Tips and Troubleshooting
Basic Troubleshooting
If a problem occurs, you can try the solutions listed in the troubleshooting section. If you are unable to remedy the problem,
please contact the Sonos Customer Support team and we’ll be happy to help.
• Web site
• Visit our Web site at
www.sonos.com/support
.
There you can visit our Forums, browse our Frequently Asked Questions (FAQ) pages, or request assistance.
• Email: [email protected]
•
Text-Chat and Phone:
www.sonos.com/support/contact
After upgrading to Windows Vista, music doesn’t play
After you upgrade from Windows XP to Windows Vista, you may experience problems playing the music stored on the recently
updated computer. To ensure uninterrupted play, you'll need to re-add the music folders stored on
that
computer to your
Sonos system.
1.
From the
Music
menu, select
Set Up Music Library
.
2.
Select the music folder(s) stored on this computer, and click
Remove
.
3.
Next, re-add the share by selecting
Add a Share
.
4.
Select
Add music stored on this computer
and click
Next
.
5.
Select the music folder you just removed, and click
Next
.
6.
Click
Finish
.
Wired Sonos component not detected during setup
A network or firewall issue may be preventing the Sonos component that is connected to your router from joining your Sonos
system. You can try the steps below to resolve this issue.
Warning:
Under no circumstances should the product be repaired by anyone other than an
authorized Sonos repair center, as this will invalidate the warranty. Please contact Sonos
Customer Support for an authorized repair center in your area. Do not open the system as
there is a risk of electric shock.
A
