background image

77

Troubleshooting

Start-up screen

Select a start-up screen to appear when 
you turn your phone on 

%

 

48 Using 

pictures

.

To select a start-up screen

}

 

Settings

 

}

 the 

Display

 tab 

}

 

Startup 

Screen

 and select an option.

Brightness

Adjust the brightness of the screen.

To set the brightness

}

 

Settings

 

}

 the 

Display

 tab 

}

 

Brightness

.

Troubleshooting

Why doesn’t the phone work the way 
I want it to?

This chapter lists some problems that 
you might encounter when using your 
phone. Some problems require you to 
call your network operator, but you can 
easily correct most of the problems 
yourself.

However, if you need to take your phone 
in for repair, please note that you may 
lose information and content that you 
have saved in your phone. You are 
advised to make a copy of such 
information before taking your phone 
in for repair. 

For more support go to 

www.sonyericsson.com/support

.

I have problems with memory 
capacity or the phone is working 
slowly

Possible cause

: The phone memory 

is full or the memory contents are 
not properly organized.

Solution

: Restart your phone every 

day to free memory and increase the 
capacity of your phone.

This is the Internet version of the user's guide. © Print only for private use.

Summary of Contents for Z520c

Page 1: ...ndsfree Music radio PlayNow MusicDJ VideoDJ themes games and more Connectivity 60 Settings using Internet RSS synchronizing Bluetooth device infrared USB cable update service More features 71 Alarm cl...

Page 2: ...uracy integrity or quality of any additional content or any other third party content Under no circumstances will Sony Ericsson be liable in any way for your improper use of additional content or othe...

Page 3: ...the U S Treasury Department s list of Specially Designated Nations or the U S Commerce Department s Table of Denial Orders 3 Restricted Rights Use duplication or disclosure by the United States gover...

Page 4: ...to start your phone and activate services When you enter your PIN each digit appears as unless it starts with the same digits as an emergency number for example 112 or 911 This allows for emergency ca...

Page 5: ...h other 4 Slide the battery cover into place To charge the battery 1 Connect the charger plug to the phone with the symbol facing upwards 2 It may take up to 30 minutes before the battery icon appears...

Page 6: ...time To use the setup wizard Settings the General tab Setup Wizard and select an option Settings Download Basic Setup Tips and Tricks Settings Download Automatically set up functions in your phone tha...

Page 7: ...for example play music or write a text message to send later but not make calls in an airplane To view Flight Mode menu options Settings and scroll to the General tab Flight Mode and select an option...

Page 8: ...verview icons menus entering letters activity menu File manager Memory Stick Micro M2 Phone overview Some icons on keys may differ 17 18 19 20 21 12 13 14 15 16 8 9 10 11 5 6 7 1 2 3 4 This is the Int...

Page 9: ...B cable 8 Selection keys 9 Back Key 10 Internet Key 11 Messaging key 12 Navigation key 13 Clear key 14 Activity menu key 15 Silent key 16 Power on off button 17 Keylock switch 18 Infrared port 19 Volu...

Page 10: ...ing Music Player Write New Inbox Email RSS Reader Drafts Outbox Sent Messages Saved Messages My Friends Call Voicemail Templates Settings Now Playing Artists Tracks Playlists File Manager Contacts Rad...

Page 11: ...g Alert Message Alert Key Sound Display Wallpaper Themes Startup Screen Screen Saver Clock Size Brightness Edit Line Names Calls Forward Calls Manage Calls Time Cost Show Hide My No Handsfree Open to...

Page 12: ...ions shown immediately above these keys on the screen Go back one level in the menus Press and hold to return to standby or to end a function Delete items such as pictures sounds and contacts During a...

Page 13: ...ff when writing a message Info Find more information explanations or tips about selected features menus or functions available in your phone 6 Help in your phone More Enter a list of options There are...

Page 14: ...ce to reject a call Press and hold to voice dial alternatively say your magic word if set 27 Voice dialing Decrease the volume during a call or when using the Music player Adjust the camera brightness...

Page 15: ...o back to standby press and hold or close the flip Using navigation key shortcuts In standby go to a shortcuts menu or function by pressing or To edit a navigation key shortcut Settings General tab Sh...

Page 16: ...t Press repeatedly until the desired character appears Press to shift between capital and lower case letters Press and hold to enter numbers Press to delete letters or numbers Press for the most commo...

Page 17: ...n alternative words Next word prediction When writing a message you can use T9 Text Input to predict the next word if previously used in a sentence To turn next word prediction on off When entering le...

Page 18: ...an also be used as a portable memory card with other compatible devices To insert and remove a memory card 1 Open the cover and insert as shown with the contacts facing up 2 Press the edge to release...

Page 19: ...you may not be able to copy or send that file A DRM protected file has a key symbol To use a file from the File manager 1 File Manager and open a folder 2 Scroll to a file More for additional options...

Page 20: ...ithin range of a network 6 Turning on your phone Networks When you turn on the phone it auto matically selects your home network if this is within range If it is not within range you may use another n...

Page 21: ...e 1 Press and hold 2 To resume the conversation press and hold again To turn the loudspeaker on or off during a voice call More Turn On Speaker or Turn Off Speaker To change the ear speaker volume Pre...

Page 22: ...memory or on a SIM card The following is available You can choose which contact information Phone Contacts or SIM Contacts is shown as default For useful information and settings Contacts Options Def...

Page 23: ...ter the name OK 3 Enter the number OK and select a number Add more information if available Save To automatically save names and phone numbers on the SIM card Contacts Options Advanced Auto Save on SI...

Page 24: ...t Contact 2 Select the relevant tab and then select Picture or Ringtone Add 3 Select an option and an item Save To edit a phone contact 1 Contacts and select a contact More Edit Contact 2 Scroll to th...

Page 25: ...1 9 in your phone to access them easily Speed dial is dependent on your default contacts 22 Default contact for example you can speed dial numbers saved on the SIM card If you add contacts with pictur...

Page 26: ...s you do during a call The voice command was too short it should be around one second long and more than one syllable You spoke too late or too soon speak immediately after the tone You did not record...

Page 27: ...Bluetooth headset button 2 Wait for the tone and say a recorded name for example John mobile The name is played back to you and the call is connected The magic word Record and use a voice command as...

Page 28: ...he call Busy to reject the call To edit contact name commands 1 Contacts and scroll to a contact 2 More Edit Contact and scroll to the relevant tab and follow the instructions To edit voice commands 1...

Page 29: ...oing call 2 Enter the number to call More Call Receiving a second voice call When you receive a second call you can Answer and put the ongoing call on hold Busy to reject and continue with the ongoing...

Page 30: ...More Join Calls to resume the conference call Two voice lines Make separate calls with different phone numbers if your subscription supports alternate line service To select a line for outgoing calls...

Page 31: ...on 1 Settings the Calls tab Manage Calls Restrict Calls Select an option 2 Select Activate or Deactivate enter your password OK Fixed dialing The fixed dialing function allows calls to be made to cert...

Page 32: ...e screen after a call Notepad Use the screen as a notepad to enter a phone number during a call When you end the call the number remains on the screen for you to call or save in your contacts To call...

Page 33: ...end my Card and select a transfer method Messaging Text messaging picture messaging voice messaging email My friends Your phone supports various messaging services Please contact your service provider...

Page 34: ...Add Item 2 Select an option and then an item for example a picture Receiving text messages When you receive a text message it appears in the activity menu if New Events is set to Activity Menu View to...

Page 35: ...Select the message to delete and press To save or delete several messages 1 Messaging and select a folder 2 Select a message More Delete All Msgs to delete all messages in the folder or Mark Several...

Page 36: ...it and select a new setting Done To check the delivery status of a sent message Messaging Sent Messages and select a text message View More View Status Picture messaging MMS Picture messages can conta...

Page 37: ...selected More 2 Add Recipient to add another recipient or Edit Recipients to edit and add recipients Edit Subject to change the message subject or Advanced for more send options Receiving picture mes...

Page 38: ...the options 3 Save enter a title OK to save the template To use a template 1 Messaging Templates and select a template from the list Use to use the template as it is or More Edit Template to edit the...

Page 39: ...e needs the same email settings as used by your computer for email address To use your computer email address in your phone do one of the following Receive settings automatically The easiest way is to...

Page 40: ...ded by your network operator Info Email Address enter your email address Connection Type POP3 or IMAP4 Incoming Server enter the server name Username enter the username for the email account Password...

Page 41: ...ue Send or More Save in Outbox to save and send later To save an email message 1 Messaging Email Inbox 2 Select a message More Save Message Saved Email To reply to an email message 1 Select the messag...

Page 42: ...online with your favorite friends If your subscription supports instant messaging and presence services you can send and receive messages and see contact status if online If no settings exist in your...

Page 43: ...ing for a specific chat group To start a chat group 1 Messaging My Friends the Chat Groups tab More Add Chat Group New Chat Group 2 Select who to invite to the chat group from your contacts list Conti...

Page 44: ...s and select an option Show My Status Sort Contacts Chat alert Server settings Auto Login Allow Connection Area and cell information Information messages may be sent to network subscribers within a ce...

Page 45: ...of your message server for picture messaging 36 Picture messaging MMS and that Internet settings are entered in your phone 60 Settings Before you send a picture or video clip using email make sure you...

Page 46: ...2 MP 1600 x 1200 1 MP 1280 x 960 VGA 640 x 480 Night Mode adapt to poor lighting conditions Self Timer camera take a picture a few seconds after pressing the camera button Effects select from Off no e...

Page 47: ...others to access your Web page photos To visit a blog address in a contact Contacts and select a contact Web address Go to Camera album printing Camera pictures are saved in File Manager Camera Album...

Page 48: ...ing pictures View add edit or delete pictures in the File manager The number of pictures you can save depends on the size of the pictures File types supported are for example GIF JPEG WBMP BMP PNG and...

Page 49: ...chment in an email message Saving pictures and video clips When you have taken a picture or recorded a video clip the phone saves it in the phone memory or on a Memory Stick Micro M2 if inserted If th...

Page 50: ...es and more Stereo portable handsfree To use the handsfree Connect the stereo portable handsfree to your phone to use it for calls listening to music or the radio If you receive a call and are playing...

Page 51: ...ow Playing press to go to the Music Player browser Press and hold to exit To play music 1 Music Player The Music Player browser opens 2 Browse for songs by artist or track Select a list Open Browsing...

Page 52: ...ove a file from the playlist In user created playlists only the reference to the file is removed In the Tracks list the file is permanently deleted from the memory Minimize minimize the music player a...

Page 53: ...ro M2 in your phone Before you start The following are minimum operating system requirements for using Disc2Phone on your computer Windows 2000 SP4 or XP Home or XP Professional SP1 To install Disc2Ph...

Page 54: ...s or to select preset channels More to view options Press to turn radio on or off Press to move tuner forward to the next available station Press to move tuner backward to the next available station P...

Page 55: ...standby to use other functions while listening PlayNow Listen to music before you purchase and download it to your phone Before you start If required settings are not in your phone 60 Settings To list...

Page 56: ...alert Settings the Sounds Alerts tab Vibrating Alert and select an option Sounds and alerts options From Settings the Sounds Alerts tab you can also set Message Alert select how to be notified of an i...

Page 57: ...ntertainment VideoDJ 2 Add Picture Video Clip Text or Camera Select 3 To add more items press Add To edit a selected video clip Edit for options Trim to shorten the video clip Add Text to add text to...

Page 58: ...rim function to make a video clip shorter To trim a video clip 1 Select a video clip from the storyboard Edit Trim 2 Set to set the start point and Start 3 Set to set the end point and End 4 Repeat st...

Page 59: ...Cancel during download if desired 5 Select the folder you want to save and install the application in 6 Select Yes to begin installation or No to abandon the installation To view options for applicat...

Page 60: ...nd a country 3 Select the Phone setup tab and select a phone model 4 Select which setting to download to your phone Using Internet Use the Internet to access online services for example news and banki...

Page 61: ...en select normal or full screen Landscape select landscape or portrait screen Text Only select full content or text only Zoom zoom in or out on the Web page Zoom To Normal set zoom to default Options...

Page 62: ...ownload files for example pictures themes games and ringtones from Web pages To download from the Sony Ericsson Web page 1 Internet More Go to Sony Ericsson 2 Browse the Web page select a file to down...

Page 63: ...rnet security and certificates Your phone supports secure browsing Certain Internet services such as banking require certificates in your phone Your phone may already contain certificates when you buy...

Page 64: ...t service Before you start If settings are not in your phone 60 Settings Register a synchronization account online Enter remote synchronization settings To enter remote synchronization settings 1 Orga...

Page 65: ...evice Enter the same passcode on the device when prompted A device with no user interface such as a handsfree will have a predefined passcode Consult the device User guide for more information To add...

Page 66: ...onnectivity tab Bluetooth Powersave On Phone name Enter a name for your phone to be shown as when other devices find it To enter a phone name Settings the Connectivity tab Bluetooth Phone Name Visibil...

Page 67: ...your phone as a remote control device to control computer applications such as a Music Player or Microsoft PowerPoint presentations or devices that support Bluetooth HID Profile To select remote cont...

Page 68: ...red Transferring files using the USB cable Connect your phone to a computer via the USB cable to use your phone in one of the following File Transfer or Phone Mode File transfer Drag and drop files be...

Page 69: ...the USB cable from your phone Phone mode Synchronize contacts and calendar transfer files use the phone as modem and more from your computer Applications supported in phone mode include Synchronizatio...

Page 70: ...d USB cable and an Internet connected computer Before you start If required settings are not in your phone 60 Settings To use Update service over the air 1 Settings the General tab Update Service 2 Se...

Page 71: ...To cancel an alarm Organizer Alarms and select an alarm Turn Off Calendar You can use the calendar to keep track of important meetings The calendar can be synchronized with a computer calendar or with...

Page 72: ...to another date in the calendar Advanced find an appointment set reminders or select a start day for the week Delete delete old or all appointments Help for more information Exchanging appointments Ex...

Page 73: ...s and save them in a list You can also show a note in standby To add a note Organizer Notes New Note Add and enter the note Save To edit notes 1 Organizer Notes and a list appears 2 Select a note More...

Page 74: ...n are also incorrect To open code memo for the first time 1 Organizer Code Memo A message with instructions appears Continue 2 Enter a four digit passcode Continue 3 Re enter the new passcode to confi...

Page 75: ...tandby To set the time Settings the General tab Time Date Time Enter the time Save To set the time format Format and select an option To set the date and date format Settings the General tab Time Date...

Page 76: ...code Automatic phone lock If the phone lock is set to automatic you do not need to enter your phone lock code until a different SIM card is inserted in the phone To set the phone lock 1 Settings the G...

Page 77: ...your network operator but you can easily correct most of the problems yourself However if you need to take your phone in for repair please note that you may lose information and content that you have...

Page 78: ...on Change the language 15 Phone language I cannot turn on the phone Possible cause The battery is discharged Solution Recharge the battery 5 To charge the battery Solution Turn the phone on with the c...

Page 79: ...d follow the instructions 60 Settings I cannot use the Internet Possible cause Your subscription does not include data capability Solution Please contact your network operator Possible cause Internet...

Page 80: ...instructions appear Continue Error messages Insert SIM Possible cause There is no SIM card in the phone or you may have inserted it incorrectly Solution Insert a SIM card 5 To insert SIM card and batt...

Page 81: ...u are If so search for a network Insert SIM Possible cause The SIM card is not working properly Solution Insert your SIM card in another phone If you still get the same or a similar message please con...

Page 82: ...are only a few clicks away Here you will find the latest computer software updates and tips on how to use your product more efficiently Service and support From now on you will have access to a portfo...

Page 83: ...6 questions CL support sonyericsson com China 4008100000 questions CN support sonyericsson com Colombia 18009122135 questions CO support sonyericsson com Croatia 062 000 000 questions HR support sonye...

Page 84: ...sson com Taiwan 02 25625511 questions TW support sonyericsson com Thailand 02 2483030 questions TH support sonyericsson com Turkey 0212 47 37 777 questions TR support sonyericsson com Ukraine 380 44 5...

Page 85: ...ith care and keep it in a clean and dust free place Warning May explode if disposed of in fire Do not expose your product to liquid or moisture or humidity Do not expose your product to extremely high...

Page 86: ...d voice or data transmissions when the mobile phone is being used Turn off your mobile phone before removing the battery Do not put the battery into your mouth Battery electrolytes may be toxic if swa...

Page 87: ...of age and health and to account for any variations in measurements Specific Absorption Rate SAR is the unit of measurement for the amount of radio frequency energy absorbed by the body when using a...

Page 88: ...other devices with Memory Stick capabilities End User Licence Agreement This wireless device including without limitation any media delivered with the device Device contains software owned by Sony Eri...

Page 89: ...y responsibility for any lost information of any kind and will not reimburse you for any such loss You should always make backup copies of all the information stored on your Sony Ericsson Product such...

Page 90: ...MAGES OF ANY NATURE WHATSOEVER INCLUDING BUT NOT LIMITED TO LOST PROFITS OR COMMERCIAL LOSS TO THE FULL EXTENT THOSE DAMAGES CAN BE DISCLAIMED BY LAW Some countries states do not allow the exclusion o...

Page 91: ...n conformity with the appropriate standards 3GPP TS 51 010 1 EN 301489 7 EN 300328 EN 301489 17 and EN 60950 following the provisions of Radio Equipment and Telecommunication Terminal Equipment direct...

Page 92: ...29 caller specific ringtones 24 calls accepting 30 answering and rejecting 21 emergency 22 handling two calls 29 international 21 making and receiving 7 21 making notes during 32 missed 21 putting on...

Page 93: ...les 62 security and certificates 63 settings 60 K keys 8 12 L language 78 lock phone 76 SIM card 75 long messages 35 M magic word 27 memory status 23 Memory Stick Micro M2 18 menu overview 10 menus 12...

Page 94: ...45 remote control 67 ringtones 56 RSS reader 63 S screen saver 48 sending appointments and tasks 72 business cards 33 melodies and ringtones 57 notes 73 pictures 49 settings display brightness 77 Int...

Page 95: ...ring files 68 music 53 turning on off Bluetooth 65 infrared port 68 phone lock 76 SIM lock protection 76 U unblock SIM card 76 Update service 70 V video recorder 45 50 VideoDJ 57 voice answering 28 vo...

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