start. Press and hold down the power key until the device vibrates and
then release it. It may take up to 5 ~ 10 seconds before the device vibrates.
Make sure that your device is charged. If the battery is drained, it may take up to 30 minutes for your
device to respond to the charging. During this time, the screen remains dark, not showing the charging
icon. Also note that it can take up to 3 hours for a drained battery to charge fully.
If you have trouble charging your device, start by making sure that you are using an original Sony charger
and a USB Type-C cable specifically intended for charging your device. Try to charge the device with a
different USB cable connected to the USB port of a computer. If the device starts to charge, this may be a
sign that the charger is not working properly.
If there is a memory card in your device, remove it and restart the device. If removing the memory card
solves the issue, your SD card may be damaged. In this case you need to get a replacement SD card for
your device.
You can force your device to restart or shut down in situations where it stops responding or won't restart
normally. No settings or personal data get deleted during a forced restart.
To force the device to restart or shut down
o
Press and hold down the power key
for 8 seconds to shut down.
o
Press and hold down the power key
for 10 seconds to auto restart.
To turn on the device
o
Press and hold down the power key
until the device vibrates.
o
Wait a moment for the device to start.
